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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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553 Products for "custom" with 2 filters applied:

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  • 1
    TransitExec

    TransitExec

    Transit Connect Group

    ...We offer a complete solution for NEMT/Paratransit operators. Very easy and very affordable. Simple pay-as-you-go model. Zero upfront cost. Includes scheduling, dispatching, auto-routing, customer management, insurance billing, custom reports, fleet management, integration with all MediCaid brokers for EDI trip management. Quick scheduling and real-time dispatching are essential keys in the day to day operations of a NEMT business. They enable you to schedule all rides in the shortest time, and optimize it, which results in more revenue per one trip. ...
    Starting Price: $0.05/one-time
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  • 2
    Infocabs

    Infocabs

    Infocabs

    ...Infocabs is a complete taxi booking and dispatch solution that works for fleets of all sizes with features that are flexible to ensure you have the best tools to deliver an excellent service to your customers. The cab industry is changing from the traditional office based environment to a distributed workforce.
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  • 3
    LoGeo

    LoGeo

    Information Makers

    ...The great visibility provided by this feature of the supply chain tool enables businesses to get better control over their network. As, a smart transportation software, LoGeo helps both your employees and customers gain real-time insight into your transport operation and your supply chain performance. This will boost visibility, lower the amount of errors and increase customer satisfaction. LoGeo can save you considerable time spent on manual tasks and allows you more time to focus on what's more important for you. The transportation management software have functions including automatic route planning, order processing, track and trace, invoicing, warehousing, reporting, etc. ...
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  • 4
    Trackmatic

    Trackmatic

    Trackmatic

    ...We have many years of market experience of offering the best vehicle tracking services. Our ability has let us produce and deliver a world class vehicle tracking system which delivers considerable business profits to our customers all across Ireland. We provide a comprehensive range of vehicle tracking solutions in the form of GPS vehicle tracking systems permitting organisations to manage and monitor their vehicles or cars through the internet. Our customers have a range of fleet sizes from cars to vans which they can track easily via mobile phone, tablet, laptop and PC by using our tracking devices for these vehicles.
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  • 5
    Total Recall

    Total Recall

    DHS Software Solutions

    Organizations around the globe have trusted Total Recall Software Solutions to run their business. Hundreds of new features added to Total Recall each year helping our customers save time, reduce costs and increase profits. DHS Worldwide empowers customers to succeed with smart and innovative software solutions. Offering solutions for Records Management, Secure Shredding, Warehouse Inventory Tracking and more. The Envision Client Web software represents the next generation of RIM technology. The client web provides users the ability to perform powerful searches with the use of a simple “google” search bar from any device or browser. ...
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  • 6
    Slingshot Software

    Slingshot Software

    Celerity Solutions

    ...Slingshot’s flexible, Web-based applications are built to solve your complex operational and financial challenges – without the cumbersome and expensive customization you'll need from the other guys.
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  • 7
    Microlistics WMS

    Microlistics WMS

    Microlistics

    Solve any warehousing challenge with the full capability of Microlistics WMS at your disposal. Designed to power the most advanced warehouses in sophisticated supply chain ecosystems, Microlistics WMS Enterprise can be custom configured to meet your operational requirements, regardless of scale, industry or bespoke requirement. Solve any warehousing challenge with the full capability of Microlistics WMS at your disposal. The best-in-breed edition of Microlistics WMS comes with all functionality unlocked and can be customized to meet your exact requirements. ...
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  • 8
    cadis

    cadis

    KRATZER AUTOMATION

    ...You can rely on cadis, to be scalable and it will grow in line with your business. cadis, the perfect enhancement to your existing freight forwarding software or ERP environment. cadis offers a broad range of functionality for transport managers, dispatchers, drivers, depot employees and customer service staff. We provide you with innovative software solutions for planning and monitoring. Our software solutions are available as Android apps as well as Web apps. In addition to that we also produce customized developments according to your requirements by request­. The scalability and flexibility of cadis are the basis and drive for the future and the growth of your logistics business.
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  • 9
    Bluesoft360

    Bluesoft360

    Bluesoft360

    Bluesoft360 makes invoicing easy, so you can get paid faster. You can send invoices automatically to your customers at the end of the services. Take control of your business routes. Knowing the precise location of your customers. Bluesoft360 give you the ability to track the locations of your client and the services you bring. Monitor a variety of important details such as service time, visit result, open invoice and manage payment. Dust Protected & Splash Proof Three Inch, iOS Compatible Bluetooth Portable Printer is a revolutionary ruggedized portable Bluetooth printer. ...
    Starting Price: $375 per user per month
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  • 10
    Proteo Enterprise
    ...We do the IT heavy lifting (setting up and managing servers, ensuring high performance and security) so you don't have to. Integration is baked into Proteo Enterprise (Our flagship transport management system) making it easier to link up to your customers and systems. This in turn removes re-keying and provides a full audit trail of actions. Send real-time information back to your customers and keep them updated on the delivery progress of their goods.
    Starting Price: $125 per month
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  • 11
    ProSKU WMS
    ...ProSKU enables you to optimize your storage space, increase picking efficiency and guarantee accuracy in despatch. All of which are business-critical when running a new or established warehouse operation. Improve your all-important customer service and reduce customer churn. Enjoy increased productivity and reduced costs, helping your business to stay competitive and increase margins.
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  • 12
    Delivery Master

    Delivery Master

    Delivery Master Software

    Delivery Master Courier Software delivers more than just software. We deliver the technology that boosts efficiency, provides a better customer experience and drives performance. We are a leading provider of specialized courier, time-critical & logistics software. Delivery Master is used by a wide variety of courier companies across the UK, from start-up businesses to large fleets. We pride ourselves on having great relationship with our clients, providing an unrivalled customer service and system support. ...
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  • 13
    FLEET

    FLEET

    PixoVIN

    ...Capture works in low light, high glare, and all lighting conditions. Whether you’re in the business of auto detailing, transport, junk, salvage, insurance reporting, sales, etc., you can customize FLEET to fit your workflow. Everything Fleet does has come from requests from automotive professionals like you. Use your device’s camera to scan a VIN barcode, or use the keyboard to type it in if a barcode is not present. Add custom fields to gather the data you need to make your business work. Take or uplaod photos and add notes about the vehicle to capture even more details about your vehicle. ...
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  • 14
    Eurobit WMS
    ...Ten years later, Eurobit was born. Although we got a new name, old values ​​and ideas are a treasure we have kept. Over time, the number of Eurobit family members, both our employees and loyal customers, has grown and, committed to expanding services and capacity, from a small company, we have become a respectable team, capable and always ready to meet all customer requirements. We respect the past by creating a better future. We keep what is good and keep up with the world, making it better. After all, we can only predict the future if we create it ourselves. ...
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  • 15
    Click Reply
    A suite of integrated solutions for the management and control of your Supply Chain Execution. The challenge of Supply Chain Management is to integrate end-to-end solutions to break down barriers between the supplier, company, customer and consumer, turning existing models into collaborative networks in which the proper planning and implementation of execution components are increasingly important. In this era of globalization and competition, Supply Chain Management (SCM) can no longer be considered optional for businesses: indeed, maximizing profits and reducing operating costs while enhancing the level of customer service and improving inventory control, are the challenges that companies must address and overcome. ...
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  • 16
    MileIQ

    MileIQ

    MileIQ

    ...The app tracks miles automatically in the background, saving users time and eliminating the need for manual logging. Users can classify trips as business or personal with a simple swipe and add notes or custom labels for organization. MileIQ generates tax-compliant mileage reports that make reimbursement and tax deduction easy and accurate. It supports multiple vehicles, custom mileage rates, named locations, and detailed route maps. Available for iOS and Android, MileIQ is trusted by over 1 million active users with more than 80,000 five-star reviews.
    Starting Price: $7.50/month
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  • 17
    NEXT

    NEXT

    NEXT

    ...Real-time tracking + proactive communication = less time worrying about your shipments and more time growing your business. Our technology was created to make your job easier, streamline your operations, and help grow your business. As we grow, our customers grow. We develop our technology to create efficiency and ensure that customer feedback drives improvements. NEXT enables shippers and carriers to save time and earn more money, faster. NEXT makes freight easy for shippers, carriers and independent owner operators.
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  • 18
    BooknRide

    BooknRide

    BooknRide

    BooknRide is a bundled taxi booking software that enables you to get started with your own online on demand taxi booking website or app. The software can easily be customized for other business verticals such as taxi booking, ride sharing etc. You can contact us for custom development inquiries. Coded in Java for Android and Swift for iOS, with our progressive structure comprises of easy administration, real-time tracking, overall view of ongoing ride, etc. BooknRide is packaged with multitudinous marketing modules and effectively optimized technique saving you thousands of dollars you would have spent with an SEO agency. ...
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  • 19
    OrderGenie

    OrderGenie

    OrderGenie

    ...Retailers & salesman can place orders & access information from their tablet or smartphone. OrderGenie provides a cutting-edge technological platform to distributors which enables them to manage their sales, customer and field force in the most efficient way. Product availability, schemes, expiry and many more options are only a click away.
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  • 20
    MSB TMS

    MSB TMS

    MSB Solution

    MSB Solution is a TMS software designed for Canadian local, regional and national carrier single operating terminal to multiple terminal (LTL) and offers the most important tool - EDI, Customer Web Portal, LTL Line haul, local P&D dispatch, imaging module with barcode generator and decoder, interline freight management, customize auto-rating for freight, fuel and accessorial, automated e-invoicing, a variety of notification - delivery status, confirm pickup and/or delivery, appointment notification, accessorial uses. ...
    Starting Price: $10,000
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  • 21
    Track2Soft

    Track2Soft

    2Soft Solutions

    track2Soft is one of the product of 2Soft Solutions Pvt Ltd which is designed to manage courier and logistic process. we have multiple features. Real-time Tracking: The software offers real-time tracking of courier and shipment status, so that customers can know where their packages are at any given time. Automatic Notifications: Customers can receive automated notifications via SMS or email, which will keep them informed about the status of their shipments. Multi-Carrier Support: The software supports multiple courier services, which allows businesses to manage all their shipments and courier operations from a single platform. ...
    Starting Price: $600
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  • 22
    Senpex

    Senpex

    Senpex

    ...Senpex’s collection service streamlines shipping and order fulfillment for wholesale business through integrated technology. Once you are connected, orders are automatically collected at your store, where our in-house team picks and ships them directly to your customers. Built on a proprietary technology stack, Senpex helps you save on delivery fees and time by identifying optimal routes that help your drivers complete multi-stops faster.
    Starting Price: Free
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  • 23
    Quickrides

    Quickrides

    Quickworks

    Quickrides is a ready-to-launch taxi dispatch software designed to help businesses manage the operations of their ride business and provide a top-end customer experience. This taxi dispatch solution has advanced features and enriched functionalities to embrace your online taxi business. A prebuilt management system that strives to meet your needs and add value to the business while saving resources, time, and money. With its optimized geofencing feature, this software enables administrators to automatically detect customers’ locations and display rides in targeted areas. ...
    Starting Price: $49/month
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  • 24
    It's Here

    It's Here

    It's Here

    ...Our solution includes: Warehouse Management Software (WMS): Efficiently manage inventory, optimize storage, and streamline order fulfillment with real-time data and analytics. Delivery Management Software: Optimize routes, schedule drivers, and track orders in real-time for timely and accurate deliveries. Enhance customer satisfaction with reliable tracking. Automated Appointment Scheduling: Advanced tools ensure timely deliveries, reducing delays and improving efficiency. Open API and Integrations: Seamlessly connect with CRMs, shopping carts, and other software for easy integration and customization. User Management: Securely manage roles and permissions, ensuring authorized access to sensitive information.
    1 Rating
    Starting Price: $89 per month
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  • 25
    Autologix

    Autologix

    MTAP Technologies

    ...Transform your transport business with Autologix—streamlined, scalable, and customer-first.
    Starting Price: $35.17
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  • 26
    Edistera

    Edistera

    Edistera

    Edistera is an AI‑enabled B2B commerce cloud that digitizes wholesale distribution networks for manufacturers, brands, and distributors via an integrated suite of tools. offers a fully customisable branded online B2B store and mobile ordering app with HD digital catalogs, AI‑based personalization, smart search, stock visibility and fast reordering; Edistera Rep is a mobile CRM app empowering field sales reps to place orders, access pricing, inventory and order history on the go while measuring their productivity; and Edistera Hub is a centralized backend enabling management of customers, catalogs, orders, GST‑compliant invoicing, packs, bundles, pricing lists, channel‑specific catalogs, inventory across warehouses, fulfillment, payments and returns, all with flexible branding, custom fields, business rules and omnichannel support.
    Starting Price: Free
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  • 27
    Tailwind TMS

    Tailwind TMS

    WiseTech Global

    ...Whether you are a small business starting out, an SMB business ready for accelerated growth, or a mature operation looking to streamline operations and provide excellent customer service. Handle quotes, orders, bills of lading, load confirmations, invoices and settlements - all from one unified system.
    3 Ratings
    Starting Price: $99/month/user
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  • 28
    FieldLogix

    FieldLogix

    FieldLogix

    ...We have been recognized with various awards and accolades for our continuous innovation and world-class support. Companies tell us that they select FieldLogix because we have more innovative features, better customer support, and better pricing. Our award-winning fleet routing & dispatching solution enables you to complete more jobs, improve your customers’ experience, and improve quality assurance. You can use it to optimize your routes, dispatch them to your drivers, send ETA’s to your clients, and capture proof of service when the work is complete. ...
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  • 29
    Listaso

    Listaso

    Listaso

    ...Listaso provides a 360° platform that covers your entire Sales & Inventory process from Sales Rep to Delivery! We have created an ecosystem of modules that covers the entire Sales & Inventory process, from arrival at a warehouse to delivery to the customer. Everything is synchronized and automated. Our sales module was built with DSD sales and Pre-Sales in mind. Listaso's Sales Module allows you to control and manage the activities of your sales reps such as orders, invoices, credits and customer visits.
    4 Ratings
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  • 30
    DeliverLogic

    DeliverLogic

    DeliverLogic

    ...DriverLogic is DeliverLogic’s driver-management application, which allows delivery drivers to easily receive orders on their phone, manage pickups and deliveries, organize their workflow, and allow customers to see their orders as they travel in real-time. This is just another piece of the DeliverLogic suite of products that work together, to help make your delivery business a huge success.
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