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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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553 Products for "custom" with 2 filters applied:

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  • 1
    Locate2u

    Locate2u

    Locate2u

    Locate2u allows you to track your workers, share your live location with your customers, and optimize your route. You need a system to organize your customer's bookings, throw away the spreadsheets, paper and whiteboards. Stop calling your team while on the road, asking them for their location and status updates. Use Locate2u to save time, money and grow your business. Use our range of GPS devices to track your vehicles, equipment and even your freight. We have a plug and play device, hardwired...
    Starting Price: $10 per month
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  • 2
    Keyura Cloud

    Keyura Cloud

    Keyura Cloud

    This is best suited for shipment or container transport companies who transport via land, sea, and air. You may want to provide a beautiful shipment tracking experience but are worried about the cost and time it normally would take to upgrade. We offer quick integration with most TMS. Create an easy way of allowing customers to track their shipments through your website, and app without any hassle at all. No external links are needed. No more complex hub of software logins or tracking URLs. All...
    Starting Price: $350 per month
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  • 3
    Shiprocket

    Shiprocket

    Big Foot Retail Solutions

    An eCommerce logistics and shipping software solution. India’s #1 eCommerce shipping solution, trusted by over 1 Lac brands and entrepreneurs for lowest shipping rates, widest reach and best customer service. Mobile app, no monthly fee, discounted shipping rates, COD facility, user-friendly platform, pickup from origin and tracking for customers. Integrations with multiple carts and marketplaces, notifications for buyers via SMS & Emails, CORE, multiple pickup locations and widest reach. NDR...
    Starting Price: $15.00/month
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  • 4
    Roadside

    Roadside

    JG Software

    Roadside is the No. 1 Case Management software in the world and the focus has always been to optimize your organization. Roadside is build by, and for mechanics. Our main priority is to always keep Roadside simple and easy to use. Our passion is to make Roadside to feel like your own software, therefore we let our customers customize Roadside with their colours and logotype. Our workflow helps the operators to get information they need in real time, with live updates we make sure...
    Starting Price: $99 per month
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  • 5
    sureDispatch

    sureDispatch

    Sure Ecosystem

    ... customer profiles and manage invoicing and payments. The free mobile application, available for Android and iOS, enables users to receive assignments, update statuses, take photos, call customers and much more. From vehicle and technician productivity to customer sales, the Dispatch system offers a wide variety of tools including options to include industry specific reports.
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  • 6
    Beetrack

    Beetrack

    Beetrack

    We help companies to give their customers the best delivery experience with our software for optimal route planning, traceability and real-time delivery control. Monitor your deliveries in real-time, make the logistics process transparent and reduce the uncertainty of your end customer about the status of their delivery. Plan, design and optimize your delivery routes more efficiently by assigning managers, schedules and quantities. A well-optimized route has positive externalities throughout...
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  • 7
    DelyvaX

    DelyvaX

    Delyva

    Scale up your delivery service business with DelyvaX DelyvaX is an end-to-end Cloud Delivery Management Software with your own driver and customer apps. The best delivery management system for eCommerce, delivery service, courier, logistics, taxi, manufacturing & on-demand companies; with service comparison and seamless order processing. Comprehensive and integrated delivery management system, from customer order to delivery - the best platform to deliver operational excellence...
    Starting Price: $25/month
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  • 8
    CereDeliver

    CereDeliver

    Cerebrum Infotech

    CereDeliver is a delivery app for all types of businesses- whether you are a small, medium, or enterprise, CereDeliver is the best app that helps in streamlining operations and automating many of the day-to-day tasks, thus saving time and increasing efficiency. CereDeliver can be used for Courier Delivery, Electronics Delivery, Mobile Phone Delivery, Book Delivery, Document Delivery, Wallet Delivery, Apparel Delivery, Machinery Delivery, etc. That’s not all! CereDeliver can be customized as per...
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  • 9
    Cogent Logistics Enterprise
    A customizable, extensive TMS, driver app, and customer portal for all types of transporters. Available features of Cogent Enterprise: Your Company’s Branding on TMS and Portals Driveaway and Trucking Order Management Inventory Management Dashboard for ‘At a Glance’ Information Dispatch Center with Trip Planner Rate Management Customer Management Driver Management Driver Settlements Document Management Radar Location User Management Load Board Management JustDrive Drivers App...
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  • 10
    CargoEZ

    CargoEZ

    Avow Solutions

    CargoEZ is a cloud-based freight management software designed to simplify logistics for businesses of all sizes. It offers real-time cargo tracking, multi-modal shipment management, and an integrated logistics CRM. With an intuitive interface, businesses can customize workflows, manage contacts, generate quotations, and maintain compliance effortlessly. CargoEZ also includes robust accounting tools like multi-currency invoicing and detailed financial reporting. Its user-friendly design...
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  • 11
    Integrated Logistic Solutions

    Integrated Logistic Solutions

    Integrated Logistic Solutions

    ILS is a Service-Disabled Veteran-Owned Small Business (SDVOSB) provider of Integrated Logistics Services, and our mission is to serve our customers in the DoD and global logistics markets by providing creative and cost-effective logistics chain solutions. ILS focuses on a sustainable long-term growth program, with the intent of providing our customers with smart, creative, cost-effective solutions in support of their short- and long-term logistics requirements.
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  • 12
    TransGenie

    TransGenie

    TransGenie

    Our delivery management software is the ultimate solution for businesses looking to optimize their delivery operations. Say goodbye to inefficiencies, delays, and customer complaints. With our software, you can effortlessly manage your entire delivery process from start to finish.
    Starting Price: $999/half-yearly
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  • 13
    LogiMove

    LogiMove

    LogiMove

    ... with KPIs and analyzing customer feedback. We enhance your existing ERP solution by integrating our powerful mobile platform and integrating telematics to gain actionable insights for all your field workers, external service partners, and customers. LogiMove provides you with an innovative, centrally operated web platform (portal) for mapping mobile processes. The results are a lean, cost-saving mobility solution that can be customized for your current business.
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  • 14
    VersaFleet

    VersaFleet

    VersaFleet

    Level up your last mile game with intuitive Transport Management Software (TMS). Optimize route-plans and satisfy your customers by fully digitalizing your supply chains, all the way to the last mile. Increase your last mile transporters’ routing efficiency with Artificial Intelligence. Maximize resources and save transport costs with AI-enabled optimization. Configure multiple constraints to best fit your business needs. Automatically allocate orders to your transporters and have full...
    Starting Price: $55.00/month/user
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  • 15
    Maxoptra

    Maxoptra

    MaxOptra

    Offering simplified route optimisation and a smarter customer experience, MaxOptra is essential to every fleet operator. Our innovative technology and industry experts will dramatically transform your business and deliver ROI, fast. MaxOptra removes the challenges and complexities of route optimisation. We streamline the delivery experience; enabling our users to offer exceptional customer service through improved visibility, better planning, and first-class route execution. While...
    Starting Price: £35 per month
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  • 16
    Spoonfed

    Spoonfed

    Spoonfed

    Spoonfed is an intuitive, cloud-based, food order management solution for meetings and conferences. A global system, highly configurable for simple and complex contracts, with a range of business use cases to drive revenue. Empower your customers through online, mobile responsive, ordering and order management; View/edit/repeat/cancel order functionality within customer’s profile – no need to call the catering team; Allergens/nutritional information viewable – with option to add notes. Group...
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  • 17
    Excalibur WMS

    Excalibur WMS

    Camelot 3PL Software

    Create the most value for your bottom line and for your customers today! Your customers’ critical data is accurate and secure, your organization is responsive, and you manage your business more efficiently because you have smart tools that help you make good decisions. Excalibur is an integral part of your technology solution that pays for itself quickly and continues to earn your customers’ confidence. Excalibur will help you manage your operations better and will make you a better strategic...
    Starting Price: $500/month
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  • 18
    GrayDrop

    GrayDrop

    Gray Routes

    GrayDrop maximises savings by solving painful delivery problems like stormy weather, traffic-prone hazardous roads, vehicle and asset safety. Use processes as a strategic tool. Automate last mile operations with image capture, customer tracking, automatic POD, signature capture, cash tips, mobile payments, refueling & automatic trip-expensing. GrayDrop real-time package & goods tracking and dynamic scheduling flexibility delight your customers, giving you an enviable boost over your competition...
    Starting Price: $5 per month
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  • 19
    Mongrov

    Mongrov

    Mongrov

    Build an app for all user's devices that runs natively with a single code base. Create rich customer experiences with Your brand & creativity using much familiar Javascript. We take care of building & publishing updates instantly. A complete package of services that makes the app development process simple & faster. With single tenancy, you own your independent database and instance of the software, and everything goes over secure channels. You can extend the backend service as well. You can...
    Starting Price: $3 per user per month
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  • 20
    All Trans Software

    All Trans Software

    All Trans Software

    All Trans Software is a family owned and operated Minnesota based company that has been offering Non-Emergency Medical Transportation software solutions to non-emergency medical transportation companies since 2009. All Trans Software is a customizable software product and solution for your company. We constantly update and improve our software based on customers’ requests. Our software was in part built from within the NEMT providers office with features and solutions built specifically...
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  • 21
    Magestore

    Magestore

    Magestore

    Magestore is a fast and customizable point of sale solution for Magento merchants, unifying online and offline sales with real-time synchronization of orders, inventory, and customer data. Magestore POS streamlines operations with features like real-time inventory tracking, flexible payment options, and offline mode. The system supports omnichannel workflows, enabling online order pickups and in-store returns while offering personalized customer experiences. Scalable and customizable...
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  • 22
    Titanwinds TMS

    Titanwinds TMS

    Titanwinds

    Whether you are a small or medium transportation company looking for a better way to make sure your customers stay happy or a large broker/carrier trying to maximize efficiency and stay on top of the competition, Titanwinds transportation management system is the tool you need to get the job done. At all levels, we provide an excellent TMS software solution which makes it easy to gather and analyze relevant data concerning your trucking operation. Our trucking software scales to meet...
    Starting Price: $135 per user per month
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  • 23
    TruckerZoom

    TruckerZoom

    TruckerZoom

    TruckerZoom is the first all-in-one business management tool created specifically for the drayage industry. Easily manage every aspect of your business: track drivers and loads, manage documents remotely, monitor financials, generate real-time quotes and more. Truckerzoom handles everything from billing and financials to driver scheduling to real-time quotes for your customers. No other FCL trucking software can offer this level of control. TruckerZoom allows you to dispatch your units...
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  • 24
    Cigo

    Cigo

    Cigo

    Cigo, The new standard in last-mile management. An innovative cloud solution to increase deliveries, service calls or pick-ups, scale efficiently and provide your customers with a perfect last-mile experience. Route Management at Your Fingertips. With our feature rich web platform you can dispatch, optimize, report and fully control your customer's last-mile experience. Enhance Customer Experience. Give your customers an amazing experience, keep them in the loop with real time SMS and Email...
    Starting Price: $99 per month
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  • 25
    One Step GPS

    One Step GPS

    One Step GPS

    Our high-quality GPS tracking with fantastic customer support is truly changing the industry. Most GPS and software companies view customer support as a waste of resources. They look for ways to automate it, outsource it, or charge extra for it. We think that’s very shortsighted. We see amazing customer support as an essential part of standing behind our product. When it comes to being responsive and proactive, we strive to leave every other GPS tracking company in the dust. We believe...
    Starting Price: $13.95 per month
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  • 26
    Service Hub CRM

    Service Hub CRM

    Service Technologies

    Service Hub CRM provides stellar service with ease. On average it can take more than 3 phone calls to reach a customer to schedule an appointment. Put the power to Provide Stellar Customer Service in your employees’ hands. Communication is the key to any relationship. We know that every little detail must be accounted for. We’re able to customize our software to specifically fit your business needs. Why use separate systems when you can consolidate. Our team will help you navigate our system...
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  • 27
    PortPro

    PortPro

    PortPro

    The most intuitive transportation management system for container drayage carriers & a customer support team that goes the extra mile. Our TMS implementation process is as painless as possible. We spend as much time as we need to properly train all employees and drivers on the system. Our easy-to-use TMS has proven to dramatically improve the operations of all container drayage carriers that use the system. We view ourselves as the “tech arm” to your team. After proper implementation...
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  • 28
    Veho

    Veho

    Veho

    Veho’s 99.9% on-time delivery rate and average customer satisfaction rating of 4.9/5 are both best-in-class. Veho meticulously tracks every package and notifies the customer every step of the way. Veho’s platform flexes with delivery capacity in real time to meet the demands of our clients. Veho’s robust API and in-house engineering team helps clients get started with Veho in days instead of weeks. Customers provide instructions, receive status updates, and get a photo when packages are dropped...
    1 Rating
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  • 29
    Pallet Connect

    Pallet Connect

    Pallet Connect

    The complete management solution for your pallet company. Bring together, under a single piece of software, customers, suppliers, drivers, warehouse, and finance. Help every pallet company to manage their business and serve their customers as efficiently as possible by offering technological tools. Offer an exceptional sales experience by simplifying and expediting processes by gathering all the relevant details about your customer needs under a single piece of software. Efficient your client...
    Starting Price: Free
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  • 30
    Hauler Hero

    Hauler Hero

    Hauler Hero

    Reduce wasted fuel and increase services per hour with drag-and-drop dispatching and an easy tablet app. Automate time-consuming office tasks, streamline office workflows, and finally get home at a reasonable hour. Blow past service expectations with a convenient, mobile-first experience your customers will appreciate. Stop hunting for buried critical customer info and start pricing and adding service easily and accurately while resolving issues in less time with fewer clicks...
    Starting Price: $375/active truck
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