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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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553 Products for "custom" with 2 filters applied:

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  • 1
    GetSwift

    GetSwift

    GetSwift

    ...Drivers can see all their upcoming tasks and customers get alerts before you arrive at their door. Prevent bad reviews by getting immediate feedback from customers over SMS so you can make things right, fast.
    1 Rating
    Starting Price: $0.29
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  • 2
    Hyvikk Fleet Manager

    Hyvikk Fleet Manager

    Hyvikk Solutions

    ...It also has google maps api settings which helps you enter pickup and destination addresses. Admin panel comes with inbuilt Permissions and Roles so that you can easily manager all your staff or users easily. You can set Custom Fares and email templates.
    1 Rating
    Starting Price: $65
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  • 3
    RouteGenie

    RouteGenie

    RouteGenie

    Everything you want in your NEMT software. RouteGenie minimizes your costs by building you the most efficient schedule everyday based on the capacity of your vehicles. On average, RouteGenie customers see a 10-20% reduction in the number of vehicles on the road and miles driven. Once your day gets started, a lot of trip changes are coming: new trips, no shows, driver call offs, and vehicle breakdowns happen everyday. DispatchGenie adjusts in real-time, making live dispatching decisions and even muti-loading trips automatically. ...
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    48 Ratings
    Starting Price: $50
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  • 4
    Key2 Vehicle Management
    Key2 Vehicle Management is a totally integrated vehicle, asset and driver management solution proven to help control costs along with helping to ensure legislative compliance, optimise fleet performance, reduce risk and significantly improve operating efficiencies. Key2 is fully scalable and is used by a complete spectrum of companies – from customers with a handful of vehicles, to many of our customers who have thousands of vehicles and assets and use Key2 as a complete business solution. Key2 modules include Workshop Management, Rental and Hire Management, Driver Management, Drivers Licence Checking (UK), Contract Hire & Leasing, Grey Fleet Management, Commercial Vehicle Management and MyVehicle App (integrated driver, accident and vehicle check app) Key2 integrates with the DVSA, the DVLA, HMRC, CAP Data and many more. ...
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  • 5
    ShipLinx

    ShipLinx

    RateLinx

    ...Global platform supports shipping in any international currency and with any carrier. Leverage customized predictive analytics to track your initiatives in real-time and maximize value. Get easy-to-understand actions to reduce costs and make improvements.
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  • 6
    ULU

    ULU

    ULU

    ...The automotive industry is changing fast and emerging technologies are reshaping traditional business models while you are reading this. By 2025, it is expected that 85% of vehicles will be ‘connected’ to a cloud service that offers customer-specific content and information. The age of digitalization, however, also brings a wealth of opportunities for traditional automotive businesses to grow. That’s where we come in. With our innovative propositions, we’ve created truly end-to-end solutions, that focus on your customers with a highly distinctive user experience. Our advanced telematics hardware has been designed to extract integral vehicle health information as well as location-related data. ...
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  • 7
    Mandata Enterprise

    Mandata Enterprise

    Mandata Group

    ...Supports order entry, job planning and execution, proof of delivery and invoicing. A range of apps can be added to the system to enhance capabilities and streamline workflow including electronic POD software, vehicle checks, team admin, customer portal and track and trace app. All the functionality you need to manage your road transport operation with greater visibility and efficiency is here, in one integrated transport management system offering integration with pallet network systems, major accounting systems, customer ERP, and also warehousing software.
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  • 8
    ProgressionLIVE

    ProgressionLIVE

    Diffusion Solutions Integrees

    ...Indeed, it is exactly like creating a work order on a sheet of paper, but in much less time! Selecting the date of the appointment, the assigned employee, the description, the customer and the location of the task has never been so quick! Fill out your work orders on our mobile application. Press On the way to notify your customer by SMS. On site, do the work and add photos, notes and products to invoice. Once completed, have the client sign. He will receive a PDF copy by email.
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  • 9
    Softshop

    Softshop

    Arkosoft

    ...The statistics are important for the management of a company; With Softshop you can display all the details of the sales, the stocks of products in the warehouse or the returns made by customers. All through very detailed reports, thanks to which you can learn about such purchases made by specific customers or products from specific categories. Are you thinking to make your online stock? With Advanced Softshop you have solved the problem.
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  • 10
    TraciFy

    TraciFy

    PetroClick Logistics

    ...Our technology is supported 24/7 by a team of experts in operations, marketing and technology. Our growing number of contact centers provide true experience to our customers at their own localities.
    1 Rating
    Starting Price: $9.99 per month
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  • 11
    BUNDDL

    BUNDDL

    BUNDDL

    ...With a few clicks, from the smartphone, the driver / delivery person can record the objects collected and delivered, assign them a tracking status, capture proof of collection or delivery, take photos in the event of an anomaly. Real-time traceability of packages between the collection point and the final customer delivery.
    Starting Price: €30
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  • 12
    Verts Courier ERP
    ...Streamline and automate all front office, delivery, and back-office processes in order to manage day-to-day courier operations efficiently. We understand that the courier industry is defined by accuracy and timeliness of package delivery with high customer satisfaction.
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  • 13
    Fleetpal

    Fleetpal

    Fleetpal

    ...By combining a number of features in one user-friendly platform, our technology makes it easy for fleets of all sizes to manage fleet preventive maintenance. Fleetpal gives you the flexibility to build a customized preventive maintenance plan on solid foundations thanks to the VMRS code structure. Fleetpal delivers all of the premium features you would expect from those high-end bundles.
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  • 14
    Autofleet

    Autofleet

    Autofleet

    ...Design the optimal fleet strategy within minutes. Remove the guesswork from electrifying your fleet and optimize EV charging. Full TCO analysis across different EV models. Understand customer & employee experience. Our fleet customers trust us and we take that trust very seriously. We have world-class teams that are available 24/7 and will respond within seconds, day & night. The Autofleet platform is designed with the highest standards of data privacy & security. Micro-service architecture to support any number of rides, tasks, and vehicles.
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  • 15
    Joyride

    Joyride

    Joyride

    ...Joyride offers a complete software-hardware solution for businesses in 250+ global markets, powering low-speed minicars, golf carts, e-scooters, e-bikes, medical mobility scooters and more with branded user applications, backend analytics and automated operational tools. As the world’s first mobility SaaS platform, we've enabled businesses for more than a decade through unmatched expertise, customized software and 24/7 customer support.
    Starting Price: $10 per vehicle/month
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  • 16
    Yandex Delivery
    ...Business users can integrate Yandex Go Delivery into their operations through API support, facilitating efficient order fulfillment and expanding customer reach.
    Starting Price: Free
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  • 17
    Lead Commerce

    Lead Commerce

    Lead Commerce

    ...Differences in Lead Commerce that set the firm apart from all others include free 24/7/365 live American phone support from your dedicated account representative team members who you know and who know your needs and industry trends; lower prices than competitors due to configurable rather than custom setup; price guaranteed for 10+ years; no contracts and no annual fees.
    3 Ratings
    Starting Price: $30 per user per month
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  • 18
    GoCodes

    GoCodes

    GoCodes

    ...Set up GoCodes to precisely meet your organization’s needs! Change the names of data fields, add custom fields, drop-down menus & more.
    Starting Price: $500/year
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  • 19
    Zippykind

    Zippykind

    Zippykind

    ...Assign your drivers to delivery territories or assign delivery fees to zones around town and let Zippykind take care of the rest. Zippykind offers the flexibility to customize and automate your entire delivery business. Compare our automation features to other delivery software companies to see how powerful the Zippykind platform is.
    Starting Price: $0.11/month
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  • 20
    Shippeo

    Shippeo

    Shippeo

    ...Rely on more accurate data thanks to 24/7 real-time monitoring of all IT integrations. Boost your shipment tracking rates with Shippeo’s carrier compliance reporting, based on their recent performance. Improve customer satisfaction and optimize team collaboration by letting internal users and customers know real-time delivery status and predictive ETAs well in advance.
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  • 21
    Yojee

    Yojee

    Yojee

    A delivery management software that allows you to gain full visibility and control on your logistics operations, manage your partners and scale your business. The end-to-end solution for business visibility and customer satisfaction. With Yojee, businesses can track their delivery fleet in real-time, providing live updates on driver location and estimated time of arrival. This means no more busy call centers fielding inquiries from frustrated customers – instead, they'll automatically receive notifications when their delivery is on its way. Make your business run smoother with Yojee. ...
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  • 22
    Smart-Car Tech

    Smart-Car Tech

    Proven Logic

    Smart-Car.tech offers ready-made UBER CLONE SCRIPT solutions to entrepreneurs who wish to start their own On-demand Cab hailing business but have limited time and resources to do so. Smart Car is one of the industry leading in mobility software solutions provider. Nikola by Smart Car is our unique offering that is easy to setup and Customize. Driver-less cars getting commercially available in 2018. Every brand is launching its own driver-less vehicle (Fiat, BMW, Volkswagen, GM etc.)As you keep adding one driver-less car after other to your business, you can manage your entire fleet from this ONE app. A thoroughly researched admin panel for every category of business make sure that you control all aspects of what your customers and service providers experience. ...
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  • 23
    Opmetrix

    Opmetrix

    Opmetrix

    CRM, Sales and Merchandising anytime, anywhere! SAP Business One provides the master data, pricing and inventory levels to ensure your sales force is current and up to the minute, when meeting customers out in the field. Utilize a wide variety of features to execute instore tasks. Including sales transactions, in-store surveys, objectives and CRM information including photos and call notes. Using Opmetrix sales reps can boost their sales and access have all the important information at their fingertips. Utilizing Opmetrix dashboards, management gain insights on sales activities, customer visits and performance trends. ...
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  • 24
    TIA Warehouse

    TIA Warehouse

    GizMobile NorthWest

    Master your warehouse and inventory with the TIA Warehouse Software Suite. TIA Warehouse is available in 3 tiers: Basic, Premium, and E-Commerce. TIA Warehouse can be supercharged with our customized program modules. TIA Warehouse is a versatile system and can be customized to meet any needed solution. TIA Warehouse Basic for Android or iPhone is ideal for companies with a limited product range. It allows for simple tracking of basic inventory. TIA Warehouse Premium has all the functionality of the Basic version plus real time inventory tracking, allowing you to manage every aspect of picking, receiving and shipping. ...
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  • 25
    FleetFACTZ

    FleetFACTZ

    Fleetilla

    ...Fleetilla's solutions can play a major role in preventing both vehicle and cargo thefts as well as aiding in recovery. Accurately record arrival and departure times at customer locations. Oftentimes, this is all the data needed to resolve customer billing disputes. Following a scheduled maintenance plan is the key to lowering fleet maintenance and repair (M &R) costs. Fleetilla's system allows maintenance to be scheduled by a variety of criteria: miles driven, operating hours, time elapsed, etc. When maintenance is due, a report indicating the required action is generated. ...
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  • 26
    Yakit

    Yakit

    Yakit

    Show landed cost to your customers in the shopping cart. Setup Free shipping rules by country and carrier. Use conversion analytics to understand your customers. Worldwide duty and tax calculation. Address correction, paperless transactions, and seamless end to end Tracking & Monitoring. Real-time package tracking, every step of the way. We’ve got your back; chat with us round the clock.
    Starting Price: $0.20 per quote
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  • 27
    Revenova TMS
    ...Deployed on the Salesforce.com Lightning platform, Revenova TMS leverages the world's #1 cloud-CRM platform to deliver a seamless quote-to-cash workflow solution on a proven cloud infrastructure (secure, reliable and scalable). Quickly quote customer freight costs to accelerate revenue generating activities that require shipping. Track on-time performance of carriers to improve service levels and provide real-time visibility to shipment locations to customers. Identify, evaluate, on-board, book and pay carriers quickly. Automatically monitor compliance with Federal motor carrier regulations and internal performance standards. ...
    Starting Price: $100.00/user/month
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  • 28
    Logitude

    Logitude

    Logitude World

    ...A rich library of helpful video tutorials and “how to” documents is at your disposal. Our comprehensive solution comes loaded with templates and guiding wizards “Do it yourself” customization. Personal workspace with “to do” lists helps you be efficient by prioritizing your tasks. Management dashboards help you make better decisions. Collaborative features allow customers and partners to share and view relevant information. Freight forwarding software is the tools freight forwarders use for their daily operations.
    Starting Price: $39 per month
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  • 29
    TransitExec

    TransitExec

    Transit Connect Group

    ...We offer a complete solution for NEMT/Paratransit operators. Very easy and very affordable. Simple pay-as-you-go model. Zero upfront cost. Includes scheduling, dispatching, auto-routing, customer management, insurance billing, custom reports, fleet management, integration with all MediCaid brokers for EDI trip management. Quick scheduling and real-time dispatching are essential keys in the day to day operations of a NEMT business. They enable you to schedule all rides in the shortest time, and optimize it, which results in more revenue per one trip. ...
    Starting Price: $0.05/one-time
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  • 30
    Infocabs

    Infocabs

    Infocabs

    ...Infocabs is a complete taxi booking and dispatch solution that works for fleets of all sizes with features that are flexible to ensure you have the best tools to deliver an excellent service to your customers. The cab industry is changing from the traditional office based environment to a distributed workforce.
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