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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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553 Products for "custom" with 2 filters applied:

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  • 1
    Perenso Field Sales
    ...The platform offers an unmatched array of features to help reach the most people with the correct information to make the best deals, increase efficiency, and maximize sales. Perenso Field Sales provides a customizable and intuitive order screen to improve customer conversations and allow up-selling and quick order entry enabling your reps to sell better in the field. Other features include store checks, content management & sharing, customer targeting, route planning, objectives, ranking & ranging, integrations, and reporting & analytics.
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  • 2
    Logbook Pro

    Logbook Pro

    NC Software

    ...Reporting is solid and professional with over 60 predefined reports including a custom report builder.
    2 Ratings
    Starting Price: $79.95 one-time payment
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  • 3
    Routeware

    Routeware

    Routeware

    Routeware has been digitally transforming the waste and recycling industry for over 20 years. Our mission is to help waste and recycling leaders use technology to delight customers, improve operations, and protect our planet. We work with smart cities and high-performance haulers to power their digital transformation strategies, enabling them to boost productivity, increase safety, enhance customer service, and improve environmental outcomes. Routeware’s vision is about more than providing technology; it’s about empowering waste collection teams to navigate complexity and evolve with ease. ...
    Starting Price: $29/month/user
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  • 4
    Routeique

    Routeique

    Routeique

    ...Instead of relying on small clusters of visibility, we focus on synchronized planning and execution across the extended supply network, allowing for flexible manufacturing and intelligent fulfillment. When your whole team has access to necessary information, anyone can provide excellent customer service. Routeique™ allows you to instantly edit customer profiles and preferences, manage payment terms, update addresses and GPS information, schedules and more, and ensures that this up-to-date information is accessible across your platform.
    Starting Price: $100.00/month/user
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  • 5
    Docketbook

    Docketbook

    Docketbook

    ...Once sent, dockets are tamper-proof, creating a reliable record for all parties. More work, fewer disputes. Sign & send dockets in the field and have instant visibility of the data. Your customers can receive dockets directly into their Docketbook and electronically approve them = job done.
    Starting Price: $50 per month
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  • 6
    ClearDestination

    ClearDestination

    ClearDestination

    ...Whether you’re a manufacturer, retailer or carrier, ClearDestination is your go-to delivery management solution to gain total visibility and control over your interconnected supply chain, streamline operations and delight customers over and over again.
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  • 7
    Traxet

    Traxet

    Tracking Solutions

    ...The user-friendly interface is easy to use for workers at any level in the company. Our highly-skilled team of developers is constantly updating the platform with new features for our customers all over the world. By learning the needs of our growing customer base, we continuously develop our platform to offer the most innovative technology.
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  • 8
    Chenzon GPS Fleet Management

    Chenzon GPS Fleet Management

    CHENZON GPS Tracker

    Uber like Delivery Tracking and Alerts for Customers and Managers. Increase Your Delivery Efficiency and Improve Your Customer Service with Optimised & Track Back Routes, Real-Time Tracking & Notifications but also, with Proofs of Deliveries. Start today - your first 14 tasks are FREE!
    Starting Price: $0.00/month
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  • 9
    Antsroute

    Antsroute

    Antsway

    AntsRoute is the innovative software that smartly plan deliveries, operations and appointments, optimizes routes and improves customer relations. The needed solutions to boost your performance and improve your team productivity. Increase your turnover by reducing operational costs and optimizing the use of your resources. Drivers and field workers spend less time on the road and carry out more stops per route. Digitize your business using dematerialized route plans and service or delivery reports. ...
    Starting Price: €34 per month
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  • 10
    Satrack

    Satrack

    Satrack

    ...Access vehicle and driver location, identify who is driving, see how the vehicle is being driven, and receive vehicle diagnostic data in real time. Develop day-to-day reporting structures and customized features tailored to your operations. Advance reporting capabilities with over 50 report templates or customize reports to your unique needs. Track driving habits to improve safety, reduce fuel use, and boost fleet performance. Get a handle on vehicle health to proactively schedule service. Satrack has supported client growth for over 27 years! ...
    Starting Price: $11 per month
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  • 11
    POMeSYS Host

    POMeSYS Host

    TwinPeaks Software

    ...The groupings include customers, routes, production departments, product categories, miscellaneous codes, and production shifts.
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  • 12
    MotionTools

    MotionTools

    MotionTools

    ...Best-in-class companies like Flink, Wisag, RioTino, Nagel-Group, Fastdrop or Zufall logistics group rely on us for their daily operations. We have all the tools you need to operate efficiently and excite your users: - Customer Portal: A self-service portal for streamlined customer communication. - Booking Manager: A web app for agents and dispatchers to manage all incoming bookings. - Dispatch Tools: Bundle bookings into tours, assign them to drivers, and manage ongoing operations. - Route Planner: Plan complex routes for a large workforce at a tap of a button...
    Starting Price: $99/month
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  • 13
    Optimal Transportation Spend Software (OTS)
    Sleek Technologies has optimized the critical freight procurement process for manufacturers, retailers, and distributors resulting in reduced cost, stronger performance, and more data. With Sleek Technologies, machine learning dynamically sources compliant, asset-based capacity to improve key customer metrics such as tender acceptance, OTD, and OTIF to lower cost of goods sold. Configuration tools adjust pricing and automate the bidding process. And the real-time dashboard provides 100% data transparency so customers can make stronger, informed freight procurement decisions. Our FreightTech solution, OTS, has eliminated fuel consumption by dynamically sourcing the right carriers for loads. ...
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  • 14
    GoBOLT

    GoBOLT

    GoBOLT

    ...The fleet is powered with state-of-art technology harnessing full potential of IoT and cutting edge algorithms playing on data; ensuring optimized route planning, scheduling in line with order mapping, real time tracking, ETA along with delay estimates and end to end movement visibility through efficient use of IoT. Covering almost all major centers in India, we have an extensive delivery network outreach which helps us provide customized supply chain solutions tailored to the customers' needs. Our fully integrated logistics solution ensures that we are here to support your growing complex business needs today and tomorrow.
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  • 15
    CereRides

    CereRides

    Cerebrum Infotech

    ...CereRides role-based apps ensure that all stakeholders get the best experience. It is a highly flexible, scalable, and robust app that’s perfect to take your ride and rental business towards success. CereRides can be customized as per unique needs of business. Equipped with the latest features and functionalities, CereRides is your go-to solution for bringing your ride and rental business online. Ours is the best and budget-friendly solution that is not only robust but scalable as well. CereRides is an easy way to provide convenience to your customers and earn their loyalty.
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  • 16
    EasyParcel

    EasyParcel

    EasyParcel

    ...No matter where you’re shipping to, just book online and get it delivered worldwide from renowned domestic and international couriers. Take your brand to the next level by customizing your own promotional message to your receivers! With marketing tools, you can now bring your brand to light and make your promotional message pop in front of your customers. You may get it done automatically with every order in EasyParcel.
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  • 17
    Encore

    Encore

    Actsoft

    ...Send incomplete forms from one device to another to complete them in a command chain. Process payments via credit or debit cards, directly from customer locations. Encore serves organizations in multiple different verticals, including these. Encore keeps change management to a minimum by integrating with many familiar third-party applications and being easy to implement into your existing processes.
    Starting Price: Free
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  • 18
    Knockio

    Knockio

    Knockio

    ...Route Optimization: Plan efficient routes for field representatives, reducing travel time and increasing the number of leads visited per day. Real-Time Data Tracking: Monitor sales performance and track customer interactions in real-time, allowing for quick adjustments and data-driven decision-making. Automated Follow-ups: Simplify the follow-up process with automated reminders and notifications, ensuring timely communication with potential clients. Performance Analytics: Access insightful analytics to evaluate sales team performance, identify trends, and refine strategies for better.
    Starting Price: $20/user/month
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  • 19
    Cartwheel

    Cartwheel

    Cartwheel

    ...Increase delivery coverage by 3x by adding third-party drivers to your fleet and unlock a multitude of delivery opportunities in challenging markets. Tackle driver shortages and ensure you never have to turn off online ordering again. Embrace growth and efficiency in your delivery operations. Maximize customer retention, increase order frequency, and grow acquisition. Enhance customer loyalty and engagement by utilizing branded real-time order tracking, promo banners, and Google Reviews integration for both in-house and third-party deliveries. Streamline incoming orders, assign drivers effortlessly, track orders in real time, and gain valuable insights with comprehensive analytics.
    Starting Price: Free
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  • 20
    Roboost

    Roboost

    Roboost

    Making delivery operations the easiest part of your business. Automate every stage of your last-mile delivery cycle without pressing a button. Gain back control of your fleet, enhance courier productivity, and boost customer satisfaction. Roboost is an AI-powered last-mile delivery automation platform designed to optimize fleet operations and enhance courier productivity. The software automates every stage of the delivery cycle, from dispatching orders to real-time fleet tracking, helping businesses save time and improve delivery speeds. With features like automated route optimization and rider management, Roboost boosts efficiency and ensures that deliveries are completed twice as fast, while improving customer satisfaction through real-time order tracking.
    Starting Price: 300 USD/Month
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  • 21
    ShipEak

    ShipEak

    ShipEak

    ...Our user-friendly dashboard and advanced APIs help automate end-to-end logistics processes- from order fulfillment to returns. ShipEak empowers sellers with actionable insights, improving operational efficiency and customer satisfaction.
    Starting Price: $30
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  • 22
    Field Force Tracker

    Field Force Tracker

    Rapidsoft Systems

    ...On top of it all, despite having enterprise grade features to support even the largest deployments, it is highly affordable even for the smallest businesses. It is a Web-based, Cloud hosted Field Service Management Software that will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets
    Leader badge">
    15 Ratings
    Starting Price: $19.99/month/user
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  • 23
    Route4Me

    Route4Me

    Route4Me

    ...Perfect for field service, field sales, field marketing, territory management, and every business requiring last-mile optimization. Route4Me provides the world's most used route sequencing and optimization software for small businesses and enterprises to over 35,000 customers. Type, copy-and-paste, or upload your customer list. Then, pick the number of drivers and hit optimize route. That's it! Within about 10 seconds you will have an optimized route for yourself - or for every driver on your team. Routes are optimized and planned just as quickly when doing large fleet route optimizations.
    Starting Price: $9.99 per month
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  • 24
    Senegal Software

    Senegal Software

    Senegal Software

    CRM, finance, workforce management software, and more. Manage every aspect of your business. Pick the modules you need and begin saving time and money. Staffing Simplified Our founders have more than 20 years of experience in the staffing industry. During that time, they built, and rebuilt an internal platform that helped their team work smarter, not harder. One day a competitor saw what our founders built. She said that every other company in the industry was struggling to solve the...
    Starting Price: $25-$55 month
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  • 25
    DeliveryMark

    DeliveryMark

    DeliveryMark

    The easiest to use, powerful, and inexpensive Delivery App on the market. Used by couriers, delivery people, truckers, messengers, brokers, and anyone making deliveries.
    1 Rating
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  • 26
    OnnaWay

    OnnaWay

    OnnaWay.com

    ...With our new state-of-the-art technology, you can track your drivers in real time on a map. No GPS devices are needed! Dispatch new orders straight to your driver's phone in a matter of seconds. Simply choose the nearest driver and send the order. Your customers can track their orders in real-time on a map every step of the way. They're going to love you for it. Do you have more than 25 drivers? Contact us for a custom plan.
    Starting Price: $97.00/month
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  • 27
    HorizonGo

    HorizonGo

    Melton Technologies

    ...Digital reporting eliminates the need for time-consuming excel data entry and retrieval. HorizonGo is on the cutting edge of cloud-based trucking software. HorizonGo is on the cutting edge of cloud based trucking software, giving you access to your customers, drivers, and equipment any time, anywhere. Real-time, user-friendly technology removes issues related to cash flow, billing, and compliance.
    1 Rating
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  • 28
    Cetaris

    Cetaris

    Cetaris

    ...Capture the data you need the most with repair, parts, and task tracking. Automate work order creation and PM scheduling. Then, gain the right business insights to optimize performance with 1,000+ report customizations.
    1 Rating
    Starting Price: $1000
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  • 29
    PC*MILER

    PC*MILER

    ALK Technologies

    ...Unique capability to send planned routes direct to the driver to follow, ensuring true route compliance. Provide superior customer service and control transportation spend with an end-to-end routing, dispatch, visibility and analytics solution.
    Starting Price: $995 one-time payment
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  • 30
    LaceUp

    LaceUp

    LaceUp Solutions

    ...LaceUp’s Route Management software was designed to minimize inefficiencies that can significantly affect delivery costs and decrease your profits. The LaceUp Sales Rep App makes it easy for a sales rep to go to a customer and generate a sales order with a future delivery date. With the sales rep app every distributor will see a sales boost by giving the sales rep an easy-to-use catalog, up to the minute pricing, and live inventory values. LaceUp DSD Software offers plug play order entry software that integrates with just about any ERP system.
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