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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1475 Products for "customer" with 2 filters applied:

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  • 1
    TradePeg

    TradePeg

    TradePeg

    TradePeg is a comprehensive and integrated software suite to streamline the business processes of multichannel ecommerce, and wholesale, companies. Our platform is built entirely in-house, enabling your back office and warehouse teams, field sales reps and customers to collaborate using one centralized and integrated platform. Connect all the parts of your wholesale or multichannel operations and get intelligence from insightful reporting. Eliminate manual processes and data entry, avoid errors and the need for duplication for accounting purposes. The functionality of TradePeg includes: - Inventory Management - Order Management - Warehouse Management - Multichannel Ecommerce - B2B Customer Portal Sales Rep App TradePeg can connect the favored members of your business ecosystem such as marketplaces, ecommerce platforms, carriers and FBA. ...
    Starting Price: £900 per month
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  • 2
    Brilliant WMS

    Brilliant WMS

    Brilliant Info Systems

    ...Brilliant’s Warehouse solution offers complete Solutions from inventory control, shipping, receiving the order, and fulfillment and is vital to improve the efficiency of warehousing operations. Brilliant offers warehouse management software packages that can be customized to fit the needs of companies with any size. A system is fully scalable and expandable to integrate other modules. The entire life cycle related to Warehouse management has been covered by Brilliant’s WMS. WMS enhances to extend enterprise to the mobile worker. WMS uses a barcoding system which increases operational efficiencies and enhances customer service. ...
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  • 3
    tracpoint

    tracpoint

    Terramar Networks

    TerraMar Networks is a leading global provider of asset tracking and fleet management solutions. Our mission is to collect data from the field and deliver timely information and analytical insights to our customers. We offer a range of telematics, camera and software solutions to help our customers to run a safe, efficient and cost-effective fleet operation. tracpoint is our web-based software solution, which can be accessed with your computer, tablet or smartphone. It provides you with up-to-the-minute information on your fleet in an easy-to-use application. ...
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  • 4
    GPS-server.net

    GPS-server.net

    GPS-server.net

    ...GPS tracking system is easy to use, mobile-friendly has an intuitive user interface, and is designed to communicate with a wide variety of GPS devices (trackers), including smartphones and tablets. Manage history, reports, events and notifications, remote device control, custom billing, mobile phone tracking apps and 800+ closely supported GPS trackers. Newly added devices will be active 14 days.
    Starting Price: $20 per year
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  • 5
    EzeeShipping

    EzeeShipping

    Virtuous Solutions

    ...A variety of MIS summary reports and detailed transactional reports can be generated by the user. Invoices are customizable per customer needs, can be in local currency or other major currencies. Credit & debit notes can be raised. Payments payable & receivable can be tracked from within the system. The ever-changing market dynamics, competition and the growing demand of freight management services is throwing up great challenges to the freight forwarders.
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  • 6
    Opmetrix

    Opmetrix

    Opmetrix

    CRM, Sales and Merchandising anytime, anywhere! SAP Business One provides the master data, pricing and inventory levels to ensure your sales force is current and up to the minute, when meeting customers out in the field. Utilize a wide variety of features to execute instore tasks. Including sales transactions, in-store surveys, objectives and CRM information including photos and call notes. Using Opmetrix sales reps can boost their sales and access have all the important information at their fingertips. Utilizing Opmetrix dashboards, management gain insights on sales activities, customer visits and performance trends. ...
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  • 7
    TIA Warehouse

    TIA Warehouse

    GizMobile NorthWest

    Master your warehouse and inventory with the TIA Warehouse Software Suite. TIA Warehouse is available in 3 tiers: Basic, Premium, and E-Commerce. TIA Warehouse can be supercharged with our customized program modules. TIA Warehouse is a versatile system and can be customized to meet any needed solution. TIA Warehouse Basic for Android or iPhone is ideal for companies with a limited product range. It allows for simple tracking of basic inventory. TIA Warehouse Premium has all the functionality of the Basic version plus real time inventory tracking, allowing you to manage every aspect of picking, receiving and shipping. ...
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  • 8
    FleetFACTZ

    FleetFACTZ

    Fleetilla

    ...Fleetilla's solutions can play a major role in preventing both vehicle and cargo thefts as well as aiding in recovery. Accurately record arrival and departure times at customer locations. Oftentimes, this is all the data needed to resolve customer billing disputes. Following a scheduled maintenance plan is the key to lowering fleet maintenance and repair (M &R) costs. Fleetilla's system allows maintenance to be scheduled by a variety of criteria: miles driven, operating hours, time elapsed, etc. When maintenance is due, a report indicating the required action is generated. ...
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  • 9
    Yakit

    Yakit

    Yakit

    Show landed cost to your customers in the shopping cart. Setup Free shipping rules by country and carrier. Use conversion analytics to understand your customers. Worldwide duty and tax calculation. Address correction, paperless transactions, and seamless end to end Tracking & Monitoring. Real-time package tracking, every step of the way. We’ve got your back; chat with us round the clock.
    Starting Price: $0.20 per quote
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  • 10
    Revenova TMS
    ...Deployed on the Salesforce.com Lightning platform, Revenova TMS leverages the world's #1 cloud-CRM platform to deliver a seamless quote-to-cash workflow solution on a proven cloud infrastructure (secure, reliable and scalable). Quickly quote customer freight costs to accelerate revenue generating activities that require shipping. Track on-time performance of carriers to improve service levels and provide real-time visibility to shipment locations to customers. Identify, evaluate, on-board, book and pay carriers quickly. Automatically monitor compliance with Federal motor carrier regulations and internal performance standards. ...
    Starting Price: $100.00/user/month
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  • 11
    Logitude

    Logitude

    Logitude World

    ...A rich library of helpful video tutorials and “how to” documents is at your disposal. Our comprehensive solution comes loaded with templates and guiding wizards “Do it yourself” customization. Personal workspace with “to do” lists helps you be efficient by prioritizing your tasks. Management dashboards help you make better decisions. Collaborative features allow customers and partners to share and view relevant information. Freight forwarding software is the tools freight forwarders use for their daily operations.
    Starting Price: $39 per month
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  • 12
    TransitExec

    TransitExec

    Transit Connect Group

    ...We offer a complete solution for NEMT/Paratransit operators. Very easy and very affordable. Simple pay-as-you-go model. Zero upfront cost. Includes scheduling, dispatching, auto-routing, customer management, insurance billing, custom reports, fleet management, integration with all MediCaid brokers for EDI trip management. Quick scheduling and real-time dispatching are essential keys in the day to day operations of a NEMT business. They enable you to schedule all rides in the shortest time, and optimize it, which results in more revenue per one trip. ...
    Starting Price: $0.05/one-time
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  • 13
    Logi-Sys

    Logi-Sys

    Softlink Global

    ...Softlink has always been foresighted enough to present the industry with the latest freight forwarding technology even before the market foresees the challenges to keep our customers ahead in the competition. During the COVID – 19 lockdown period understanding the challenges of the work from home, Softlink introduced many features like Enhanced Workflow engine, Internal Messaging System, Digital, or E-Signature on Invoices, Employee Visibility & Monitoring, Digital Approval Mechanism to its products that helped our customers in their business continuity from home.
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  • 14
    Infocabs

    Infocabs

    Infocabs

    ...Infocabs is a complete taxi booking and dispatch solution that works for fleets of all sizes with features that are flexible to ensure you have the best tools to deliver an excellent service to your customers. The cab industry is changing from the traditional office based environment to a distributed workforce.
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  • 15
    Simple Ace

    Simple Ace

    Simple Ace

    Simple Ace is the perfect solution for the production and transfer of ACE and ACI eManifests to either Canadian or U.S. customs agencies (CBSA and CBP). Easy to use, Simple Ace is available as desktop software and a web application. We offer several options to help you manage your manifests, including the possibility of importing files from your dispatch application. Simple Ace is ultra-powerful and can be fully integrated with your dispatch software. Be more productive with Simple Ace! ...
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  • 16
    Transcount

    Transcount

    Transcount

    ...The Transcount module helps the logistics company's employee to send price requests to their carriers in real time and, after selecting the most optimal price offer, to create and send a commercial offer to their customer. The quote request and offer tool is your personal assistant that will help you to quickly and efficiently find the best freight offer and prepare a competitive commercial offer for your customer.
    Starting Price: $15 per month
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  • 17
    LoMag

    LoMag

    LONGINT

    ...Full integration with barcode readers, portable terminals, label printers and fiscal printers. Multi-currency calulations and multi-lingual interface: PL, EN, RU. Own custom design document layouts, reports, labels, own fields and types of documents and many configuration options. Export and import of data from Excel files, CSV, own API, open Microsoft SQL database. Client-Server networking or optionally via Internet (data hosting) or run from USB key. Optional modules for integration with internet-shops and other custom-made integrations. ...
    Starting Price: $32 one-time payment
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  • 18
    LoGeo

    LoGeo

    Information Makers

    ...The great visibility provided by this feature of the supply chain tool enables businesses to get better control over their network. As, a smart transportation software, LoGeo helps both your employees and customers gain real-time insight into your transport operation and your supply chain performance. This will boost visibility, lower the amount of errors and increase customer satisfaction. LoGeo can save you considerable time spent on manual tasks and allows you more time to focus on what's more important for you. The transportation management software have functions including automatic route planning, order processing, track and trace, invoicing, warehousing, reporting, etc. ...
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  • 19
    Trackmatic

    Trackmatic

    Trackmatic

    ...We have many years of market experience of offering the best vehicle tracking services. Our ability has let us produce and deliver a world class vehicle tracking system which delivers considerable business profits to our customers all across Ireland. We provide a comprehensive range of vehicle tracking solutions in the form of GPS vehicle tracking systems permitting organisations to manage and monitor their vehicles or cars through the internet. Our customers have a range of fleet sizes from cars to vans which they can track easily via mobile phone, tablet, laptop and PC by using our tracking devices for these vehicles.
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  • 20
    MaGistor

    MaGistor

    SAVOYE

    Our WMS (Warehouse Management System) solutions aim to manage and optimize all the logistics processes of a distribution platform, whether simple or complex, automated or manual. These solutions offer intricate functional coverage, the result of more than 30 years of warehouse management and support for our customers in various sectors of distribution, logistics service providers and manufacturing. A WMS solution provides a complete view of your stocks in real time while optimizing the space and organization of your warehouse. This solution offers a wide variety of processes that guarantee the optimization, reliability and speed of your order preparation, to satisfy the ever shortening delivery promises to your customers. ...
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  • 21
    ATLAS

    ATLAS

    Autoscan Technology

    Autoscan Technology is among one of Singapore's top most enterprising privately-held companies, known for its innovation and thought leadership in automatic identification and data capture (AIDC), radio frequency identification (RFID), and supply chain management (SCM) solutions. We provide systems integration and consulting services to help customers define strategies, streamline processes, and implement systems to address every industry requirements, including Logistics, Petrochemical, Aviation, Electronics and Manufacturing. Designed to help enterprises achieve better inventory visibility and accuracy with measurable operational efficiency and improvement in customer service level. ...
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  • 22
    The NexTraq Platform
    ...Let’s talk about what we can do for you. Since the year 2000, NexTraq®—a MICHELIN® group company—has provided GPS fleet management solutions to meet the needs of our customers throughout North America.
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  • 23
    Total Recall

    Total Recall

    DHS Software Solutions

    Organizations around the globe have trusted Total Recall Software Solutions to run their business. Hundreds of new features added to Total Recall each year helping our customers save time, reduce costs and increase profits. DHS Worldwide empowers customers to succeed with smart and innovative software solutions. Offering solutions for Records Management, Secure Shredding, Warehouse Inventory Tracking and more. The Envision Client Web software represents the next generation of RIM technology. The client web provides users the ability to perform powerful searches with the use of a simple “google” search bar from any device or browser. ...
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  • 24
    Slingshot Software

    Slingshot Software

    Celerity Solutions

    ...Slingshot’s flexible, Web-based applications are built to solve your complex operational and financial challenges – without the cumbersome and expensive customization you'll need from the other guys.
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  • 25
    TransPlus

    TransPlus

    TransPlus Software

    ...It's why we implement logical, user-friendly solutions into every new feature that we build, starting with our event-based load management system. We have some of the highest rates of successful implementations in the industry. Our 97% success rate across our entire customer base is a testament to our focus on creating business solutions that are not only easy for us to train and implement, but also easy for our customers to use. Confident, empowered users are the key to a strong TMS implementation and we go above and beyond to make sure your team is ready to hit the ground running. We provide hands-on training and responsive support services to guarantee success and give you peace of mind in your investment.
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  • 26
    ViewPoint Logistics

    ViewPoint Logistics

    MAVES International Software

    ...For more than 45 years, our company has earned its reputation by delivering efficiency-oriented applications, tools and services to meet the evolving needs of our customers and related industry stake holders. Along the way we’ve helped some of the most profitable and progressive names in the business use our 3PL oriented technology to gain an operational edge over their competition. Our WMS offers a flexible inbound (receiving), outbound (shipping) and inventory management solution that delivers accurate, real-time information on the location, quantities and status of all goods for all clients (and their customers). ...
    Starting Price: $1500.00/month/user
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  • 27
    DPS Extend ERP
    ...DPS Extend ERP is an easy-to-use system that helps you run your distributorship more effectively and profitably. DPS Extend ERP handles the functions of your business – from purchasing, receiving and inventory management to customer service, shipping and billing – and makes them work for your organization in an eBusiness environment. DPS Extend also supports EDI, Internet/Intranet applications and other third party applications and databases to provide a close link to your customers and vendors.
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  • 28
    NDS ERP for Distribution
    ...By using the order capture processes, the back office accounting for inventory management and order fulfillment for all areas of your businesses, you will have a common real-time view across the full order life-cycle. By using this approach, significant advances can be made in both customer service and time reduction between order capture and shipment because the system will ensure that people are informed when they need to do something. It also provides distributors with such tools as quoting, commission tracking, and sales analysis, as well as fully integrated accounting, order processing, inventory, warehouse management and purchasing.
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  • 29
    Freight Hound

    Freight Hound

    Freight Hound

    Freight Hound is a powerful, professional web-based search tool which uses photos and an optimized database, providing access to every piece of OS&D freight on every dock in your system. Shortages are resolved quickly and efficiently, often with customers still on the phone. Freight Hound condenses the process into a split-second keyword search. It analyzes every piece of over-freight in your network and spits out the most likely matches along with photos and detailed descriptions. Simple Keyword searches enable employees to track down misplaced freight quickly and efficiently, often with customers still on the phone. ...
    Starting Price: $99 per year
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  • 30
    Freight+

    Freight+

    Freight+

    Our shipping software runs real-time (pops-up) inside your accounting software sends order information generates tags and all international documents using order details. No user input required! Optionally writes backtracking, price, and cost. Custom integration is also available or create your own custom pop-up or background processing shipping system using our Freight+ API (SDK Software Developers Kit). Imagine a multi-carrier shipping software that consolidates and rate shops UPS, FedEx, USPS, and LTL into one easy-to-use software application that runs inside YOUR applications. ...
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