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From: Talluto<hom...@be...> - 2009-06-26 20:04:50
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From: Tenario<hea...@bo...> - 2009-06-24 23:14:31
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From: <civ...@li...> - 2009-06-23 07:05:11
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=Windows-1252"> </HEAD> <BODY><b>Thank you for your interest in the Mystery Shopper position.</b><BR> Our company conducts surveys and evaluates other companies in order to help them achieve their performance goals.<BR> We offer an integrated suite of business solutions that enables corporations to achieve tangible results in the marketplace.<BR><BR> We get hired by other companies and act like customers to find out how they are handling their services in relation to their customers.<BR> Mystery Shopping is the most accurate and reliable tool a business can use to gather information regarding their actual customer service performance at the moment of truth.<BR> This moment of truth is not when the staff is on their best behavior because the boss is around - it is when they interact with customers during their normal daily routines.<BR> <BR> This is where you, the Mystery Shopper, come in. <BR> You pose as an ordinary customer and provide feedback of both factual observations (ex...the floor was free of debris) <BR> and your own opinions (ex...I felt that the temperature in the establishment was too cold).<BR><BR> Mystery Shoppers must remain anonymous. You must act as a regular customer and be careful not to do anything that would reveal you as a shopper. <BR> An inexperienced shopper could tip off the staff to his/her identity by asking for the manager's name for no clear or appropriate reason. <BR> If you are going to be bringing someone with you on the shop, make sure you educate them about the process as well. <BR> Beware that even whispers can be overheard by employees. If anyone notices you are a shopper, <BR> you can bet that word will quickly spread around the establishment and you will get some of the best customer service in town.<BR><BR> No company can afford to have a gap between the promise of quality and its actual delivery, that's why leading corporations look to us, <BR> the nation's premiere mystery shopping and customer experience measurement company.<BR><BR> <b>In order for a business to effectively compete in today's economy, they must be prepared to meet the challenge of increasing sales by:</b><BR> * Retaining existing customers<BR> * Acquiring new customers<BR> * Creating word-of-mouth advocacy<BR> * Improving customer loyalty<BR><BR> Once we have a contract to do so, you would be directed to the company or outlet, and you would be given <BR> the funds you need to do the job(either purchase merchandise or require services), after which you would write a detailed report of your experience.<BR> <BR> <b>Examples of details you would forward to us are:</b><BR> 1) How long does it take to get served.<BR> 2) Politeness of the attendant.<BR> 3) Customer service professionalism.<BR> 4) Sometimes you might be required to upset the attendant, to see how they deal with difficult clients.<BR><BR> Then we turn the information over to the company executives and they will carry out their own duties in improving their services.<BR> Most companies employ our assistance when people complain about their services, or when they feel there is a need for them to improve upon their customer service.<BR> Our company partners with you to implement proven mystery shop auditing and surveying strategies that provide critical information about customer experiences.<BR> <BR> <u>You will be paid a commission of $100 for every duty you carry out, and bonus on your transportation allowance.<BR> Your task will be to evaluate and comment on customer service in a wide variety of restaurants, retail stores, casinos, <BR> shopping malls, banks and hotels in your area.</u><BR> <BR> <b>Qualities of a good Mystery Shopper:</b><BR> * Is 21 years of age or older<BR> * Loves to go shopping<BR> * Is fair and objective<BR> * Is ON TIME<BR> * Is very observant and able to focus on details<BR> * Is fairly intelligent<BR> * Has patience<BR> * Is detail oriented<BR> * Is practical<BR> * Types well<BR> * Is trustworthy<BR> * Explains well in writing<BR> * Is discreet<BR> * Loves to learn<BR> * Handles deadlines<BR> * Has full internet access (at home or at work)<BR><BR> Mystery Shopping is fun and exciting but also must be approached very seriously and is definitely not for everyone.<BR><BR> <b>If you are interested in applying for consideration as a Mystery Shopper do send in your information: <a href="mailto:Tr...@su..."><b>Tr...@su...</b></a></b><BR> Full Name:<BR> Address:<BR> City:<BR> State:<BR> Zip Code:<BR> Phone Number:<BR> Age:<BR> Occupation:<BR><BR> As soon as we receive your information we will add you to our database and we will look for locations in your area that needs to be evaluated.<BR> <BR> Thank you,<BR> <i>Michael McDowell<BR> WA Surveys<BR> 410 Roosevelt Way NE<BR> Seattle, WA 98105</i><BR></BODY></HTML> |
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From: Inestroza C. <na...@av...> - 2009-06-17 17:49:20
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