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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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553 Products for "custom" with 2 filters applied:

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  • 1
    LeadPlotter

    LeadPlotter

    Lead Plotter

    ...Keep reading to learn why it’s the better option for your organization. LeadPlotter is your Personal CRM and ABM that easily manages all your leads and clients, quickly plans and maps your day based on your destinations, improves customer satisfaction: all from any of your devices, anytime anywhere. Use LeadMapper to search, locate and uncover leads in your industry and turn them into clients: medical and dental offices, firms, organizations and more. Close more deals and minimize busy work throughout the sales process. LeadMapper helps sales reps and techs be more efficient and effective in the field by tracking your potential leads and paying customers on a visual map.
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  • 2
    TruckX

    TruckX

    TruckX

    TruckX is a leading All-In-One ELD and Fleet Management Platform for commercial fleets providing ELD Compliance, Asset Tracking, and AI Dashcam (Driver Safety) solutions. Trusted by more than 100,000 drivers, our mission is to make fleet management seamless, efficient, and backed by great Customer Support you can rely on. Whether you are an owner-operator or manager of a large fleet, we offer technology-forward solutions coupled with user-friendly software tailored to meet your unique needs. Our multi-language On-Call Customer Support team is here to assist you in 5 languages, having your back 24/7 so that you can focus on the road ahead. ...
    5 Ratings
    Starting Price: $30/month/per truck
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  • 3
    Fluent Commerce

    Fluent Commerce

    Fluent Commerce

    ...A cloud platform you can fully customize to fit your omnichannel strategy, so you can keep the processes that make you unique.
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  • 4
    SWIVEL ERP

    SWIVEL ERP

    SWIVEL Software

    ...SWIVEL ERP enables logistics providers to streamline their operations with efficiency. International logistics companies’ branches can operate using the same ERP platform to eliminate errors and acquire more time to service their customers. Our language and documents pack serve as the application of one GLOBAL system. The Freight Forwarder’s objectives are efficiency and scalability to boost bookings and increase revenue/profit without increasing company overhead.
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    8 Ratings
    Starting Price: $40.00/month/user
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  • 5
    Mobisale

    Mobisale

    Mobisoft

    ...Mobisoft brings your organization into the digital age by streamlining processes, getting the work done in less time, more profitably and more transparently. Mobisoft puts everything your sales and distribution teams need at their fingertips so they can work smarter and faster, while making your customers happier. Pre-built to the leading ERP, BI and CRM systems so you can seamlessly integrate your field data. Answer all your customers’ questions on products from a detailed product page including selling units, stock levels, last order date, last selling price, present photos and videos, and even product ingredients, instructions and any other information that will help you generate sales.
    Starting Price: $50 per user per month
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  • 6
    FreightPath

    FreightPath

    FreightPath

    FreightPath is the easiest-to-use TMS software built specifically for the needs of freight brokers and 3PLs. Not only does it help you book loads, automate paperwork, and track your freight—it takes your brokerage digital with tools like online quotes, customer portal and a private load board—that helps you build relationships with your customers.
    Starting Price: $119.99/user/month
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  • 7
    Fieldlink

    Fieldlink

    Detechtion Technologies

    ...Through digital transformation, both operational and capital efficiencies are increasing. What Are the Challenges? In today’s COVID-19 world, having a field management system that addresses Time-to-Value is crucial in balancing a customer’s specific requirements with rapid deployment and lower implementation costs. Oil and gas companies are in the process of modernizing their OT and IT infrastructure to manage and reduce Lease Operating Costs LOE. However, need the deep domain experience and technical expertise to implement across their organization. Small to medium size Independents need Digital Oilfield Managed solutions that allow them to maximize asset performance and value throughout the production life cycle by integrating technology, information, processes and people.
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  • 8
    WooDelivery

    WooDelivery

    Asbing Technology

    ...Real-time GPS Tracking: Your operations team can track the driver’s locations through our interactive dashboard map. Your customer also get a SMS text message or an email with a tracking page.
    Starting Price: $0.10 per user, per month
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  • 9
    SAGE

    SAGE

    SAGE

    ...The company was founded in 1992 with one specific goal in mind, to transform the promotional products industry with newer, better technology, lower prices, and exceptional customer service. With over 45,000 distributor users spending over 11 million hours in SAGE and performing over 90 million product searches each year and growing, we'd say we're on the road to making our mark. We combine the most innovative, effective, and affordable business solutions available in the industry with our award-winning customer service to guide you to success. ...
    Starting Price: $49 per month
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  • 10
    tiramizoo Last Mile Master
    ...Philippines, Singapore and Malaysia since Tiramizoo is agnostic in terms of map providers. tiramizoo’s customers include 3PL, fleet operators, retailers, wholesalers and logistics companies.
    Starting Price: 0,19 per transaction
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  • 11
    PikMyBox

    PikMyBox

    PikMyBox

    ...Whether you are on Amazon or eBay or have your ecommerce website, PikMyBox services can make your life easier and help your business stay fully compliant with the requirements of India Post, RBI, customs, GST, and DGFT. Alongside this, we provide customized software and web applications to online retailers for data management features like sharing of shipment information between stakeholders in the supply chain. We help ecommerce businesses ship globally across 175+ countries. PikMyBox is India's leading logistics solution provider for ecommerce business, enabling them to export through India Post and express couriers with ease. ...
    Starting Price: $0.036 per parcel
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  • 12
    Lynx

    Lynx

    Lynx Software

    ...View multiple routes at one time, set specific parameters in real-time and more. Track and monitor your vehicles plus keep track of fleet maintenance, all in real-time. Easily create customized reports to comply with transportation regulations and requirements. Easily view, map or export all of your rider pickups, special needs riders and group stops in one place.
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    13 Ratings
    Starting Price: $1,895
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  • 13
    Logistia

    Logistia

    Fespore IT

    ...You can optimize routes using real-life factors such as vehicle load, the number of drivers, lunch breaks, driver sick days, and tight time windows, all while you enjoy a sip of your morning coffee. If the driver is on the move, you and the customer will know for predictability and transparency. Available in English, Spanish, French, Italian, German and Romanian languages.
    Starting Price: $19 / driver / month
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  • 14
    transloads.co

    transloads.co

    Transloads, LLC

    ...The platform includes both a desktop application and a mobile web app for crews in the field. Transloads.co provides all the key features required to successfully manage a transload yard, including customer account management, inbound shipment management, outbound management, inventory management, invoicing and bills of lading, quality controls, document management, and we continuously release new features. Transloads.co offers pricing plans ranging from pay-per-car™ for new transload yards that are just starting up, as well as monthly subscriptions for reload terminals with higher railcar volumes.
    4 Ratings
    Starting Price: $29.95 / car
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  • 15
    VTrack

    VTrack

    VTrack Solutions

    What we offer: Digital Tachograph Real time ETA (Estimated Time of Arrival) Cloud-Based technology Enterprise Asset Tracking Route Optimization Optimise fuel consumption Real Time Asset Monitoring Available in both Ios , android platforms Geo-fencing alerts to monitor drivers and Unauthorized move alerts All integrated solution Improve driver behaviour Snail route feature to track daily routes Integrated Dash cam for Driver footage Business Analytics Dashboard to track Driver Efficiency Reports for various functions such as time sheets, mileage reports, idle time report, Vehicle status reports Vehicle management to notify deadlines such as Insurace, MOT expiration and service due Why Choose us: 24/7 Customer Service Easy and flexible terms Easy and quick installation Additional users at no extra cost Customizable and scalable Increase business productivity at an affordable price State of the art live tracking Reduction in insurance cost
    1 Rating
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  • 16
    A to Z Dispatch

    A to Z Dispatch

    Core Dreams Innovations Pvt Ltd

    ...With a monthly fee of $99/month with 14 Days Free Trial with no Credit Card required, unlimited users gain access to a suite of tools and applications designed to streamline the dispatch process, enhance communication between drivers and passengers, and improve overall service quality. The system is equipped with the following key features: Android and iOS Driver Apps: Customized applications for both Android and iOS platforms, providing drivers with a user-friendly interface for managing their trips and interacting with the dispatch system. Android and iOS Passenger Apps: Passenger apps for both Android and iOS platforms, enable users to easily book, track, and manage their taxi rides. Dispatch Console with Advanced Booking:
    6 Ratings
    Starting Price: $99/month
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  • 17
    worxTMS

    worxTMS

    worxTMS

    worxTMS is a complete Transport Management System designed specifically for small to medium-sized transport companies. It combines robust accounting features with fleet and logistics management to help businesses streamline operations, reduce costs, and boost efficiency. worxTMS lets you manage invoices, track expenses, schedule deliveries, monitor vehicles, and stay compliant—all in one easy-to-use platform. It integrates seamlessly with Xero, QuickBooks, Sage, FrontAccounting, and...
    1 Rating
    Starting Price: $9.99/Month/Unlimited Users
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  • 18
    Cab Treasure

    Cab Treasure

    Cab Treasure

    Cab Treasure is a cloud-based taxi dispatch and fleet management software. It helps taxi companies streamline their operations and improve their customer service.
    5 Ratings
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  • 19
    Veryon

    Veryon

    Veryon

    ...With an intelligent database that leverages AI and machine learning to simplify everything from documentation to troubleshooting. After nearly 50 years in the business, we have built a growing reputation for getting our customers more aircraft uptime.
    114 Ratings
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  • 20
    LocationSmart

    LocationSmart

    LocationSmart

    LocationSmart runs a location-as-a-service API platform for enterprise app developers. Customers use its location-based services to track assets and secure online services with multiple location technologies including Global Site ID (GSID), IP, Wi-Fi and GPS location via browsers and mobile app SDK. Customers can locate GPS-equipped devices when GPS is not available as well as devices that have no GPS capability at all.
    Starting Price: $995/month
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  • 21
    Stream

    Stream

    StreamTech Ltd

    ...With automated route optimisation and planning for multi-drop delivery routes, real-time driver tracking, electronic Proof of Delivery (and collection) through our integrated mobile App, plus proactive email & SMS communication with customers, Stream is designed to improve the efficiency of your logistics operation, whilst also improving your customer service. Stream helps to simplify the process of planning and managing deliveries & collections in single and multi-depot operations. Need to trunk goods between depots, warehouses and stores? No problem. You can also scan barcodes on and off vehicles to track items every step of the away with a full digital audit trail. ...
    Starting Price: £50/month
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  • 22
    Prism Visual Software

    Prism Visual Software

    Prism Visual Software

    ...It includes invoicing tools that maximize sales and collections tools that prevent the building up of bad debt. Prism's mobile solution for pre-order entry equips sales reps to visit customers and take orders on the go. Prism's call center solutions enable office sales reps to increase sales, create product awareness, and provide superior customer service.
    1 Rating
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  • 23
    Badger Maps

    Badger Maps

    Badger Maps

    ...Badger can integrate with any CRM, giving your reps access to data in the field. Learn how your team can maximize sales routes & sell more with Badger Maps. With customized team pilots, see for yourself how Badger helps boost your team’s sales numbers. Your personal point of contact will ensure everything works the way you want. Our data specialists will create the best set-up for your data in Badger. Onboard your team quickly with specialized training tailored to your use-cases. Uncovering unutilized leads and undersold accounts is easy with map-based visualization. ...
    3 Ratings
    Starting Price: $58 per month
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  • 24
    TourSolver

    TourSolver

    Nomadia Group

    ...Their software solutions optimize the day-to-day movements of more than 150,000 mobile staff throughout the world: technicians, salespeople, delivery staff. Their Routing & Planning Software flagship is TourSolver. It offers monthly subscription pricing. Mobile Apps are available for iOS and Android Devices. Customer support is provided by email, chat and over the phone during EST working hours. Routing & Planning optimization helps decision-makers define relevant, realistic, and profitable routes while providing high-quality customer service and managing emergencies: installation, repair and maintenance services, sales appointments, pickup, and delivery. ...
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    10 Ratings
    Starting Price: $20.00/month/user
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  • 25
    Deliforce

    Deliforce

    Deliforce

    ...The effective last-mile delivery platform supports enterprises and operations to achieve optimized logistics delivery. With its extensive application, businesses can boost their productivity, increased efficiency, customer experience, and growth. With over 500 happy customers, we aim at enforcing the best industry methods to build a dynamic platform. We are the pioneers of transforming your business model to reach the desired goals and outcomes. From effective planning to outlining, developing to designing, using advanced techniques to improved strategies, we are on the verge of setting the landmark to the next generation delivery management system. ...
    1 Rating
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  • 26
    SpotnRides

    SpotnRides

    Uplogic Technologies

    SpotnRides is an ultimate Uber Clone solution you can start using to run your cab booking business within a matter of a few days. Many more features than the original Uber app. Just customize according to your business and it will be ready for your users to download and start using to book your cabs. Get ready-to-use white-label Uber clone app with customizable source codes in any language, currency, and theme to boost your on-demand venture ahead of the competition. For more insights just go through the below-mentioned points that will guide you to why you should hire us as your Taxi App Development Company. 1. ...
    3 Ratings
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  • 27
    eLogii

    eLogii

    eLogii

    ...Have a full overview of your operations and drivers as they execute routes. Communicate in real time. Provide your customers with the clarity of live ETAs and on-map tracking.
    Starting Price: $159 per month
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  • 28
    Cloudmore

    Cloudmore

    Cloudmore

    ...Manage pricing on a global or per customer basis. Create offers and quotes from your service catalog. Your admin users can discover, provision and manage services and view monthly billing details.
    Starting Price: 499
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  • 29
    PULPO WMS

    PULPO WMS

    PULPO WMS

    ...Companies using eCommerce platforms like Shopify, Magento and plentymarkets can profit from increased stock accuracy, improved returns handling and faster shipping to their end customers. Managing products with lot numbers, expiration dates or serial numbers are some of the many advanced features that PULPO WMS offers.
    6 Ratings
    Starting Price: $590
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  • 30
    Safety Audit Prep

    Safety Audit Prep

    Safetyauditprep.com

    ...Enroll in our National Drug and Alcohol Testing Consortium for $5 a month per driver (large fleet prices may vary). Experience simplicity with instant Electronic Federal Chain of Custody Forms (eCCF) for DOT drug and alcohol testing, a USDOT-compliant customized Workplace DOT Drug and Alcohol Testing ePolicy. Our partnership with Quest Diagnostics provides you access to thousands of Quest, in-network and non-preferred testing locations across the United States. Upload employee and company specific documents, order MVR and PSP reports, file UCR, BOC-3 and much more.
    3 Ratings
    Starting Price: $20 per month unlimited users
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