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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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2296 Products for "customer" with 2 filters applied:

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  • 1
    Bayonet

    Bayonet

    Hudson Rock

    Imagine getting access to a lead-generation platform featuring hundreds of thousands of compromised companies around the world with active vulnerabilities that you can convert into customers. With Bayonet, you can do just that. Find customers who need your solutions in seconds. Filter to find prospects that match your qualification criteria. Enrich prospects with unprecedented vulnerability data. Provide prospects with their supply chain risk reports. Discover existing technologies used by prospects.
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  • 2
    Reevo

    Reevo

    Reevo

    ...Similar to super apps that provide users with many different services in one, Reevo will have all the tools a Chief Revenue Officer and their org need in one platform spanning Marketing, Sales, and Customer Support. We are starting with supporting Sales teams first, before we expand up and down the revenue funnel. The sales tech market alone is $72B and will grow to $193B in 2032, driven by the demand for digital sales tools.
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  • 3
    Pylon

    Pylon

    Pylon

    ...Pylon is the only solar design software to give you high-resolution imagery in-app with no monthly fees. Identify dates of concern and track shading impact throughout the year using Pylon's award-winning 3D Solar Shading toolkit. Help your team better understand customer consumption patterns and maximize self-consumption using Pylon's load profile and interval data analysis. Analyze load profiles & interval data. Close more solar proposals with interactive Web & PDF proposals, native eSignatures and a payment processing gateway. Fully integrated solar CRM designed to integrate with your solar design software and convert proposals. ...
    33 Ratings
    Starting Price: $4 per project
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  • 4
    Fathom

    Fathom

    Fathom

    Free AI Meeting Assistant that instantly records, transcribes, and summarizes your Zoom, Meet & Teams meetings ✨ Never take notes again 🔥 Fathom is an AI-powered meeting assistant designed to automatically transcribe, summarize, and highlight key moments from your Zoom, Google Meet, and Microsoft Teams meetings. It eliminates the need for manual note-taking, providing instant summaries and action items, enabling users to focus on the conversation. Fathom integrates seamlessly with CRMs...
    6,952 Ratings
    Starting Price: Free
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  • 5
    Insider

    Insider

    Insider

    Meet Insider, the first integrated Growth Management Platform (GMP), delivering a broad feature set across the sales funnel from Acquisition to Activation, Retention, and Revenue, leveraging real-time predictive segmentation powered by AI and machine learning capabilities. Built on a unified data layer, GMP is easy to implement and simple to use, with no need for complicated integrations. GMP simplifies the lives of digital marketers and helps them drive growth and loyalty for their brands....
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  • 6
    SALESmanago

    SALESmanago

    Benhauer

    We help eCommerce businesses grow sales through deep customer understanding and seamless multi-channel interactions. Our approach collects real-time data on transactions, preferences, and website behavior, stored and managed in our Customer Data Platform. This data powers our Omnichannel Marketing Automation and AI-driven personalization. Our platform, co-developed with e-commerce marketers, introduces innovative tools like zero-party data collection, AI email design, and flexible workflows to address e-commerce challenges. ...
    Starting Price: 0
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  • 7
    Apollo.io

    Apollo.io

    Apollo.io

    ...Founded in 2015, Apollo.io is a leading data intelligence and sales engagement platform trusted by over 10,000 customers, from rapidly growing startups to global enterprises.
    5 Ratings
    Starting Price: $49 per user per month
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  • 8
    EASA

    EASA

    EASA

    EASA has a unique approach to deploying existing, Excel spreadsheet-based tools as secure, custom web applications. These apps can be deployed within a web portal for use by internal or external staff, including partners, resellers, suppliers or customers as well as subscription based applications (SaaS). Unlike competing solutions, sophisticated spreadsheets with VBA, macros and add-ins can be deployed with EASA. Furthermore, EASA provides full database functionality, approvals and notifications and integration with CRM and ERP systems. ...
    2 Ratings
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  • 9
    WebMaxy Analyzer
    Webmaxy Analyzer provides real-time user insights, heatmaps, surveys & polls, funnel view and form analytics. Get access to your users’ journey videos and know the features that appeal the most to your customers. By knowing your visitors, you can enhance their website experience and boost conversion rates. WebMaxy Analyzer is used by digital marketers, owners, product marketers, and other decision-makers to make an informed decisions. It is simple to use, powerful, and easily integrates with your present tech sack. It helps you find the missing dots in analyzing user behavior. ...
    6 Ratings
    Starting Price: $33/month
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  • 10
    TeleCMI

    TeleCMI

    TeleCMI Technologies

    ...Empowering businesses with exceptional customer experiences, TeleCMI drives productivity and facilitates effective collaboration.
    Starting Price: $0
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  • 11
    RealZips

    RealZips

    RealScenario

    RealZips is a global territory management for Salesforce. The app provides geographic structure to all Salesforce data, based on zip codes, postal codes and partial postal codes. This empowers sales and customer service teams to easily find market potential in every area, and run laser-focused marketing and sales activities.
    1 Rating
    Starting Price: $25.00/month/user
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  • 12
    TikaDevice

    TikaDevice

    TikaMobile

    TikaDevice is a data integration and analytics platform that precisely provides customer insights and sales tools to Sales Representatives with proprietary analytics that can be accessed on the go. This allows for better communication with customers and sales leadership, greater management visibility, and best of all - increased sales.
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  • 13
    HalloPal

    HalloPal

    HalloPal

    HalloPal is a cloud-based service that offers bulk SMS and autodialer capabilities, making it an ideal choice for businesses and organizations looking to efficiently and effectively communicate with their customers or members. With HalloPal, users can send customized SMS messages or pre-recorded voice messages to large groups of contacts at once, saving time and effort. The platform also provides analytics and reporting tools to track message delivery and engagement, enabling users to optimize their communication strategies.
    Starting Price: $0
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  • 14
    Proposify

    Proposify

    Proposify

    ...Create impressive sales documents that stay consistent and error-free. Receive the insights to scale your process, make timely engagements, and accurately forecast. Deliver a seamless sign-off experience for your customers and prospects. Features include a flexible and user-friendly design editor, electronic signatures, CRM integrations, data-driven insights, interactive pricing, content management, approvals, and so much more.
    1 Rating
    Starting Price: $35/month
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  • 15
    ProSel
    ...The app is built native to the iOS platform for fast, reliable, available anytime and fully flexible features to work the way you do. Deploying an order-taking app that automates the order process improves operations and overall customer satisfaction. Increase the life of your ERP by streamlining your internal processes and automating the order entry process with modern mobile technology. By deploying ProSel mobile order-taking app to the field that is always on and available, even if there is no internet connection. Your reps and customers can get specific real-time data including contract pricing, proprietary items and many other distribution industry-specific needs to place orders right into your backend system no matter what your infrastructure is. ...
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  • 16
    TCN

    TCN

    TCN

    ...Provide your agents with a unified experience and the ability to talk with consumers over whichever medium they prefer. Offer numerous channels of communication, and let the customer choose their preference. Equipped with the right tools, your call center can confidently tackle all compliance regulations. Keeping your call center and your customers’ sensitive information safe is of the utmost importance. Following compliance regulations such as TCPA, HIPAA, and FDCPA is made possible by automating and streamlining proper call center practices. ...
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  • 17
    Braze

    Braze

    Braze

    Braze is a customer engagement platform that delivers messaging experiences across push, email, apps, and more. Braze is built specifically for today’s mobile-first world and tomorrow’s ambient computing future. Braze is set apart as the platform that allows for real-time and continuous data streaming, replacing decades-old databases that aren’t built for today’s on-demand, always-connected customer.
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  • 18
    Mailigen

    Mailigen

    Mailigen

    The easiest way to create, send, and automate email newsletters. Trusted for over 9 years by thousands of customers worldwide. Treat your customers like the unique humans they are with targeted email sequences or perfectly-timed campaigns based on triggered responses. There is a human behind every inbox - so interact with them as a human. Harness our segmentation, survey, and triggered response tools and send what they want to hear, when they need to hear it.
    Starting Price: $10.00 per month
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  • 19
    Attio

    Attio

    Attio

    ...The status quo of the CRM market is unacceptable. Millions of businesses across the world are stuck with software that is inflexible, hard to use, or extremely expensive and time consuming to customize. Attio’s mission is to reinvent CRM from the ground up for the next generation of business. We’re building a new platform, built on real-time customer data, that allows companies to build the exact CRM that they need — a platform that is extremely powerful but also intuitive and easy-to-use.
    Starting Price: $0
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  • 20
    ConvertCalculator

    ConvertCalculator

    ConvertCalculator

    Turn your spreadsheet into a website calculator form and boost your business! Let your website visitors turn the knobs and calculate their price, ROI, or savings. Create custom calculator forms and pages entirely by yourself, that would take a team of developers weeks to build. Calculators simplify complex numbers. And help you explain your pricing, features or return-on-investment to your audience. Increase your online conversion with a website calculator form, and instantly capture more leads, sales and customers. ...
    Starting Price: $18.00/month
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  • 21
    Clarity Software

    Clarity Software

    Clarity Software

    ...Manage your bill of materials and analyse your costing vs profits. Easily manage and track all of your customer activity from a lead through to invoiced sale. Analyse your data to find where you are winning and losing business with accurate data.
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  • 22
    Certainly

    Certainly

    Certainly

    Certainly is a Conversational AI Platform made for ecommerce and customer service. Through our next-generation technology, companies are able to deliver exceptional experiences and scale their growth. Insights from conversations with visitors ensure fewer product returns, lower cart abandonment and higher customer lifetime value. Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson.
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  • 23
    Convin

    Convin

    Convin

    ...It automates 100% of lead engagement using multilingual virtual agents and provides real-time assistance to agents during calls. By tracking and analyzing every interaction, Convin offers detailed insights into agent performance, customer sentiment, and key trends. The platform uses AI-powered quality assurance to ensure unbiased evaluations of all interactions, from calls to chats to emails. Convin’s deep analytics capabilities—such as conversation behavior analysis and customer intelligence—empower businesses to optimize agent-customer interactions, replicate successful behaviors, and identify opportunities for improvement. ...
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  • 24
    Mojo Dialer

    Mojo Dialer

    Mojo Dialing Solutions

    ...Manage leads, contacts, sales pipeline and take action with our easy to use lead manager. • Import data, post data automatically from one of our preferred data partners or use our custom lead capture forms to fill your pipeline. • Create calling lists, organize your data into custom groups and create custom workflows. • Manage your tasks, follow up calls and appointments using Mojo's calendar and scheduling tools.
    1 Rating
    Starting Price: $99 per license
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  • 25
    Salesforce Sales Dialer
    Gain back hours of productivity by communicating more efficiently with prospects and customers. It begins by logging details right from within Salesforce. Reach out to customers and prospects immediately just by clicking on their phone number within Salesforce. Find answers, view call history, take notes, and finalize details while your prospects are on the line, all without switching apps or devices. No more sticky notes or napkin scribbles.
    Starting Price: $5 per user per month
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  • 26
    Appinium

    Appinium

    Appinium

    Driving the river of data. Appinium is the most powerful way to leverage videos, multimedia, webinars, and learning natively across your Salesforce environment. Interactive Video Marketing, Unleashed. For the past 15 years, you’ve heard that “video is the future” of marketing. We’re past that now. Data-driven interactive video is the new benchmark. ViewTrac: 100% Native Video and SCORM Enablement. Unleash the power of video across the Salesforce platform (including Communities and...
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  • 27
    wolkvox

    wolkvox

    Microsyslabs

    ...Organizations can manage interactions using video calls, landline, mobile devices, SMS, email and more. wolkvox enables enterprises to create and monitor multiple customer categories, record and analyze client interactions and generate reports to track the performance of campaigns and agents. It offers a variety of features including a drag-and-drop interface, simultaneous calling, Artificial Intelligence (AI)-enabled speech analytics, gamification, and more. Additionally, administrators can use the predictive dialer to establish custom rules for virtual agents, call routing and messages and design templates for email and SMS campaigns. wolkvox supports integration with various third-party ERP, business intelligence, CRM, and information systems.
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  • 28
    SalesBlink

    SalesBlink

    SalesBlink

    .... - Smart Replies, Active Inboxes - Moves Spam to Inbox - WarmUp Domains & Templates - Detailed Deliverability Reports Book meetings with prospects & customers easily, without worrying about the time-zone difference. - Customize Availability - Ask Questions - Sync Calendar - Share Unique Meeting Link
    Starting Price: $39 per user per month
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  • 29
    Fibotalk

    Fibotalk

    Fibotalk

    ...Nudge users to new releases and premium features with inbuilt call to action option. Net Promoter Score (NPS) is a great indicator of user's perception. Track changing customer sentiments with publish and forget in-product NPS. The feedback request is triggered based on rules, increasing the response rate.
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  • 30
    Cloud Funnels

    Cloud Funnels

    Cloud Funnels

    ...Create a new page with a few clicks and pick one of the hundreds of stunning page designs. We got the most advanced header builder with unique widgets, layouts and mobile responsiveness. Make your pages as unique as you want with custom fonts from Google or import your own. Digital, physical, services, memberships - you can sell them all with the Simvoly platform. Fully customize the checkout experience for your audience to ensure the best conversion rates. Add upsell bump offers right before the completion of an order to increase your order value.
    Starting Price: $24 per month
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