oreka-user Mailing List for oreka

Hi,

 

Our company has 3 phone systems. Amcat, Panasonic and Mitel.

 

I want to record calls made and received from our service desk staff. I
have setup monitoring ports and confirmed via wireshark that RTP data is
being received on the port. I get a record of each call, the problem is
I usually only get one side. A few times I have received both sides of
the call, and they have been when it has been an Amcat to Amcat internal
call, but generally only one side is recorded, not the Service Desk
staff but the external party. This is the same with both internal and
external calls.

 

I use the latest build of Centos (6.5) and the latest build of oreka I
could find (not the source install). Version 1.7.

 

I have been playing with the different config.xml settings but don't
seem to be getting anywhere. Could anyone please help me?

 

I use the free version of Oreka.

 

See below for the config file.

 

 

<config>

        <!-- This is an example configuration file for the Oreka
orkaudio capture service on Linux -->

        <!-- Copy this to config.xml and modify according to taste -->

 

        <AudioOutputPath>/var/log/orkaudio/audio</AudioOutputPath>

 

        <!-- Uncomment the plugin you want to use: -->

        <!-- Use libvoip.so for SIP, Cisco Skinny and pure RTP -->

        <!-- Use libh323voip.so for Avaya, Nortel Unistim, H.323 and
MGCP -->

        <!-- See in <VoIpPlugin> below for more precise protocol tuning
-->

        <CapturePlugin>libvoip.so</CapturePlugin>

        <!--<CapturePlugin>libh323voip.so</CapturePlugin>-->

        <!--<CapturePlugin>liborksipua.so</CapturePlugin>-->

    

        <CapturePluginPath>/usr/lib</CapturePluginPath> 

        

        <!-- Audio file storage format: choose from: native, gsm, ulaw,
alaw, pcmwav -->

        <StorageAudioFormat>gsm</StorageAudioFormat>

        

        <!-- If you want to keep native audio files as well as
compressed, change this to "no" -->

        <DeleteNativeFile>yes</DeleteNativeFile>

        

        <TrackerHostname>127.0.0.1</TrackerHostname>

        <TrackerTcpPort>8080</TrackerTcpPort>

 

        <!-- <CapturePortFilters>LiveMonitoring</CapturePortFilters> -->

        <TapeProcessors>BatchProcessing, TapeFileNaming,
Reporting</TapeProcessors>

 

 
<TapeFileNaming>[day],[month],[year],_,[hour],[min],[sec],_,[direction],
_,[remoteparty],_,[localparty]</TapeFileNaming>

         <TapePathNaming>[year],[month],/,[day]</TapePathNaming>

 

        

 
<BatchProcessingEnhancePriority>true</BatchProcessingEnhancePriority>


    

        <AudioFileOwner>tomcat</AudioFileOwner>

        <AudioFileGroup>tomcat</AudioFileGroup>

        <AudioFilePermissions>644</AudioFilePermissions>

        <!--<TapeDurationMinimumSec>3</TapeDurationMinimumSec>-->

 

        <!-- Uncomment the parameter below and fill in a comma-separated
-->

        <!-- list of TCP addresses which you wish to open a connection
to. -->

        <!-- For example 192.168.1.250:1721, 192.168.1.1:8091. A TCP -->

        <!-- connection shall be opened and a read-loop shall be entered
-->

        <!-- into whereby any data read shall be discarded, and a record
-->

        <!-- maintained of the amount of data which has been read. -->

        <!-- <SocketStreamerTargets></SocketStreamerTargets> -->

    

        <VoIpPlugin>

                <PcapSocketBufferSize>8388608</PcapSocketBufferSize>

 

                <!--queuemetrics integration, uncomment the following
line-->

                <!--<SipExtractFields>X-Unique-ID</SipExtractFields>-->

 

                <!-- Use this for Nortel proprietary VoIP protocol -->

                <!--<UnistimDetect>yes</UnistimDetect>-->

 

                <!-- Turn both these on this for Avaya H.323 extensions
-->

                <AvayaDetect>yes</AvayaDetect>

                <RtcpDetect>yes</RtcpDetect>

 

                <!-- Set the option below to "true" to enable IAX2
support -->

                <!-- the default is that IAX2 support is disabled -->

                <!--<Iax2Support>false</Iax2Support> -->

        

                <!-- Use this if you want to force capture from a given
list of devices. -->

                <!-- All available devices are listed in orkaudio.log
when the service is starting -->

                <Devices>eth1</Devices>

                

                <!--<PcapFilter>net 217.14.0.0/16 or host
10.0.0.1</PcapFilter>-->

                        

                <SipOverTcpSupport>yes</SipOverTcpSupport>

                <!--<SipReportFullAddress>yes</SipReportFullAddress>-->

 
<!--<SipUse200OkMediaAddress>yes</SipUse200OkMediaAddress>-->

        

                <!-- Those two parameters are only needed for call
direction detection (one or the other) -->

                <!--<SipDomains>company.com, 65.34.25.87</SipDomains>-->

 
<SipDirectionRefenceIpAddresses>10.36.153.18</SipDirectionRefenceIpAddre
sses>

                

                <!-- Sangoma wanpipe RTP tap for TDM boards -->

 
<!--<SangomaRxTcpPortStart>9000</SangomaRxTcpPortStart>-->

 
<!--<SangomaTxTcpPortStart>11000</SangomaTxTcpPortStart>-->

 

                <!-- Mitel Communications Platform -->

                <!-- Turn on the parameter below to enable support for
Mitel -->

                <!--<MitelDetect>yes</MitelDetect> -->

 

                <!-- The parameter below sets the Mitel signalling port.
The -->

                <!-- default is 3999 -->

                <!-- <MitelSignallingPort>3999</MitelSignallingPort> -->

 

                <!-- The parameter below sets the amount of time in
seconds -->

                <!-- after which the cached Mitel metadata shall be
discarded. -->

                <!-- The default is 60 seconds. -->

                <!--
<MitelMetadataTimeoutSec>60</MitelMetadataTimeoutSec> -->

 

                <!-- Turn on the parameter below to enable extension
Mitel -->

                <!-- extension detection using ARP. Turning on this
parameter -->

                <!-- automatically turns on MitelDetect -->

 
<!--<MitelArpExtensionDetect>yes</MitelArpExtensionDetect> -->

 

                <!-- Set MitelSmdrPort to the port where Mitel SMDR
records -->

                <!-- may be accessed. The default is 1752. Note that you
-->

                <!-- shall need to configure SocketStreamerTargets with
the -->

                <!-- host and this port, in order for Oreka to access
the -->

                <!-- SMDR records. See SocketStreamerTargets above for
more -->

                <!-- information on how to configure it. -->

                <!-- <MitelSmdrPort>1752</MitelSmdrPort> -->

                <!-- End of Available Configurations for Mitel
Communications Platform -->

 

        </VoIpPlugin>

</config>

 

 

Hi,

Recently did a fresh installation on Windows and CentOS, I'm unsure if this was issue before. I have the same problem on both platforms.

I discovered that if an agent parks an incoming call and either calls somewhere or do a simple park/retrieve, recording of the callers' speech disappears. You can still clearly hear the agent's voice in the recording and the agent themselves have no problem talking to the caller.

Is it a known problem with recording after parking (and what might be a port change) when the agent retrieves the call, or do I have a local issue with my setup?

Best Regards
Fredrik


----------
Xzakt Kundrelation AB
Fredrik Lithén

Tfn: +46 910 71 60 00 Fax: +46 910 71 60 99
Dir: +46 (0)910 716012 Email: fre...@xz...
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Hello my Friends ,

recently I upgraded from oreka 0.5 to 1.2 version , and everything went
fine .
I did a tapefile rename through changing the config.xml file to add the IP
attribute to the file , and it went fine , but the problem is that the
change is not reflected to the DB as expected , please advise me what to do
to solve this ... ?

Thanks in advance

Hi

with codec 711 oreka recording save the file in wave sometime I have MCF
file which I cannot open

1- how can I list to those MCF file
2 - how can I add in the recorded file the phone number (local party phone)

tks for your help

regards

Greg

Hi oreka users,

I've successfully managed to configure the system but i'm facing a problem :

I use "<LocalPartyForceLocalMac>yes</LocalPartyForceLocalMac>" to get 
the local party's MAC address.
But it does not work for the remote party.

So I tried configuring orkaudio with :

<RemotePartyForceRemoteMac>yes</RemotePartyForceRemoteMac>

and I always get the IP address.

Is it implemented in the OS version ? If not, what can I do ? I really 
need this feature.

Thanks in advance.
Best Regards.

-- 
Martin

As long as the signalling (SIP, Skinny, ...) and media traffic (RTP) go
over the VPN from the remote phone/softphone to the central PBX and as long
as your port mirroring includes this traffic, you should be good.
Henri


On 30 April 2014 16:36, Johel Godinez <jgo...@fu...> wrote:

> Hi Henri,
>
> I have a Question, can oreka recording users that they connect into the
> company by using VPN client? and how can do that if is possible?
>
> Thanks Henri
>
>
>
> On Mon, Nov 11, 2013 at 5:21 PM, Henri Herscher <hen...@gm...>wrote:
>
>> Johel,
>>
>> Most likely it is a codec issue such as the usage of G729, cannot say for
>> sure without a log.
>> The commercial version might be of interest to you in this case.
>>
>> Henri
>>
>>
>> On 8 November 2013 15:54, Johel Godinez <jgo...@fu...>wrote:
>>
>>> Hi, Henri, i want to now if oreka can recording calls from cisco ip
>>> cominicator or jabber ?
>>> Because wen i call from two jabbers i get a .mcf file, but if i call
>>> from a jabber and a phisycal phone i get the .wav file.
>>>
>>>
>>> thanks
>>>
>>>
>>> --
>>>
>>>
>>>
>>> *Johel Godínez Benavides*
>>>
>>> *Ing. Servicios Tecnológicos*
>>>
>>> *jgo...@fu... <lal...@fu...> *
>>>
>>> Cel:   (*506).8521.4568*
>>> Ofic:  (*506).2527.1829*
>>>
>>> * Fax:  (506).2283.3324*
>>>
>>>
>>>
>>> * USA: (919).926.1309  *
>>>
>>> *Redes Fusionet S.A.*
>>> Edificio C, 2ndo piso
>>> Ofiplaza del Este , San Pedro
>>> Costa Rica
>>> Fusionet home pag <http://www.fusionetcorp.com/>
>>>
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>>
>
>
> --
>
>
>
> *Johel Godínez Benavides*
>
> *Ing. Servicios Tecnológicos*
>
> *jgo...@fu... <lal...@fu...> *
>
> Cel:   (*506).8521.4568*
> Ofic:  (*506).2527.1829*
>
> * Fax:  (506).2283.3324*
>
>
>
> * USA: (919).926.1309  *
>
> *Redes Fusionet S.A.*
> Edificio C, 2ndo piso
> Ofiplaza del Este , San Pedro
> Costa Rica
> Fusionet home pag <http://www.fusionetcorp.com/>
>