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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1474 Products for "customer" with 2 filters applied:

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  • 1
    Paazl

    Paazl

    Paazl

    Our platform offers a scalable solution for any type of delivery possibility. Easily add and switch between 1000+ delivery options in more than 200 countries worldwide. Powerful algorithms determine the best options for your delivery. We cover every key aspect of quality delivery, from webshop and warehouse to track & trace and return. Our data analytics module helps you understand your customers’ preferences and your carriers’ performance. So you can continually improve on your promise. A data...
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  • 2
    Cubyn

    Cubyn

    Cubyn

    Reduce your logistics costs by 30%. Cubyn offers painless logistics services and the best customer experience. The technology deployed in our warehouses and applications allows us to reduce logistics and transportation costs while improving the quality of your shipments. Seamlessly integrate your shop or marketplace. Easily manage your logistics processes from a single platform. Our rates are simple and transparent. We control the quality of the entire supply chain. We analyze the performance...
    Starting Price: €4.76 per month
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  • 3
    TRACKERIST

    TRACKERIST

    Vinoxo Agritech

    A web-based administrator panel for managing & tracking orders, job dispatchers, operational & management analytics and more. A web-based administrator panel for managing & tracking orders, job dispatchers, operational & management analytics and more. A company website allowing customers to place the orders, track deliveries in real-time, live chats and more. Trackerist - Affordable Personalized Freight Forwarding Software for Couriers, Shipping Companies, Removals, Consolidators, Forwarding...
    Starting Price: $150 one-time payment
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  • 4
    Convoy

    Convoy

    Flit Technologies

    Convoy for taxis and PHVs. Easy management of fleets dedicated to hailing or individual transportation, and optimise vehicle allocation. Get the most out of our seamless DMS tool designed especially for taxis, minicabs or private hire vehicles. Vehicle location tracking, status updates and delay notifications all available via the Karhoo map. Offer your customers a custom white-label app and a web-booker system. Automatic ride assignation to a driver with the best estimated arrival time. Based...
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  • 5
    Metrobi

    Metrobi

    Metrobi

    Metrobi helps businesses grow through successful deliveries. Our passion is helping businesses concentrate their attention and resources on their growth, rather than spending valuable time and money on logistics. We provide AI-powered route optimization, live tracking and a large pool of expert drivers for hassle-free wholesale and homedeliveries that delight customers. Each month, hundreds of local businesses ranging from food and beverage distributors to florists and laundry...
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  • 6
    CourierMate

    CourierMate

    CourierMate

    View stats on quotes, collections, deliveries, load sheets, documents and invoices using our custom graphs. Printing of tracking labels for parcel tracking using our couriermate plugin. All documents are generated into pdfs for easy printing. Client specific rating with kgs and service, area search criteria. Scan various documents (pods) into your own image store. Barcode recognition. Ecommerce plug-ins for various different online stores. Json api integration for custom sites. Clients can...
    Starting Price: $33.19 per month
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  • 7
    MSWarehouse by EWS
    The MSWarehouse by EWS solution is designed with ROI in mind. The system provides you a web-based solution that allows you and your customers to electronically track and control all aspects of an item from inbound receiving through final outbound transfer. Look to the MSWarehouse by EWS solution for a web-based warehouse management tool that is mobile ready, user-friendly, configurable, and provides full visibility of receiving, inventory, shipment, and location management through customized...
    Starting Price: $299.00/month
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  • 8
    DocuClass

    DocuClass

    Cima Software

    Manage your Information Efficiently. Implement a digital transformation strategy. Digitize and automate your business processes. Access your information from anywhere. Make better business decisions. Optimize your customer service. With DocuClass you can manage the complete information life cycle, from the capture, access, management, process automation, integration, to the archiving and distribution of documents. Using DocuClass to simplify and organize your documents and how they are managed...
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  • 9
    Freightdesk

    Freightdesk

    Boxnbiz Technologies

    Freightdesk is a comprehensive cloud-based software suite which puts your customer service & sales on autopilot and helps you win more clients for a lifetime & all this with your brand and our technology. Provide digital access to your customers on your brand name. Manage Freight contracted rates from one place. Scale your business through digital freight sales. Business intelligence to make better decisions. We solve the problem of managing & distributing complex rates of multiple agents...
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  • 10
    Alchemy TMS

    Alchemy TMS

    ALC Logistics

    ALC Logistics provides web-based Transportation Management System designed and customized to meet your unique transportation management needs. Backed by 43 years of freight transportation industry expertise, we understand the demands and challenges you face every day. Our software is designed to help you effectively and efficiently address those demands by simplifying the processes involved in managing your transportation and supply chain network. All of our web-based TMS applications...
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  • 11
    Truck Pulse

    Truck Pulse

    Truck Pulse

    Get started with Uber for trucks and logistics app development and attain enhanced functionality, increase the quality of service and build customer loyalty for your business. Building a freight bid marketplace software solution to enable carriers/transporters, shippers, and drivers to connect, communicate and manage business in a streamlined manner. Truck Pulse has been dedicatedly serving trucking & logistics businesses and startups to enhance efficiency, bring automation and scalability...
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  • 12
    Transfix

    Transfix

    Transfix

    Freight Shipping Will Never Be The Same. Instant quotes, and 24/7 customer service. Transfix keeps your business on track so you can get more done. We partner with trusted shippers and carriers to handle their most important and immediate FTL freight needs. With cutting-edge technology, deep industry expertise, and dedicated customer service, shipping with Transfix gives you peace of mind. Transfix's proprietary algorithm accurately quotes thousands of loads in seconds; our rates are guaranteed...
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  • 13
    UPS Ready
    What if your systems and applications could share data across your business? You could reduce duplicated efforts, avoid key-entry errors and ensure consistency in customer information and experience. UPS Ready solutions make this possible with third-party applications integrated with UPS technology tools. With UPS Ready you can: Enjoy user-friendly, out-of-the-box solutions Streamline daily tasks from shipping to tracking Simplify operations with online order entry Give customers...
    1 Rating
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  • 14
    US Fleet Tracking

    US Fleet Tracking

    US Fleet Tracking

    Providing GPS tracking and asset management to help thousands of customers save time and money by keeping track of their assets, LIVE. Our internet-based tracking system gives you full access, full control, anywhere from any device. As the manufacturer we guarantee unmatched quality and reliability. Put the power of data to work for your business. Our reports will save you time and money. Breaking down the important details quickly, while allowing you to schedule and customize reports to meet...
    Starting Price: $29.95 per user per month
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  • 15
    Wooberly

    Wooberly

    RentALL Script

    Wooberly is the prominent uber clone script in the taxi industry. Wooberly is designed with the objective to meet the requirements and customer expectations in the taxi industry. It was completely made with user-focused features and functionalities. You are able to see a lot of advanced features which is uncommon in the others. Wooberly is developed by the team of tech experts. Wooberly is built with flutter technology to provide a single codebase for multiple platforms with a better user...
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  • 16
    Trackhive

    Trackhive

    Trackhive

    Unlimited free shipment tracking for your eCommerce business. Trackhive is your one stop solution to track multiple shipments from various service providers. Simply enter your shipment tracking id from USPS, UPS, Australia Post, FedEx, Delhivery and get the exact status of your shipment on a single screen. Stay on top of your package(s) deliveries with our real-time shipment delivery status and updates. As soon as the package moves from one facility to the other, you and your customers will get...
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  • 17
    NewCold Automated Cold Storage
    ... the moment a pallet enters the warehouse it is put onto a conveyor system to find its way in the warehouse. Often the automation starts already at the customer’s production facility where conveyor systems are put in place to automatically stage pallets for loading onto an automated trailer. Full truck loads are then shuttled to NewCold’s facility and there unloaded automatically again.
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  • 18
    Optiyol

    Optiyol

    Optiyol

    .... Do More at Lower Cost. Lower fleet size and fuel costs by optimized planning. Better match and schedule jobs to field teams. Make more customer visits without new investment. Improve Customer Experience. Be on-time, reduce delays and eliminate repeat visits. Provide visibility on the status of orders and fleet. Offer more competitive prices through reduced costs. Better Your Community. Reduce harmful emissions to protect the environment. Eliminate unnecessary vehicles and reduce traffic
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  • 19
    Catalyst WMS

    Catalyst WMS

    Erredi Consulting

    Catalyst WMS. The challenge of Supply Chain Management is to integrate end-to-end solutions to break down the barriers between supplier, company, customer and consumer, making the current models evolve into real Collaborative Networks, in which correct design and implementation is increasingly important of the components of Execution. An integrated solution for the management and control of your warehouse. In this era of globalization and competition, Supply Chain Management (SCM) can...
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  • 20
    BUNDDL

    BUNDDL

    BUNDDL

    Track your deliverers and parcels in real time. BUNDDL is a TMS (Transport Management System) platform in SaaS mode intended for carriers or service providers whose core business is to provide transport and logistics on behalf of their customers. The BUNDDL back office offers managers and delivery drivers all the functionalities necessary to optimize all stages of the distribution of a parcel. Its use is based on the purchase of a subscription and does not require any investment...
    Starting Price: €30
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  • 21
    DB Distributor

    DB Distributor

    DemandBridge

    ... from competitors and direct manufacturers. DB Distributor gives you the ability to orchestrate every step of the fulfillment process. All this results in tangible benefits including elimination of redundant data entry, improved workflow efficiency, and reduced costs. Our integrated approach involves one order process for inventoried or customized items, whether manually entered or created from your integrated customer portals.
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  • 22
    Verts Courier ERP
    As the e-commerce sector expands, it is important to have changed the existing support structures to facilitate the new challenges. Traditional logistics processes need to be redefined for faultless delivery of the right items to each customer, an d robust technology that seamlessly integrates all aspects of the e-commerce operation to each other. We understand the changing landscape of the logistics industry and have designed a complete logistics management software for speedy, precise...
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  • 23
    Lyve nGage

    Lyve nGage

    Lyve Global

    Lyve nGage is a one-stop SaaS to launch, manage, and run last-mile delivery operations enabling you to deliver products and services faster and better than ever before. nGage comes with everything you would expect from a digital last mile delivery solution – and a number of features that may surprise you. Intelligent optimization and order pooling allow you to maximize asset utility and reduce delivery costs. Real-time order tracking and status updates keep your customers engaged and satisfied...
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  • 24
    CitySlim

    CitySlim

    CitySlim

    Carefully engineered to get sustainable last-mile deliveries up the pace of the next decennium. CitySlim has been developed in close cooperation with Belgium's most known bike courier Cargo Velo and a number of international retailers to pioneer in sustainable last-mile transport. We have proven to be a very efficient delivery solution for customers of all sizes and across various domains. A well equipped set of applications that scales to any number of dipatchers, drivers, customers...
    Starting Price: €99 per month
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  • 25
    Pingdelivery

    Pingdelivery

    Pingdelivery

    Use logistic platform Pingdelivery, to automate delivery processes. We simplify the work of both delivery services and e-commerce. You can track courier location, receive notifications about order status and control it, make fast decisions to get loyal and happy customers. Get detailed statistics on sales, deliveries, reject reasons for order cancellations and more. All collected data will help to grow and scale. We develop network of partners and clients based on our infrastructure. Everybody...
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  • 26
    Pinpoint WMS

    Pinpoint WMS

    Apero Solutions

    ..., time management, performance measurement, and consistent cross-training. Pinpoint WMS provides accurate and timely delivery of customer orders, precise inventory placement and picking. As the backbone of the most productive warehouses Pinpoint improves customer satisfaction, reduces loss, and improves profitability.
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  • 27
    GreenFlux

    GreenFlux

    GreenFlux

    The GreenFlux platform supports customers every step of the way as they scale their charging business. With our software, they can manage all their charging operations in one place, while leveraging advanced features like smart charging and roaming. CPOs and EMSPs on our platform enjoy maximum flexibility in the design of their network, as all OCPP-compliant chargers can be connected. Customers from the automotive and energy industries use our portal and white-label app to build their brand...
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  • 28
    Drive Yello

    Drive Yello

    Drive Yello

    Drive Yello helps businesses provide a last mile delivery service to their customers. Businesses can choose to use the Yello platform to either manage their own fleet or book a crowdsourced courier for a shift or a single delivery. Last mile delivery is one of the fastest growing industries, around the world. Consumers want the product they’ve just bought online delivered to them as quickly as possible. Delivering last mile is challenging but Drive Yello has the solution and we are helping...
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  • 29
    Sendle

    Sendle

    Sendle

    We tap into big business delivery networks and make them available to everyone. It's convenient, affordable, and fully carbon offset. With Sendle, you'll also get these great features. Everything you need in one place – book in seconds, manage deliveries and keep customers in the loop. Get easy access to detailed advice and support, powered by real people who are always happy to help. Sendle picks up and delivers door-to-door. If we don’t attempt to pick up your parcel on the scheduled day, we...
    4 Ratings
    Starting Price: $4.98 per month
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  • 30
    PTV Developer

    PTV Developer

    PTV Group

    Our customers plan and optimize more than 30 million routes with PTV software every day. Thanks to our optimization technology, our customers save more than 40,000 tons of CO2 per day. By combining historical data and real-time information, users can derive concrete measures or predict the movement of every bus, car and truck in the city. PTV technology enables users to monitor, optimize and control traffic and logistics. The use of real-time data in combination with models allows a solid...
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