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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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    Shadowfax

    Shadowfax

    Shadowfax

    ...Nurturing strong bonds & delivering an outstanding customer experience is the hallmark of our services. The customer is at the heart of our business ecosystem. Never-ending chain of original ideas set to revolutionize the industrial landscape through robust logistic solutions.
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    Shyplite

    Shyplite

    Shyplite

    Employ a powerful courier network and expand your reach globally with instant access to pre-negotiated rates & services, all with just one account. Either leverage on our AI-enabled Smart Shipping Solution or set custom automation rules for your preferred carriers. Ship with confidence every single time. Pay only for what you ship, not a penny more. Shyplite functions as your growth partner and not a liability. The journey of your package from the warehouse to your customer's doorstep is the most overwhelming aspect of the entire selling cycle – Make it easy with Shyplite.You pay-as-you-go. ...
    Starting Price: $0.26 per 500 gms
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    DATASCOPE WMS

    DATASCOPE WMS

    DATASCOPE WMS

    With 21 years of intense R&D into DATASCOPE WMS for SYSPRO, this software is the most advanced WMS solution on the market for SYSPRO ERP clients. Our unique highly integrated solution offers our customers a solution that takes their distribution-intensive and manufacturing operations to world-class levels. DATASCOPE WMS is installed across the globe with implementation partners in the USA, Canada, South Africa, and Australia/New Zealand. Our new FAST TRACK SaaS solution offers the full software package to new customers with a simple online self-implementation process. ...
  • 4
    SanTrans

    SanTrans

    SAN Softwares

    ...Create a dispatch entry in SanTrans to verify the vehicle's challan and view all bookings associated with the vehicle. Route payment enables users to input the advance amount and fuel provided to a vehicle for a specific booking and dispatch. GR/Builty is considered a customer booking that SanTrans can manage, with billing depending on the recipient. SanTrans provides a lead management feature to handle transporter leads from platforms like Indiamart, Justdial, and other lead portals. Optimize logistics operations with accurate insights for enhanced efficiency and customer satisfaction. Streamline operations with key insights tailored to your operational team's needs.
    Starting Price: Free
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    Pidge

    Pidge

    Pidge.in

    ...From proof of delivery to customer visibility, every tool is built-in to ensure faster turnarounds, lower delivery costs, and a reliable brand experience for your customers. In a logistics environment that is fragmented and complex, Pidge brings everything together into a single unified platform. By bridging the gap between 1PL, 2PL, and 3PL logistics while layering AI and automation at every stage, Pidge helps businesses deliver smarter, faster, and remain competitive.
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    DispatchTrack

    DispatchTrack

    DispatchTrack

    ...Our proprietary AI-powered routing algorithm ensures 98% ETA accuracy in last mile deliveries, and we're constantly innovating to improve performance and better serve our 2,000+ global customers, including Wal-Mart, Coca-Cola, Ashley, Ferguson Enterprises, Cargill, McCain Foods, and many others. When businesses make promises to their customers—DispatchTrack makes sure they deliver.
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    Samsride Dispatching System
    ...We offer white-label or co-branding solutions for existing transportation companies. We can generate iOS/Android driver and passenger apps with your logo and name. Customer who downloads apps will not see anything about us, it looks like your company owns the mobile application. Our platform is built on noSQL technology, which can handle large fleets with ease. We design our software to be flexible so we can change and customize according to your business requirements. Drivers and passengers communicate within a sub-second response. ...
  • 8
    Fleet Cost & Care

    Fleet Cost & Care

    Fleet Cost & Care

    ...Get an accurate picture of your business by pulling real-time data directly from the system. Save time, improve data accuracy, ensure safety and increase revenue by simplifying the way the work is performed with Fleet Cost & Care. Quickly produce customized quotes for current customers or new prospects. Automatically add in accurate customer, job site, equipment, and personnel information. Easily convert a quote to a job and then schedule the proper equipment and personnel, all within one system. Improve accuracy, reduce errors, and easily view your resources.
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    Shadow Tracker

    Shadow Tracker

    Advanced Tracking Technologies

    ...The software is compatible with a wide variety of smart phones, tablets, and PCs. Being able to track your fleet on any device allows you to respond better to any situation. Improving efficiency and customer satisfaction. We work with thousands of mobile fleet businesses big and small. Our goal is to provide affordable tracking solutions catered to meet any specific needs. Our GPS tracking devices and fleet tracking software are designed with the user in mind and is constantly improved based on our customer’s needs and input. Located in Houston, Texas. ...
    Starting Price: $23.95 per month
  • 10
    iTankDepo

    iTankDepo

    iInterchange Systems

    Customer-repair tariffs. Estimate-wise photo upload.
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    Sales Accelerator

    Sales Accelerator

    VoltusFreight

    ...Digitize your Freight Business through custom-built freight forwarder apps to solve all your business automation needs.
    Starting Price: $2.00 per month, per user
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    Dart Fleet Management

    Dart Fleet Management

    SW Development Group

    ...Dart Fleet Management lends itself effortlessly to many different industries and makes creating jobs, optimising routes, tracking drivers and receiving delivery evidence from your customers simple and easy. View drivers current location, speed and status, no fixed-term contracts, explore past shifts and driver activity, integrated customer management. Add your team to manage day-to-day operations, an integrated inventory, obtain delivery evidence, photos and signatures, printable PDF manifests.
    Starting Price: $82 per month
  • 13
    Waze

    Waze

    Waze

    ...Waze works because of our map editors, beta testers, localizers, and fellow traffic haters. Explore how our communities improve our maps. Waze Ads help you reach customers when they’re searching for businesses like yours or even just driving nearby. Learn how Waze Ads can help you become part of your customer’s journey.
  • 14
    Walmart Spark
    Available in more than 600 cities, Spark Driver makes it possible for service providers to earn money by shopping and delivering customer orders from Walmart and other retailers. It’s simple: customers place their orders online; orders are distributed to service providers through the Spark Driver App, and service providers accept to complete the order delivery! Flexibility, convenience, and simplicity, all you need is a car and a phone! Visit the Join Spark Driver tab on the Spark Driver website to view the service area map, select your preferred area, and complete the enrollment form. ...
  • 15
    WholesaleWare

    WholesaleWare

    WholesaleWare

    ...Centered on productivity and profitability, WholesaleWare is an innovative digital platform built for forward-leaning food wholesalers. With real-time stock updates, strategic pricing recommendations, easy mobile, online ordering, and more, WholesaleWare reduces costly errors, increases customer satisfaction, and helps keep items in stock. Each feature is designed to increase profitability while eliminating inefficiencies. WholesaleWare's advanced pricing tool helps food wholesalers select the ideal prices for each product, making data-driven recommendations based on individual customers, customer groups, geographic regions, products, lots, and pricing tiers. ...
  • 16
    Blink

    Blink

    Blink Co Technologies

    Retain and grow your loyal customers with your own website and mobile apps.​ Promotional codes, whatsapp integrations and several other tools to communicate with your customers directly. ​​ Get visibility of your business through basic and advance BI reporting.​ Our Quick Commerce platform provides an end-to-end technology stack built for highly optimized transactional and fulfillment speed.
    Starting Price: $37.50 per month
  • 17
    Upper

    Upper

    Upper

    ...Add hundreds of stops in a click and save time. Importing data into the upper using your own templates. Plan your routes more efficiently, saving time and fuel. Offer customer-preferred delivery time windows to meet customer expectations. Add service time to have happy drivers on your team. Get on the road faster as we’ll optimize your route in minutes. Reverse the entire route with just one click. Add service time to have happy drivers on your team. Simply drag and drop to manually change the order of any stop. ...
  • 18
    DigitAll

    DigitAll

    BizGaze Limited

    ...Take actions based on Ground-level Information. 8. Integrated service network. 9. Businesses that aim to bring every stakeholder into part of the network, track every process, and stay connected to their customers, prospects, partners, and even their extended stakeholders on a single platform should use DigitAll.
    Starting Price: ₹5,00,000 per month
  • 19
    TMSfirst

    TMSfirst

    TMSfirst

    Drive revenue and exceptional customer experiences. Dynamic prediction of risk to shipments, lanes, suppliers & networks enhances tactical planning. Process 25% more shipments up 50% faster. Create dashboards to help future performance analysis and modeling. Deliveries tracked on their way to the customer – from collection to end-point delivery. Rules drive automatic alerts to transform unrelated, detailed information from multiple disparate sources into unparalleled real-time business-focused intelligence. ...
    Starting Price: $36,000 per month
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    Integrated Logistic Solutions

    Integrated Logistic Solutions

    Integrated Logistic Solutions

    ILS is a Service-Disabled Veteran-Owned Small Business (SDVOSB) provider of Integrated Logistics Services, and our mission is to serve our customers in the DoD and global logistics markets by providing creative and cost-effective logistics chain solutions. ILS focuses on a sustainable long-term growth program, with the intent of providing our customers with smart, creative, cost-effective solutions in support of their short- and long-term logistics requirements.
  • 21
    Quickbase

    Quickbase

    Quickbase

    ...Create new workflows to respond to emerging challenges and support new ways of working in days, not weeks. Create, connect, govern  and continually improve  an ecosystem of  custom digital solutions on a secure platform for your most critical data and processes. Transform the way your data is used and safely empower your people to deliver real-time insights from one unified platform. Unlock your team's potential. Get started with Quickbase today.
    Starting Price: $600 per month
  • 22
    HCSS

    HCSS

    HCSS

    HCSS provides easy-to-use software built for construction companies that want to win more work, work smarter, and boost profits. For nearly 40 years, we've helped heavy civil contractors, infrastructure builders, and utility companies improve operations, from estimating and project management to field tracking, equipment maintenance, and safety. Tools like HeavyBid, HeavyJob, and HCSS Safety are built for the field and designed to work together, giving your team real-time visibility, tighter...
    Starting Price: $60 - $4,000+/user/year
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  • 23
    Appath

    Appath

    Appath

    Appath is cloud solution for multichannel eCommerce retailers to centrally manage their inventory, orders, shipping, and customer service. The robust features in an easy-to-use application enable our users to efficiently operate their daily processes and increase sales. Appath is seamlessly integrated with major sales channels such as Amazon, eBay, Shopify, and Magento, as well as major shipping carriers UPS, FedEx, and USPS. Appath is a complete web-based software, allows full control of your multichannel eCommerce business from anywhere. ...
    Starting Price: $15 per month
  • 24
    Tall Emu CRM
    ...Managing your sales pipeline is critical if you want to stay on top of leads and actively nurture them into customers. Easy to use, and powerful. Create professional quotes with our simple online quote builder. Add groups, images, links, videos and subtotals – send to customers by SMS or email so they can view online. View customers, leads opportunities and projects on a map. Visualize your sales territory to find your best opportunities instantly.
    Starting Price: $65 AUD per user per month
  • 25
    Texada Software

    Texada Software

    Texada Software

    ...Equip your team for success with Texada Software, the comprehensive heavy equipment business management solution that seamlessly bridges your sales, service, and rental divisions. Gain a 360-degree view of your operations and achieve clear insights into your customer journey for optimized business performance. Connect your teams and operations with integrated solutions designed by industry veterans who understand the independent and holistic needs of heavy equipment sales, service, and rental organizations. Grow sales productivity, acquire new customers, and guide the full customer relationship with smart solutions for equipment dealers.
  • 26
    GSMtasks

    GSMtasks

    GSMtasks

    ...Know where your drivers are and how every task is progressing in real-time. An easy-to-read map gives an overview of your drivers’ locations & route plans together with in-progress and scheduled tasks. Keep customers up to date through automated or manual SMS and e-mail notifications.
    Starting Price: $17 per user per month
  • 27
    Bringg

    Bringg

    Bringg

    ...Companies from the retail, grocery, restaurant, consumer goods, logistics and services industries trust Bringg to streamline their logistical operations for peak efficiency and create perfect delivery experiences for their customers. By using our platform, they can establish successful cost-effective operations that balance the needs of all the participants in their delivery ecosystem - from management at headquarters, through the teams in the field, and all the way to the end-customers who are at the heart of the entire process.
  • 28
    FleetMaster

    FleetMaster

    FleetMaster

    ...We help you offer better and faster services to your clients and allow you to manage multiple business units and partners in different locations. FleetMaster lets you answer requests, calculate your clients’ custom quotes, and do follow-up in no time. We help you serve your customers seamlessly to improve your sales and customer satisfaction. Optimizing your planning should be easy. Increase your fleet’s efficiency with our user-friendly software and use our planning tools for optimal teamwork.
  • 29
    timr

    timr

    troii Software GmbH

    ...Data from all projects are put together into a dashboard that helps you take the right decisions. We help companies making time tracking easier by digitalizing workflows for more than 10 years. Accurate and fast time tracking helps you invoice your customers faster for the work you have already done. Our customers love our customer support. In case you have a problem, we are happy to help. The Employee Time clock tool helps you manage all working hours, absences and vacations of your employees. Use it on any device, we will synchronize all data automatically. Keep track of the projects & tasks your team is working on. ...
    Starting Price: $9 per month
  • 30
    Ramco Logistics Software
    Operate, Optimize and Automate end to end operations of Third-Party Logistics to reduce operational costs, improve visibility, elevate customer experience, and achieve on-time delivery of goods. Complete eCommerce readiness with capabilities spanning Rider Management, Cash on Delivery, Liability Management, Returns Management, Franchise Management, and Document Tracker. Deliver immense cost advantage to your customers and improve user experience with a Digital platform that encompasses CRM, Billing, Customer Portals, and real-time integration with Shipping lines.