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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Pepperi

    Pepperi

    Advantive

    The #1 B2B sales platform for medium, large and enterprise consumer goods manufacturers and distributors. Pepperi is a comprehensive, unified commerce platform to manage all aspects of your B2B sales. We combine a B2B eCommerce storefront, sales rep app for mobile order-taking (iOS/Android), Trade Promotions module, Retail Execution, Route Accounting / DSD & Inside Sales - in ONE UNIFIED cloud-based platform that runs online and offline to maximize in-person and online B2B...
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    141 Ratings
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  • 2
    Prism Visual Software

    Prism Visual Software

    Prism Visual Software

    ... that prevent the building up of bad debt. Prism's mobile solution for pre-order entry equips sales reps to visit customers and take orders on the go. Prism's call center solutions enable office sales reps to increase sales, create product awareness, and provide superior customer service.
    1 Rating
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  • 3
    Listaso

    Listaso

    Listaso

    ... the entire Sales & Inventory process, from arrival at a warehouse to delivery to the customer. Everything is synchronized and automated. Our sales module was built with DSD sales and Pre-Sales in mind. Listaso's Sales Module allows you to control and manage the activities of your sales reps such as orders, invoices, credits and customer visits.
    4 Ratings
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  • 4
    LaceUp

    LaceUp

    LaceUp Solutions

    ... that can significantly affect delivery costs and decrease your profits. The LaceUp Sales Rep App makes it easy for a sales rep to go to a customer and generate a sales order with a future delivery date. With the sales rep app every distributor will see a sales boost by giving the sales rep an easy-to-use catalog, up to the minute pricing, and live inventory values. LaceUp DSD Software offers plug play order entry software that integrates with just about any ERP system.
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  • 5
    POMeSYS Host

    POMeSYS Host

    TwinPeaks Software

    ... customer orders received by phone, fax, or email. Other orders may also be imported via EDI, POMeSYS-Remote, MyRouteManager.com (Online DSD), or POMeRoute (Java based DSD). Orders generated by shopping cart engines such as Shopify or WIX can also be imported.Once all orders are in, they are grouped and numerous production reports are printed. The groupings include customers, routes, production departments, product categories, miscellaneous codes, and production shifts.
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  • 6
    inSitu Sales

    inSitu Sales

    inSitu Sales

    Insitu Sales is a company that specializes in providing innovative sales solutions for businesses in the wholesale, distribution, and manufacturing industries. inSitu Sales provides a comprehensive mobile sales application that features route management, order taking, inventory management, other tools to streamline the sales process. Equip your sales teams with mobile devices and access to real-time data, enabling them to efficiently manage customer interactions, track inventory, and process...
    Starting Price: $34.99/month/user
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  • 7
    XSales

    XSales

    XSales Mobility

    ... integration for customers with SAP S/4Hana. Boost your sales and field force performance with top automation & management solutions. At Sales® we deliver innovative tools that radically improve the overall performance of your company. Our mission is to make sales simpler, smarter and more productive at all levels and under any market situation. Built with an intuitive mobile application and a robust server, this solution offers the most valuable information and powerful tools for your field reps.
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  • 8
    Valomnia

    Valomnia

    Valomnia

    Enhance your Sales Reps productivity on the field by offering them a mobile app to take orders, Manage Customers and Visits and report directly their sales activities. Optimize your entire Direct Store Delivery process by improving your sales and deliveries efficiency and controlling all distribution channels. Plan your next deliveries directly from related orders and offer delivery teams a mobile application to manage efficiently their daily delivery Operations. Enhance Collaboration...
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  • 9
    MobileFrame

    MobileFrame

    MobileFrame

    We offer 4 software suites with varying degrees of capability so businesses can select the most cost-effective solutions to implement their enterprise mobility strategy. Product suites include MobileFrame Standard Suite, Business Suite, Enterprise Suite, and Professional Series. The Standard Suite is an entry-level product that allows businesses to create sophisticated mobile apps right out of the box. Mobilize your enterprise immediately without requiring expensive or time consuming custom...
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  • 10
    Order Taker

    Order Taker

    OrderTaker

    Order Taker is the most user friendly and feature rich wholesale mobile ordering app and B2B eCommerce web store on the market today. We pride ourselves on how simple, intuitive and easy to use our user experience is for non-technical users. Access a fully customizable DSD mobile ordering and B2B eCommerce solution, integrate with any back-office accounting system and access some of the most advanced field sales mobile ordering and B2B eCommerce web store features for sales reps and buyers...
    Starting Price: $50 per user per month
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  • 11
    NCS xDSD

    NCS xDSD

    Numeric Computer Systems, Inc

    Numeric Computer Systems (NCS) provides the Direct Store Delivery (DSD) industry a complete cloud-based SaaS solution for the management, back office, and mobile workers. The solution includes a back-office Enterprise (ERP) system for your Order-to-Cash DSD specific requirements, manufacturing, inventory, warehousing, financials, and Customer Self Service eCommerce as well as integrated mobile solutions for your sales, delivery and merchandising needs. The xRMS ERP Solution may be run...
    Starting Price: $70/user
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