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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    Primary Intelligence

    Primary Intelligence

    Primary Intelligence

    ...Win-Loss Analysis uncovers sales and marketing insights for your organization and helps create alignment between all customer-centric departments. You can also run specific programs to study how the sales experience impacts a deal outcome, how your buyers perceive competitors in your market.
    Starting Price: $45 per month
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  • 2
    ClickReach

    ClickReach

    ClickReach

    ...A powerful outbound prospecting automation solution that lets you generate more replies by enabling hyper-personalized one-to-one email messaging at scale. Start hundreds of one-to-one conversations with your email list, making each recipient feel special. Automatically use personalized custom first lines, custom text, and other variables to be unique to each message. Don’t just use one sending account to send hundreds of messages, but take advantage of multiple sending accounts to scale. This will allow you to start more conversations and engage with more leads, acquire new customers and grow revenue faster. Automate conversations across multiple sending accounts. ...
    Starting Price: $37 per month
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  • 3
    SellScale

    SellScale

    SellScale

    Surface your CRM's top buyers with AI. Auto-rank your contacts by the ideal customer profile. Define your ideal profile using various attributes from titles, company types, and locations to more complex attributes like company products & custom CRM data. Using pulse, you can detect various non-obvious signals like champion tracking, fundraising detectors, and product fit analysis. SellScale uses generative AI to send out hyper-personalized outreach to your prospects.
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  • 4
    Jason AI

    Jason AI

    Jason AI

    ...Allow Jason AI to learn more about your company and its offerings. Jason will learn and be able to auto-respond to basic customer inquiries and book meetings on your behalf. Getting a response is just the beginning. Jason then reads emails from your leads and handles basic customer inquiries, including booking meetings for you. Jason AI will respond with a proposition to talk later and ask about a more suitable time.
    Starting Price: Free
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  • 5
    RevenueHero

    RevenueHero

    RevenueHero

    ...You need one-click scheduling directly on the website, not multiple threads on email. You need to connect leads to the right reps without redirecting them again and again. With instant qualification, your best customers will never slip through the cracks. Save time on manually qualifying leads and assign the right reps to your most valuable prospects. Qualify leads in one second and drive booked meetings instantly. Automatically match leads to the right sales rep to shorten sales cycles. Ensure immediate connect and quicker sales conversations.
    Starting Price: $35 per month
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  • 6
    JAQI

    JAQI

    Metal Networks.AI

    ...Increases efficiency by 50-80% with accurate search results. JAQI® makes life easier by translating the way a buyer describes products into searchable terms. Your ecommerce customers or sales reps no longer need to do the "matching" to your catalog. Our search technology supports industrial materials with flexible customization options. Say goodbye to searching one line item at a time using inefficient drop-down menus or filters. Search 10, 20, or even 100+ line items simultaneously and add to your quote in seconds. ...
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  • 7
    YesData

    YesData

    YesData

    ...YesData enables you to append and enhance your existing data quickly with one click. You can clean contacts individually or in bulk ensuring your customer data is always complete and up-to-date. Get instant access to new customers and prospects. Instead of spending time searching for the right contact and then manually entering them into your CRM, you can spend your time selling.
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  • 8
    TypeCharm

    TypeCharm

    TypeCharm

    .... ✨ It enriches your prospect data with web scraping and AI-driven question-answering—making your outreach smarter and faster! 🔍 Features: 1. Web Scraping Capabilities: 🌐 Extract company descriptions directly from landing pages 🏢 Gather customer logos 🔗 Pull LinkedIn profiles 📝 Fetch recent LinkedIn posts 🤖 (Coming soon!) AI-powered agent to search and scrape the web for answers to any query 2. AI Question Templates: 🏢/🏠 Is this company B2B or B2C? 🎯 What is this company’s Ideal Customer Profile (ICP)? 💼 What is this company’s main offering? 🛠️ What problem is this company solving? ...
    Starting Price: $25/user/month
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  • 9
    TalkToAgent

    TalkToAgent

    TalkToAgent

    ...TalkToAgent engages visitors with AI-powered responses tailored to specific industry needs, effortlessly converting them into valuable leads. Businesses can fully personalize the widget to reflect their brand, creating a cohesive and engaging customer experience. Additionally, the platform provides insightful analytics, including chat data insights like landing page performance and visitor demographics, to refine engagement strategies and drive growth.
    Starting Price: $49 per month
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  • 10
    Rox

    Rox

    Rox

    ...The system integrates with legacy tools and is focused on account-based revenue motions, helping sellers reclaim hours weekly, increase engagement by more than 30% and double sales-accepted pipeline in early customer cases.
    Starting Price: $50 per month
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  • 11
    Adsoup

    Adsoup

    Adsoup

    Everything Chat, Meets CRM. Install Adsoup live chat onto unlimited sites, Connect unlimited Facebook pages, a company email account, Whatsapp, LINE, SMS, Twitter DM and receive Facebook Leadgen forms directly into your new CRM and Sales reporting tool.
    1 Rating
    Starting Price: $25.00/month
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  • 12
    SmartrMail

    SmartrMail

    SmartrMail

    ...SmartrMail provides all the tools for your e-commerce store to get more sales from email marketing. Easy-to-use automation, beautiful newsletters and advanced segmentation. SmartrMail also analyses your customers’ purchase history and browsing behaviour to deliver automated, individual personalized emails. We send your customers the products they’ll like, at the right time.
    5 Ratings
    Starting Price: $29/month
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  • 13
    QuoteWin

    QuoteWin

    Supplyframe

    ...DesignWin creates efficiencies in process while maintaining traceability throughout product pricing activities. EMS quoting and comparative analytics round out a full costing solution. The modular structure of our products allows each of our customers to implement a customized solution to solve their specific challenges.
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  • 14
    Samdock

    Samdock

    Samdock

    Samdock is a state-of-the art CRM for small businesses. It focuses on simplicity and a intuitive User Interface. It helps you simplify and streamline your sales and customer management.
    2 Ratings
    Starting Price: €19
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  • 15
    Datapare

    Datapare

    Datapare

    If you are too late to notice when a new product or service emerges in your industry, you will lose customers and therefore money. With Datapare, you will be informed about all the products and services of your competitors within 24 hours. You follow trends closely and keep your customers safe. The most important way to make better decisions is through better and detailed comparison. The more detailed the comparison, the more time it takes.
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  • 16
    CPQ+

    CPQ+

    CPQ+

    ...It is about transformation of the sales process and change, driven by a best of breed CPQ tool. CPQ soon becomes one of the tools of highest exposure to your organisation: to your sales organisation and more importantly to your customers. This first face to the customer of your organisational competence needs to be simple, intuitive and deliver professional looking output, in all circumstances. Understanding the processes, the structures of prices and products, following best practices and optimising the sales cycle during a project is key to a successful launch of a sales system. ...
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  • 17
    Lyriko

    Lyriko

    Hyntelo

    Lyriko is a platform that boosts commercial efficiency and content effectiveness by leveraging AI & automation. It allows your business to effectively manage your customer base by providing actionable insights for sales reps and content journey orchestration. Lyriko helps Life Science organizations achieve the Next Best Action paradigm of omnichannel engagement. Being a scalable and modular platform, Lyriko is a full-fledged AI solution that covers all your needs in the realm of commercial operations, at a global level.
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  • 18
    SP CE

    SP CE

    SPCE

    Give the customer an overview of the complete process with meetings and tasks along the way. Show professionalism and gain trust by being transparent and prepared. Ensure progress in the sales process by assigning tasks to internal staff and the client. Monitor progress to ensure customers are still engaged. Run online meetings like never before.
    Starting Price: $ 45 per month
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  • 19
    Futern

    Futern

    Futern

    Futern is an AI-driven customer acquisition platform with a B2B database of over 600M contacts and 100M companies. It streamlines the sales process, helping businesses efficiently identify and engage high-potential clients while driving sustainable growth.
    Starting Price: $9.9/month/user
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  • 20
    SalesMagic

    SalesMagic

    SalesMagic

    SalesMagic is a self-service sales training platform that lets your sales team practice and improve their selling skills before they talk to real leads. Create personalized prospect personas that mirror your real-world customers and engage in role-play conversations with those customers using state-of-the-art generative voice AI. Post-call analysis provides expert guidance on performance along with actionable improvements. Each call is scored based on a standard sales methodology that you select (SPIN, MEDDIC, BANT, etc.)
    Starting Price: $19.98/month for 30 credits
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  • 21
    Nudge Coach

    Nudge Coach

    Nudge Coach

    We help coaches, consultants, creators and influencers launch a customized coaching app for their clients in less time without coding or breaking the bank. Nudge is the easiest way to launch your online coaching program in a customizable mobile app. No coding, just coaching. Built to make online coaching easier, more effective and more scalable, Nudge Coach makes it easy to customize a coaching app for your clients.
    2 Ratings
    Starting Price: $60 per month
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  • 22
    Seismic

    Seismic

    Seismic

    The Seismic Enablement Cloud is a comprehensive platform designed to enhance sales, marketing, and customer success teams' ability to engage and convert customers. It offers a range of features including content management, sales training, and coaching tools to ensure that teams have the right resources at the right time. With powerful analytics, Seismic enables users to track engagement and optimize performance by delivering insights into content effectiveness and team activities. ...
    2 Ratings
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  • 23
    Sidetrade Augmented Cash
    ...Available is 8 languages and with customers across more than 85 countries it is a global application used by multinationals and enterprises of all sizes.
    Starting Price: $500.00/month
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  • 24
    CallPage

    CallPage

    CallPage

    ...The CallPage widget lets you call your website visitors and helps you gain additional 30-125% more leads. With CallPage you can easily: - Increase in the number of quality leads - Lower cost of customer acquisition - Improve conversion rate - Improve customer experience AI Voice Agent Customize your own AI Voice Agent that speaks with your website visitors in a natural, human way 24/7. With CallPage, you can connect the AI Voice Agent to either the pop-up widget or your website’s contact form. So instead of letting form submissions sit in someone’s inbox, the AI Agent calls the lead back instantly, answers basic questions, and if needed, transfers the call to the right person. ...
    2 Ratings
    Starting Price: $31 per month
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  • 25
    Aiosell

    Aiosell

    Aiosell

    ...It is the only hotel software that uses fully-integrated technology designed to automate all hotel related services on one unified system for increased efficiency and reduced costs. Aiosell integrates 24X7 dynamic pricing along with a comprehensive suite of products that allow hoteliers to drive more customers year round, giving their revenue and reputation a big boost! Aiosell has assisted hotels of all types (5 star, 3 star, independent homestays) increase business and efficiency while reducing costs. All charges are per property per month. OTA Registration will Incur an one-time cost of USD 100. For Booking Engine,the variable fees is calculated on direct bookings only(amount that customer pays). ...
    Starting Price: $5 per month
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  • 26
    VCC Live

    VCC Live

    VCC Live

    VCC Live is an Enterprise Cloud Contact Center software provider that for more than 10 years has been consolidating its presence internationally as a reliable business solution for companies dealing with wide-range customer communications through a variety of channels, including Phone, SMS, Email, Webchat, and Social media. Know more about our solution: https://vcc.live/
    Starting Price: $45 per month
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  • 27
    Vertify

    Vertify

    Vertify

    Don’t Take Your Data For Granted. Use Revenue Operations Intelligence. Accelerate time to revenue and increase new customer acquisition with Vertify. Connect your revenue platforms. Complete automation, no coding required. Real-time data connection. Access to 170MM+ B2B ideal customer contacts. Improve inbound leads with webform optimization. Automatically clean B2B contact data. Replace spreadsheets with automated impact reports. Retain more and target better.
    Starting Price: $460 per month
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  • 28
    lemlist

    lemlist

    lempire

    ...Add cold calls and dial prospects with one click. Include custom tasks and social selling. Sync seamlessly with your team and quickly see at what stage a specific lead is in.
    1 Rating
    Starting Price: $29 per month
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  • 29
    SetSail

    SetSail

    SetSail

    Unlock your sales team's potential with the power of machine learning. First, SetSail automatically captures and enriches your customer and activity data so that your team doesn’t have to. We then build a unique machine learning model for your business, which calculates account/deal health using the CRM data and communication sentiment, leveraging the latest natural language processing (NLP) techniques. Our models prioritize objective signals, such as sentiment in customer conversations, over self-reported measures like deal stages. ...
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  • 30
    Indydesk Sales
    Indydesk Sales is a simple, easy to use, customizable sales CRM tool to manage all your leads, pipelines, tasks, & team. It covers all the major touch-points in the sales journey from a lead to a customer. It helps you to achieve more sales with less stress. With our tool, you could easily handle the following activities: 1. Visualize & analyze Your Revenue Opportunities 2. Create Custom Pipelines & assign leads in stages 3. Integrate Your Lead Source & automatically fill leads 4. Import your existing leads & perform actions 5. ...
    Starting Price: $0.00
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