oreka-user Mailing List for oreka (Page 14)

Hello,

I'd like to use some dialer software inside my company, but I found a problem regarding this.
All recordings are captured, but there is no remote party phone number present.
Instead there is a dialer IP in this field. The question is what should I do to be able to see in Oreka what numbers the dialer is calling to?
I need to search recordings by remote party numbers.
Is there is a chance that dialer might replace its own IP with actually calling number (modify sip packets)?
I don't want to stop using Oreka, because it works very well.

Marcin

You can record audio from Avaya RTP with the regular plugin. Simply it will
not report any metadata other than IP addresses for local and remote party.

If you need metadata for Avaya (phone numbers), you need the commercial
plugin by OrecX.

Henri


On 16 January 2014 17:26, Joe Muro <joe...@is...> wrote:

> Does anyone know where I can find the h323voip,dll file to record Avaya
> RTP traffic? Thank you.
>
>
>
>  Joe Muro | Island I.T. Solutions, LLC
>
> Senior Partner | System Engineer
>
> Direct: 516.673.4950
>
> www.IslandITSolutions.com
>
> 24 Yennicock Ave. | Port Washington, NY 11050
> Office: 516.673.4949 or 855.999.4487
>
>
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Does anyone know where I can find the h323voip,dll file to record Avaya RTP
traffic? Thank you.



 Joe Muro | Island I.T. Solutions, LLC

Senior Partner | System Engineer

Direct: 516.673.4950

www.IslandITSolutions.com

24 Yennicock Ave. | Port Washington, NY 11050
Office: 516.673.4949 or 855.999.4487

-- 

*________________________________________This email and any files 
transmitted with it are confidential and intended solely for the use of the 
individual or entity to whom they are addressed. If you have received this 
email in error please notify the system manager. This message contains 
confidential information and is intended only for the individual named. If 
you are not the named addressee you should not disseminate, distribute or 
copy this e-mail. Please notify the sender immediately by e-mail if you 
have received this e-mail by mistake and delete this e-mail from your 
system. If you are not the intended recipient you are notified that 
disclosing, copying, distributing or taking any action in reliance on the 
contents of this information is strictly prohibited.*

Pressing hold should not breakup the recording. If you send me a wireshark
pcap trace of an example call with hold/resume cycle, I can take a look.
Please send it offline, directly to my email address.
Henri


On 14 January 2014 01:39, Смоляр Евгений Юрьевич <Evg...@bs...
> wrote:

>  Problem with Oreka 1.7
>
>
>
> I using Cisco Unified Communication Manager 8.6.2.23900
>
> When I receive call, recording is successful started, but if I press
> "Hold" button, recording is stopped (if playing wav file i hear echo)
>
> Please help for solve this problem
>
>
> ------------------------------------------------------------------------------
> CenturyLink Cloud: The Leader in Enterprise Cloud Services.
> Learn Why More Businesses Are Choosing CenturyLink Cloud For
> Critical Workloads, Development Environments & Everything In Between.
> Get a Quote or Start a Free Trial Today.
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Sorry but now I am facing a trouble that at the browsing page, I the local party is the DID and not the telephone extension, how I can make it based on the telephone extension?

The IP Phones is cisco and the IP Telephony is Call Manager.
Regards
Bilal



On Tuesday, October 22, 2013 6:18 AM, bilal ghayyad <bil...@ya...> wrote:
 
Hello;

Using Oreka open source (the free one), I can do search based on the extension or caller ID or the date or the agent login or the mix of these fields?

What if the IP Telephony system was Cisco or Avaya? I can do search based on the agent login?

Regards
Bilal

Hello;

What kind of reporting I can get by enabling the parameter EnableReporting? How I can browse or reach this report?

Again, I need to know how I can search on the recorded files based on the Telephone Extension and not based on the DID?

Regards
Bilal

up
From: Смоляр Евгений Юрьевич
Sent: Tuesday, January 14, 2014 10:39 AM
To: 'ore...@li...'
Subject: Problem with Oreka 1.7: if press hold button, recoding is stopped

Problem with Oreka 1.7

I using Cisco Unified Communication Manager 8.6.2.23900
When I receive call, recording is successful started, but if I press "Hold" button, recording is stopped (if playing wav file i hear echo)
Please help for solve this problem

Hello;

How to bring the records of the recording files? If I am going to print from the browser, it will not be professional.

How to increase the number of records (to be 20 or 30 instead of it) that are appearing in the page when doing browse?

Regards
Bilal

Hello;

At the web based browser, currently the local party is appearing based on the DID number that the call went through it, but I need it to appear based on the telephone extension, is it possible to do this?

Regards
Bilal

Problem with Oreka 1.7

I using Cisco Unified Communication Manager 8.6.2.23900
When I receive call, recording is successful started, but if I press "Hold" button, recording is stopped (if playing wav file i hear echo)
Please help for solve this problem

Hello;

I discover that the link for browsing the recorded files is containing the hostname of the oreka machine (for example, the machine name is legalcenter, so the link is: http://legalcenter:8080/audio/2013/12/31/16/20131231_162442_GHJV.wav), so how I can resolve this problem and make the IP address to be instead of the "legalcenter" hostname? I know that I can add the "legalcenter" to the hosts file or to the DNS, but what if I need to browse based on the IP address of the machine, from where I can set this?

Regards
Bilal

Hello;

There is not any script to migrate the recorded files to FTP server "or any other method" and updating the location on the migrated files to be able to hear from the new location "after migration"? 

Regards
Bilal

Hello;

The only way to hear the calls is to be from Internet Explorer? Can not be from google chrome? 

Regards
Bilal

Hello;

I need to know if it is right sitting to use  <CapturePortFilters>LiveMonitoring</CapturePortFilters> or it has to be something else or need to be disabled?

Another thing, for what exactly it is used the "SipDomains and SipDirectionRefenceIpAddresses"? What address I have to place and what will happen if I keep it commented?

<!-- Those two parameters are only needed for call direction detection (one or the other) -->
<!--<SipDomains>company.com, 65.34.25.87</SipDomains>-->
<!--<SipDirectionRefenceIpAddresses>65.34.98.56, 65.34.98.57</SipDirectionRefenceIpAddresses>-->

Regards
Bilal

Hello;

I got to hear that while doing recording, the interface is becoming up and down and because of this, it might be required to have two network interfaces, one for recording and one for accessing the server, is it?

Regards
Bilal

That's true,

Oreka should not complain about the licence.txt file unless you are using
some binaries that are not part of the open source distribution.

Regards



On Sat, Dec 21, 2013 at 8:42 PM, bilal ghayyad <bil...@ya...> wrote:

> Hello;
>
> From where I can get the license file that has to be placed at /etc/oreka?
> I read that it should be taken from orecx, I communicated with them and I
> got replied that there is not license file for oreka.
>
> Regards
> Bilal
>
>
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-- 
Saludos!
     Juan
:wq

Hello;

I am getting the following logs error, where is my problem please:

2013-12-22 11:54:41,659  INFO root:205 -

OrkAudio service starting

2013-12-22 11:54:41,957  INFO root:110 - Loaded plugin: /usr/lib/libvoip.so
2013-12-22 11:54:41,968  INFO packet:4127 - Initializing VoIP plugin
2013-12-22 11:54:42,516  INFO packet:3940 - Available pcap devices:
2013-12-22 11:54:42,516  INFO packet:3947 - * p1p1 -
2013-12-22 11:54:42,516  INFO packet:3947 - * usbmon1 - USB bus number 1
2013-12-22 11:54:42,516  INFO packet:3947 - * usbmon2 - USB bus number 2
2013-12-22 11:54:42,516  INFO packet:3947 - * any - Pseudo-device that captures on all interfaces
2013-12-22 11:54:42,516  INFO packet:3947 - * lo -
2013-12-22 11:54:42,517  INFO packet:4017 - Successfully opened default device:usbmon2 pcap handle:1ed3b00 message:
2013-12-22 11:54:42,517  INFO packet:3834 - Setting pcap socket buffer size:8388608 bytes ... failure
2013-12-22 11:54:42,517  INFO packet:4080 - LoadPartyMaps: Could not open file:localpartymap.csv -- trying:/etc/orkaudio/localpartymap.csv now
2013-12-22 11:54:42,517  INFO packet:4086 - LoadPartyMaps: Could not open file:/etc/orkaudio/localpartymap.csv either -- giving up
2013-12-22 11:54:42,576  INFO root:122 - Loaded plugin: /usr/lib/orkaudio/plugins//librtpmixer.so
2013-12-22 11:54:42,576  INFO taperegistry:62 - Registered processor: BatchProcessing
2013-12-22 11:54:42,576  INFO taperegistry:62 - Registered processor: CommandProcessing
2013-12-22 11:54:42,576  INFO taperegistry:62 - Registered processor: Reporting
2013-12-22 11:54:42,576  INFO taperegistry:62 - Registered processor: TapeFileNaming
2013-12-22 11:54:42,576  INFO taperegistry:62 - Registered processor: DirectionSelector
2013-12-22 11:54:42,577  INFO immediateProcessing:118 - thread starting - queue size:10000
2013-12-22 11:54:42,577  INFO batchProcessing:230 - thread Th0 starting - queue size:20000
2013-12-22 11:54:42,577  INFO tapeFileNamingLog:86 - Started
2013-12-22 11:54:42,577  INFO directionSelector:183 - thread Th0 starting - queue size:20000
2013-12-22 11:54:42,577  INFO directionSelector:130 - LoadAreaCodesMaps: Could not open file:area-codes-recorded-side.csv -- trying:/etc/orkaudio/area-codes-recorded-side.csv now
2013-12-22 11:54:42,577  INFO directionSelector:136 - LoadAreaCodesMaps: Could not open file:/etc/orkaudio/area-codes-recorded-side.csv either -- giving up
2013-12-22 11:54:42,577  INFO batchProcessing:106 - Command Processing thread Th0 starting - queue size:10000
2013-12-22 11:54:42,578  INFO commandlineserver:59 - Started command line server on port:59130
2013-12-22 11:54:42,578  INFO packet:3616 - Start Capturing: pcap handle:1ed3b00
2013-12-22 11:54:42,578  INFO eventstreamingserver:277 - Started event streaming server on port:59150
2013-12-22 11:54:42,578  INFO httpserver:159 - Started HTTP server on port:59140
2013-12-22 11:54:42,578 ERROR orkclient:39 - connector.connect()  errno=111 timeout:5 http://localhost:8080//orktrack/command?type=init&name=orkaudio-legalcenter&hostname=legalcenter&servicetype=A&tcpport=59140&protocol=&fileserveport=8080&contextpath=%2Faudio&servepath=&absolutepath=%2Fvar%2Flog%2Forkaudio%2Faudio&streamingport=59120&username=&password=&sshport=22&hostname=legalcenter&
2013-12-22 11:54:42,578  WARN root:82 - OrkTrack::Run(): [localhost,8080] Could not contact orktrack
2013-12-22 11:54:42,576  INFO reporting:310 - Thread reporting to localhost,8080 started
2013-12-22 11:54:52,494  INFO pcapstats:4171 - handle:1ed3b00 received:41 dropped:0
2013-12-22 11:54:52,494  INFO pcapstats:3322 - numPackets:40 maxPPS:25 minPPS:1
2013-12-22 11:54:57,587  INFO root:74 - OrkTrack::Run(): [localhost,8080] success:false comment:OrkObjectFactory class does not existinit


Regards
Bilal

Hello;

I am able to reach the login page for orkweb. But there are something related to tomcat, I am not understanding it. I checked the contents under the directory orkweb and I found it contains only folders and does not contain index file, so how it is possible to work without having any index or even html page, they are only folders!! 

Also, the login page is resulted from the link: http://192.168.10.105:8080/orkweb/app, and there is not any folder called app existed under orkweb, so how this come?

One more point, where is the configuration that determines that home directory for tomcat? (Which path)? Because as I see the default path is opt/tomcat/webapps but where this is configured?

Regards
Bilal

Hello;

>From where I can get the license file that has to be placed at /etc/oreka? I read that it should be taken from orecx, I communicated with them and I got replied that there is not license file for oreka.

Regards
Bilal

The latest installer on sourceforge will install these automatically for
you.
Henri


On 18 December 2013 12:24, bilal ghayyad <bil...@ya...> wrote:

> Hello;
>
> Any recommended link to install tomcat and jdk and configure them to work
> properly for oreka?
>
> Regards
> Bilal
>
>
> ------------------------------------------------------------------------------
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> organizations don't have a clear picture of how application performance
> affects their revenue. With AppDynamics, you get 100% visibility into your
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> Pro!
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>
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This is your choice really. Both work fine but of course simplest is to run
Tomcat as a standalone and that's what most people do.
Henri


On 17 December 2013 14:54, bilal ghayyad <bil...@ya...> wrote:

> Hello;
>
> I am using  64 bit of CentOS 6.5, and I need to know if it is better to
> stop apache and use tomcat only or to run tomcat behind apache using
> mod_proxy?
>
> Regards
> Bilal
>
>
> ------------------------------------------------------------------------------
> Rapidly troubleshoot problems before they affect your business. Most IT
> organizations don't have a clear picture of how application performance
> affects their revenue. With AppDynamics, you get 100% visibility into your
> Java,.NET, & PHP application. Start your 15-day FREE TRIAL of AppDynamics
> Pro!
> http://pubads.g.doubleclick.net/gampad/clk?id=84349831&iu=/4140/ostg.clktrk
> _______________________________________________
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>
>

Hello;

Any recommended link to install tomcat and jdk and configure them to work properly for oreka?

Regards
Bilal

Hello;

I am using  64 bit of CentOS 6.5, and I need to know if it is better to stop apache and use tomcat only or to run tomcat behind apache using mod_proxy?

Regards
Bilal

Hello;

Is there script that is coming with the oreka that can migrate the recorded files to FTP server?

Regards
Bilal

Already evaluating the paid version. This works well.

Thanks

Sent from my iPhone

> On Dec 5, 2013, at 5:02 PM, Henri Herscher <hen...@gm...> wrote:
> 
> Bruce,
> 
> Most likely, you need the G.729 codec which is not available in the open source distribution.
> 
> Henri
> 
> 
>> On 20 November 2013 12:56, Bruce Mittleman <bmi...@gm...> wrote:
>> Hello,
>>  
>>  I am using Oreka with an Alcatel-lucent OmniPCX. Although all traffic is captured some MCF files are not converted to WAV (most are).
>> Is there a setting that you can recommend to me so I can have this 100% functional?
>>  
>> Many thanks
>> Bruce
>> 
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