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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1475 Products for "customer" with 2 filters applied:

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  • 1
    Drive Yello

    Drive Yello

    Drive Yello

    Drive Yello helps businesses provide a last mile delivery service to their customers. Businesses can choose to use the Yello platform to either manage their own fleet or book a crowdsourced courier for a shift or a single delivery. Last mile delivery is one of the fastest growing industries, around the world. Consumers want the product they’ve just bought online delivered to them as quickly as possible. Delivering last mile is challenging but Drive Yello has the solution and we are helping businesses build a fast delivery option. ...
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  • 2
    Sendle

    Sendle

    Sendle

    ...Everything you need in one place – book in seconds, manage deliveries and keep customers in the loop.
    4 Ratings
    Starting Price: $4.98 per month
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  • 3
    RapidPath

    RapidPath

    Invarion

    ...RapidPath comes pre-loaded with national standard vehicle design dimensions for multiple countries. Libraries are updated regularly, ensuring you are working with the latest vehicles. RapidPath provides extensive vehicle customization options, enabling you to adjust various vehicle dimensions or even create your own custom vehicles.
    Starting Price: $45 per month
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  • 4
    Infor WMS
    ...Fill out the form to learn how Infor continues to enhance existing functionality, expand its extended WMS capabilities, and achieve its cloud vision and strategy. Gain enhanced visibility of the facility to improve and streamline inventory management. View historical, active, and aged tasks with color heat indicators. Customize the interface to meet the user’s specific needs. Take advantage of business intelligence at the facility and enterprise level.
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  • 5
    SHIPSI

    SHIPSI

    SHIPSI

    ...Our technology automatically pulls the best rate for each delivery and enables you to utilize any of your existing systems and infrastructure. We also provide real-time tracking, notifications, and in-house merchant support, so both you and your customer get the delivery experience and convenience you deserve. Exceed consumer expectations with on-demand, same-day, next-day & scheduled delivery directly at checkout. Always know what’s happening, thanks to real-time tracking and automated notifications. Access over 2 million retail delivery drivers (both small and large capacity) through one simple connection.
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  • 6
    Flexe

    Flexe

    Flexe

    Flexe delivers technology-powered, omnichannel logistics programs. The world’s largest retailers and brands use Flexe to move fast, at scale, and with precision. Customers expect fast, free delivery. Add fulfillment centers in major demand centers and exceed those expectations, today. Stand out from competitors and increase revenue with Flexe same-day delivery. Competitive delivery promises get noticed. Expand fulfillment networks and position goods closer to consumers. Increase sales, reduce transportation costs, and delight customers with superior delivery promises from Flexe fulfillment. ...
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  • 7
    Trames

    Trames

    Trames Private Limited

    Trames makes it easy for you to communicate, collaborate, and share documents and information with your colleagues and logistics partners on a highly collaborative and customizable freight management platform. Customize your workflow to meet your organization’s unique processes. Archive your documents securely for greater accessibility and security. Customize your own filters to keep track of specific shipments or priorities. Enable data-driven decision-making to better inform your supply chain operations. Easily identify and rectify bottlenecks with granular track and trace capabilities. ...
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  • 8
    Boeing Load Planner

    Boeing Load Planner

    Tapestry Solutions

    ...Boeing Load Planner also enables users to estimate the number of boxes, pallets, and containers required to package a group of cargo items. Using a hand-held terminal, customers can track, edit and record the as-placed locations of cargo items in load plans.
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  • 9
    MultiPack

    MultiPack

    Multiscience

    ...Our customers constantly report back to us about their surprisingly high annual savings in logistics costs. Numerous medium-sized companies are still of the opinion that they do not need intelligent software to plan storage space.
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  • 10
    Deliverider

    Deliverider

    Deliverider

    ...Gain a unique value proposition for your customers​.
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  • 11
    PBS Manufacturing

    PBS Manufacturing

    Passport Software

    ...An effective manufacturing software system can help you manage stock and have your product available for order fulfillment. Mid-sized or small business manufacturing software can help you gain a real-time view of your shop floor, and controlling your stock also provides better customer service. Excess inventory can waste space in your warehouse, which is why tracking can help with shop floor control. In addition, comprehensive small business manufacturing software can help you gain a better understanding of actual product costs, manufacturing scheduling, and customer demand.
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  • 12
    Maergo

    Maergo

    Maergo

    ...No matter what you are selling or who you are selling to, today’s consumer will judge your brand based on shipping cost, speed, and transparency. No longer just a cost center, getting the shipping experience right means higher sales and increased customer satisfaction.
    1 Rating
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  • 13
    Intersoft Intelligent Shipper
    ...Regardless of the shipping volumes, Intersoft’s solution is designed to adapt and scale alongside your business, catering to your specific requirements. ecommerce shoppers today demand fast, cost-effective, and flexible carrier management from businesses. As expectations rise, Intersoft can help you stay ahead of the competition and deliver exceptional customer experiences. Intersoft’s flexible delivery solutions cater to every scale, empowering businesses of all sizes with seamless carrier management capabilities.
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  • 14
    Autofleet

    Autofleet

    Autofleet

    ...Design the optimal fleet strategy within minutes. Remove the guesswork from electrifying your fleet and optimize EV charging. Full TCO analysis across different EV models. Understand customer & employee experience. Our fleet customers trust us and we take that trust very seriously. We have world-class teams that are available 24/7 and will respond within seconds, day & night. The Autofleet platform is designed with the highest standards of data privacy & security. Micro-service architecture to support any number of rides, tasks, and vehicles.
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  • 15
    Formant

    Formant

    Formant

    Formant’s centralized command center gives robot service providers a way to monitor performance and manage configuration for an entire fleet of robots cost-effectively and efficiently. Visualize all data collected from the field and aggregate it based on location, customer, and fleet to track and quickly respond to trends or environmental changes. A centralized command center provides the operations team the data, tools, and resources needed to efficiently manage a growing fleet of robots without increasing supporting resources at the same rate. Formant offers a number of out-of-the-box solutions, as well as an API to build custom applications. ...
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  • 16
    Joyride

    Joyride

    Joyride

    ...Joyride offers a complete software-hardware solution for businesses in 250+ global markets, powering low-speed minicars, golf carts, e-scooters, e-bikes, medical mobility scooters and more with branded user applications, backend analytics and automated operational tools. As the world’s first mobility SaaS platform, we've enabled businesses for more than a decade through unmatched expertise, customized software and 24/7 customer support.
    Starting Price: $10 per vehicle/month
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  • 17
    Shipamax

    Shipamax

    Shipamax

    ...Shipamax understands your incoming commercial invoices, categorizing, extracting, and validating line items in real time with high accuracy. Products are smartly matched to your internal customs database and pushed into CargoWiseOne.
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  • 18
    Yandex Delivery
    ...Business users can integrate Yandex Go Delivery into their operations through API support, facilitating efficient order fulfillment and expanding customer reach.
    Starting Price: Free
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  • 19
    Körber One
    ...With a portfolio of adaptable solutions, we empower businesses of all sizes to simplify operations, optimize efficiency, and drive measurable impact. Infios serves more than 5,000 customers across 70 countries, delivering adaptable and innovative technologies that evolve with changing business needs. Our customers benefit from seamless integration, transparency, and added agility that lets them tailor their supply chain solution to their business to drive productivity and make the most out of their technology investments.
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  • 20
    Tradesparq

    Tradesparq

    Tradesparq

    Tradesparq is a global import and export trade data platform that provides businesses with powerful insights into international markets, suppliers, and competitors. Covering 252+ countries and regions, it aggregates customs declarations, bills of lading, statistical data, and company directories to help users make informed trade decisions. The platform enables customized searches to identify buyers, suppliers, and logistics partners with precision. Through shipment details, users can view key information such as product types, HS codes, transaction values, and trade routes. ...
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  • 21
    QuickBooks Commerce
    QuickBooks Commerce (formerly TradeGecko) is powerful inventory and order management software, built for multichannel brands and wholesalers. It enables automation for omnichannel operations, improving efficiency and increasing profitability. The QuickBooks Commerce B2B eCommerce platform enables customers to set customized catalogs and price lists, take wholesale orders, and receive payment faster using QuickBooks Commerce Payments. Seamless integrations with Shopify, Xero, QuickBooks Online, Amazon, WooCommerce and more. Customers can automate repetitive and time-consuming workflows allowing them to take control of complex processes and optimize the order management workflow, shipping and logistics with supply chain automation. ...
    Starting Price: $39.00 per month
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  • 22
    iCare AMS

    iCare AMS

    AMC Aviation

    Building on our experience as aviation maintenance experts, we developed a fully integrated ERP solution for the aviation maintenance industry, Today we have more than 25 customers worldwide using our system. Among these customers we have CAMO Organisations, Airlines, and major MRO organisations like: TARMAC AEROSAVE (An Airbus Company) AEROTECHNIC INDUSTRIES (Joint venture between AFI-KLM and Royale Air Maroc) These partners enjoy the benefits of our fully integrated and extremely customisable system, which is on a par with Major Aviation ERP providers while being 67% cheaper. ...
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  • 23
    Lead Commerce

    Lead Commerce

    Lead Commerce

    ...Differences in Lead Commerce that set the firm apart from all others include free 24/7/365 live American phone support from your dedicated account representative team members who you know and who know your needs and industry trends; lower prices than competitors due to configurable rather than custom setup; price guaranteed for 10+ years; no contracts and no annual fees.
    3 Ratings
    Starting Price: $30 per user per month
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  • 24
    GoCodes

    GoCodes

    GoCodes

    ...Set up GoCodes to precisely meet your organization’s needs! Change the names of data fields, add custom fields, drop-down menus & more.
    Starting Price: $500/year
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  • 25
    Paragon

    Paragon

    Paragon Software Systems

    ...Delivery operations are now too complex to plan manually. Even the simplest operation can have hundreds of variables, making it difficult to manage costs, maximize performance and meet customer expectations. Whether you are delivering to stores, offices, homes or other locations, Paragon’s routing and scheduling software can help you manage complex daily planning operations with the creation of robust and achievable transport plans that maximize the use of all of your drivers and your vehicles. And when you’ve finished daily live planning and route optimization, you can use the same Paragon software to conduct strategic planning to identify further savings, customer service improvements or model future business growth.
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  • 26
    Zippykind

    Zippykind

    Zippykind

    ...Assign your drivers to delivery territories or assign delivery fees to zones around town and let Zippykind take care of the rest. Zippykind offers the flexibility to customize and automate your entire delivery business. Compare our automation features to other delivery software companies to see how powerful the Zippykind platform is.
    Starting Price: $0.11/month
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  • 27
    Shippeo

    Shippeo

    Shippeo

    ...Rely on more accurate data thanks to 24/7 real-time monitoring of all IT integrations. Boost your shipment tracking rates with Shippeo’s carrier compliance reporting, based on their recent performance. Improve customer satisfaction and optimize team collaboration by letting internal users and customers know real-time delivery status and predictive ETAs well in advance.
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  • 28
    Yojee

    Yojee

    Yojee

    A delivery management software that allows you to gain full visibility and control on your logistics operations, manage your partners and scale your business. The end-to-end solution for business visibility and customer satisfaction. With Yojee, businesses can track their delivery fleet in real-time, providing live updates on driver location and estimated time of arrival. This means no more busy call centers fielding inquiries from frustrated customers – instead, they'll automatically receive notifications when their delivery is on its way. Make your business run smoother with Yojee. ...
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  • 29
    TraceLoad

    TraceLoad

    TraceLoad

    Logistics companies that have their own or rented transport can provide access to trace and tracking transport movement to the load owners. Delivery services that carry loads for individuals and companies. Does your internet shop have delivery men in staff? We are sure your customers will be excited about the opportunity to watch their purchases being delivered. TraceLoad can track and trace fleet movement in a real-time mode without the usage of expensive and complicated GPS equipment. It’s enough for a driver to have an Android-based mobile connected to the Internet. TraceLoad can save the history of fleet movement. ...
    Starting Price: $20 per month
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  • 30
    Smart-Car Tech

    Smart-Car Tech

    Proven Logic

    Smart-Car.tech offers ready-made UBER CLONE SCRIPT solutions to entrepreneurs who wish to start their own On-demand Cab hailing business but have limited time and resources to do so. Smart Car is one of the industry leading in mobility software solutions provider. Nikola by Smart Car is our unique offering that is easy to setup and Customize. Driver-less cars getting commercially available in 2018. Every brand is launching its own driver-less vehicle (Fiat, BMW, Volkswagen, GM etc.)As you keep adding one driver-less car after other to your business, you can manage your entire fleet from this ONE app. A thoroughly researched admin panel for every category of business make sure that you control all aspects of what your customers and service providers experience. ...
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