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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Pronto

    Pronto

    Pronto

    ... easy-to-use custom lead capture forms and route to your CRM and your partners. Customize your marketplace as needed. From custom calls to actions to listing approval workflows, the options are unlimited.
    Starting Price: $750 per month
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  • 2
    Leadmonk

    Leadmonk

    Leadmonk

    Convert leads into meetings by qualifying, routing, and scheduling in real-time from anywhere — be it your web form, cold calls, campaigns, and more. Build a qualification track and let prospects self-qualify to capture all the insights you need without hurting conversion. Instantly route leads based on complex conditions and display a calendar on your website for prospects to book meetings. Make it easy for your customers to schedule meetings on demand without the back and forth. Our forms...
    Starting Price: $12 per user per month
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  • 3
    FonaDial

    FonaDial

    Fonada

    FonaDial is a Smart Dialer solution for a new age Contact Centre, Call Center, BPO to address inbound and outbound customers communication seamlessly with advance features such as CRM form builder, Predictive Dialer, Sticky Agent, Call Back Intelligence, Advance Multi-level IVR.
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  • 4
    Clevenio

    Clevenio

    Clevenio

    Clevenio helps you build relationships and get more sales with the help of multi-channel outreach, automated follow-ups and real time analytics. Reach prospects in the channels they are most active in and get statistics on what channels work for different market segments. Make sure your sales reps follow-up potential customers by automating the follow-ups. Build automated sales machine, that makes sure you don’t miss the buying window from your target customers. Eliminate guesswork...
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  • 5
    Stingo CRM
    ... phone calls they make to customers. Its a SIM based cloud telephony solutions that moves your business phone system to the cloud. Designed in way to accustom the customers/clients, STINGO comes with automated complaint ticket system that rows your complaints which are fathomed along the way according to desired requirements. Furthermore, tracking and authentication of complaints are directed by SMS/ Email and formal upfronts creating buzzing customer retention service.
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  • 6
    Propel IQ

    Propel IQ

    Wishpond

    Take advantage of the most comprehensive and affordable marketing solution for business owners. We’ve designed Propel IQ specifically to give entrepreneurs a proven foundation for success that captures, engages and converts customers. Increase your winning average with a high-converting website. Our award-winning website builder is loaded with powerful functionality to help convert visitors into buyers. Capture future interest with forms, pop-ups, and banners to generate potential buyers...
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  • 7
    Forwrd

    Forwrd

    Forwrd

    Set your KPI and Forwrd will create a predictive scoring model based on factors strongly linked to your KPI. Identify and prioritize leads faster and more accurately with predictive scoring. Rank accounts and their underlying leads methodically with account scoring. Prevent customer churn by identifying & understanding churn drivers. Detect product-qualified leads to improve lead prioritization and sales efficiency. Build a self-learning scoring model that automatically identifies new...
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  • 8
    XaitWebProposal
    XaitWebProposal guides you through the creation of custom mini-websites without a web developer. Ideal for sales and proposal teams looking to save time, engage buyers and keep the conversation flowing. Engagement provides opportunity insight. XaitWebProposal delivers a unique and fast way to stand out from the competitive crowd. Content and layout have important roles to play, XaitWebProposal governs both automatically for professional, on-brand documents. More engagement means more...
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  • 9
    Ideal Spaces
    Meet your customers where they are with integrated, online space planning software that enhances the buying journey and improves your sales. Ideal Spaces is a consumer-facing, online configuration tool that enhances user engagement with a seamless omnichannel experience and inspires your target customers to continue their journey with you until the end, from inspiration to qualification, from space planning to purchase. Build new online sales channels with a complete digital storefront, making...
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  • 10
    Telarus QuoteVue
    Gain real-time visibility into the status and details of all your quotes and quickly sort them by the elements most important to you, opportunity, current status, customer, and line-item information. Manual quote tracking is tedious. With Telarus QuoteVue, you can quickly identify the right support resources to address questions, changes, or issues that may arise. Telarus QuoteVue ensures visibility and accountability of your quote monitoring so you can gain peace of mind. Having clear...
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  • 11
    Salesbricks

    Salesbricks

    Salesbricks

    Close more deals faster with the most powerful quote-to-cash solution for SaaS startups. Let buyers close, sign, and pay in one seamless motion and track all your vital metrics in one place. Ditch your spreadsheets and outdated sales processes so you can spend more time selling and driving revenue growth. Provide a B2C-like customer checkout experience and become the easiest software for your customers to buy. Track all your most important revenue data in one place and make smarter business...
    Starting Price: $500 per month
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  • 12
    Marketrix

    Marketrix

    Marketrix.ai

    Redefining Customer Experiences with Multimodal AI and Intelligent Interactions. Marketrix’s Twin Avatars use advanced emotional intelligence to understand and respond to customer emotions in real-time, ensuring efficient and empathetic interactions. Our AI deeply comprehends your website or product’s layout, guiding users intuitively through its spatial structure to enhance their experience. Providing smart, context-aware assistance at every step, tailored to user behavior. Understanding...
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  • 13
    ProfitCube
    ProfitCube is a tool to understand customer, product, and geography-level profitability. It harnesses and visualizes data from disparate sources, making the driving forces behind profitability transparent, unlocking strategic and tactical opportunities, and prompting action. ProfitCube guides decisions about customers and products, logistics and cost management, salesforce and distribution effectiveness, and pricing optimization. Prioritize the most profitable end markets and customers...
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  • 14
    SAASRAM Suite
    The SAASRAM Suite by SAASTEPS is an all-in-one revenue lifecycle management solution designed to streamline and automate business operations, enhancing growth and profitability. Built natively on the Salesforce platform, it offers a unified data model that eliminates the need for custom code or integrations, ensuring seamless integration with existing CRM and ERP systems. The suite encompasses various components, including eCommerce, payment processing, quoting, subscription management, billing...
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  • 15
    ITA Group

    ITA Group

    ITA Group

    ITA Group offers data-driven incentive and loyalty programs that reward any desired behavior. Our solutions help you solve critical objectives and gain a competitive edge with increased engagement, sales, support and customer experience. Our consultative approach uses cutting-edge research, data analysis and intel gathering. From there, tailored recommendations bring tangible business impact like sales growth, higher engagement, increased loyalty and a simplified partner experience. We...
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  • 16
    Knock2

    Knock2

    Knock2

    Knock2 is a platform designed to transform anonymous website visitors into actionable sales opportunities. By identifying and enriching visitor profiles, it enables businesses to engage potential customers through personalized email campaigns and AI-powered chat interactions. The platform offers seamless integrations with tools like HubSpot, Salesforce, and Slack, ensuring efficient data flow across systems. Knock2 caters to sales, marketing, and customer success teams by automating outreach...
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  • 17
    Buopso

    Buopso

    Buopso

    Buopso is a customizable, user-friendly SaaS platform designed to streamline business processes and boost revenue growth. It offers tailored solutions including Customer Relationship Management (CRM), lead management, approval workflows, invoicing, and form management—all within one unified system. The platform enables smart automation to handle routine tasks, freeing teams to focus on strategic activities. Buopso supports team-specific access controls, improving security and efficiency. Its...
    Starting Price: $9.30
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  • 18
    LearnUpon

    LearnUpon

    LearnUpon

    At LearnUpon LMS we’re on a mission to help you unlock the power of learning. Combining our award winning LMS and our industry-leading Customer Experience team, we pride ourselves on being a trusted partner to over 1,300 businesses. Every day, L&D teams around the world choose LearnUpon’s intuitive, feature-rich and deeply integrate-able platform to deliver a connected learning experience to millions of learners across their employees, partners and customers. Plans start at $15,000 USD.
    1 Rating
    Starting Price: $15,000/year
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  • 19
    Aircall

    Aircall

    Aircall

    Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless...
    2 Ratings
    Starting Price: $30/user/month
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  • 20
    Paradiso LMS

    Paradiso LMS

    Paradiso Solutions Corporation

    ... seamlessly integrates with more than 100 leading business tools. Solutions we provide: - User-friendly LMS - Custom course creations - Course catalog - Virtual classroom platform - Mobile learning - eLearning commerce - Customer training - Partner training - Customized eLearning solutions - Game based learning - Blended learning solutions
    2 Ratings
    Starting Price: $6 per user per month
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  • 21
    Knowlarity

    Knowlarity

    Knowlarity Communications Pvt. Ltd.

    AI-enabled Cloud Telephony Solutions & Deep Insights. Automate communication, bring operations online and handle the large volume of call inflow. Use Automated Outbound Solutions to reach out to students and parents. Conduct surveys and collect important data with just a missed call. Use Automated Outbound Solutions to reach out to your customers. Use IVR and hosted call center solutions for verification and reducing COD cancellations and operational costs. Offer assistance to your patients 24x...
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  • 22
    Drift

    Drift

    Drift

    In a world where instant and on-demand is the norm, your customers' expectations have never been higher — and companies that deliver fast, easy, and personalized buying experiences are the ones that will win. That's where Drift can help. The Drift platform combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms. There are over 50,000 businesses that use Drift today to generate more...
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    33 Ratings
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  • 23
    Thryv

    Thryv

    Thryv

    The end-to-end client experience software for growing small businesses. Get the job, manage the job, get paid and get credit online with Thryv. Thryv is a secure, easy to use small business management platform that automates tasks and puts your customers at the center of your business. ThryvPay can help services businesses save thousands when you accept and process credit card and ACH payments. Take advantage of next day funding, automated recurring payments, client-side convenience fees, Quick...
    3 Ratings
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  • 24
    BlueCamroo

    BlueCamroo

    BlueCamroo Inc.

    ..., is easier to learn, adopt, use, manage, and is less expensive. Our unique User-Role subscription model allows each user to be assigned a single or multiple user roles matched with features essential to fulfil their job requirements: • CRM • Sales & Marketing • Projects • Support It grows in unison with SMBs needs through gradual adoption into different business units, while progressively eliminating single-purpose applications. One application to manage the entire customer lifecycle.
    2 Ratings
    Starting Price: Free
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  • 25
    Book Like A Boss

    Book Like A Boss

    Book Like A Boss, LLC

    Book Like A Boss is the first landing page builder optimized for bookings. Things our "competitors" don't have include: 1) Full customized Booking Pages which include features no one else has including FAQs, Testimonials, About Info, Gallery View and more! 2) Brand Integrity - Your Logo, colors and fonts through all your team members pages. 3) The Ability to allow team members to collect payments to their accounts. Integrates with your existing calendars, connects with Stripe...
    1 Rating
    Starting Price: $9.00/month/user
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  • 26
    Go4Clients

    Go4Clients

    Go4Clients

    Automate customer engagement with our Drips technology. Go4Clients latest Drips feature uses a combination of SMS, Voice, Email, and Mobile Landing Pages to interact with your customers. Map out the customer journey and let consumers flow down your sales funnel automatically. Trigger messages with different channels based on a user's actions or no actions. Want to BOOST YOUR SALES? Easy. Integrate your current forms to Go4Clients and automate your communications in just a few minutes. Go4...
    Starting Price: $50 per month
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  • 27
    11Sight

    11Sight

    11Sight

    11Sight delivers enterprise-grade AI Agents designed for automotive and hospitality businesses to improve customer engagement and streamline operations. Acting as the first point of contact, these AI-powered service, front desk, sales, and outbound agents are available 24/7 to handle inquiries, schedule appointments, and escalate issues with full context. For dealerships, hotels, and service providers, this means fewer missed opportunities and smoother customer experiences. The outbound agent...
    Starting Price: $24 per month
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  • 28
    BidClips

    BidClips

    BidClips

    BidClips empowers home services teams to build better customer experiences. With our interactive quote builder and automated follow-ups, it’s never been easier to impress your customers and grow your business. Use our form builder to obtain the right information for each service you offer with pictures, videos, and measurements. Engage your customers with email and text follow-ups that show your customers you care and help you gain more business. Empower customers to accept, schedule, and make...
    Starting Price: $74 per month
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  • 29
    TikaDevice

    TikaDevice

    TikaMobile

    TikaDevice is a data integration and analytics platform that precisely provides customer insights and sales tools to Sales Representatives with proprietary analytics that can be accessed on the go. This allows for better communication with customers and sales leadership, greater management visibility, and best of all - increased sales.
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  • 30
    Kore.ai

    Kore.ai

    Kore.ai

    Kore.ai empowers global brands to maximize the value of AI by providing end-to-end solutions for AI-driven work automation, process optimization, and service enhancement. Its AI agent platform, combined with no-code development tools, enables enterprises to create and deploy intelligent automation at scale. With a flexible, model-agnostic approach that supports various data, cloud, and application environments, Kore.ai offers businesses the freedom to tailor AI solutions to their needs....
    1 Rating
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