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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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    Dolly

    Dolly

    Dolly

    Nationwide, same-day and scheduled delivery with unmatched customer satisfaction. If you’re not offering same day delivery, you’re losing sales. Customers expect to receive their items when it’s convenient for them, even if it’s the same day. Dolly was created to re-imagine the big and bulky item delivery experience by putting the customer in control. We optimize for convenience and safety at an affordable price.
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    Manager Cargo

    Manager Cargo

    Manager Cargo

    Software that facilitates courier companies to conduct their business online from anywhere and at any time. Get your customer with the form provided with the software. Your PO BOX customers will be informed in real-time about your packages. You will be receiving instant notifications of the tracking of your packages. Your customer can order their packages from this module. Courier software Tracking Intuitive user interface Quick and easy Increases efficiency and productivity throughout your delivery and logistics cycle. ...
    Starting Price: $129 per month
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    VONZU Tech

    VONZU Tech

    VONZU Tech

    Thanks to the VONZU digital ecosystem, a screen is all you need to make your business more profitable and agile. Find out how and surprise your customers with an excellent delivery service. The goal is to deliver packages to the customer as accurately, quickly and effectively as possible. Intelligent monitoring of decisions and activities throughout the supply chain. Metrics analysis for smarter delivery to meet customer expectations. Improved customer experience by providing real-time delivery information (SMS and email notifications). ...
    Starting Price: $90 per month
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    Epicor Prophet 21

    Epicor Prophet 21

    Epicor Software

    Epicor Prophet 21 is a leading ERP solution for wholesale distributors that combines proven distribution expertise with a web-enabled infrastructure and modern technology stack. Cloud and on-premises deployment options are available. From inventory to logistics, Prophet 21 keeps everything in balance within your organization and unlocks the potential of your supply chain to help grow sales, boost productivity, and drive profits. • Data-driven, with industry-specific functionality, to...
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    Cabookie

    Cabookie

    Negup Solution

    ...The technological advancement has entirely taken care of your hassles by making possible the development of responsive and efficient taxi website. The taxi booking app comes with all possible conveniences for customers to book transfer services from the comfort of their mobile phones or smartphones. From taxi booking software, you can provide your customers with an enhanced experience by developing high-end taxi software – an easy-to-use taxi booking app that gives customers the flexibility to book taxi services on the go. To operate in the modern-day, you undoubtedly need to leverage cutting-edge technology and provide your customers with the most responsive cab booking website possible. ...
    Starting Price: £400/one-time
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    Keyura Cloud

    Keyura Cloud

    Keyura Cloud

    ...You may want to provide a beautiful shipment tracking experience but are worried about the cost and time it normally would take to upgrade. We offer quick integration with most TMS. Create an easy way of allowing customers to track their shipments through your website, and app without any hassle at all. No external links are needed. No more complex hub of software logins or tracking URLs. All your customers just need to do is visit your website, or download the app on Google Play or Apple Play Store. Improve your company's performance, and service by providing focused tracking, and visibility solutions, not only to your customers, but also for your customer services teams, and suppliers, bringing everyone together in one place. ...
    Starting Price: $350 per month
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    AfterShip

    AfterShip

    AfterShip

    Get insightful tracking data in one place to resolve delivery incidents faster. Provide the best post-purchase experience to drive customer loyalty and additional sales. Continue engaging customers through seamless post-purchase communications. Get actionable insights into your post-purchase experience and shipping performance. The world’s most rigorous standards for managing information security and privacy. Set up multiple organizations in order to manage multiple stores easily.
    Starting Price: $9 per month
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    NetworkON

    NetworkON

    NetworkON

    NetworkON is an AI-Powered SaaS solution for services and delivery management. Our mission is to help companies scale up and optimize their customer experiences and logistics operations.Our cloud platform connects, automates, and orchestrates technology, customers, and service providers, making innovative delivery and fulfillment automation available to everyone.It provides end-to-end visibility and enables businesses to enhance their operational efficiency by reining costs, streamlining the customer experience, and reducing environmental impact.It is a turnkey solution for On-Demand and location-based businesses that enables intelligent, intuitive, and interactive customer experiences.
    Starting Price: $65
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    FoodPurby

    FoodPurby

    Technoduce

    ...Technoduce offers you the best ready-made online food delivery script which is similar to Siwggy, Food Panda, Just Eat, Talabat clone which is well optimized for both the web and mobile platform. We provide you with the customized app in your own brand name. Every customer can order their food, at the same time they can able to proceed with payment, admin (who hold the web back end) earns commission from every order, the restaurant receives payment from admin, then delivery staff delivers food to the respective customer. For Live Demo and more information, Reach us: Email: sales@technoduce.com WhatsApp: +91 96293 90003 Skype: sales.technoduce
    Starting Price: $5000.00/one-time/
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    Rastrac

    Rastrac

    Manning Navcomp

    ...The Rastrac Web API allows broad control of Rastrac's suite of vehicle tracking features from most programming environments. This allows anything from automated scripting of common tasks to seamless integration into customer user interfaces alongside other business-specific tools.
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    Srijay Logistics

    Srijay Logistics

    SriJay Techinsights

    Businesses worldwide confront the challenges of customer satisfaction, revenue growth, cost management, risk reduction, and compliance. SriJay TechInsights delivers an exhaustive portfolio custom application development services, to diverse industry verticals. SharePoint Intranet Solution is one of SriJay TechInsights’s intranet solutions for companies and organizations. The SharePoint intranet solution.
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    All Trans Software

    All Trans Software

    All Trans Software

    ...We are committed to the customers’ needs and to consistently deliver the best service experience in the industry.
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    Veho

    Veho

    Veho

    Veho’s 99.9% on-time delivery rate and average customer satisfaction rating of 4.9/5 are both best-in-class. Veho meticulously tracks every package and notifies the customer every step of the way. Veho’s platform flexes with delivery capacity in real time to meet the demands of our clients. Veho’s robust API and in-house engineering team helps clients get started with Veho in days instead of weeks.
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    GrayDrop

    GrayDrop

    Gray Routes

    ...More scheduled service calls, more deals, save time, save fuel. We pinpoint your customers on a map. Optimize and navigate on your driving route, automate refueling & expensing. Take the hassle out of outbound services.
    Starting Price: $5 per month
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    Mongrov

    Mongrov

    Mongrov

    Build an app for all user's devices that runs natively with a single code base. Create rich customer experiences with Your brand & creativity using much familiar Javascript. We take care of building & publishing updates instantly. A complete package of services that makes the app development process simple & faster. With single tenancy, you own your independent database and instance of the software, and everything goes over secure channels.
    Starting Price: $3 per user per month
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    TruckerZoom

    TruckerZoom

    TruckerZoom

    ...Easily manage every aspect of your business: track drivers and loads, manage documents remotely, monitor financials, generate real-time quotes and more. Truckerzoom handles everything from billing and financials to driver scheduling to real-time quotes for your customers. No other FCL trucking software can offer this level of control. TruckerZoom allows you to dispatch your units from anywhere. Orders are sent directly to drivers as they are assigned. Customers get notifications when tasks are completed. TruckerZoom will automatically populate rates to customers and drivers as orders come in and are assigned. ...
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    Captain

    Captain

    Captain

    Captain is the leading delivery management software for restaurant chains. Gain true visibility into your delivery operations while automating dispatch decisions and optimizing delivery times. Create the ultimate customer experience by creating the ultimate employee experience with Captain’s suite of apps that work alongside your current system to improve communication between each department, while keeping the customer informed of the status of their delivery order. See real-time driver and order location. Automate dispatch so you can focus on clients. ...
    Starting Price: Free
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    Locate2u

    Locate2u

    Locate2u

    Locate2u allows you to track your workers, share your live location with your customers, and optimize your route. You need a system to organize your customer's bookings, throw away the spreadsheets, paper and whiteboards. Stop calling your team while on the road, asking them for their location and status updates. Use Locate2u to save time, money and grow your business. Use our range of GPS devices to track your vehicles, equipment and even your freight.
    Starting Price: $10 per month
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    Inspired Portal

    Inspired Portal

    Inspired Technology Systems

    ...To top it all, it works on any web-enabled device like computers, tablets, smart phones, and hand held bar code scanners. Use our ERP and WMS Software to run your business. Enjoy the convenience of having everything you need all in one place, and also having the ability to customize our already unmatched ERP system to further suit your unique business needs. "Go Live" in record time with our feature-driven turnkey solution, or tell us what you're looking for and we'll create a custom-written package just for you. WMS, Order Entry and Sales, AR and Billing, Purchasing, AP and Check Processing, Reporting and Graph Dashboards, CRM, Preventative Maintenance, Lot control + traceability, SQF and HACCP Document Management, Scheduling Calendars.
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    LogiMove

    LogiMove

    LogiMove

    ...The results are a lean, cost-saving mobility solution that can be customized for your current business.
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    VersaFleet

    VersaFleet

    VersaFleet

    ...Establish a Command Center view of your supply chains’ last mile operations. Leverage data to improve productivity, whether across your in-house fleet, outsourced transporters, or a hybrid of both. Keep your customers notified of each fulfillment milestone through automated SMS/email notifications. Ensure that all of your customers are updated throughout the delivery journey. Maintain your brand’s overall Customer Experience consistently throughout.
    Starting Price: $55.00/month/user
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    Maxoptra

    Maxoptra

    MaxOptra

    Offering simplified route optimisation and a smarter customer experience, MaxOptra is essential to every fleet operator. Our innovative technology and industry experts will dramatically transform your business and deliver ROI, fast. MaxOptra removes the challenges and complexities of route optimisation. We streamline the delivery experience; enabling our users to offer exceptional customer service through improved visibility, better planning, and first-class route execution. ...
    Starting Price: £35 per month
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    Excalibur WMS

    Excalibur WMS

    Camelot 3PL Software

    Create the most value for your bottom line and for your customers today! Your customers’ critical data is accurate and secure, your organization is responsive, and you manage your business more efficiently because you have smart tools that help you make good decisions. Excalibur is an integral part of your technology solution that pays for itself quickly and continues to earn your customers’ confidence.
    Starting Price: $500/month
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    Magestore

    Magestore

    Magestore

    ...As the best solution for Magento retailers, our ecommerce POS simplifies retail management and drives growth. With an intuitive interface and built-in analytics, it improves efficiency, reduces costs, and enhances customer satisfaction.
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    One Step GPS

    One Step GPS

    One Step GPS

    Our high-quality GPS tracking with fantastic customer support is truly changing the industry. Most GPS and software companies view customer support as a waste of resources. They look for ways to automate it, outsource it, or charge extra for it. We think that’s very shortsighted. We see amazing customer support as an essential part of standing behind our product. When it comes to being responsive and proactive, we strive to leave every other GPS tracking company in the dust. ...
    Starting Price: $13.95 per month
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    PortPro

    PortPro

    PortPro

    ...After proper implementation and training, we are here to support you all the way. We streamline how you receive shipments & communicate with your customers, helping you become their preferred carrier. Integrated appointment setting and customer messaging. Give your customers a free portal, where they can receive load status updates, access documentation (ie. invoices, PODs) and have visibility over their containers. Instantly receive updates on each driver's load status.
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    Pallet Connect

    Pallet Connect

    Pallet Connect

    The complete management solution for your pallet company. Bring together, under a single piece of software, customers, suppliers, drivers, warehouse, and finance. Help every pallet company to manage their business and serve their customers as efficiently as possible by offering technological tools. Offer an exceptional sales experience by simplifying and expediting processes by gathering all the relevant details about your customer needs under a single piece of software. ...
    Starting Price: Free
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    Enatega

    Enatega

    Enatega

    Our open source solution gives you the freedom to customize it according to your needs as a business owner, regardless of the size of your business. The complete toolkit for delivery success; Enatega houses all necessary apps, simplifying your operational needs. Provide your customers with a user-friendly experience with our fast, easy app for customers. Allowing them to choose from a wide variety of vendors and enticing items.
    Starting Price: $997 one-time payment
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    Jobi

    Jobi

    Jobi

    ...It keeps you in touch with your customers and provides them with a valuable tool for tracking services, maintenance plans and more.
    Starting Price: $149 per month
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    Elite EXTRA

    Elite EXTRA

    Elite EXTRA, an Epicor solution

    ...By leveraging our solutions, businesses can reduce operational costs, improve efficiency, and exceed customer expectations. Get started today by signing up for a free demo.
    Starting Price: $30