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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1475 Products for "customer" with 2 filters applied:

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  • 1
    Freight+

    Freight+

    Freight+

    Our shipping software runs real-time (pops-up) inside your accounting software sends order information generates tags and all international documents using order details. No user input required! Optionally writes backtracking, price, and cost. Custom integration is also available or create your own custom pop-up or background processing shipping system using our Freight+ API (SDK Software Developers Kit). Imagine a multi-carrier shipping software that consolidates and rate shops UPS, FedEx, USPS, and LTL into one easy-to-use software application that runs inside YOUR applications. ...
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  • 2
    Cargo3000

    Cargo3000

    Cargo3000

    ...It allows users to process international and domestic shipments in seconds, includes over 80 documents, invoicing, and accounts payable processing plus numerous additional features and interfaces. As each freight forwarder has its own unique requirements, we customize Cargo3000 to meet each client's exact needs. Cargo3000 was specifically designed from the top down to be the most productive system available. Export shipments essentially require only four screens to complete a shipment while import shipments require five. The integration of Cargo3000 with fax, email, accounting, brokerage, CAED and EDI systems can provide substantial additional productivity benefits.
    Starting Price: $2,500 one-time payment
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  • 3
    Tecsys Elite™ Warehouse Management
    ...Patented Visual Logistics technology provides workers with clear visual instructions to increase efficiency and accuracy by double digits at the lowest possible operating cost. With Elite™ WMS’ innovative technology and system-directed processes, you can extend, scale and adapt to the complex fulfillment challenges and demands of your customers. Elite™ WMS is tailored for your industry, but Tecsys’ platform technology enables users to personalize and achieve a perfect fit for your exact business needs. Elite™ WMS easily adapts to the seasonality and changing needs of your business. Ramp up when it’s busy and scale down when things quiet down. The Tecsys supply chain platform is the ideal collaboration point for customers, suppliers and partners to work together as a borderless enterprise.
    Starting Price: $50000 one-time payment
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  • 4
    Optimiser WMS

    Optimiser WMS

    Optima Warehouse Solutions

    ...Only pay for what you need with our modular software and take advantage of all of our advanced warehouse management features. As well as a growing list of out-of-the-box Optimiser integrations such as Shopify, Woo Commerce, Zedonk or DPD, Royal Mail & Hermes, we offer affordable custom integration with practically any system. An innovator in warehousing management systems since 2001, we have the experience to positively transform your warehouse. Our proven success in many different warehousing businesses allows us to provide expert advice and consultancy to all our customers. We created our Optimiser Warehouse Management Software to help businesses become faster and more productive.
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  • 5
    Microlistics WMS

    Microlistics WMS

    Microlistics

    Solve any warehousing challenge with the full capability of Microlistics WMS at your disposal. Designed to power the most advanced warehouses in sophisticated supply chain ecosystems, Microlistics WMS Enterprise can be custom configured to meet your operational requirements, regardless of scale, industry or bespoke requirement. Solve any warehousing challenge with the full capability of Microlistics WMS at your disposal. The best-in-breed edition of Microlistics WMS comes with all functionality unlocked and can be customized to meet your exact requirements. ...
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  • 6
    cadis

    cadis

    KRATZER AUTOMATION

    ...You can rely on cadis, to be scalable and it will grow in line with your business. cadis, the perfect enhancement to your existing freight forwarding software or ERP environment. cadis offers a broad range of functionality for transport managers, dispatchers, drivers, depot employees and customer service staff. We provide you with innovative software solutions for planning and monitoring. Our software solutions are available as Android apps as well as Web apps. In addition to that we also produce customized developments according to your requirements by request­. The scalability and flexibility of cadis are the basis and drive for the future and the growth of your logistics business.
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  • 7
    Bluesoft360

    Bluesoft360

    Bluesoft360

    Bluesoft360 makes invoicing easy, so you can get paid faster. You can send invoices automatically to your customers at the end of the services. Take control of your business routes. Knowing the precise location of your customers. Bluesoft360 give you the ability to track the locations of your client and the services you bring. Monitor a variety of important details such as service time, visit result, open invoice and manage payment. Dust Protected & Splash Proof Three Inch, iOS Compatible Bluetooth Portable Printer is a revolutionary ruggedized portable Bluetooth printer. ...
    Starting Price: $375 per user per month
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  • 8
    Proteo Enterprise
    ...We do the IT heavy lifting (setting up and managing servers, ensuring high performance and security) so you don't have to. Integration is baked into Proteo Enterprise (Our flagship transport management system) making it easier to link up to your customers and systems. This in turn removes re-keying and provides a full audit trail of actions. Send real-time information back to your customers and keep them updated on the delivery progress of their goods.
    Starting Price: $125 per month
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  • 9
    ProSKU WMS
    ...ProSKU enables you to optimize your storage space, increase picking efficiency and guarantee accuracy in despatch. All of which are business-critical when running a new or established warehouse operation. Improve your all-important customer service and reduce customer churn. Enjoy increased productivity and reduced costs, helping your business to stay competitive and increase margins.
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  • 10
    Freightalia

    Freightalia

    FREIGHTALIA

    ...Freightalia is the most powerful automatic quoting system ever created for freight forwarders, fully customizable to your needs, country or service. Simple and intuitive for you and your customers. As the system operates in the cloud, no IT infrastructure other than an Internet connection is required. Find the perfect plan for your business and discover how much easier quoting can be with Freightalia. With all the time you’ll save, it’s a product that pays for itself. With Freightalia you can send beautiful quotes to your customers in real-time. ...
    Starting Price: $48 per month
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  • 11
    iMars

    iMars

    iInterchange Systems

    ...It targets to improve the approval time for M&R managers, thus improving efficiency of depots, and provide measurable cost saving on the M&R activity. Easy adoption of customer’s M and R workflow, validations on repair codes, configurable approval process. Estimates can be assigned to the recovery agents for follow up and recovery of repair cost.
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  • 12
    Delivery Master

    Delivery Master

    Delivery Master Software

    Delivery Master Courier Software delivers more than just software. We deliver the technology that boosts efficiency, provides a better customer experience and drives performance. We are a leading provider of specialized courier, time-critical & logistics software. Delivery Master is used by a wide variety of courier companies across the UK, from start-up businesses to large fleets. We pride ourselves on having great relationship with our clients, providing an unrivalled customer service and system support. ...
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  • 13
    FLEET

    FLEET

    PixoVIN

    ...Capture works in low light, high glare, and all lighting conditions. Whether you’re in the business of auto detailing, transport, junk, salvage, insurance reporting, sales, etc., you can customize FLEET to fit your workflow. Everything Fleet does has come from requests from automotive professionals like you. Use your device’s camera to scan a VIN barcode, or use the keyboard to type it in if a barcode is not present. Add custom fields to gather the data you need to make your business work. Take or uplaod photos and add notes about the vehicle to capture even more details about your vehicle. ...
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  • 14
    Eurobit WMS
    ...Ten years later, Eurobit was born. Although we got a new name, old values ​​and ideas are a treasure we have kept. Over time, the number of Eurobit family members, both our employees and loyal customers, has grown and, committed to expanding services and capacity, from a small company, we have become a respectable team, capable and always ready to meet all customer requirements. We respect the past by creating a better future. We keep what is good and keep up with the world, making it better. After all, we can only predict the future if we create it ourselves. ...
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  • 15
    C.H. Robinson

    C.H. Robinson

    C.H. Robinson

    Our global reach, deep industry knowledge, innovative technology, and extensive transportation network have allowed us to bring the latest learning to bear on our customers’ unique challenges and desires. We leverage our scale to create innovative and tailored solutions that help our customers optimize their supply chains to stay ahead of their competition in a market that changes every single day. As a contract carrier, you’ll have access to additional tools, resources, and more loads available than any other provider in North America. ...
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  • 16
    Click Reply
    A suite of integrated solutions for the management and control of your Supply Chain Execution. The challenge of Supply Chain Management is to integrate end-to-end solutions to break down barriers between the supplier, company, customer and consumer, turning existing models into collaborative networks in which the proper planning and implementation of execution components are increasingly important. In this era of globalization and competition, Supply Chain Management (SCM) can no longer be considered optional for businesses: indeed, maximizing profits and reducing operating costs while enhancing the level of customer service and improving inventory control, are the challenges that companies must address and overcome. ...
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  • 17
    Actindo

    Actindo

    Actindo

    ...Regardless of whether you sell wholesale, via distributors, on marketplaces, via social commerce or Direct-2-Consumer via your own branded web shop: Actindo is the first and only fully integrated solution for building valuable customer relationships and at the same time digitizing important business processes. Use the fast lane for successful digitization: Deliver a seamless omnichannel experience to your customers. With Actindo, all workflows across all sales channels are combined in a uniform platform. No data silos or inflexible processes will slow you down on the way to modern digital commerce in the future. ...
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  • 18
    JungleWorks FLIGHTMAP
    ...The advanced multi-vehicle route planning system will allow you to take into account the vehicle's capacity and a load of tasks in RO to avoid overloading. Choose to add a store or place a locator map through custom style designs. Time to shout loud for your brand by putting your logo on markers. Get hybrid customization for your maps that integrated with the highly scalable & robust API's of best mapping platforms available n your region. With the help of forward and reverse geocoding, either get the latitude and longitude coordinates or identify the exact location.
    Starting Price: $5 per month
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  • 19
    MileIQ

    MileIQ

    MileIQ

    ...The app tracks miles automatically in the background, saving users time and eliminating the need for manual logging. Users can classify trips as business or personal with a simple swipe and add notes or custom labels for organization. MileIQ generates tax-compliant mileage reports that make reimbursement and tax deduction easy and accurate. It supports multiple vehicles, custom mileage rates, named locations, and detailed route maps. Available for iOS and Android, MileIQ is trusted by over 1 million active users with more than 80,000 five-star reviews.
    Starting Price: $7.50/month
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  • 20
    Connected Business

    Connected Business

    Connected Business

    Connected Business Is A Suite Of Applications That Unifies ERP/Financials, CRM, Ecommerce, Point Of Sale, Warehousing, Shipping, Digital Marketing, And More, For Over 7,000 User Worldwide. Our Unified Approach Allows Our Customers To Provide Superior, Real-Time, B2C And B2B Ecommerce Experiences. Benefits Include A Single Source Of Truth For Customer And Inventory Data, Always Accurate Stock Availability, Real-Time Data For Immediate Order Fulfillment And A Singe Set Of Shared Business Rules Across Sales Channels. Designed With Customizability In Mind With A Flexible Platform Architecture And Available Source Code. ...
    Starting Price: $299 per month
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  • 21
    TradeLanes

    TradeLanes

    TradeLanes

    ...Seamless: Collaborate Online Connect with all the parties to your global transaction through a single, secure platform for real-time visibility of the transaction and easy collaboration. Faster: On-time Deliveries. Automated processes ensure full compliance with customers’ requirements, translating to faster deliveries and a shorter trade-to-cash cycle. TradeLanes is the new way that businesses trade with other businesses.
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  • 22
    YouSellWeSend

    YouSellWeSend

    4elements

    ...We not only ensure the technical connection of the systems, but are also your direct contact with our support team. Fast Setup. Send goods quickly! Through a digital connection via an interface to your systems and shipping service providers. Customer fulfillment portal. With the free customer fulfillment portal YouSellWeSend you have an overview of your stocks and all warehouse movements. Independent of location. Using one central software and standardized processes, your goods can be stored flexibly where it makes sense in our partner network. We fulfill articles from all industries and areas of life.
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  • 23
    NEXT

    NEXT

    NEXT

    ...Real-time tracking + proactive communication = less time worrying about your shipments and more time growing your business. Our technology was created to make your job easier, streamline your operations, and help grow your business. As we grow, our customers grow. We develop our technology to create efficiency and ensure that customer feedback drives improvements. NEXT enables shippers and carriers to save time and earn more money, faster. NEXT makes freight easy for shippers, carriers and independent owner operators.
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  • 24
    Circuit

    Circuit

    Circuit

    ...Got notes and other info you want drivers to see, that's not a problem either. Track the progress of your drivers in the field. See where they've been, where they are and where they're going in real time. A customer paid for morning delivery, or a specific time slot? Include this in the spreadsheet or add manually and we'll ensure drivers arrive in time. Driver tracking, proof of delivery, notifications, ETAs - Circuit provides everything you need to deliver successfully and delight your customers.
    Starting Price: $40 per driver per month
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  • 25
    BooknRide

    BooknRide

    BooknRide

    BooknRide is a bundled taxi booking software that enables you to get started with your own online on demand taxi booking website or app. The software can easily be customized for other business verticals such as taxi booking, ride sharing etc. You can contact us for custom development inquiries. Coded in Java for Android and Swift for iOS, with our progressive structure comprises of easy administration, real-time tracking, overall view of ongoing ride, etc. BooknRide is packaged with multitudinous marketing modules and effectively optimized technique saving you thousands of dollars you would have spent with an SEO agency. ...
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  • 26
    ShipJunction

    ShipJunction

    ShipJunction

    ...We simplify the management of shipments across multiple carriers with our easy-to-use, automated and customizable solutions. We produce all documents required to ship out an order, including branded trading partner packing slips, custom labels and GS1-128 labels. From the time an order is in the system, we’ll streamline all the major fulfillment steps involved in getting it together and out the door. ShipJunction is a certified Built for NetSuite application, providing seamless integration and advanced shipping features for NetSuite customers. At ShipJunction, we go beyond what’s standard, because finding smart, efficient shipping solutions for your business starts with creative problem solving. ...
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  • 27
    Signal Ocean Platform
    The Signal Ocean Platform helps you make better-informed decisions, faster and with greater confidence. Algorithms fuse curated data with yours to create customized, exclusive market insights. The Free Edition is a great way to start your discovery of The Signal Ocean Platform and a fantastic gateway into the world of commercial shipping. By continuously processing ship location and commercial deal information, The Signal Ocean Platform provides updates in real time, so you can evaluate competition in an unprecedented way. ...
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  • 28
    Daksh Technology Cold Storage Software
    ...Besides being a complete cold storage inventory management system, it also includes inward, outward, inventory management, accounting, the calculation(load, heat) & many more at affordable pricing. Daksh technology provides tailored tags and aims to take on turnkey projects. We have state-of-the-art facilities for producing customized cold storage software for you.
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  • 29
    Boxtal

    Boxtal

    Boxtal

    ...Ship in France and internationally without stress. Print all your slips and customs documents in 1 click. Manage all your shipments in a single interface. Print your documents, track your parcels, reschedule a pickup, cancel a shipment with Boxtal's dispatch center.
    Starting Price: €3.37 per shipment
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  • 30
    Motion-S

    Motion-S

    Motion-S

    Motion-S is a leading data-driven behavior analytics solution provider in the mobility ecosystem and a trusted partner for companies from multiple industries providing them with the most advanced, accurate, and customized solution on the market, giving them a head start in telematics. The Motion-S mobility analytics platform transforms raw location data from smartphones, simple trackers, IoT platforms, and databases or car data into actionable insights, providing a deep understanding of individual mobility patterns. Predictive analytics in terms of risk, car health, and eco-efficiency allows fleet managers, insurers, OEMs, smart mobility operators, public authorities, and transportation providers, to optimize their offer and to improve their value propositions for their customers. ...
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