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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    Powerlytics

    Powerlytics

    Powerlytics

    ...Powerlytics’ data is complete and objective and can be combined with your customer data or used alone for a comprehensive view.
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  • 2
    Four/Four

    Four/Four

    Four/Four

    We automatically capture the voice of your customer from real-life conversations, link it with your CRM data, and analyze it through our AI engine to create unparalleled, actionable insights and answer questions others can't. Save your team hours every week listening to recorded calls and manually copying and pasting feedback. Identify trends, themes, and patterns in real time to prove you're making the right decisions.
    Starting Price: $127.31 per month
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  • 3
    Align

    Align

    Align

    AlignICP is an AI-powered platform designed to enhance Account-Based Marketing (ABM) by identifying, prioritizing, and activating optimal target accounts. Its AI segmentation engine employs advanced multidimensional machine learning analysis to extract actionable insights from customer data, enabling businesses to prioritize customers based on key performance indicators such as lifetime value and growth. The platform offers side-by-side comparative ABM segment performance analysis and provides transparency by revealing shared attributes of top-performing customer segments. AlignICP also facilitates target account selection and CRM enrichment through look-alike models that identify new prospects, centralizing target account lists and reducing CRM data noise. ...
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  • 4
    Solvo.ai

    Solvo.ai

    Solvo.ai

    Combining artificial intelligence with human expertise to empower efficient, profitable, and confident decision-making at scale. Faster handling of customer requests through automation and control of pricing policies. Dynamically updated price suggestions and active learning from real-time market feedback. Clear commercial steering and data insights that help you grow and protect your margins. Trained on real data, our AI models guarantee robust and powerful performance. Find the optimal pricing strategy by gaining insights from complex, historical, and real-time customer buying behavior, and adapt it to rapidly changing market insights. ...
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  • 5
    Champify

    Champify

    Champify

    Champify is a platform designed to enhance revenue generation by monitoring when your customers, champions, and users change jobs, enabling you to build a pipeline with people who already know your business. By tracking these job changes, Champify helps go-to-market teams turn existing relationships into new business opportunities that are more likely to close. The platform integrates with Salesforce, allowing for seamless updates and management of contact information.
    Starting Price: $1,250 per month
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  • 6
    Luster

    Luster

    Luster

    ...The platform is custom-built for sales, supporting various stages from onboarding to continuous development, enabling rapid adoption of skills and training. Features include hyper-realistic custom personas that simulate real buyers by incorporating personality traits, industry details, and pain points to create authentic conversations.
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  • 7
    Demand Funnel AI

    Demand Funnel AI

    Demand Funnel AI

    ...It integrates CRM, workflow automation, multi-channel messaging, reputation management, and AI assistants into a single platform. Users can organize leads, automate follow-ups, engage customers via email, SMS, chat, and social media, and manage appointments, all from a unified interface. It offers customizable templates for various industries, including local services, real estate, legal, health & wellness, and marketing agencies. With features like automated review requests, AI-generated responses, and smart calendar booking, Demand Funnel AI aims to streamline business operations and enhance customer engagement. ...
    Starting Price: $89 per month
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  • 8
    PitchMonster

    PitchMonster

    PitchMonster

    PitchMonster is an AI-powered sales role-play training platform that helps teams close 20–40 percent more deals by letting reps practice real, tailored conversations before ever speaking with a customer. It simulates cold calls, discovery meetings, demos, and presentations using AI buyer personas matched to your ideal customer profiles, then delivers hundreds of personalized feedback reports in minutes by comparing each performance against your coaching standards. Built-in speech coaching acts like a “sales Grammarly,” suggesting clearer phrasing, optimal pacing, and identifying clichés or filler words. ...
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  • 9
    WorkRamp

    WorkRamp

    WorkRamp

    WorkRamp is a modern training platform that enables companies to effectively onboard, train, and track their employees. Through self-guided activities, personalized testing, and interactive certification exercises, WorkRamp allows companies to build custom training that meets the needs of each team and department. WorkRamp is ideal for companies of with 50-500 employees who seek to reimagine employee training. Click on the free trial link above to join the ranks of Square, Intercom and Paypal. Bridge the gap between strategy and execution with WorkRamp. WorkRamp is an enterprise training and enablement software that helps companies perform at their highest levels. ...
    1 Rating
    Starting Price: $20.00/month
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  • 10
    CallFire

    CallFire

    CallFire

    ...Our call tracking service will help you market your business, affordably and effectively. With an IVR (Interactive Voice Response) system, you can set up surveys, polls, appointment reminders, payments, and more for inbound or outbound uses. Customers interact using a simple keypress. Our IVR technology is easy-to-use with a simple drag and drop menu or XML. IVR systems allow you to connect with your customers like never before.
    Starting Price: $99 per month
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  • 11
    Maximizer CRM

    Maximizer CRM

    Maximizer Software

    ...Maximizer CRM Wealth Manager is an integrated customer relationship management solution ideal for organizations of all sizes. Maximizer CRM is deployable both in the cloud and on-premise. Maximizer CRM features include marketing automation, sales management, customer service and support, and business productivity tools. Maximizer CRM integrates well with Excel, SharePoint, Outlook, and Word.
    Starting Price: $29.00/month/user
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  • 12
    Observe.AI

    Observe.AI

    Observe.AI

    ...Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform.
    1 Rating
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  • 13
    TikaPharma

    TikaPharma

    TikaMobile

    Powerful, targeted analytics platform that enables Pharma Sales Reps to make more informed decisions in the field, based on data pushed right to their mobile device. TikaPharma precisely provides Pharma Sales Reps with relevant and actionable information on their customers, products, and territory. This allows for reps to form and maintain better relationships with customers.
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  • 14
    Targetron

    Targetron

    Targetron

    B2B Leads Directory allows you to search for contacts among millions of local businesses. Find emails, phones, and other information about your ideal customers. Create leads databases for your marketing campaigns for cold outreach. Select the types of businesses you want to find. For example: restaurants, gyms, real estate agencies, attorneys, etc.
    Starting Price: $0.02 per record
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  • 15
    Kuration AI

    Kuration AI

    Kuration AI

    Kuration AI is a B2B research AI agent that let you curate long lists of leads with custom data point enrichments. You can enrich your dataset to remove irrelevant companies and gather strategic intelligence to customize your approach.
    Starting Price: $99 per month
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  • 16
    TalentLMS

    TalentLMS

    Epignosis

    TalentLMS is the LMS built for training success. Designed to get a “yes” from everyone, it’s where great teams, and companies, go to grow. With an experience that’s fully customizable and easy to manage, teams embrace training while feeling right at home. TalentLMS makes it easy to provide the right training to any team and every use, while giving expert guidance and support every step of the way. Backed by Epignosis, a global leader in learning technologies, TalentLMS is on a...
    1 Rating
    Starting Price: $69.00/month
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  • 17
    Microsoft Dynamics 365
    ...Achieve amazing results. Make smarter decisions. Take actions that drive your business. Find and build stronger relationships. Improve productivity and performance. Get a single view of customers. Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends. Deliver positive customer experiences—faster. Optimize resources and help technicians be more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to increase efficiency. ...
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    20 Ratings
    Starting Price: $190 per user per month
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  • 18
    InterAcct

    InterAcct

    InterAcct Software

    InterAcct Software Pty Ltd is an Australian company that develops integrated business and accounting software systems under the brand name of InterAcct. Established in 1983, it remains a small business focused on providing a personalised level of service to their customers. They won the coveted Australian Small Business Award in 1990 in recognition of their success in marketing and expertise in tailoring systems to meet a customer’s specific needs. InterAcct consider that they actually sell (in part) a “problem”. Not a problem that the software will not function properly, but a problem in the sense that the software needs to be properly implemented into a business before the benefits can fully accrue. ...
    Starting Price: $1500 one-time payment
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  • 19
    Twilio Voice
    ...With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Create an engaging voice experience that you can quickly scale and modify with a wide array of customization options and resources, like our Voice SDK. Then, add on features like Interactive Voice Response (IVR), recording transcriptions, and speech recognition to create an experience that your customers will appreciate. Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice. ...
    Starting Price: $0.0085 per min
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  • 20
    LumenVox

    LumenVox

    LumenVox

    Transforming customer engagement with AI-driven speech recognition and voice authentication technology. We’ve spent the last 20 years empowering our partners’ success through collaboration. Our curiosity keeps us innovating for the next 20. Our flexible speech-enabling technology enables you to build a solution that fulfills all your customers’ demands, affordably and reliably.
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    55 Ratings
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  • 21
    Drip

    Drip

    Drip

    Drip is a world-class, feature-rich marketing automation, ecommerce CRM, and email platform for marketers and businesses looking to get to know their customers at scale. Drip offers a host of features to help marketers see their customers in full color. This includes tracking tools, automated workflows, multichannel marketing, prebuilt campaigns, one-off emails, content customization and segmentation, analytics and reporting, and more. It also natively integrates with leading marketing tools.
    4 Ratings
    Starting Price: $49.00/month
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  • 22
    SAP CPQ
    SAP CPQ (formerly CallidusCloud CPQ): Provide a richer customer experience by empowering your sales team and partners to offer complex product configurations, optimized pricing, and great-looking proposals. With the SAP CPQ solution, you can offer the right product at the right price and time, and accelerate sales through any channel by seamlessly connecting SAP CPQ to any CRM or ERP platform.
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  • 23
    Marcom On Demand

    Marcom On Demand

    Strata Company

    A highly customizable and easy-to-implement MRM tool, Marcom On Demand lets you centrally manage your organization’s brand resources and marketing workflows. With comprehensive asset management, process automation, content customization, and intuitive architecture, MarCom On Demand will help you set your brand free. Streamline your processes and content, overcome operational challenges, and take control of your brand with our easy-to-use marketing resource management (MRM) tools and intelligent customer communications management (CCM) solutions. MarCom On Demand is the go-to hub for your organization’s brand resources, documents, and assets. ...
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  • 24
    SalesIn

    SalesIn

    SalesIn

    Packed with features such as real time visibility of stock levels, advanced pricing rules, product image galleries, sales histories and more. Setup SalesIn B2B in a matter of minutes, allowing your customers to place orders for themselves, 24/7. This is the ultimate platform to manage your incoming sales, no matter where they come from. Build up Activity Notes relating to all your customer visits, phone calls and sales pitches and then share this with the rest of your team. Easily fine tune what is shown on screen without a computer science degree! ...
    Starting Price: $25 per user per month
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  • 25
    Routzy

    Routzy

    Coalesce Software

    Routzy is an iPad sales app that rolls the advanced features of several business utilities into a single, mobile sales center. Turn your leads into customers today. Stay organized by logging all your prospect and customer communication in one place. The perfect tool for a mobile sales team, Routzy generates optimized sales routes in seconds. Create sleek, snazzy quotes on the fly for a better shot at closing deals in the field. Digitize your existing paperwork and roll out with the forms to handle any situation. ...
    Starting Price: $34.99 per user per month
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  • 26
    webCRM

    webCRM

    webCRM

    Increase revenue, nurture customer relationships & analyse performance with our award-winning CRM platform. webCRM helps your sales team with practical tasks. It keeps track of the day’s tasks, remembers follow-ups and quickly puts together call lists or segmented e-mails broadcasts. Yet, those are just some of the many features which allow you and your team more time for customers.
    Starting Price: $23.00/month/user
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  • 27
    24sessions

    24sessions

    24sessions

    24sessions offers various ways to create an interaction. Our booking technology allows scheduled meetings, instant click to call journeys and escalation from chat. Meet customers how it suits them best. From a rich video call with screen sharing to a quick voice chat on your site or a full fletched co-browse session. On any device, including mobile, without installations. Thanks to recordings and automated transcriptions your interactions will become more effective and efficient. With our analytics suite you get insights in customer satisfaction, compliance, script adherence and goal attainment. ...
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  • 28
    Tacton CPQ

    Tacton CPQ

    Tacton Systems

    ...Configure, Price and Quote with 100% accuracy using the top CPQ software for manufacturers. Create an engaging buying experience with Visual Configuration built for manufacturing. Free up engineering to focus on innovation by automating design to sell custom products as fast as standard.
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  • 29
    Buyapowa

    Buyapowa

    Buyapowa

    For more than 10 years, we’ve been designing new ways for enterprise brands such as T-Mobile, EDF, Tesco, Vodafone, and hundreds more to leverage rewards and acquire more of the right customers. We know every business is different, which is why we built Buyapowa to be flexible to different needs. Tap into just one of our reward marketing solutions - including referral, brand partner, reward distribution, influencer, advertising & sponsorship, and more - combine a few, or deploy the full stack. Buyapowa works with large brands and retailers across telecoms, utilities, banking, insurance, fashion, beauty, home, grocery and gaming, across 27 countries and in 21 languages and counting.
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  • 30
    Axtria SalesIQ
    ...With the sales rep role continually evolving to meet the demands of a complex commercial model, Axtria SalesIQTM empowers them to make intelligent decisions and reach the right customers at the right time with flexibility and agility. Seamlessly convert brand strategy into concrete sales plans through simulation and what-if analysis. Accelerate the launch of any drug or medical device for any therapeutic area with complete flexibility. Move from product-centric to customer-centric omnichannel interactions and engagement. ...
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