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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1475 Products for "customer" with 2 filters applied:

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  • 1
    LateShipment.com

    LateShipment.com

    LateShipment Inc.

    ...Our groundbreaking delivery management solutions help retailers seamlessly create post-purchase experiences, while our automated parcel audit solutions help bring better performance accountability to the last mile and recover millions of dollars in shipping refunds for businesses around the world. Carrier errors and customer anxiety beyond the buy button are inevitable. However, you can turn customer anxiety into fierce loyalty by delivering stunning experiences post-purchase and ensure you are rightfully compensated for carriers’ mistakes via refunds. Drive up to 40% more repeat sales with stellar, branded delivery experiences.
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  • 2
    Clarity Software

    Clarity Software

    Clarity Software

    ...Manage your bill of materials and analyse your costing vs profits. Easily manage and track all of your customer activity from a lead through to invoiced sale. Analyse your data to find where you are winning and losing business with accurate data.
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  • 3
    Global Visibility Platform (GVP)
    Visibility - You have millions of dollars in equipment and freight constantly on the move. When they stop moving, you and your customers need to know about it. The IntelliTrans Global Visibility Platform℠ includes multi-modal command and control features that give unprecedented visibility into your fleet and non-fleet equipment to proactively manage your shipments from origin to destination, with a focus on exceptions and enhancing your customer experience. IntelliTrans' Global Visibility Platform (GVP) provides visibility and real-time analytics for rail, truck, ocean, and barge in a single platform. ...
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  • 4
    Descartes MacroPoint

    Descartes MacroPoint

    Descartes Systems Group

    We want to help you meet your customers’ visibility demands and simplify your workflow. By eliminating check calls through real-time tracking and automated alerts, MacroPoint enables you to make the best use of your time while maintaining top-quality service for your customers. What if it were possible to automatically match your customers’ loads to open capacity from your trusted carrier network?
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  • 5
    TaxiCaller

    TaxiCaller

    TaxiCaller

    TaxiCaller is the most cost-effective taxi dispatch system on the market, with all the tools you need for your taxi, limo or private hire company to thrive. Stay competitive, attract new customers and automate bookings with your very own passenger apps. Offer your drivers more ways to accept jobs, with all the tools needed to keep them happy and productive. Attract corporate customers, acquire new contracts and increase your online presence with new booking platforms. Track drivers in real time, fairly distribute jobs and use your own VoIP service for Caller ID recognition right from your PC. ...
    Starting Price: $20 per vehicle per month
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  • 6
    Emteria

    Emteria

    emteria GmbH

    ...To enable faster time-to-market, Android-based emteria.OS supports Raspberry Pi and other cost-effective single-board computers (SBC). Also, emteria ensures a seamless transfer from Raspberry Pi onto industry-grade hardware, like i.MX8 based boards. Moreover, support includes custom hardware, e.g. provided by our partner network.
    Starting Price: €80/month
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  • 7
    Infor System21
    Mixed-mode manufacturing operations and distribution companies need an ERP solution that helps automate core processes. When customers upgrade to the latest System21 on the IBM i platform, they can take advantage of 100+ customer-driven enhancements including multi-plant extensions, web-based ad-hoc data uplift and additional Infor OS adoption so both manufacturing and distribution companies can optimize every aspect of their complex businesses. As a result, companies will have the tools they need to improve profits and reduce margin pressures, manage highly customized products, manage a complex supply chain to increase efficiency and reduce risk, and so much more. ...
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  • 8
    Trade Data Pro

    Trade Data Pro

    Commodities Intelligence Centre

    Trade Data Pro (TradeData.Pro) collects and analyses shipment and customs information from 3 modes of transport: Air, Land, and Sea in over 220+ countries. Trade Data pro tracks shipment records from import-export businesses. This process starts with the manufacturer who sends a cargo, shipment or even parcels out, this shipment record is sent to a freight forwarder or shipment company which will process the shipment with a Bill of Lading, the shipment then arrives at the port of entry which a Customs Permit is issued. ...
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    21 Ratings
    Starting Price: $899 per year
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  • 9
    Curri

    Curri

    Curri

    Grow sales, reduce risk, and provide superior customer experiences with Curri's software and services. Transform your middle and final-mile construction and industrial supplies deliveries. Grow revenue by enabling the opportunities right in front of you. Gone are the days of losing business to competition. Our technology platform will improve your on-time stats, reduce costs, and make you look like a genius.
    Starting Price: Free
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  • 10
    Proof of Delivery

    Proof of Delivery

    Insight Works

    ...Benefits: * Seamless Integration: Harness the power of Business Central as our PoD app integrates flawlessly into your existing system, unlocking superior functionality without requiring complex set-up or training. * Real-Time Visibility: No more waiting or guessing. Get real-time updates on delivery progress and provide superior customer service with on-time notifications and accurate information. * Enhanced Accountability: Bolster trust with your customers through our transparent delivery process. Every delivery is signed for, geo-tagged, time-stamped, and recorded, ensuring complete accountability. * Reduced Paperwork: Our PoD app automatically generates digital delivery reports, significantly reducing administration and paperwork...
    Starting Price: Free
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  • 11
    Ximple

    Ximple

    Ximple

    ERP software integrated ecommerce platform, we see customers as invited guests and we are the hosts. It’s our responsibility to make every aspect of the customer experience more seamless and enjoyable. Our cloud-based solution seamlessly integrates every aspect of your business, from customer and supplier relationships to employee management, into one flexible and easy-to-use software suite.
    Starting Price: $120/user/month
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  • 12
    Dockflow

    Dockflow

    Dockflow

    We’re the world’s first logistics enablement platform using AI to optimize operations, enhance sustainability, and empower smarter supply chains. Our customer portal provides real-time shipment tracking, cutting down on calls. This branded, self-service tool frees your team for bigger stuff and empowers customers with direct access, boosting satisfaction and trust. Dockflow’s automatic carrier milestones track your containers and serve fresh data, eliminating manual checks and reducing costly delays. ...
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  • 13
    Axelor

    Axelor

    Axelor

    ...Unlike traditional management solutions, Axelor combines ease of use, simplicity and efficiency. Discover a new approach for an unequalled flexibility. Thanks to the integrated BPM, you can adapt in real time, with simple configurations and very few custom developments your application to business changes.
    Starting Price: 35€ per month per user
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  • 14
    Foxfire WMS

    Foxfire WMS

    Foxfire Technologies

    In a world of out-of-the-box solutions, we have made it our mission to help customers create unique solutions for their unique warehouse challenges. If there is a special feature you need, we can build it. We want your new WMS to make your job easier – from day one. Our team of technical engineers and warehouse experts can get your software up and running in just 30 days. Our customer support team isn’t just a call center.
    Starting Price: $995 per month
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  • 15
    UPS Ready
    What if your systems and applications could share data across your business? You could reduce duplicated efforts, avoid key-entry errors and ensure consistency in customer information and experience. UPS Ready solutions make this possible with third-party applications integrated with UPS technology tools. With UPS Ready you can: Enjoy user-friendly, out-of-the-box solutions Streamline daily tasks from shipping to tracking Simplify operations with online order entry Give customers access to UPS shipping and tracking Our network of partner providers provide high quality software applications to streamline your operations.
    1 Rating
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  • 16
    Brisoft

    Brisoft

    Brisoft

    BRISOFT's LASOFT storage software guarantees the optimal implementation of predefined business cases and storage strategies in manual, automatic or combined storage systems. Existing standard modules are combined into an optimal application in a customer-specific manner. With automatic storage systems, LASOFT also integrates the complete material flow control as well as the visualization of the entire system. With this distribution of tasks, LASOFT takes on the implementation of defined storage strategies. This includes the implementation of a dynamic ABC warehouse zone management, a lateral distribution of the items in the warehouse with the creation of access redundancy, the dynamic allocation of the load carriers, the complete batch management, the management of non-item-specific pallets, the minimum inventory check as well as the management of several warehouses.
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  • 17
    Drop Delivery
    ...Drop is the software solution that empowers cannabis businesses to deliver more and manage less. We provide you with the essential tools to take control of your business – from delivery logistics to powerful marketing and inventory management. Keep customers coming back with a customizable loyalty program. For every purchase they make they can earn points they can redeem for discounts, promotions, and bonus rewards. With just a few steps setup marketing campaigns and let us do the rest while you watch the sales roll in.
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  • 18
    CarrierSoft

    CarrierSoft

    CarrierSoft

    CarrierSoft’s Flagship Product MegaBee, our auto transport software, provides a web based customer relationship management (CRM) solution for the auto transport industry. MegaBee allows you to control your automated pricing, leads, quotes, and orders all from the same system. With more features than any other Auto Transport Software CRM solution, MegaBee stands out from the crowd with its customer support and easy to use interface.
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  • 19
    12Return

    12Return

    12Return

    ...No one-size-fits-all You have personal access to your account settings. You are free to set up return policies, return reasons, emails, carriers, logistics routes, and so much more. Multi-language customer interface Everything customer-facing, the return portal, emails, return reasons, and documents, can be set up in 9 different languages. It works with any system Of course, 12Return works with popular systems like Shopify. But that's not all. Our suite of APIs gives you all flexibility to work with any system in your supply chain.
    Starting Price: € 495 per month
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  • 20
    Sellbrite

    Sellbrite

    GoDaddy

    ...We know it’s hard to grow your business, let alone manage your inventory and orders, as you try to keep up with the growing number of sales channels. Sellbrite helps you reach new customers no matter where they shop – create and manage listings, control inventory, and fulfill orders all from a single, intuitive interface that you’ll love using. You can be up and running on Sellbrite today! Easily list your inventory on multiple channels to reach more customers. Reach new customers no matter where they shop by listing your inventory, in bulk, on popular marketplaces and on your branded web store using simple templates that save time.
    Starting Price: $19 per month
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  • 21
    ShipScience

    ShipScience

    ShipScience

    ...Track, identity, and automatically receive money back on all eligible lost & damaged shipments. Use our customer scorecards to identify which customers are experiencing these issues the most. ShipScience continuously monitors your data for potential issues. We’ll automatically handle any misbillings, incorrect surcharges, and contract compliance issues for you. Let our robots find incorrect shipping charges for you.
    Starting Price: $1,565 per month
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  • 22
    Masterworks ERP

    Masterworks ERP

    Beckard Associates

    ...A platform-agnostic system, Masterworks works with leading operating systems such as Unix, Linux, and Windows. It is suitable for larger enterprises managing more than 5,000 warehouses who are looking to improve their warehouse operations, accounting, customer relationships, and communications with vendors and customers.
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  • 23
    Descartes ShipRush

    Descartes ShipRush

    Descartes Systems Group

    Descartes ShipRush is the smart shipping software for small to medium ecommerce businesses. ShipRush is all about helping businesses streamline their shipping process so they can save time and money and better serve their customers. Users can quickly compare real-time carrier rates and delivery dates, use automation rules to improve operations, and automatically email customers and update orders. The solution integrates with over 90 ecommerce marketplaces and carts, as well as major US and global carriers.
    Starting Price: $29.95/month
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  • 24
    proVision WMS

    proVision WMS

    proVision WMS

    proVision WMS by Ahearn & Soper is a versatile warehouse management system (VMS) that provides user-configurable business logic to support a plethora of warehouse operations. Flexible and dynamic, proVision WMS combines resource management and information with customer service, order fulfillment, inventory, and more. The solution also facilitates receiving, directed put-away, FIFO, wave picking, cycle counting, mobile printer support, and carton content support. Additionally, the system enables users to create their own workflows, making it easier to maintain the most current information on inventory rules, trading partner requirements, customer demands, and order profiles.
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  • 25
    Retail Directions

    Retail Directions

    Retail Directions

    Retail Directions is a customer centric POS & ERP platform that helps modern retailers realize their business potential. The platform’s extensive omni-channel selling capabilities are supported by a range of operational modules – merchandise management, inventory control, advanced logistics, promotions, and customer loyalty – to seamlessly bring all areas of your business into harmony with selling.
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  • 26
    SimpliRoute

    SimpliRoute

    SimpliRoute

    Increase efficiency in your delivery routes, reduce logistics costs and increase customer satisfaction with the best last mile software. Generate the most efficient routes to assign to your drivers. Incorporate load limits, available schedules and territorial restrictions. Track in real time the location of your vehicles and drivers: their route, stops and whether they are on time with their deliveries. Communicate effectively with your customer to keep them informed and happy throughout the delivery process. ...
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  • 27
    Qualikloud

    Qualikloud

    Qualikom Canada

    From customer portal, to dispatch management, to bulk invoicing, to online payments, to driver settlements, tracking, AI routing and more. Your customers would use the portal to enter new orders that is displayed instantly on your dispatcher’s monitor, instead of them calling you. Your dispatcher station manages and controls the critical delivery process, while accurately scheduling and tracking the movements of valuable packages.
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  • 28
    Getrak

    Getrak

    Getrak

    ...Manage your business finances: inventory control, management of chips, equipment, invoices and much more. Grow in an orderly fashion. Monitor fleet and operation with reliable data and management reports. Independent data centers with Tier III certification to serve customers around the world. Get online training to get to know the Getrak platform better and follow up on Customer Success. Monitor with up-to-date and reliable data.
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  • 29
    Ezollution

    Ezollution

    ezollution

    Ezollution provides a broad range of quality ERP services and B2B solutions designed to enable companies to communicate business data electronically, Given how crucial IT is to the running of your business, we understand that any malfunctions can rapidly result in disruption of operations, leading to losses in revenue, time and more. Electronic Data Interchange Solutions for Indian Customs "Ezollution" Ezollution Services Pvt. Ltd for revolutionary change in traditional snail procedures in the manifest filing. The Ezollution ERP system is focused on easy Operations and robust reformation of its client In Air and Ocean/Sea freight operators for filing manifests electronically to Indian Customs. Ezollution having PANINDIA physical presence in all major Airports.
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  • 30
    WarehouseExpert
    WarehouseExpert is a powerful, cloud-based Warehouse Management System (WMS) that enables customers to pivot quickly, affordably, and seamlessly, with maximum user configurability, and minimal need for professional services. Proven with over 600 customers in 30 countries, WarehouseExpert provides real-time inventory visibility, labor management, and equipment productivity with performance analytics that drive faster, more accurate order fulfillment and improved supply chain efficiency. ...
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