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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1474 Products for "customer" with 2 filters applied:

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  • 1
    Locus

    Locus

    Mara Labs

    Locus’ AI-powered platform powers world-class retail customer experiences by enabling logistics excellence across the entire fulfillment chain. Our modular, API-first solutions automate decision making across the first, mid and last mile to deliver more at lower costs, and ensure a competitive edge. Elevate omnichannel retail profitability, customer experiences and environmental sustainability with our market-leading, AI-driven, end-to-end retail logistics platform. With over 350 deployments...
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  • 2
    Clarity Software

    Clarity Software

    Clarity Software

    Tired of investing in quoting software that doesn’t grow with your business? It’s time to work smarter with Clarity Software. Get consistency, visibility and profit assurance from day one. Your invoices are automatically generated from the confirmed quotes you send to your customers. So you can be confident that every invoice contains all the correct information and is on brand with our custom invoice templates. Save time chasing payments. Build complex quotes in seconds and track through...
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  • 3
    Revers.io

    Revers.io

    Revers.io

    We are committed to simplifying the after-sales experience for distributors and consumers. Optimize the upgrading of your returns and reduce your logistics costs thanks to intelligent management. Your customers make their purchase with confidence thanks to the simplification of the return process and the transparency of the follow-up of their file. The Revers.io platform is aimed at distributors and brands who want to use a state-of-the-art solution to manage their returns. Offer an online...
    Starting Price: $99 per month
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  • 4
    OrderOasis
    OrderOasis is a browser-based online order entry system developed by Ai2, designed to streamline the ordering process for businesses and their customers. Compatible with all major internet browsers, it allows users to place orders from any desktop or mobile device without the need for additional hardware. The platform features progressive search capabilities, enabling users to find products quickly by item description, brand, category, or product code, with smart auto-correction for misspelled...
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  • 5
    ZetesChronos

    ZetesChronos

    Zetes FasTrace

    Every day millions of deliveries are efficiently made using ZetesChronos. ZetesChronos is an electronic proof of delivery software which helps control and improve your collection, delivery and related management processes. It connects your drivers, back-office workers and logistics management and gives you real-time visibility on goods, vehicles and returnable assets so you can ensure the perfect delivery, every time and offer your customers visibility on the status of their shipments. Using...
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  • 6
    Keros

    Keros

    Keros Digital

    Keros Digital offers K-OMS, a powerful distributed order management system designed to simplify and optimize retail operations. The platform centralizes orders from all sales channels, ensuring timely delivery and easy returns. Real-time inventory control across multiple locations reduces stock issues and supports multi-marketplace integration with platforms like Amazon and eBay. K-OMS automates workflows to minimize errors and cut costs while enabling a unified omnichannel customer experience...
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  • 7
    X4

    X4

    Rinax Systems

    RINAX distribution management software, X4, was created to assist our clients with the management of critical business processes, such as sales order processing, pricing management, gross margin management, stock replenishment, managing inventory levels and cash flow management. Our X4 software enables you to enter sales orders in seconds, call up invoices or sales figures on-demand and process returns with a few clicks of a mouse. You will serve and satisfy more customers in less time, price...
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  • 8
    EverTransit

    EverTransit

    EverTransit

    EverTransit is a mobile transportation, technology and data management platform. Manage your fleet with powerful tools, built on the newest technology. Give your customers the best mobile experience, allowing them to book for now or later. Run your company the way you want with a full back-end system for billing, customer management, and accounting. Become a part of EverTransit Connect, the first and only on-demand affiliate network for farming rides in and out. Bring new efficiency to your pre...
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  • 9
    Global Wizard
    Sometimes, the process is complex by necessity. Global Wizard can make this complexity easier for your team to implement. After decades of implementing software and process solutions for our customers, we've got some mighty arrows in our quiver. Use our flexibility and existing solutions to quickly craft a customized solution for your operations at a fraction of the cost. For the smaller or less complex exporter, we've decomposed our large suite of applications into a simple, price point...
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  • 10
    Blastramp

    Blastramp

    Evo North Technologies

    ... chain with ease. Accessible Customer Tracking: Instantly manage credit holds, export information, and categorize customers based on distribution channels. Our detailed customer profiles provide you with complete order histories, account summaries, and much more.
    Starting Price: $500 per user per month
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  • 11
    Skyhook

    Skyhook

    Skyhook

    Pioneers in location technology & intelligence. Harness Precision Location to position devices in any environment. Use Geospatial Insights to meet your customers where they are. Our geo-positioning software solutions enable businesses to locate connected devices in any environment. Leverage location in your digital transformation or to better understand your customers’ offline behavior. With flexible, easily implemented software, billions of location points, and curated venues, the applications...
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  • 12
    Sales Accelerator

    Sales Accelerator

    VoltusFreight

    Increase your revenue by managing enquires systematically. Know what and where your sales team activities are and track tasks easily. Track bottlenecks and increase operational efficiency. Create Jobs, related task, allot task to teams or individuals. Keep your books updated. Track income, expense, payment, account receivables, and account payables. Always be credit ready. Increase your business with VoltusFreight Freight Finance. Empower your customers to share enquire, receive quotes, chat...
    Starting Price: $2.00 per month, per user
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  • 13
    Scribble Maps

    Scribble Maps

    52 Stairs Studio

    Our basic service is completely free and allows you to create custom maps, widgets, and images. Share your custom maps with friends or publish them to your website/blog. Scribble Maps Pro gives you more control over your map data. Pro includes advanced editing tools, formats, and security options. Our API lets you integrate Scribble Maps directly into your application. Where you need map authoring, annotation, or sophisticated interactivity our API can help. Scribble Maps can import any data...
    Starting Price: $168 per year per user
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  • 14
    Boltrics

    Boltrics

    Boltrics

    Call us stubborn. Call us visionary. Call us pragmatic. The fact is that all our customers go live within three months. And that every customer continues to have the latest Microsoft technology. The standard for logistics, your industry. Whatever part of logistics you operate in, there should be no doubt about the importance of processes and information flows. Because not only your business operations but also those of your customers stand or fall with your IT solution. That is why we developed...
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  • 15
    Isendu

    Isendu

    Isendu

    Selling online is find new ones horizons We believe in an agile world, made up of transparent connections and harmonic processes. A world where business must be supported by simple tools. We are here to improve your life, simplify your logistics and online sales management. Thanks to us you can focus on the growth of your company and you will always have satisfied customers. We believe in stories of commitment and growth. Like yours. Do you want to find out how we can accelerate the shipments...
    Starting Price: €49 per month
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  • 16
    OTO

    OTO

    OTO Global

    Your ultimate shipping gateway is here. Ship your online orders directly from your Brick & mortar stores and warehouses. With the best delivery companies As fast as 2 hours! No setup cost. No integration cost. Pay for successful deliveries only. We enable our retailers to fulfill and deliver their e-commerce orders from the nearest available physical store/warehouse to the customer. Our Solution connects you with trusted, fully-integrated delivery companies to deliver your packages in less than...
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  • 17
    HyperTrack

    HyperTrack

    HyperTrack

    The easiest way to drive operations efficiency with app location Implement your use case for free within minutes. Reward your top performers Drive productivity with live location. Top performing individuals, teams & regions. Quality scores for work done. Granular visibility with hierarchical views. Drill down to location history as a timeline. Real-time views of progress. Proactively handle no-shows Reduce anxiety for your customers. Live routes and ETAs. Alerts for delays on the way...
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  • 18
    i-delivery.app

    i-delivery.app

    Brandingkey

    ... the billing of customers and suppliers: with the possibility of monitoring the individual driver, the various collection stations and the optimal route calculated based on the distance of the destinations, it is proposed as the More complete app. Reports and draft invoices can be generated complete with details of the date and time of each shipment for both customers and drivers. An important rewarding feature of i-Delivery is that it allows you to avoid the risk of losing services provided
    Starting Price: $99 per month
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  • 19
    Logistyx TME

    Logistyx TME

    Logistyx Technologies

    Logistyx TME is a SaaS-based multi-carrier solution for global parcel shipping that guarantees carrier compliance, streamlines transportation booking, monitors parcel delivery movements, and identifies ongoing opportunities to increase profits per shipment. With 550+ global carrier integrations and long-standing partnerships with enterprise solution providers such as Blue Yonder, Manhattan, Oracle, and more, Logistyx TME customers consistently achieve on-time delivery at the optimal cost...
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  • 20
    INControl

    INControl

    Tracer Workflow

    ... tickets, Customer issues, After sales service) - Asset Management (Maintenance, Renewals, Services, Inspections, Licenses, etc.) - HR (Leave, Expenses, Equipment issue, recruitment, Reminders, etc.) - Reporting (Power BI dashboards, Big screen reports, Detail reports)
    Starting Price: $75 per user per month
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  • 21
    Global Visibility Platform (GVP)
    Visibility - You have millions of dollars in equipment and freight constantly on the move. When they stop moving, you and your customers need to know about it. The IntelliTrans Global Visibility Platform℠ includes multi-modal command and control features that give unprecedented visibility into your fleet and non-fleet equipment to proactively manage your shipments from origin to destination, with a focus on exceptions and enhancing your customer experience. IntelliTrans' Global Visibility...
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  • 22
    Geopointe

    Geopointe

    Geopointe

    Geopointe is a native AppExchange application that location-enables Salesforce and brings actionable insights to our customers' business processes. See For Yourself, Mapping made simple – Real Simple. Geopointe is a native AppExchange application that location-enables Salesforce and brings actionable insights to our customers' business processes. Who is Geopointe for? SALES: Schedule trips and optimize routes; Check-in and log meetings notes; Fill in meeting cancellations. Features: Unlock...
    1 Rating
    Starting Price: $45 per user per month
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  • 23
    CloudWadi Logistics Software
    Online cloud software for freight forwading and logistics companies. Includes: Customer relationship management, pricing and quotation system ocean, air and land freight operations, FCL, LCL, custom clearance, cargo tracking, invoicing and you can extract all documents you need. Integrated business management software for thousands of customers, including ERP / Financials, CRM and your special business operations with real-time dashboards, reports and workflow management. Solutions for large...
    Starting Price: $35 per user per month
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  • 24
    Dart Fleet Management

    Dart Fleet Management

    SW Development Group

    ..., optimising routes, tracking drivers and receiving delivery evidence from your customers simple and easy. View drivers current location, speed and status, no fixed-term contracts, explore past shifts and driver activity, integrated customer management. Add your team to manage day-to-day operations, an integrated inventory, obtain delivery evidence, photos and signatures, printable PDF manifests.
    Starting Price: $82 per month
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  • 25
    Chain.io

    Chain.io

    Chain.io

    ..., once you're wired into the Chain.io network, you'll be able to seamlessly connect to your trading partners and other internal systems without brittle one-off mappings. New customers are the lifeline of your business. As a freight forwarder or software provider, the integration experience is often the first real touchpoint your new customers have with your company. Chain.io's team of implementation specialists make sure you shine during these key interactions.
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  • 26
    WeSupply Labs

    WeSupply Labs

    WeSupply Labs

    WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users. Features Summary: ✓Proactive Notifications of delivery status ✓Package Tracking ✓Returns & RMA ✓Store Locator with complete SEO schema and Social Integration ✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS ✓Delivery Estimate Algorithm based on historical processing...
    1 Rating
    Starting Price: $0.03/shipment
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  • 27
    Descartes MacroPoint

    Descartes MacroPoint

    Descartes Systems Group

    We want to help you meet your customers’ visibility demands and simplify your workflow. By eliminating check calls through real-time tracking and automated alerts, MacroPoint enables you to make the best use of your time while maintaining top-quality service for your customers. What if it were possible to automatically match your customers’ loads to open capacity from your trusted carrier network? And if no trucks were available, to exponentially expand your trusted carrier network...
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  • 28
    Solvo.TOS
    ... of predefined intersystem interfaces (gateways). Thanks to the modular structure of TOS, a high flexibility at selecting the optimum configuration that fully meets the Customer’s needs is achieved. Solvo.TOS has a service-oriented architecture (SOA). The individual modules interact with the kernel and each other via standardized protocols. SOA enables introducing new modules to the system regardless of other system services and allows effective system development and quick customization.
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  • 29
    GullsEye

    GullsEye

    GullsEye

    ... effectively. Plan vessel loading, discharging and shifting operations. Execute and manage your plans flawlessly. Just in time work orders to your cranes, trucks, weighbridges and gates. Start , pause or cancel operations. Simulate the operation plans and analyze operation efficiency. Define your services, define customers, agencies, liners, subcontractors. Manage quotations and contracts. Create customer invoices automatically and auto-notify customers about their operations.
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  • 30
    Team Procure

    Team Procure

    Team Procure

    Team Procure is a cloud-based procurement suite that empowers businesses to manage their purchasing approvals, purchase orders, strategic sourcing, suppliers, and inventory. Conduct RFQ and E-Auction negotiations to secure the best deals with your suppliers. Generate custom reports based on department, project, or category and make data-driven decisions for your procurement strategy. Team Procure caters to both SMBs and Enterprise organizations with the ability to customize our system...
    Starting Price: $250/month (3 users)
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