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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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553 Products for "custom" with 2 filters applied:

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  • 1
    Olo

    Olo

    Olo

    ...The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships. Acquired Wisely in October 2021, a leading customer intelligence and engagement platform for restaurants.
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  • 2
    Global Visibility Platform (GVP)
    Visibility - You have millions of dollars in equipment and freight constantly on the move. When they stop moving, you and your customers need to know about it. The IntelliTrans Global Visibility Platform℠ includes multi-modal command and control features that give unprecedented visibility into your fleet and non-fleet equipment to proactively manage your shipments from origin to destination, with a focus on exceptions and enhancing your customer experience. IntelliTrans' Global Visibility Platform (GVP) provides visibility and real-time analytics for rail, truck, ocean, and barge in a single platform. ...
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  • 3
    Descartes MacroPoint

    Descartes MacroPoint

    Descartes Systems Group

    We want to help you meet your customers’ visibility demands and simplify your workflow. By eliminating check calls through real-time tracking and automated alerts, MacroPoint enables you to make the best use of your time while maintaining top-quality service for your customers. What if it were possible to automatically match your customers’ loads to open capacity from your trusted carrier network?
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  • 4
    TaxiCaller

    TaxiCaller

    TaxiCaller

    TaxiCaller is the most cost-effective taxi dispatch system on the market, with all the tools you need for your taxi, limo or private hire company to thrive. Stay competitive, attract new customers and automate bookings with your very own passenger apps. Offer your drivers more ways to accept jobs, with all the tools needed to keep them happy and productive. Attract corporate customers, acquire new contracts and increase your online presence with new booking platforms. Track drivers in real time, fairly distribute jobs and use your own VoIP service for Caller ID recognition right from your PC. ...
    Starting Price: $20 per vehicle per month
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  • 5
    Curri

    Curri

    Curri

    Grow sales, reduce risk, and provide superior customer experiences with Curri's software and services. Transform your middle and final-mile construction and industrial supplies deliveries. Grow revenue by enabling the opportunities right in front of you. Gone are the days of losing business to competition. Our technology platform will improve your on-time stats, reduce costs, and make you look like a genius.
    Starting Price: Free
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  • 6
    Axelor

    Axelor

    Axelor

    ...Unlike traditional management solutions, Axelor combines ease of use, simplicity and efficiency. Discover a new approach for an unequalled flexibility. Thanks to the integrated BPM, you can adapt in real time, with simple configurations and very few custom developments your application to business changes.
    Starting Price: 35€ per month per user
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  • 7
    Masterworks ERP

    Masterworks ERP

    Beckard Associates

    ...A platform-agnostic system, Masterworks works with leading operating systems such as Unix, Linux, and Windows. It is suitable for larger enterprises managing more than 5,000 warehouses who are looking to improve their warehouse operations, accounting, customer relationships, and communications with vendors and customers.
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  • 8
    SimpliRoute

    SimpliRoute

    SimpliRoute

    Increase efficiency in your delivery routes, reduce logistics costs and increase customer satisfaction with the best last mile software. Generate the most efficient routes to assign to your drivers. Incorporate load limits, available schedules and territorial restrictions. Track in real time the location of your vehicles and drivers: their route, stops and whether they are on time with their deliveries. Communicate effectively with your customer to keep them informed and happy throughout the delivery process. ...
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  • 9
    Wooberly

    Wooberly

    RentALL Script

    ...Wooberly is the kind of pre-developed product, It is 100% supportive for the process of customization, so it's your time to buy this product and tweak it as per your business plan. It’s readily available for the launch.
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  • 10
    SmartRoutes

    SmartRoutes

    SmartRoutes

    SmartRoutes is an end-to-end logistics planning and management platform. With SmartRoutes, logistics teams can plan routes, capture PODs, automate notifications and track fleets all from one platform. We keep our clients’ customers in the loop as they can track their delivery in realtime using our live tracking portal. Give your customer service team complete oversight to better handle incoming queries. Implementing a smart solution for logistics planning saves teams time and money.
    Starting Price: $29
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  • 11
    Mobility Infotech

    Mobility Infotech

    Mobility Infotech

    Mobility Infotech provides flexible, white-label ride-hailing software solutions designed for startups, taxi operators, and transport entrepreneurs around the world. Our platform includes everything you need to launch and manage a successful ride-sharing, delivery, or fleet management business—without building from scratch.
    1 Rating
    Starting Price: $3000
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  • 12
    FuelCloud

    FuelCloud

    FuelCloud

    FuelCloud's comprehensive Fuel Management System delivers real-time monitoring and control for your bulk fuel assets. Our cloud-based platform prevents theft, ensures secure access control, and provides detailed fuel consumption tracking—all accessible from anywhere. Unlike traditional fuel control systems, FuelCloud uses modern technology to combine easy-to-install hardware with intelligent software designed for today's data-driven operations. Our web portal makes it easy to integrate...
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    28 Ratings
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  • 13
    RouteManager by WorkWave
    RouteManager by WorkWave route planning and route optimization software improves logistical and delivery operations by automating the entire route planning and scheduling process. Manager customer orders, automatically plan routes, dispatch to mobile devices, send and receive updates from drivers, track via GPS, keep your customers informed and much more. The RouteManager algorithm generates the most effective and efficient routes. Easily plan, schedule, optimize and track up to thousands of routes for multiple drivers and multiple orders. ...
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  • 14
    GT TMS

    GT TMS

    GlobalTech

    Our TMS allows your transportation and distribution operation to be permanently integrated with your administrative and operational systems. It provides absolute and real-time visibility to the customer, reporting on the status of their merchandise distribution requests. Each client has particular processes at the time of management. GT TMS™ provides the ability to create events and statuses to reflect these particularities. In this way, it allows meticulous monitoring of the delivery process, from the preparation of the load to its delivery to the final consumer. ...
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  • 15
    WHIZeCargo

    WHIZeCargo

    WHIZTEC

    ...It covers all aspects of operations management for the industry from inquiry, rate file, quotation, job booking, job, cost sheet, invoicing, cost and claim, inland transportation, air shipments, sea shipments (FCL/LCL), international, multi-modal, cross-border shipments, warehousing, and distribution to integrated financial accounting and customer relationship management. WHIZeCargo is an advanced supply chain execution solution using market-leading technology with tightly integrated solutions that enable users to lower costs and enhance profitability by collaborating with their customers and vendors across the supply chain.
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  • 16
    MultiFreight

    MultiFreight

    Multifreight

    MultiFreight – freight management software – is our core product, which acts as an all in one solution for your freight and logistics requirements. We also provide MultiShed – customs declaration software – which can be installed as a standalone product or integrated with your MultiFreight package. Our industry focus, expertise, and friendly professional approach has enabled us to supply hundreds of companies across the world. The demand on the freight industry today is constantly increasing, meaning our customers have to be sure they have the right technology partner, who can provide them with the best services and solutions. ...
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  • 17
    Fleet

    Fleet

    Fleet

    ...Fleet powers millions of deliveries every week for thousands of businesses ranging from grocery, restaurant, and flower delivery to pharmacy and e-commerce companies. Whether you are a businessperson visiting customers, or a trucking company with a large fleet that needs optimized routing in a new city, you should use a route planning system that lets you optimize your activities to save time and money.
    Starting Price: $15/user
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  • 18
    Velostics

    Velostics

    Velostics

    Velostics is a pioneer of unified scheduling of truck shipments between shipper, broker and end customer. Bid farewell to managing multiple tools and scattered communication. Enhance existing technology strategy with a unified scheduling platform to deliver on customer expectations quickly. Carriers make money when they drive, shippers when they ship, not when they wait. Increase throughput. Automate inbound/outbound shipments with precision, freeing resources for higher-value tasks. ...
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  • 19
    Dispatch Science

    Dispatch Science

    Dispatch Science

    Optimize and automate all your deliveries with Dispatch Science. Dispatch Science manages, optimizes and automates all the steps a delivery business needs to get the job done. It supports order-booking, CRM via a self-serve customer web portal, pricing, route optimization, manual and automated dispatching, real-time tracking with predictive ETA notifications, returns management, proof of deliveries, barcode scanning, billing, and driver management with a complete iOS/Android mobile driver app. Our API extends automations to 3rd party applications like accounting, eCommerce, other 3rd party logistics platforms, and more. ...
    22 Ratings
    Starting Price: $675/month
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  • 20
    ServiceWorks

    ServiceWorks

    Service Works

    ...1. Ease of Use: Designed for novice users in mind. Speed of completing transaction is key consideration. 2. Customizable: Every industry has different nuances. We customize to fit your business needs. 3. Low Subscription Fees: We offer lowest subscription for unlimited users without any contract. 4. Excellent Customer Service: ServiceWorks provide 5 star support from onboarding to integration 5. Offline Mobile App: Field jobs can't be dependent on network. The work is synced when network is available. 6. ...
    2 Ratings
    Starting Price: $49/mo for unlimited users
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  • 21
    FuelForce

    FuelForce

    Multiforce Systems

    FuelForce® is a hardware manufacturer, software developer, and system integrator with over 40 years of serving the fuel management industry by pioneering the automation of fueling systems. Procurement Options include Sourcewell cooperative purchasing contract, GSA Federal Government contract, local distributors or through the corporate office.
    Starting Price: $6000.00/one-time
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  • 22
    LiveryDesk

    LiveryDesk

    LiveryDesk

    ...Level the playing field by leveraging technology to gain a competitive advantage in the ever evolving transportation industry. Upgrade you Taxi, Delivery or Service business to experience smoother operations and elevated customer experience. Readily available reporting on jobs, drivers, and accounts to empower your decision making. Set your own dispatching methods, pricing and filters to run your business the way that works best for you.
    Starting Price: $20 per user per month
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  • 23
    Raptool WMS
    ...Key features include barcode scanning, RFID integration, voice picking, and mobile stocktaking, which all work seamlessly to reduce errors and increase efficiency. Raptool WMS also offers a no-code customization platform, Raptool Designer, enabling businesses to quickly adapt the system to meet specific operational needs. The system supports both cloud and local server setups and integrates easily with existing ERP systems.
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  • 24
    FleetZoo

    FleetZoo

    FleetZoo

    ...Managers and dispatchers in multiple offices have the power to plan detailed and efficient routes in a fraction of the time while keeping them connected to drivers and customers throughout the whole process. Critical business systems are in place to run key business processes. Adding powerful route optimization has clear benefits, but only if it fits into your existing systems environment.
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  • 25
    vWork

    vWork

    vWork

    vWork is job scheduling and dispatch software for field workers, that makes your dispatch and field teams more effective. Jobs are managed more efficiently, your field workers know where and when each job is scheduled in an easy- to-use app and your customers are kept informed every step of the way.
    Starting Price: $49.00/month/user
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  • 26
    CourierMate

    CourierMate

    CourierMate

    ...Json api integration for custom sites. Clients can track their shipments directly from your website and view pods. Use our mapping facility to view locations of addresses, mobiles devices and routing. Calculate distance between collection and delivery points. Clients can log into your portal to view their pods, capture deliveries, collections, quotes and view invoices.
    Starting Price: $33.19 per month
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  • 27
    Grab for Business
    ...With our express delivery service solution for companies, you can easily manage, control, report, set policies and payments for all your corporate on-demand delivery needs. All managed via the Grab for Business portal. Give your employees and customers a seamless meal experience. Choose from a wide range of local heroes or bulk order meal providers. Set policies and payments, manage employees by groups or departments, and gain reporting insights on your company's business ground transport usage. Enhance the guest experience by booking rides on behalf of your guests, customers and visitors, especially for those who might not have the Grab app.
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  • 28
    VivoCabs

    VivoCabs

    FATbit Technologies

    ...The software equips all essential features, functionalities, and business APIs to build a fully functional ride-hailing app. With a focus on scalability, user experience, and customization, VivoCabs enables businesses to launch their apps quickly and cost-efficiently, focusing strongly on rapid market entry. The solution includes feature-rich rider and driver apps for both Android and iOS platforms, a robust web admin panel for efficient management, and a professional landing page to attract and engage customers.
    3 Ratings
    Starting Price: $1499
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  • 29
    Palms Smart WMS

    Palms Smart WMS

    Technoforte Software

    Palms Smart WMS (Warehouse Management System) is a cutting-edge software solution designed to streamline and optimize warehouse operations for businesses of all sizes. Palms WMS helps companies effectively manage inventory, track shipments, reduce operational costs and improve customer satisfaction. and improve overall supply chain efficiency. Palms WMS offers robust functionality to enhance your warehouse management processes and maximize productivity. Key features include: 1) Higher Space Utilization 2) 20% Higher Customer Retentions 3) 30% Better Order Fulfillment 4) 20% Improve Resource Utilization 5) Future Ready 6) Informed Decision Making
    Starting Price: $10,000
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  • 30
    Asset Infinity

    Asset Infinity

    PcsInfinity Pvt. Ltd.

    ...Asset Infinity facilitates you with Asset Tracking, Inventory Management, Preventive Maintenance, Complaints/Ticketing/Breakdown Maintenance or Incident Management, Depreciation Management, Resource Allocation Management, and User Management to replace old spreadsheets with a new experience of customized software. The tracking of assets with Asset Infinity has become easier than before with barcodes, RFID, NFC, and geographic location to leave an asset trail behind and streamline the auditing processes.
    Starting Price: $110/month
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