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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Salesbeat

    Salesbeat

    Salesbeat

    You have the human power and we have the data. Together we can provide your sales department with new customers. To do this, we have developed a browser-based solution that you can use to search for companies and contact persons easily and without much effort. The result can be seen and you can go directly to personal acquisition. Don't waste time. In this way you not only increase the quality of your customer discussions but also increase the satisfaction of your conversation partners. Expand...
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  • 2
    Remindee

    Remindee

    Remindee

    How many ads or websites you remember that you saw yesterday? And what about 3 days ago? And a week ago? Okay. How about we go as far as a month or two back? Like you, your visitors have a ZILLION things to worry about; they visit tens of websites and are exposed to hundreds of ads every day. So most of them may never return to do business with you when they’re finally ready because they forgot your website or company name a long time ago. The customer is the perfect person to know when they...
    Starting Price: $65 per month
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  • 3
    verbTEAMS

    verbTEAMS

    Verb Technology Company

    Customers are inundated with content, and sales and marketing teams struggle to break through the noise to deliver the right digital content at the right time to the right prospects. verbTEAMS, a live video-based sales enablement tool, makes it easy for salespeople to locate, tailor, and deliver the most appropriate up-to-date content in the most compelling manner, then track how it’s consumed and shared. Marketers gain clear insights into what and how content is being used, so they can create...
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  • 4
    Resolv

    Resolv

    VistaVu Solutions

    Ready to drive end-to-end efficiency in your supply chain? Our industry specialized team & software help you accelerate profitable growth. Get in touch to discuss your challenges. VistaVu acquired Resolv to provide an industry-specialized team and software to our Wholesale Distribution customers. The Resolv team brings 25+ years of industry expertise to help you achieve a fully optimized supply chain. The Resolv extension was built to address the gaps in ERP that led to growth bottlenecks...
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  • 5
    OctaSales

    OctaSales

    OctaSales

    OctaSales is the tablet-optimized sales presentation software tool, which promises to make your complex product presentation quick, easy and understandable. An interactive product overview your customer will remember. For each session you can decide how your presentation will begin, when it will stop and whats its main goal. The online presentation is not linear. It can be reused in customized movement patterns for different clients. As an OS-independent platform, OctaSales works both on...
    Starting Price: $19 per month
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  • 6
    Equifax BusinessConnect
    Vital business processes such as credit decisioning, customer onboarding and debt recovery can get unnecessarily complicated and slow when your customer-facing teams are working from separate systems with siloed information. BusinessConnect, built on the Force.com platform, helps simplify, streamline and accelerate collections and credit management processes by automating routine manual tasks and decisions, and centralizing many operations involved in the account acquisition, account management...
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  • 7
    Kartra

    Kartra

    Genesis Digital

    Create, market and launch online without hiring a team of copywriters, web developers, designers or system integrators! Sell products or services online through our secure and gorgeous checkout forms for both credit card and PayPal payments. Amazing drag-and-drop page builder with hundreds of professionally designed templates. Ultimate flexibility and 100% mobile optimized. Build your leads, prospects and customers database. Organize them in theme groups via lists and custom tags. Engineer...
    1 Rating
    Starting Price: $99 per month
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  • 8
    Observe.AI

    Observe.AI

    Observe.AI

    ... with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform.
    1 Rating
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  • 9
    oClient

    oClient

    GETREVE

    We help entrepreneurs to improve their sales with great client management. We offer a powerful tool with a unique pricing plan "Pay as you want". Collect all the client data you need. Add custom fields, groups, and tags, import and export documents. Make your account management easy and simple. Increase the number of your appointments and improve their quality. Use reminders to help you keep track of your clients and appointments. Share the calendar with your peers. Improve your account...
    Starting Price: $1
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  • 10
    Leadoo

    Leadoo

    Leadoo

    ... their strategies. On average, Leadoo users see a 74% increase in conversion rates within 12 months, making it a critical tool for driving revenue and efficiency. Incorporating Leadoo into your digital strategy ensures that your website not only attracts visitors but also converts them into loyal customers, optimizing both your marketing efforts and overall business performance.
    Starting Price: €699 per month
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  • 11
    CIENCE GO Data
    ... (confirmed dials) The GO Data platform is built to help you configure audiences easily, creating what is known as an Ideal Customer Profile (ICP) to target. From there, GO Data offers a wide supply of contacts that match your ICP. The key to all B2B marketing lists is starting conversations with your ideal customers. CIENCE GO expertly helps identify the contacts and companies for sales to create customized business lists around.
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    31 Ratings
    Starting Price: $600
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  • 12
    ViralSweep

    ViralSweep

    ViralSweep

    Viralsweep is easy-to-use and the fastest, most cost-effective way to set up a full-service, compliant promotion. Giancarlo and the team are incredibly responsive and helpful when working through custom requests. Collect the email addresses of your entrants. You own this data, we'll never contact them. Incentivize users with additional entries for performing a wide variety of social actions. Build custom forms to collect data from your entrants like name and address, or create your own custom...
    Starting Price: $49 per month
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  • 13
    Alyce

    Alyce

    Sendoso

    Alyce helps create personal bonds with your prospects, customers, and partners that deliver results through one-to-one gifting. We call it a Personal Experience Platform. It's time to take a new approach to enterprise sales and marketing outreach, one that doesn't just break through but forms bonds. After all, when you simply send stuff no one wants – that's called spam. Alyce's AI automates personal research and recommends personal gifts for each and every prospect that appeals to their #5to9...
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  • 14
    Adobe Target
    ... is critical to modern optimization. Test and personalize to every visitor, applying artificial intelligence with a single click. Exceptional customer experiences require exceptional tools.
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  • 15
    Deadline Funnel

    Deadline Funnel

    Smart Funnel Software

    Convert More of Your Leads Into Customers. Increase conversions and generate more sales with Deadline Funnel. Your subscribers can receive your best marketing message right when they’re most interested - instead of making them wait on your list and go "cold" until your next launch. Connect your email sequences to Deadline Funnel so each person receives your special offer with a unique deadline. With Deadline Funnel you’ll persuade more people to become customers and you’ll bring in the revenue...
    Starting Price: $49 per month
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  • 16
    Pimex

    Pimex

    Pimex

    Attract, organize, respond and close new customers. Pimex makes it easy to acquire, monitor and understand your digital marketing results. Pimex allows you to organize your clients quickly and easily so that you can monetize your marketing and sales efforts with powerful results. Learn how we can integrate with the needs of your company and make Pimex the ideal tool to achieve the objective you need. Boost your business with all the advantages of centralizing your data and obtaining powerful...
    Starting Price: $29 per board per month
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  • 17
    OnePress

    OnePress

    OnePress

    Sell More. Boost checkout conversion with 1-click login & accelerated payments for e-commerce. Increase Checkout Conversion. With only a single click required, instead of a lengthy normal form, customers have seen an increase of 5-20% in conversion! Capture Abandoned Cart Revenue. Because we capture customer information & consent in one click, you'll get a lot more customers to leverage in your e-mail campaigns, boosting revenue. 10X Faster. 1-Click signups, take just 2 seconds, compared...
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  • 18
    OneHash CRM

    OneHash CRM

    OneHash Inc.

    .... Customer focused CRM module to grow your business numbers. Cross Channel Interactions. Integrate all your customer interaction under a single head to give seamless and effortless, high-quality customer experiences. Unify information received from mails and calls into CRM Leads. All this with intuitive in-built system. Cut down your cost incurred on manual assignment of leads and automatically assign leads using logical sequencing. Time saved to focus on your customer needs and opportunity building.
    3 Ratings
    Starting Price: $99 for 10 users per month
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  • 19
    Wishloop

    Wishloop

    Wishloop

    Create high-converting marketing campaigns in minutes, without coding. Lead generation is the heartbeat of every business. Wishloop makes it easier than ever before to generate leads across all your marketing channels. Customize to your heart’s content, with true free-form design control and 30+ different drag-&-drop design elements. Most visitors aren’t ready to buy first time – so get them to subscribe to your list and nurture them into customers. Generate more first-time and repeat buyers...
    Starting Price: $47 per month
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  • 20
    Solitics

    Solitics

    Solitics

    ... Automation. Real-time customer journeys based on all your data Personalized engagements across any marketing channel. Automated analysis of your retention and conversion performance. Machine-based decisions. Technology That Spans Across Industries. Gaming. Trading eCommerce. B2C Brands. For Marketing Teams. Best in class attribution. Analyze campaign impact on revenues across all marketing channels, using data streamed from backend sources.
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  • 21
    Pulsar

    Pulsar

    Pulsar AI

    Whenever customers reply to your listings - PulsarAI takes over the conversation. It automates all communications in email, sms and drives the conversation to the goal - an appointment! Pulsar understands what customers ask about - prices, features, terms, etc. by using integration with your existing systems. It will answer multiple questions in a two-way conversation while continually attempting to schedule an appointment. If leads are not converted - it follows up until they're re...
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  • 22
    Amplemarket

    Amplemarket

    Amplemarket

    Amplemarket is the all-in-one sales platform. From Lead Generation, to Personalized Multichannel outreach and Smart Actions, Amplemarket will improve your sales team’s performance and increase revenue! With Amplemarket you can supercharge your sales team. Our customers have already understood they can rely on Amplemarket to do all the tasks on just 1 platform, instead of losing time and money on multiple tools poorly integrated. Let us help you find and get in touch with your next customers...
    1 Rating
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  • 23
    SalesTrendz

    SalesTrendz

    SalesTrendz

    ... customer-facing activities in one place. Track orders returns, visits, feedback and every sales activity on the go. Keep a watch over your sales executives as they visit customers and distributors. SalesTrendz has success stories across diverse business and industries which have sizeable field teams spread across geographies. SalesTrendz caters to both product and service industries with its industry-specific customized modules.
    Starting Price: $10 per month
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  • 24
    Pobuca Sales
    Pobuca sales is a mobile field-sales automation solution for sales representatives and merchandising auditors that enables you to achieve more sales per day, automate merchandising tasks and be more productive. It synchronizes all your orders and sales’ data with your ERP & accounting system, saving you paperwork and ordering costs. In this way, you gain a 360° view of your customers anywhere, anytime and with real time insights. Pobuca Sales helps sales representatives perform their daily...
    Starting Price: $30 per user per month
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  • 25
    Express Finance Mobile App
    Quickly, easily and securely close more deals on-the-go with the Express Finance mobile app. DLL’s unique patented-pending app streamlines the sales process and increases your revenue potential—built in direct alignment with our partner’s needs. Quickly calculate multiple payment options. Choose from various terms, rates and end of lease options. Share contracts and financing proposals with your customers. Sign and close deals on your mobile device. Access trade-up figures in real-time. Submit...
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  • 26
    BatchGeo

    BatchGeo

    BatchGeo

    BatchGeo is a web-based tool that allows users to quickly and easily create maps from location data. With BatchGeo, users can take a list of addresses or coordinates and turn them into a customized map that can be shared with others. The service is often used for business purposes, such as creating a map of customer locations or sales territories, but it can also be used for personal purposes, such as mapping out a road trip or vacation itinerary. To use BatchGeo, users simply upload...
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    28 Ratings
    Starting Price: $99 per month
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  • 27
    Symplify

    Symplify

    Symplify

    Symplify is an enterprise messaging personalization, email marketing and marketing automation platform, renowned + appreciated by over 600 global customers in ecommerce, entertainment and gaming, for its elegance and ease of use. Symplify was designed user first so we could solve the issues that often plague messaging platforms; they can be complicated and challenging to use and implement. Our visionary product lead, who wrote the first piece of Symplify code, still manages the product today...
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  • 28
    Usearch

    Usearch

    Usearch

    The Usearch web search engine is built entirely from AI-generated data. It eliminates the need to collect users’ data, such as search queries to be bootstrapped or improved. Its groundbreaking technology generates synthetic data that is identical to real users’ data, thus making it accurate, scalable, independent and truly private. Build large-scale custom web search engines. Build your own topical or domain-specific customized web search engine, such as a finance search engine, a news search...
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  • 29
    Demostack

    Demostack

    Demostack

    Deliver tailored demos that drive discovery, build connection, and win more business. Demostack is the only demo environment solution that gives revenue teams complete ownership, customization, and insight over demoing product. Product teams can focus on building great product instead of managing demo environments. Revenue teams (sales, marketing, customer success, partnerships) become empowered to share product stories that connect, drive conversations forward, and accelerate revenue growth...
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  • 30
    OneInsight

    OneInsight

    OneInsight

    OneInsight is built to deliver the richness of customer data created with Marketo into any sales environment, thereby opening up true marketing & sales integration for any Marketo-powered organization. OneInsight delivers complex information through a simple UI. Letting your sales team immediately identify the best-qualified customers – saving precious time. Built to deliver the full potential of Marketo to sales and truly unlock marketing & sales alignment in organizations — all done...
    Starting Price: $30 for 5 seats per month
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