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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1474 Products for "customer" with 2 filters applied:

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  • 1
    Appath

    Appath

    Appath

    Appath is cloud solution for multichannel eCommerce retailers to centrally manage their inventory, orders, shipping, and customer service. The robust features in an easy-to-use application enable our users to efficiently operate their daily processes and increase sales. Appath is seamlessly integrated with major sales channels such as Amazon, eBay, Shopify, and Magento, as well as major shipping carriers UPS, FedEx, and USPS. Appath is a complete web-based software, allows full control of your...
    Starting Price: $15 per month
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  • 2
    DispatchTrack

    DispatchTrack

    DispatchTrack

    When you make promises to customers, DispatchTrack’s right time delivery management software makes sure you deliver. DispatchTrack is the leading solution provider of last mile delivery software, helping top brands around the globe power successful deliveries 180 million times a year. Since 2010, DispatchTrack's scalable SaaS platform has made delivery organizations more connected, agile, and intelligent using highly-configurable capabilities designed to empower better delivery management...
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  • 3
    PPW Lite

    PPW Lite

    Tectonics Business System

    With PPW Lite you can manage your whole haulage fleet and raise invoices directly from jobs entered on the electronic Traffic Sheet. Want to customize your invoice header, no problem in PPW Lite!
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  • 4
    Cab Treasure

    Cab Treasure

    Cab Treasure

    Cab Treasure is a cloud-based taxi dispatch and fleet management software. It helps taxi companies streamline their operations and improve their customer service.
    5 Ratings
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  • 5
    SmartFreight

    SmartFreight

    WiseTech Global

    SmartFreight, part of WiseTech Global, simplifies last-mile logistics (parcel and LTL) by providing a single platform for true multi-carrier management. Businesses can access customized freight rates, automatically generate compliant shipping labels, and seamlessly integrate SmartFreight with their existing WMS, ERP, e-commerce platforms, and CargoWise. The solution empowers shippers to compare carriers in real time, automate documentation, and streamline freight execution across domestic...
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  • 6
    Texada Software

    Texada Software

    Texada Software

    Empower your Heavy Equipment Rental and Dealership Management with Texada Software. Equip your team for success with Texada Software, the comprehensive heavy equipment business management solution that seamlessly bridges your sales, service, and rental divisions. Gain a 360-degree view of your operations and achieve clear insights into your customer journey for optimized business performance. Connect your teams and operations with integrated solutions designed by industry veterans who...
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  • 7
    SkyBitz

    SkyBitz

    SkyBitz

    Streamline your entire supply chain using real-time data monitoring solutions. Know precisely where, when, and why your trailers and containers are in use so your team can make them more profitable for your business. Ensure customer deliveries are accurate and on time with advanced, yet easy-to-use tank monitoring solutions. 24/7 visibility to web and mobile tools with a training program that allows your teams to monitor, plan, and pave the way to increased profits. Real-time petroleum...
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  • 8
    GSMtasks

    GSMtasks

    GSMtasks

    Complex multi-stop routes & last-minute route changes. Always reach your customer on time - the fastest way! Enter all your tasks and follow the most efficient route to all your destinations. Link different tasks and schedule recurring ones based on the needs of your day, week, or month. You can’t control chaos but you can choose the best route around it. Give drivers up-to-date information to stay on top of their daily tasks. Track the metrics you need. Put user-friendly, correct, and easy...
    Starting Price: $17 per user per month
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  • 9
    AIMS Express

    AIMS Express

    Courier Software

    AIMS Express is an advanced, but easy to use, system for creating and managing consignments. Your customers have access to the system via a choice of built-in web sites where they can create and track their own jobs. By configuring each customer's individual service levels it is possible to 'auto-route' the consignments with manifests being automatically created once the driver has confirmed the consignment(s) 'on board'. Complex Tariff structures are made easy with numerous functions to clone...
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  • 10
    Wing

    Wing

    Wing

    The first logistics service dedicated to e-retailers and fast-growing DNVBs. Wing seamlessly integrates all major eCommerce platforms and marketplaces. Our implementation team sets you up for success with everything from configuring your shipping options, to syncing your online store. Request a collection, manage your stock, ship your orders, track your parcels, manage your returns, contact customer service, and consult your invoices... The first logistics platform designed and thought...
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  • 11
    bMobile Route

    bMobile Route

    bMobile Route Software

    bMobile Route is a distribution solution that enables businesses to manage sales and delivery operations through demand forecasting, route optimization and more. It helps users create invoices, receive payments via cash, cheque or credit card methods and maintain customer records in a centralized location. bMobile Route allows businesses to track processes for inventories, shipments and sales orders through regular audits. Customers can utilize the eCommerce portal to quickly place orders...
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  • 12
    Aquaplot Explorer

    Aquaplot Explorer

    Gestalt Systems

    Use any sea location for calculation. Port to Port, Point to Port or Point to Point. Database containing ports, blocks and offshore installations. Cover different scenarios by closing or opening channels (Suez, Panama, Kiel) and passages (Northeast, Northwest). Prohibit passage through shallow channels, avoid bad weather or customize routes based on vessel type. Simply by drawing custom polygons that our routing algorithm should avoid. Customize voyage calculations by setting routing waypoints...
    Starting Price: $5 per month
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  • 13
    Chate Global Services GPS Tracking
    Chate Global Services was Established on Feb 2013 and we GPS-based software development company that provides complete GPS solutions worldwide, Chate Global Services focuses on highly qualitative, timely delivered, and cost-effective offshore software solutions. Quality is the main consideration, which leads to high-quality solutions that you can come with your business. Our work and dedication to our customers have earned high accolades. Notable milestones include having more than 100...
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  • 14
    Bringg

    Bringg

    Bringg

    ... Bringg to streamline their logistical operations for peak efficiency and create perfect delivery experiences for their customers. By using our platform, they can establish successful cost-effective operations that balance the needs of all the participants in their delivery ecosystem - from management at headquarters, through the teams in the field, and all the way to the end-customers who are at the heart of the entire process.
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  • 15
    Asset Infinity

    Asset Infinity

    PcsInfinity Pvt. Ltd.

    ... Management to replace old spreadsheets with a new experience of customized software. The tracking of assets with Asset Infinity has become easier than before with barcodes, RFID, NFC, and geographic location to leave an asset trail behind and streamline the auditing processes.
    Starting Price: $110/month
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  • 16
    NorthStar WMS

    NorthStar WMS

    NorthStar Automation

    The NorthStar WMS is a modular, configurable and flexible warehouse management system. The features below are standard and can be configured to your processes, business rules and customer demands. To enlage the screenshot hovers over it and click. To exit, the X is in the upper right-hand corner. A powerful feature of the WMS for both work orders (Materials or Kitting Request) and sales orders (pick-pack-ship) to auto allocate inventory and essentially assign specific inventory to a work order...
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  • 17
    Descartes Aljex

    Descartes Aljex

    Descartes Systems Group

    Our TMS was built for freight brokers, by freight brokers. It’s more robust than anything in the industry. Aljex TMS is color coded, user friendly, with a tool bar that keeps you organized. Filter options to define exactly what you need to see and search all loads by customer. Use Aljex home page designer and create custom pages for specific customers and export their reports. We provide tools for accurate invoicing, accounts payable and receivables. Quickly see credit limits, thresholds...
    Starting Price: $290 per month
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  • 18
    FleetMaster

    FleetMaster

    FleetMaster

    ... clients and allow you to manage multiple business units and partners in different locations. FleetMaster lets you answer requests, calculate your clients’ custom quotes, and do follow-up in no time. We help you serve your customers seamlessly to improve your sales and customer satisfaction. Optimizing your planning should be easy. Increase your fleet’s efficiency with our user-friendly software and use our planning tools for optimal teamwork.
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  • 19
    fLex Solutions
    Outperform your competing freight forwarders by offering your customers in-demand online calculation, comparison across all transport modes, and easy quote collaboration. Only by getting 1 new IT solution. We help you automate tedious tasks, e.g. endless emails and too many hours spent in outdated Excel sheets. Our customers only spend 10% of the time updating quotes, compared to quoting in Excel or from TMS systems. Our system provides exactly the information needed to perform each task...
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  • 20
    Drivin

    Drivin

    Driv.in

    Drivin is a TMS SaaS that adjusts to the logistics needs of companies through a modular platform that is very easy to implement. Check in real time what your drivers do and take specific actions in the event of deviations from what was planned so as not to affect your customers. With route planning, you can increase the level of service to your customers by meeting deliveries in a timely manner. You can also achieve savings of up to 30% on transportation costs by optimizing your routes. Send...
    Starting Price: $50 per month
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  • 21
    GetSwift

    GetSwift

    GetSwift

    GetSwift is a delivery management software for real-time scheduling, routing, dispatching, managing & tracking your workforce and deliveries all in one smart & simple interface. Get started in just minutes with our easy onboarding wizard. Answer a few easy questions about how you want to deliver, and we give you your custom plan to get started with GetSwift’s Delivery Software for Small Businesses. Save hours every day when your delivery jobs get ordered, routed, and tracked automatically...
    1 Rating
    Starting Price: $0.29
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  • 22
    timr

    timr

    troii Software GmbH

    With just one click time tracking your team has more time for the really important things. Using our online solution, Mobile Apps (Android & iOS) or Time Kiosk. Your team can use timr everywhere & anytime. Data from all projects are put together into a dashboard that helps you take the right decisions. We help companies making time tracking easier by digitalizing workflows for more than 10 years. Accurate and fast time tracking helps you invoice your customers faster for the work you have...
    Starting Price: $9 per month
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  • 23
    Forward Office

    Forward Office

    Forward Solutions

    We understand technology is a big investment and it has to work hard. So, over the past 30 years we have created a range of options designed specifically to meet customer needs. Forward Office is a feature-rich and hugely flexible freight management software solution (FMS). We have invested over 200,000 man hours in its continuous evolution and we confidently believe that it can manage the vast majority of customer scenarios. If you require software to support air freight, sea freight, road...
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  • 24
    RetailOps

    RetailOps

    RetailOps

    Drive efficiency, profitability and growth by managing all of your technology solutions in a system of record that works for you. Never lose an order and never send the wrong item to a customer again. Our industry-leading products ensure that your customers receive a memorable experience. From always-accurate inventory to creating and tracking KPI’s, we create leaner operations by tracking everything from the ground up. Add an unlimited number of sales channels and products while keeping them...
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  • 25
    Helios

    Helios

    Kale Logistics Solutions

    Hyper-efficient delivery network is a pre-requisite for transport operators to ensure business profitability in operations. Transporters/Fleet owners with a large number of fleet need to service their network in a time efficient manner with adequate control on placement & movement of vehicles. This becomes increasingly challenging due to external constraints like expensive fuel and relentless price pressure from customers and competition. Any idling or underutilization of resources can incur...
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  • 26
    12Return

    12Return

    12Return

    12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce. Prepared for global returns In its core 12Return has been designed with global returns in mind. 12Return is the single returns solution for your global Direct-to-Consumer business. No one-size-fits-all You have personal access to your...
    Starting Price: € 495 per month
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  • 27
    Future Fleet

    Future Fleet

    Future Fleet

    Future Fleet provides a range of basic GPS asset and vehicle tracking options from solar-powered asset tracking devices, satellite devices and 4G/5G plug in and go OBD tracking devices. Customers log into one dynamic, comprehensive fleet management platform, PLUS. Specifically designed to support the current and future IOT / connectivity benefits of our customers, we see the adoption of Telematics as a window into on road operations with the hardware as an open Wireless Hub. By actively...
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  • 28
    Samsride Dispatching System
    Samsride is an on-demand App software for taxi, limo or delivery services. We offer white-label or co-branding solutions for existing transportation companies. We can generate iOS/Android driver and passenger apps with your logo and name. Customer who downloads apps will not see anything about us, it looks like your company owns the mobile application. Our platform is built on noSQL technology, which can handle large fleets with ease. We design our software to be flexible so we can change...
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  • 29
    FreightWare

    FreightWare

    FreightWare

    FreightWare delivers proven, efficient, truck dispatch and TMS software products from any location with an internet connection. Dispatch, Tracking, Billing, Settlements, Accounting. 99.9% uptime. Easy to learn and operate. Pricing by the user accomodates the budget of any size operation. With our powerful quoting and booking plug in customers can shop your rates and even book their shipments online. Web services instantly return your negotiated rates with most major carriers. Operations may...
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  • 30
    nuVizz

    nuVizz

    nuVizz

    nuVizz is a cloud enabled AI based TMS for delivery management and customer experience helps enterprises of all sizes manage movement of goods and services through their business network. nuVizz provides best in class AI algorithms to minimize transportation spend and maximize customer satisfaction. The platform provides best in class mobile app for drivers to execute deliveries and capture ePOD. The platform provides updates to customers through event alerts and live tracking.
    4 Ratings
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