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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1474 Products for "customer" with 2 filters applied:

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  • 1
    Crown Freight Manager

    Crown Freight Manager

    Crown Data Systems

    CFM is a powerful enterprise trucking software technology resulting in increased productivity, reduced costs, and improved service to your customers – all giving your company the competitive edge. Automated color-coded dispatch makes managing shipments and updating records easy. Dispatch screen can be instantly customized and sorted based on how you manage your dispatching operations. Shipment statuses are instantly available to your customers as updates occur in dispatch through online web...
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  • 2
    AEB

    AEB

    AEB

    ... to supply chain performance and quality. At the same time, you keep the flexibility to respond to surprises – and opportunities. Join AEB's global network of customs brokers and gain access to AEB's international customer base. This makes your customs services easily available to a large group of shippers, forwarders, and other logistics service providers. You can easily and efficiently use each individual component of the AEB customs software by itself.
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  • 3
    Logmaster WMS

    Logmaster WMS

    Log Master

    The Logmaster WMS software is made to fulfill a wide range of customer needs. Typical customers are 3PL companies who serve a range of different customers and products simultaneously. This calls for an adaptive solution that is capable of handling demanding dynamic business environments. Good stock control provides better quality and fewer mistakes. Logmaster WMS software consists of the basic configuration and separate modules that can easily be added as the needs of the customer evolve...
    Starting Price: $1,0000 one-time payment
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  • 4
    Hercules Export Software

    Hercules Export Software

    Star Tec Software

    Hercules Export Software is a robust, multi-user export solution that quickly and easily manages all facets of your business, speeding your workflow, stream-lining your processes, adding to your bottom line. Hercules Export Software, created specifically for International Freight Forwarders, NVO’s, Custom’s Brokers, and Domestic Forwarders, integrates with AES and QuickBooks. Hercules handles ocean export, domestic and international air freight, NVO’s, logistics, customs house broker, cargo...
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  • 5
    TeleNav Track
    Make driving safe and enjoyable with best-in-class navigation and location-based services for precise and personalized driving experiences whether it is a daily commute, a weekend getaway, or adventures off the beaten path. Build a lasting digital relationship with your customers. Everything your customers need to enhance their driving experience – directions, entertainment, car controls, calendar, phone, commerce - are just a simple touch or voice command away. Give customers a safe...
    Starting Price: $24.99 per month
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  • 6
    Excalibur WMS

    Excalibur WMS

    Camelot 3PL Software

    Create the most value for your bottom line and for your customers today! Your customers’ critical data is accurate and secure, your organization is responsive, and you manage your business more efficiently because you have smart tools that help you make good decisions. Excalibur is an integral part of your technology solution that pays for itself quickly and continues to earn your customers’ confidence. Excalibur will help you manage your operations better and will make you a better strategic...
    Starting Price: $500/month
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  • 7
    ChannelApe

    ChannelApe

    ChannelApe

    Increase conversion with 'customer date promise'. Generate excitement with presell ability. Exceed expectations with real-time visibility and on-time deliveries. And gain recurring customers that boosts your bottom line. All with intelligent inventory and order management software. Gain an inventory and order management software built for high SKU fashion brands looking to offer a best-in-class customer experience. From forecasting how much to manufacture –all the way through returns and re...
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  • 8
    GrayDrop

    GrayDrop

    Gray Routes

    GrayDrop maximises savings by solving painful delivery problems like stormy weather, traffic-prone hazardous roads, vehicle and asset safety. Use processes as a strategic tool. Automate last mile operations with image capture, customer tracking, automatic POD, signature capture, cash tips, mobile payments, refueling & automatic trip-expensing. GrayDrop real-time package & goods tracking and dynamic scheduling flexibility delight your customers, giving you an enviable boost over your competition...
    Starting Price: $5 per month
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  • 9
    Mongrov

    Mongrov

    Mongrov

    Build an app for all user's devices that runs natively with a single code base. Create rich customer experiences with Your brand & creativity using much familiar Javascript. We take care of building & publishing updates instantly. A complete package of services that makes the app development process simple & faster. With single tenancy, you own your independent database and instance of the software, and everything goes over secure channels. You can extend the backend service as well. You can...
    Starting Price: $3 per user per month
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  • 10
    Monopile

    Monopile

    Monopile

    Monopile powers high growth brands with the complete infrastructure for multi-channel commerce, product information management, fulfillment and customer care. A unified view of products, inventory, and customers gives your team visibility into what’s selling on which channels, where inventory is and when to reorder. Monopile is the single source of truth for your commerce operations, enabling you to build your brand, sell more and grow fast. Merchandise products, add content and create...
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  • 11
    All Trans Software

    All Trans Software

    All Trans Software

    All Trans Software is a family owned and operated Minnesota based company that has been offering Non-Emergency Medical Transportation software solutions to non-emergency medical transportation companies since 2009. All Trans Software is a customizable software product and solution for your company. We constantly update and improve our software based on customers’ requests. Our software was in part built from within the NEMT providers office with features and solutions built specifically...
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  • 12
    DEPOT Core

    DEPOT Core

    Lucrasoft

    ..., audit trails, archiving, inter-department memo system, custom fields for all tables, fallback printers for business-critical processes and much more. Customers, contacts, addresses, remarks, pop-up warnings, enforce references, multi-administration relation pool, customized invoicing/print/email rules per customer, price quotations, non-conformities. Automated actions, report editor, editable SQL overview grid and a wide range of pre-defined KPI's.
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  • 13
    Shopmonkey

    Shopmonkey

    Shopmonkey

    Hear from real shop owners who made the switch to the leading repair shop management software. Communicate with customers right within our shop management software to send estimates, updates, and answer questions. Offer your repair shop customers more flexibility, send confirmations and automated appointment reminders. No matter what type of shop you run, Shopmonkey can help you manage your business. Our shop management system offers an all-in-one solution made for your industry. No starting...
    1 Rating
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  • 14
    Magestore

    Magestore

    Magestore

    Magestore is a fast and customizable point of sale solution for Magento merchants, unifying online and offline sales with real-time synchronization of orders, inventory, and customer data. Magestore POS streamlines operations with features like real-time inventory tracking, flexible payment options, and offline mode. The system supports omnichannel workflows, enabling online order pickups and in-store returns while offering personalized customer experiences. Scalable and customizable...
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  • 15
    Resolv

    Resolv

    VistaVu Solutions

    Ready to drive end-to-end efficiency in your supply chain? Our industry specialized team & software help you accelerate profitable growth. Get in touch to discuss your challenges. VistaVu acquired Resolv to provide an industry-specialized team and software to our Wholesale Distribution customers. The Resolv team brings 25+ years of industry expertise to help you achieve a fully optimized supply chain. The Resolv extension was built to address the gaps in ERP that led to growth bottlenecks...
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  • 16
    Titanwinds TMS

    Titanwinds TMS

    Titanwinds

    Whether you are a small or medium transportation company looking for a better way to make sure your customers stay happy or a large broker/carrier trying to maximize efficiency and stay on top of the competition, Titanwinds transportation management system is the tool you need to get the job done. At all levels, we provide an excellent TMS software solution which makes it easy to gather and analyze relevant data concerning your trucking operation. Our trucking software scales to meet...
    Starting Price: $135 per user per month
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  • 17
    Radial

    Radial

    Radial Inc.

    We built a pre-integrated, modular stack of technologies and technology-driven operational services that enable turnkey eCommerce for brands and retailers focused on driving a profitable customer experience. From order management to payments, fulfillment to customer care, Radial gets you in the eCommerce game faster than any other competitive solution. Taking it a step further, we offer advanced solutions designed in conjunction with leading retailers and brands to isolate the variables...
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  • 18
    TruckerZoom

    TruckerZoom

    TruckerZoom

    TruckerZoom is the first all-in-one business management tool created specifically for the drayage industry. Easily manage every aspect of your business: track drivers and loads, manage documents remotely, monitor financials, generate real-time quotes and more. Truckerzoom handles everything from billing and financials to driver scheduling to real-time quotes for your customers. No other FCL trucking software can offer this level of control. TruckerZoom allows you to dispatch your units...
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  • 19
    Flxpoint

    Flxpoint

    Flxpoint

    Flxpoint connects your supply chain to your sales channels and fully automates ecommerce operations. Sell at scale without manual processes or custom development slowing you down. Simply connect your supplier data integrations with our “no code” mapping tool, dedicated team of EDI/API developers, or our directory of 250+ pre-built supplier integrations. A modern PIM built for automating the sourcing and controlling the data for thousands of products across multiple suppliers and data sources...
    Starting Price: $999 per month
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  • 20
    TraQSuite

    TraQSuite

    TraQiQ Solutions

    TraQSuite: Distribution platform for the new economy. TraQSuite is a distribution platform that allows users to setup task-based networks rapidly – target customers, facilitate/validate transactions, track/manage task workers, manage funds and run the entire distribution network. Targeting. TraQSuite analyzes your customers’ omni-channel behaviors and transactions. Using world leading AI, TraQiQ is able to deliver real time, automated 1:1 recommendations and personalized content across all...
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  • 21
    Nuvven

    Nuvven

    Nuvven

    An All-In-One Connected Ecosystem For Car Rentals. Car Rental Software To Manage And Grow Your Fleet Our AI and Telematics powered car rental software platform fully digitizes local car hire operators, delivering significant cost savings through efficiency, best in class utilization and growth in customers. Customers are unhappy with the car rental market. It’s monopolised by the big 5 and innovation is low. It’s time for car rental to be disrupted and level the playing field...
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  • 22
    Cario TMS
    ... performance in real time. Drive operational efficiencies by connecting Cario with your ERP / WMS. Real time integration improves data accuracy and eliminates double entry. Help your warehouse team perform better. Enable your customers to delight their customers. Provide your customers with an experience that has them coming back for more. Send your customers more real time alerts so they can self service (texts, emails).
    1 Rating
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  • 23
    Outvio

    Outvio

    Outvio

    The only shipping app designed to be more than a shipping app. Made for successful customer oriented online shops to grow sales and optimize costs. A single place to manage all your orders. No matter if you have just one awesome online shop, or run a fully omnichannel eCommerce business – we enable you to manage all your orders in one single place. Automation and tools to 4x your fulfilment speed. Outvio is built for optimization, speed and flexibility. From printing out 100 shipping labels...
    1 Rating
    Starting Price: €29 per month
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  • 24
    Cigo

    Cigo

    Cigo

    Cigo, The new standard in last-mile management. An innovative cloud solution to increase deliveries, service calls or pick-ups, scale efficiently and provide your customers with a perfect last-mile experience. Route Management at Your Fingertips. With our feature rich web platform you can dispatch, optimize, report and fully control your customer's last-mile experience. Enhance Customer Experience. Give your customers an amazing experience, keep them in the loop with real time SMS and Email...
    Starting Price: $99 per month
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  • 25
    Ord.to

    Ord.to

    GETREVE

    Ord.to is a web-based system which helps businesses within the food industry to create order-receiving websites under their own brand and domain. If a website already exists, an Ord ordering widget can be integrated into it. The system allows businesses to create attractive menus by uploading colorful photos and product descriptions while offering clients a variety of add-ons and product suggestions. Customers can easily order products by choosing an appropriate payment method and delivery...
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  • 26
    One Step GPS

    One Step GPS

    One Step GPS

    Our high-quality GPS tracking with fantastic customer support is truly changing the industry. Most GPS and software companies view customer support as a waste of resources. They look for ways to automate it, outsource it, or charge extra for it. We think that’s very shortsighted. We see amazing customer support as an essential part of standing behind our product. When it comes to being responsive and proactive, we strive to leave every other GPS tracking company in the dust. We believe...
    Starting Price: $13.95 per month
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  • 27
    Service Hub CRM

    Service Hub CRM

    Service Technologies

    Service Hub CRM provides stellar service with ease. On average it can take more than 3 phone calls to reach a customer to schedule an appointment. Put the power to Provide Stellar Customer Service in your employees’ hands. Communication is the key to any relationship. We know that every little detail must be accounted for. We’re able to customize our software to specifically fit your business needs. Why use separate systems when you can consolidate. Our team will help you navigate our system...
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  • 28
    Gofrugal ManageEasy

    Gofrugal ManageEasy

    GOFRUGAL Technologies

    A complete single and multi-location distribution management system. Lower your order processing and delivery costs by getting more orders per salesman with faster and more accurate order entry using our Ordering and Collection mobile app. Enjoy higher margins by having multiple price levels and discounts for specific customers, customer groups, and product categories and do multi formats, as well as multi-company invoicing with ease. Control credit limits and days effectively and have complete...
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  • 29
    Milkman

    Milkman

    Milkman

    A customer-centric supply chain management software that enables retailers with a fleet, carriers and third-party logistics providers to be at the forefront of last-mile innovation. Commerce and logistics integration at the point-of-sale is enabling dynamic choice of convenience and cost. Deep business insights are driving better planning of last-mile logistics and transportation. Effective communication based on the customer’s unique needs and preferences drives a better experience from...
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  • 30
    PortPro

    PortPro

    PortPro

    The most intuitive transportation management system for container drayage carriers & a customer support team that goes the extra mile. Our TMS implementation process is as painless as possible. We spend as much time as we need to properly train all employees and drivers on the system. Our easy-to-use TMS has proven to dramatically improve the operations of all container drayage carriers that use the system. We view ourselves as the “tech arm” to your team. After proper implementation...
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