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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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    Verizon Connect
    Verizon Connect helps small businesses, enterprise companies and government/non-profit organizations with their fleet, field service and asset management needs. Our range of platforms aid customers in all industries uncover hidden costs, while revealing the potential for greater productivity and efficiency. Going beyond seeing vehicles on a live map, our customers use our platform to encourage safer driving behaviors by tracking speeding and harsh braking, help reduce fuel expenses as they monitor idling, and improve efficiency with smarter routing. ...
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    ClearPathGPS

    ClearPathGPS

    ClearPathGPS

    ClearPathGPS fleet tracking solutions help businesses in the United States improve their operations and bottomline. Quick-to-deploy and easy-to-use, our customers get the real-time visibility and tools needed to achieve better results with their vehicles, people and assets they send into the field every day. Affordable pricing backed by top-rated customer support and 30-day risk-free guarantee. - Watch fleet moving automatically in real time with 30-second updates on vehicles/powered assets in the field - Real-time alerts based on key information - such as safety; unauthorized movement; maintenance, speeding and more - Over 60 automated reports including virtual timecards, proof of service, tracking and more - Industry-leading US-based support teams specialize in working with small to midsize local fleets - Flexible contracts including month-to-month options; starting @ $20/month.
    Starting Price: $20/mo
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    Chetu

    Chetu

    Chetu

    Chetu is a US-based software development company that provides startups, SMBs, and Fortune 5000 companies worldwide with custom technology solutions. With an unparalleled software delivery model suited to the needs of the client, Chetu's one-stop-shop model spans the entire software technology spectrum. Headquartered in Sunrise, Florida, Chetu has sixteen locations throughout the U.S., Europe, and Asia, with over 2,200 software experts worldwide. Chetu is a true and seamless backend technology partner, helping your business accelerate the development of desktop, mobile & web-based apps with on-demand developers that focus on moving your business forward. ...
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    Vibe Retail

    Vibe Retail

    Vibe Retail

    Vibe Retail is an all-in-one retail point-of-sale and operations platform built for single-store and multi-location retailers seeking to unify inventory, sales, staff and customer data from one mobile-friendly interface. The system lets you track inventory across locations and warehouses, handle item variations (size, color, material), manage purchase orders and supplier deliveries, print custom barcodes, and transfer stock between stores in real time. On the sales side, Vibe supports multiple payment types (cards, cash, checks, gift cards, EBT), layaway workflows, serial number tracking, delivery management, loyalty programs and branded receipts. ...
    Starting Price: $19.00/month
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    Rosmiman IWMS

    Rosmiman IWMS

    Rosmiman Software

    ROSMIMAN® IWMS & Services Global Site is a global, collaborative and integrating system for the management of real estate assets of multiple types, their infrastructures and services, where the different user roles can interact and interact from anywhere and at any time, thanks to the innovative technological architecture of the software system, its ease of use, the optimized methodology of its processes and the ability to provide business intelligence. ROSMIMAN® IWMS & Services Global Site...
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    Deskera ERP
    Automate and centralize business processes, gain real-time insights and increase business control, increase data accuracy, reduce costs, fulfill orders faster, and improve customer service with Deskera ERP. Manage all aspects of your business with Deskera ERP, from financial management to inventory control and manufacturing operations. Track transactions, create invoices, generate reports, monitor accounts receivable and payable, create custom financial year schedules, and manage multiple currencies. Manage financial processes like budgeting and forecasting, bank reconciliation and multi entity consolidation with ease. ...
    Starting Price: $1000 per month
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    Alpega TMS

    Alpega TMS

    Alpega TMS

    ...Alpega TMS solutions bring efficiency to logistics operations, and support supply chain sustainability. Proven global implementations serving over 200+ customers, deployed in 80+ countries across 5 continents & available in 15 languages.
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    Bringoz

    Bringoz

    Bringoz

    ...Technology >> Providing the technology to build a flexible delivery infrastructure, utilizing existing assets and connecting with 3rd party logistics providers to create an accessible network. Customer Centric >> Enable customer-centric, holistic services based on transparency and accessibility to increase engagement and loyalty. Seamless Integration >> Integrate our technology with your existing systems to build a comprehensive end-to-end process. Branding >> Build the Brand that makes you stand out from the rest
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    ManageTeamz

    ManageTeamz

    ManageTeamz

    ...A last-mile delivery management system for your business. It allows for managing Incoming Orders, View delivery agents' current location, assigning pickups, viewing incoming orders, optimizing routes, customer management and reviewing feedback.
    Starting Price: $50.00 per user per month
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    ZenduiT

    ZenduiT

    ZenduiT

    ...Our comprehensive technology platform is designed to help fleet and field service businesses run more efficiently. We offer affordable ADAS/Facial AI Cameras, Cold-chain Asset Tracking, Indoor Tracking, field service management solutions, and custom applications with ZenduOne Ecosystem. With access to real-time data from any connected device, businesses can make informed decisions quickly and easily. Our solutions enable optimized resource allocation, streamlined workflow management, and enhanced customer service. By leveraging our telematics and IoT capabilities, businesses can respond promptly to changing conditions, optimize routes, and improve overall operational performance. ...
    Starting Price: $10 USD/month
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    Azyra

    Azyra

    Azyra

    The Azyra cloud service offers a suite of integrated modules for freight, transport and logistics. It meets the needs of the largest multinationals while delivering the ease of use demanded by smaller businesses. Modules include Freight, Transport, Customs, WMS, CRM and Financials.
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    inSitu Sales

    inSitu Sales

    inSitu Sales

    ...inSitu Sales provides a comprehensive mobile sales application that features route management, order taking, inventory management, other tools to streamline the sales process. Equip your sales teams with mobile devices and access to real-time data, enabling them to efficiently manage customer interactions, track inventory, and process orders on the go. Providing an all-in-one cloud based mobile order management system with ERP integration (QuickBooks®, Xero, SAP and Excel). Insitu Sales offers B2B eCommerce solutions designed to facilitate online transactions between businesses. Our B2B eCommerce platform provides a user-friendly interface where businesses can create their online catalogs, showcase their products, and enable customers to place orders directly through the platform.
    Starting Price: $34.99/month/user
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    Chondrion

    Chondrion

    Chondrion

    ...Integrated label printing, smart rate-shopping, and optimized warehouse management streamlines shipping while replenishment suggestions and barcode receiving speed new arrivals to market. Implement different pricing strategies, document templates, rules, and product catalogs for each marketplace, brand, corporate identity, customer, or region. Creating unique identities helps to best align your goals with customer expectations and outside regulations. Whether you’re a small business or a large enterprise, our most powerful features are always unlocked and available.
    Starting Price: $100 per month
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    autoMinder

    autoMinder

    autoMinder

    Schedule and track vehicle maintenance schedules, inspections and metrological controls. Keep track of every repair you do on your vehicles. Data export to XML Spreadsheet (Office/Excel compatible), HTML and text format files. Custom date-based or odometer-based reminders. Vehicle insurance, traffic fines and accidents management. Keep records of various vehicle related expenditures. Support for metric (km's and litres) and imperial (miles and gallons) measurement system.
    Starting Price: $49 one-time payment
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    Trackobox

    Trackobox

    Magiva Technologies

    Our Enterprise Mobility solutions provide every second locate, track and Monitor your vehicle anywhere & anytime. Track your Vehicles is a state of the art GPS tracking and asset management system that helps customers by providing full access and control over the fleet from their fingertips.Empower your business by reducing costs , maximize efficiency and improving productivity.
    Starting Price: $70 per user per month
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    EcoTrack Fleet Management
    EcoTrack Fleet Management is the leading asset tracking supplier, specializing in real-time decision-making tools for businesses with any size fleet. We offer personalized local service, professional installations, unlimited on-site training and custom assistance with optimizing the tools to meet your company’s specific needs.
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    Trace & Track

    Trace & Track

    Trace & Track

    ...Embrace the future of logistics management and join the ranks of industry leaders who have embraced our software as a catalyst for growth, efficiency, and unmatched customer satisfaction.
    Starting Price: $50/month
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    AllRide

    AllRide

    AllRide Apps

    ...AllRide Logistics - for logistic businesses like truck booking solutions. 5. AllRide Delivery - for Food, Grocery, Courier, Retail/Ecommerce, Cannabis Delivery Pricing: 1. License-based customized solutions 2. Subscription-based
    Starting Price: $13/vehicle/month
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    MIE Trak Pro

    MIE Trak Pro

    MIE Solutions, Inc.

    ...We want your business to grow and improve because what you do and what you make is important to us! Manufacturing is an ever-developing industry and we understand this. Let us help you grow and continue supporting your customers with on-time delivery and competitive prices (while remaining profitable).
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    Starting Price: $125/user/month
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    FarEye

    FarEye

    FarEye

    ...FarEye’s intelligent logistics platform enables enterprises to orchestrate, track, and optimize their logistics operations. It empowers enterprises to gain real time visibility, excel in the last mile and deliver customer delight. With 17 Gartner mentions, DHL, Walmart, Amway, Dominos, Hilti and 150 plus customers have laid trust in FarEye as their partner of choice across 30 countries. FarEye is empowering global enterprises to shrink delivery time by up to 27%, increase courier productivity by up to 15%, eliminate risks by up to 57% and ensure operational excellence.
    Starting Price: $20.00/month/user
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    LOCATE Inventory

    LOCATE Inventory

    New Tack Inc.

    ...LOCATE is the ideal solution for inventory-based companies looking to grow. Designed with the end-user in mind, LOCATE offers powerful features within a flexible, intuitive software. Above all, our superior customer service is what sets LOCATE apart; our customers aren’t just purchasing software, they are partnering with a team who will help them succeed.
    Starting Price: $100/month/user
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    Softeon Warehouse Management System (WMS)
    Softeon WMS gives you real-time control over inbound, outbound and inventory management processes. Whether your goals are rapid onboarding, superior customer service or maximum profitability, Softeon WMS adapts to your unique requirements with optimal flexibility. A warehouse configuration wizard accelerates set-up while the rules-based solution enables dynamic adoption of process or requirement changes. As your business grows, Softeon WMS easily scales to support your needs.
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    EVOSYS TELEMATICS
    ...We continually improve our know-how and consistently project it into meaningfulness of our products. We respect highly individual attitude to our employees, who then pass the same in the same meaning to our customers.
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    Cardata

    Cardata

    Cardata

    ...We provide a suite of reimbursement software, compliance programs, and business intelligence tools for companies that enable employees to use their personal vehicles for work. Cardata's best-in-class customer service and software tools help companies save +30% by escaping outdated car programs and moving to optimized tax-free reimbursement alternatives. FAVR | CPM | Tax-Free Car Allowance
  • 25
    LimoExpress

    LimoExpress

    GoldBear Technologies

    LimoExpress is a SaaS solution for limousine agencies and other companies dealing with limo transfer services. The platform consists of a back office system for operators and a mobile application for drivers. Operators use the back office to manage and enter orders, while drivers receive push notifications about new orders and deadlines. It also integrates with Google Maps for route planning and offers reporting tools to gain insights.
    Starting Price: $500
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    SuiteMaster

    SuiteMaster

    Rithom Consulting LLC

    ...Choose from hundreds of integrated modules—CRM, Marketing Automation, HR, Accounting, E-Commerce, Inventory, Project Management, Manufacturing, and more—that “snap” into place. Avoid costly integrations, scale at your own pace, and customize workflows to match your business processes. SuiteMaster is also fully white-label ready, enabling partners and consultants to deliver a branded ERP solution with their own value-added services. Affordable, flexible, and built for growth, it serves industries from manufacturing and distribution to professional services, retail, non-profits, and more. ...
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    Rose Rocket

    Rose Rocket

    Rose Rocket

    ...Its flexible architecture allows it to work for the complex tech stacks of carriers of any size, with the goal of improving communications between a carrier’s systems, customers, and teams. Some key features of Rose Rocket include: industry-leading Shipper & Partner portals, same-time planning and dispatching modules, real-time shipment visibility, consolidated invoicing and billing capabilities, real-time reporting, and a driver mobile app.
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    Navistream

    Navistream

    Streamline Transportation Technologies

    Navistream was built with the user experience in mind. With quick and easy installation processes, drivers are up and running on Navistream in minutes. Whatever the needs of the user, Navistream is designed to be customized to their requirements and not the other way around. Every company has some uniqueness in running their business and Navistream is designed to mold to that uniqueness. Navistream’s intuitive reporting gives you the transparency needed to take your fleet to the next level. Advanced Reporting data provides detailed insights into cycle times, fuel consumption, equipment utilization, driver behavior, and much more!
    Starting Price: $35.50 per user per month
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    UnicoTaxi

    UnicoTaxi

    Ngfo Technologies

    UnicoTaxi provides you a Versatile and Cost-Effective Taxi Solution with Taxi Dispatch System, that bridges the Gap between Taxi Companies and their Discerning Customers. We extend an intelligent taxi management and dispatch software comprising of an effective mobile application for passengers to hire taxis, a dynamic driver application to execute passenger requests and a well-organized admin panel to monitor the entire process.
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    ShipOut WMS

    ShipOut WMS

    ShipOut Inc.

    ...ShipOut WMS works where warehouse management difficulties which providing integrated online marketplaces, smart billing automation, innovative shipping feature, and efficient scanning capabilities. ShipOut makes warehouse operations easier to align with your customers.
    Starting Price: $249.9/month