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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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23 Products for "customer" with 2 filters applied:

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  • 1
    SocialLadder

    SocialLadder

    SocialLadder

    ... recruiting, onboarding, tasks, and payments from one place. Leverage machine learning to identify top customers and influencers from your database, turning them into high-performing brand advocates. Engage ambassadors with customizable chat, push notifications, and interactive message boards. Assign real-world and online tasks effortlessly, empowering your ambassadors to market through your customers, not just to them. Witness the transformative power of ambassador marketing. Join SocialLadder
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    20 Ratings
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  • 2
    maaiiconnect
    maaiiconnect makes customer engagement simple. It is the only cloud-based platform that brings digital and telecom communications together to help businesses deliver seamless customer experiences. Be a truly omnichannel business. Centralise channels such as WhatsApp, WeChat, Facebook Messenger, SMS, Virtual Numbers, Video Conferencing, and a Web Communications Widget for Live Chat and Web Calls into one place with full customer relationship history, customer data, CRM, ticketing system...
    Starting Price: Free
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  • 3
    JINGdigital

    JINGdigital

    JINGdigital

    JINGsocial is a complete marketing automation tool for your business. If you are a marketer or CRM manager, JINGsocial can support your customer engagement efforts throughout your customer‘s life cycle, from acquisition to conversion. JINGsocial can bind your customers or members to WeChat and create personalized engagement through your social channels. Our marketing suite helps you create campaigns, build customized chatbots and journeys and track and analyze customer behavior. The JINGdigital...
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  • 4
    Jumper.ai

    Jumper.ai

    Jumper.ai

    Make yourself personally available to your customers and attend to them anytime, anywhere - via messaging apps, on your website and blogs, or through your social posts and ads. Deploy artificially intelligent conversational bots, assign in-store sales associates, or mix the two to handle any volume of simultaneous and heterogeneous customer conversations. Process transactions and let your customers shop via instant messaging like it was your cash counter. Take orders, collect payments, book...
    Starting Price: $0
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  • 5
    Pipeliner CRM

    Pipeliner CRM

    Pipelinersales Corp.

    Pipeliner CRM is the AI-powered sales management solution designed to put salespeople first, delivering an intuitive, visual, and engaging experience that drives real productivity and rapid adoption for mid-sized, large, and enterprise teams. With comprehensive pipeline management, advanced AI assistance, no-code Automatizer workflows, and embedded business analytics, Pipeliner eliminates complexity while scaling effortlessly—reducing the need for third-party tools and dedicated...
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    740 Ratings
    Starting Price: $65
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  • 6
    Oracle Social Cloud
    Oracle Social Cloud Service is a product that helps you manage and scale your relationship with customers on social media channels. Oracle has integrated the four best-in-class social relationship management components - social listening, social analytics, social engagement and social publishing - into one unified interface to give you the most complete social relationship management solution on the market. Oracle Identity Cloud Service account with authorization rights to manage apps and users...
    1 Rating
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  • 7
    SocialToaster

    SocialToaster

    SocialToaster

    SocialToaster Enterprise delivers your existing marketing content directly to your ambassadors, breaking through the ad clutter so they’re more likely to see it, engage with it, and share it with their friends. SocialToaster Enterprise is your 24/7 content marketing assistant, actively curating your existing digital marketing content and sending it straight to the email inbox of your supporters, collectively activating them automatically. SocialToaster’s industry-leading platform combines...
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  • 8
    marketplace manager

    marketplace manager

    Gebrauchtwagenheld

    ... Marketplace. Dealers have the opportunity to advertise their vehicles directly on the marketplace under their own names free of charge. Unlike most other sites, Facebook doesn't charge advertising fees or commission. The offer is financed through advertising. Contemporary sales channels for your car dealership! We advertise your inventory where millions of customers are already looking for vehicles. Extend your reach The Facebook Marketplace is the sales exchange within Facebook.
    Starting Price: $1.69 per month
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  • 9
    SOCRUM

    SOCRUM

    Botsify

    Sell more through social media chats! A semi-automated, hyper-personalized way to generate 10x more sales from social platforms, scrape highly relevant audiences such as from Facebook group members, and reach out at scale using our SOCRUM (Aka. SOCRUM) board for social selling. Features: -Increase appointments -Validate your idea -Improve Revenue -Find Link Building Opportunities -Find early customers -Steal competitor's customers Easily scrape your competitor’s Facebook group...
    1 Rating
    Starting Price: $49
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  • 10
    Buyapowa

    Buyapowa

    Buyapowa

    For more than 10 years, we’ve been designing new ways for enterprise brands such as T-Mobile, EDF, Tesco, Vodafone, and hundreds more to leverage rewards and acquire more of the right customers. We know every business is different, which is why we built Buyapowa to be flexible to different needs. Tap into just one of our reward marketing solutions - including referral, brand partner, reward distribution, influencer, advertising & sponsorship, and more - combine a few, or deploy the full stack...
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  • 11
    Engagelyee

    Engagelyee

    Engagelyee

    ... value, earned media value and LTV (Life-time value). Create a centralized wiki in the form of learning forum for brand’s marketing & sales collateral repository in the form of PPT, whitepapers, reference materials etc. Tap into the customer lifecycle and engage with customers, potential customers, brand evangelists, target audiences with specific, personalised and humanised brand voices.
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  • 12
    Penny AI

    Penny AI

    Penny AI

    Penny exponentially increases revenue via the duplicatable field experience consultants & leaders demand while providing you with the data and insights at the pace of innovation you need. Penny is designed to help sales consultants interact with customers and automate sales workflows using artificial intelligence (AI) and machine learning technology. It enables marketing and sales teams to calculate churn rates, monitor market trends, and identify opportunities to optimize customer engagement...
    Starting Price: $6.99 per month
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  • 13
    Trender.ai

    Trender.ai

    Trender.ai

    Better leads, more responses, more meetings. Target and engage customers early in their evaluation cycle with our unique search and recommendation platform for social media. Your prospects are talking about and looking for solutions on social media. Quickly find the most current and relevant posts from your potential customers. Interact with your prospects’ posts to build a digital relationship. Like, comment, and share your way to significantly higher response rates to your email and cold DMs...
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  • 14
    Oktopost

    Oktopost

    Oktopost

    Oktopost's social media management, social listening, and employee advocacy solutions enable B2B organizations to amplify their brand on social media and measure the real impact of this channel on the business. Oktopost allows marketers to better engage with customers and prospects, get actionable insights, and prove ROI. Integrating natively with all major marketing automation and CRM platforms – including Salesforce, Marketo, Eloqua, HubSpot, and Microsoft Dynamics 365 – Oktopost helps...
    1 Rating
    Starting Price: POA
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  • 15
    SleekFlow

    SleekFlow

    Sleekflow Technologies Limited

    SleekFlow is an agentic AI platform that transforms conversations into sales. Trusted by over 1,500 enterprises across over 80 countries, we unify communication channels into one single platform. Integrating with your own CRM or e-commerce platform, you can build a teams of AI Agent that can reply, and act on behalf of you. Customizable workflows supercharge human-AI collaboration for faster conversions. SleekFlow is located in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the...
    Starting Price: Free
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  • 16
    Grapevine6

    Grapevine6

    Grapevine6

    ... user. Human to human engagement is critical, and now more than ever business conversations are sparked and relationships are nurtured on social media. Grapevine6’s deep integrations with leading enterprise security, compliance, and archiving platforms enable even the most risk-sensitive teams to sleep well at night. Clients manage and restrict sensitive content and monitor communication at scale with rules and workflows customized to their needs.
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  • 17
    WiserNotify

    WiserNotify

    WiserNotify

    .... Offering social proof & FOMO marketing solutions that will help you catch the attention of potential customers, Wiser Notify assists you in thriving sales and builds better credibility. Generate trust and gain popularity by showing recent actions like sales, sign-ups and subscriptions on your site.
    1 Rating
    Starting Price: $10 per month
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  • 18
    Krato Journey

    Krato Journey

    Think Box HQ

    Krato is a top-notch mobile app development company that specializes in direct sales solutions. Their flagship product is a cutting-edge mobile app designed to boost revenue and improve customer retention. The app is tailor-made to address the specific needs and challenges faced by companies in the direct selling industry. With a strong focus on gamification and training, Krato empowers businesses to engage and retain their distributors effectively. The app also provides advanced lead...
    1 Rating
    Starting Price: $7,500
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  • 19
    Hearsay

    Hearsay

    Hearsay Systems

    Hearsay Systems is reinventing the human-client experience in financial services. The Hearsay Client Engagement Platform empowers over 200,000 advisors and agents to authentically and intelligently grow business relationships by proactively guiding and capturing the last mile of digital communications. The world’s leading financial firms—including New York Life, Morgan Stanley, Charles Schwab, and Ameriprise—rely on Hearsay’s SaaS platform to scale their reach, optimize sales engagements,...
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  • 20
    Showpad

    Showpad

    Showpad

    ... showrooms, to enable more engaging in-person conversations. Plus, sellers can easily collaborate with decision-makers through comments and uploads in a Shared Space—a convenient and customized microsite that helps speed up the sales cycle. Scale the winning behaviors of top sellers with Showpad Coach to deliver the onboarding, training, and coaching your team needs to become trusted advisors and exceed targets.
    1 Rating
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  • 21
    Momentum Data

    Momentum Data

    Momentum Data

    The Leading Social Selling Platform For Enterprise Sales & Marketing Teams. Leverage data and Artificial Intelligence to build awareness, start conversations and capture new customers. Software-with-a-Service (SwaS) solutions that combine the power of SaaS with a team of top-notch data scientists. Clean up old, incorrect or incomplete records in your CRM system, enrich your entries with missing data points. Identify and analyze the most relevant accounts within your target market, monitor them...
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  • 22
    MW2 Direct

    MW2 Direct

    MW2 Consulting

    We’ve designed a solution catered to the needs of the direct selling market. Make it easy for consultants to grow their business and represent your products with MW2 Direct™. Deliver a rewarding opportunity for consultants to expand their businesses. Stay connected at events with customizable payment methods including cash. Attract new customers who are genuinely interested in what you have to to offer. Designed specifically with social selling in mind, MW2's Direct Selling/MLM Model Suite...
    Starting Price: $1,250 per month
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  • 23
    Poseidon

    Poseidon

    Poseidon

    A sales rep’s job in 2024 is extremely challenging. Limited budgets, pressure to perform, etc. We make a rep’s job 7X easier by combining data, keeping track of social sales touchpoints, effortless collateral sharing, and AI copywriting playbooks in one place. And we combine it with amazing customer service. Instantly search through your library of messages to find what's worked. Know what messages & content worked, and which of your salespeople did the outreach. Know what to say to people...
    Starting Price: $299 per month
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