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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1474 Products for "customer" with 2 filters applied:

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  • 1
    SMART Software
    Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management...
    Starting Price: $74.99
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  • 2
    Wasp Package Tracker

    Wasp Package Tracker

    Wasp Barcode Technologies

    ... custom fields, delivery receipts, package search, reports, recipient import, barcode scanning, delivery updates, and more.
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  • 3
    RouteManager by WorkWave
    RouteManager by WorkWave route planning and route optimization software improves logistical and delivery operations by automating the entire route planning and scheduling process. Manager customer orders, automatically plan routes, dispatch to mobile devices, send and receive updates from drivers, track via GPS, keep your customers informed and much more. The RouteManager algorithm generates the most effective and efficient routes. Easily plan, schedule, optimize and track up to thousands...
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  • 4
    Transwide

    Transwide

    Transwide

    Transwide is an online transport management system designed to meet the needs of organizations large and small--from carriers to freight forwarders, from logistics providers to shippers. Quick to deploy and easily scalable, Transwide TMS platform lets users in a logistics network to source, plan, execute, settle, and streamline their transportation processes, as well as connect single logo businesses to a network of logistics service providers. Other top features include scheduling and...
    Starting Price: $50.00/month
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  • 5
    Masterworks ERP

    Masterworks ERP

    Beckard Associates

    The Masterworks Software by Beckard Associates is a full-service ERP system that includes accounting, warehouse management, and wholesale distribution tools. A platform-agnostic system, Masterworks works with leading operating systems such as Unix, Linux, and Windows. It is suitable for larger enterprises managing more than 5,000 warehouses who are looking to improve their warehouse operations, accounting, customer relationships, and communications with vendors and customers.
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  • 6
    Descartes ShipRush

    Descartes ShipRush

    Descartes Systems Group

    Descartes ShipRush is the smart shipping software for small to medium ecommerce businesses. ShipRush is all about helping businesses streamline their shipping process so they can save time and money and better serve their customers. Users can quickly compare real-time carrier rates and delivery dates, use automation rules to improve operations, and automatically email customers and update orders. The solution integrates with over 90 ecommerce marketplaces and carts, as well as major US...
    Starting Price: $29.95/month
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  • 7
    proVision WMS

    proVision WMS

    proVision WMS

    proVision WMS by Ahearn & Soper is a versatile warehouse management system (VMS) that provides user-configurable business logic to support a plethora of warehouse operations. Flexible and dynamic, proVision WMS combines resource management and information with customer service, order fulfillment, inventory, and more. The solution also facilitates receiving, directed put-away, FIFO, wave picking, cycle counting, mobile printer support, and carton content support. Additionally, the system...
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  • 8
    Xactship

    Xactship

    Xactship

    Save time and resources by compressing your shipping process into a single, automated and intuitive step and get your packages out of the door faster. ShipDesk can connect and synchronize information across intranet and internet based systems and is tightly integrated with the XactShip Consolidated Shipping platform for hands off data synchronization. Utilizing the ExpressCube line of dimensioning scales, handheld scanner, tablet, label printer and our custom software the ShipDesk platform...
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  • 9
    LiveryDesk

    LiveryDesk

    LiveryDesk

    Drivers get real-time requests, detailed passenger info and communication tools right at their fingertips! Configure your dispatching methods, manage accounts and employees across multiple bases. Level the playing field by leveraging technology to gain a competitive advantage in the ever evolving transportation industry. Upgrade you Taxi, Delivery or Service business to experience smoother operations and elevated customer experience. Readily available reporting on jobs, drivers, and accounts...
    Starting Price: $20 per user per month
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  • 10
    TMS-O

    TMS-O

    Nulogx

    With everyone challenged to do more with less these days, there is continuing focus on Supply Chain Efficiency. How can we deliver our product and meet our customer’s needs while reducing the amount we spend on transportation? With the bulk of Supply Costs consisting of transportation activities, those that succeed at this will see significant increases in profitability. Often the solution requires some pretty complex thinking – which is where TMS-O comes in. It is the “Brain” of your...
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  • 11
    Protracked

    Protracked

    Protracked

    ... subscriptions to our professional app range such as protracked which can enhance your customers experience of your business. More and more people are turning to the internet to run their applications such as customer accounts and orders. This gives them the ability to access their data from any location and reduces the need for offsite backups.
    Starting Price: $12.90 per month
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  • 12
    Mapotempo Web

    Mapotempo Web

    Mapotempo

    ... with customers time windows, decrease of travelled kilometers, carbon footprint improvement. Export your routes on the Mapotempo Live mobile app or on your GPS. Print your roadmap. Easily prioritize your customers within your routes, comply with their visiting time windows thanks to optimization. Automatic SMS programming also allows you to send them the right information at the right time (before, during and after the route execution).
    Starting Price: $30 per month
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  • 13
    kg³

    kg³

    kg³

    ... of complex rate structures. The provision of targeted and data-driven feedback enables bid participants to deliver significant savings. For Logistics Services Providers to manage internal work-flow and respond comprehensively and efficiently to customer RFQs. Planning and coordinating quotation workload across large global organizations is a major challenge: late, inaccurate or inconsistent internal responses can prevent you from responding on-time and professionally to the customer.
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  • 14
    Raptool WMS
    Raptool WMS is a versatile warehouse management system (WMS) designed to optimize warehouse operations with mobility and ease. Compatible with Android, iOS, Windows, and macOS, it allows businesses to mix and match devices for their warehouse needs. Key features include barcode scanning, RFID integration, voice picking, and mobile stocktaking, which all work seamlessly to reduce errors and increase efficiency. Raptool WMS also offers a no-code customization platform, Raptool Designer, enabling...
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  • 15
    Mighty Oaks

    Mighty Oaks

    Meewasin Analytics

    Mighty Oaks Commerce solutions address the increasing needs of business to adopt an Omni-channel approach to business at both the retail at wholesale level. Doing this requires complex logistics orchestration and execution. See how our platform empowers modern e-commerce while offering exceptional customer service. Amazing online user experiences that engage and connect with end users start with advanced platforms. Your teams can collaborate with a unified view of your customers, inventory...
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  • 16
    PostPony

    PostPony

    PostPony

    Multi-warehouse linkage in the United States, one-piece delivery of medium and large items, real-time inventory detection, low-cost, high-efficiency operation. Stock up to Postman's overseas warehouse, reduce warehousing costs and improve operational flexibility. The goods are returned to the postman's overseas warehouse, and the old and new labels are compared and replaced to increase profits. One-stop service system for customs clearance, cabinet pick-up, cabinet demolition, and delivery...
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  • 17
    FleetZoo

    FleetZoo

    FleetZoo

    The bigger the fleet, the more complex it is to organize routes and work with existing systems. FleetZoo allows custom integration solutions for large enterprise fleets that reduce planning time and increase efficiency. Saving your company time and money with the FleetZoo advantage! The FleetZoo advantage is an artificial intelligence-based optimization system that provides comprehensive solutions for your enterprise in an affordable and easy-to-use system. Managers and dispatchers in multiple...
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  • 18
    GT TMS

    GT TMS

    GlobalTech

    Our TMS allows your transportation and distribution operation to be permanently integrated with your administrative and operational systems. It provides absolute and real-time visibility to the customer, reporting on the status of their merchandise distribution requests. Each client has particular processes at the time of management. GT TMS™ provides the ability to create events and statuses to reflect these particularities. In this way, it allows meticulous monitoring of the delivery process...
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  • 19
    ZipSendr

    ZipSendr

    ZipSendr

    A fast, simple, convenient platform that connects you to thousands of drivers across the nation to deliver your product, document, or item. Delivery to and from businesses, offices, warehouses, and homes. We deliver your products and new business. High-tech delivery for today's businesses and "Need it Now" consumers. Drivers or drones we will give our small business partners the ability to deliver to their customers without headache or infrastructure. Online scheduling in as little as 60...
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  • 20
    Retail Directions

    Retail Directions

    Retail Directions

    Retail Directions is a customer centric POS & ERP platform that helps modern retailers realize their business potential. The platform’s extensive omni-channel selling capabilities are supported by a range of operational modules – merchandise management, inventory control, advanced logistics, promotions, and customer loyalty – to seamlessly bring all areas of your business into harmony with selling. Our software operates in more than 30 countries supporting multiple languages, currencies...
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  • 21
    FuelsAutomation

    FuelsAutomation

    Coggins International

    Automation is vital to any organizations’ overall efficiency, performance and success. Coggins International is noted for its ability to automate even the most demanding requirements, far exceeding customer expectations. Through strategic alliances with global market leaders, we are able to choose from a variety of best-in-class technologies, solutions and services to meet the unique needs of the customer. When voids are revealed and products are not commercially available, Coggins...
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  • 22
    ShipLinx

    ShipLinx

    RateLinx

    Lower your freight costs with advanced routing, modeling, and rating tools, and process automation. Power sustainable growth by enhancing customer experience, optimizing transit times, and improving on-time delivery. Get visibility across all modes, all loads, including final mile, from any global or regional carrier. Optimize complex freight across modes, lanes, and carriers with better planning, pooling, consolidation, and rating tools. We continually collaborate with you to achieve your...
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  • 23
    SimpliRoute

    SimpliRoute

    SimpliRoute

    Increase efficiency in your delivery routes, reduce logistics costs and increase customer satisfaction with the best last mile software. Generate the most efficient routes to assign to your drivers. Incorporate load limits, available schedules and territorial restrictions. Track in real time the location of your vehicles and drivers: their route, stops and whether they are on time with their deliveries. Communicate effectively with your customer to keep them informed and happy throughout...
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  • 24
    ULU

    ULU

    ULU

    Let’s turn it up a notch. The automotive industry is changing fast and emerging technologies are reshaping traditional business models while you are reading this. By 2025, it is expected that 85% of vehicles will be ‘connected’ to a cloud service that offers customer-specific content and information. The age of digitalization, however, also brings a wealth of opportunities for traditional automotive businesses to grow. That’s where we come in. With our innovative propositions, we’ve created...
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  • 25
    UTX Freight
    UTX Freight is a cloud-based Saas platform with a modern design and a fully optimized workflow to help you get things done efficiently. Automate order creation by importing customer waybills directly from your email. Dispatch orders to drivers and notify them via Magic Links and SMS on their mobile app. Integrated invoicing system, customer statements, check printing and payment recording. Assign equipment, dispatch orders to drivers and follow the progress on your dispatch board. Combine track...
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  • 26
    Qualikloud

    Qualikloud

    Qualikom Canada

    From customer portal, to dispatch management, to bulk invoicing, to online payments, to driver settlements, tracking, AI routing and more. Your customers would use the portal to enter new orders that is displayed instantly on your dispatcher’s monitor, instead of them calling you. Your dispatcher station manages and controls the critical delivery process, while accurately scheduling and tracking the movements of valuable packages. Your drivers mobile apps update the back office with navigation...
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  • 27
    FleetRoute

    FleetRoute

    C2Logix

    FleetRoute™ is built on leading technology solving High Density Routing problems for many applications including, Waste, Recycling, (Green Waste), Snow Plowing, Street Sweeping, and Meter Reading. FleetRoute™ can be purchased as a license so that you can create your own routes, or you can utilize the team of professionals at C2Logix to create the routes for you. FleetRoute™ will create completely customized routes based on your specific requirements. This includes, using your own street data...
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  • 28
    Qnetex
    ...-user pricing. Keep all your sales and customer data in one place – so you can more confidently help them when they need it, as well as generate insights and spot trends and opportunities. Organize and automate your purchasing processes – so you can buy and hold as little stock as possible, while always having what you need to keep customers happy.
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  • 29
    Epay Manager

    Epay Manager

    Level One Technologies

    We know you want to be a trusted and reliable broker. In order to do that, you need more efficiency in your settlement and billing processes. The problem is, there is a lack of control in your processes, which makes you feel frustrated. We’ll help you implement a system that allows you to take control of your data and workflow to keep your customers and carriers happy. Organize and centrally store your information for easy access and review. Automate and organize routine tasks so that your team...
    1 Rating
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  • 30
    Getrak

    Getrak

    Getrak

    We offer all the structure and technology for companies to set up their tracking and advanced telemetry centers, start scaling sales in the vehicle protection and property security market. Manage your business finances: inventory control, management of chips, equipment, invoices and much more. Grow in an orderly fashion. Monitor fleet and operation with reliable data and management reports. Independent data centers with Tier III certification to serve customers around the world. Get online...
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