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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1474 Products for "customer" with 2 filters applied:

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  • 1
    CereDeliver

    CereDeliver

    Cerebrum Infotech

    CereDeliver is a delivery app for all types of businesses- whether you are a small, medium, or enterprise, CereDeliver is the best app that helps in streamlining operations and automating many of the day-to-day tasks, thus saving time and increasing efficiency. CereDeliver can be used for Courier Delivery, Electronics Delivery, Mobile Phone Delivery, Book Delivery, Document Delivery, Wallet Delivery, Apparel Delivery, Machinery Delivery, etc. That’s not all! CereDeliver can be customized as per...
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  • 2
    parcelLab

    parcelLab

    parcelLab

    parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico...
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  • 3
    Omega Order Tracking
    Omega Order Tracking is designed to help you increase customer satisfaction, customer loyalty & retention rate. Easily track your order from multiple carriers, get notified of shipment status, and view order shipping info all in one place. With branded tracking page & estimated delivery date/ETA, you are set for a smooth and hassle-free tracking experience. Increasing upsell & cross-sell with added marketing assets. Less WISMO with SEO-optimized auto-translated shipment update notifications.
    1 Rating
    Starting Price: $9.99 per month
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  • 4
    Magaya CRM
    Put your customer data in the spotlight with Magaya CRM. Integrated with Magaya Supply Chain, this time-saving logistics CRM solution eliminates redundancies and fosters collaboration across sales and operations teams with greater visibility, streamlined processes, and built-in business intelligence. Designed for the unique customer and sales process management needs of freight forwarders, Magaya CRM empowers sales teams to be more efficient and sell more, provides sales management...
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  • 5
    Mandata Go

    Mandata Go

    Mandata Group

    Why work harder when the right TMS can lift the load? Go reduces and simplifies the admin burden, automates daily tasks, and keeps track of all your jobs so you don’t miss a single penny or opportunity. Automate your manual processes to stop duplication of effort, save time, and create a digital audit trail, from job planning to proof of delivery (POD), freeing you up to manage and grow your business. Oversee your entire operation and keep colleagues and customers informed of consignment...
    1 Rating
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  • 6
    Sway

    Sway

    Sway

    We deliver same day, next day & more with industry-leading OTD, all for less than the cost of ground. A differentiated customer-focused shipping experience that drives loyalty, retains revenue and inspires repeat purchases. We deliver same day, next day & more with industry-leading OTD, all for less than the cost of ground. Box-less, label-less at-home pickups for your shoppers. Combine your deliveries and returns into one convenient trip for a magical customer experience.
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  • 7
    LionWheel

    LionWheel

    LionWheel

    LionWheel is delivery management software tailored for businesses needing efficient, local delivery solutions. Designed for retailers, grocers, couriers, and more, it offers essential features like route planning, real-time tracking, proof of delivery, and customer updates through SMS. The platform integrates smoothly with systems like Shopify, Wix, and WooCommerce, helping businesses streamline deliveries, reduce costs, and enhance customer experience. LionWheel simplifies local logistics...
    Starting Price: $99 per month
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  • 8
    Import Globals

    Import Globals

    Import Globals

    Import-export global data is an important database for businesses looking to expand their business at a global scale. It provides valuable and informative insights into the international trade market and helps companies to make an informed decision about their import and export strategies and put the right effort wisely. This data is highly authenticated because it is collected from various countries' custom shipping bill documents, such as shipping bills, bills of lading, bills of entries...
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  • 9
    Cogent Logistics Enterprise
    A customizable, extensive TMS, driver app, and customer portal for all types of transporters. Available features of Cogent Enterprise: Your Company’s Branding on TMS and Portals Driveaway and Trucking Order Management Inventory Management Dashboard for ‘At a Glance’ Information Dispatch Center with Trip Planner Rate Management Customer Management Driver Management Driver Settlements Document Management Radar Location User Management Load Board Management JustDrive Drivers App...
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  • 10
    CargoEZ

    CargoEZ

    Avow Solutions

    CargoEZ is a cloud-based freight management software designed to simplify logistics for businesses of all sizes. It offers real-time cargo tracking, multi-modal shipment management, and an integrated logistics CRM. With an intuitive interface, businesses can customize workflows, manage contacts, generate quotations, and maintain compliance effortlessly. CargoEZ also includes robust accounting tools like multi-currency invoicing and detailed financial reporting. Its user-friendly design...
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  • 11
    Integrated Logistic Solutions

    Integrated Logistic Solutions

    Integrated Logistic Solutions

    ILS is a Service-Disabled Veteran-Owned Small Business (SDVOSB) provider of Integrated Logistics Services, and our mission is to serve our customers in the DoD and global logistics markets by providing creative and cost-effective logistics chain solutions. ILS focuses on a sustainable long-term growth program, with the intent of providing our customers with smart, creative, cost-effective solutions in support of their short- and long-term logistics requirements.
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  • 12
    DispatchDirect
    DispatchDirect is the foundation for call-taking, dispatching, invoicing, and reporting. DispatchDirect provides digital dispatch with all major motor clubs to receive service requests, return the estimated ETA, and then, enter all call information automatically into the Dispatch Board when the PO is received. This solution also includes accounting – invoices (can be emailed to customers) and payment receipt and application (including integrated credit card processing).
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  • 13
    Vector

    Vector

    Advanced Supply Chain Group

    ASCG’s award-winning modular WMS system ‘Vector’ has been developed with the customer in mind, delivering increased productivity, real time stock visibility, and exception management tools. Vector’s reporting functionality reduces manual administration, improves accuracy, and through the provision of business intelligence enables our customers to make informed business decisions.
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  • 14
    WHC Dock Scheduling
    Easy-to-use and super fast dock-scheduling web-based system. No lag, no hangs even with large amounts of data (what is not standard in the case of competitive solutions). Free demo. Cheap $33+/m. Inbound+Outbound. Suppliers add appts themselves. Desktop+mobile. Users no-limit. Appointments no-limit. Custom statuses. Custom appointments fields. Open to integrations. Works in browser.
    Starting Price: $33/month
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  • 15
    TransGenie

    TransGenie

    TransGenie

    Our delivery management software is the ultimate solution for businesses looking to optimize their delivery operations. Say goodbye to inefficiencies, delays, and customer complaints. With our software, you can effortlessly manage your entire delivery process from start to finish.
    Starting Price: $999/half-yearly
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  • 16
    SKUBIQ

    SKUBIQ

    SKUBIQ

    SKUBIQ is an endeavour to provide a single point operating platform for all the warehouse management needs, earned through months of research & development, and years of listening to our customer feedback and prospect requirements. SKUBIQ caters SMB’s and eCommerce business through a wide array of integrations with sales and delivery channel applications to seamlessly serve their customers. And all this at a low total cost of ownership.
    Starting Price: $24/month
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  • 17
    entrée
    entrée is an all-inclusive system that simplifies your daily tasks with industry-specific features, such as catch weight management, customer special pricing, standard order guides, inventory lot control, and warehouse management. We pride ourselves in providing the software over 1,500 food distributors have chosen to use as the secret to their success! The entrée system is easy to navigate thanks to our “ribbon menus” that provide intuitive visual icons. Individual users can customize...
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  • 18
    jLAN Mobile Sales

    jLAN Mobile Sales

    jLAN Technologies

    Need a turnkey mobile sales, delivery and route accounting solution? jLAN Mobile has a solution you’ll swear we built just for you. Our software makes pre-sales, route accounting and direct store delivery models easy to manage. Thanks to seamless integration with most ERP platforms, there won’t be any major adoption hurdles. Industry-specific customizations let you build out your software to suit your specific needs. jLAN Mobile provides route accounting, mobile sales, direct store delivery...
    Starting Price: $69 per month
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  • 19
    LogiMove

    LogiMove

    LogiMove

    ... with KPIs and analyzing customer feedback. We enhance your existing ERP solution by integrating our powerful mobile platform and integrating telematics to gain actionable insights for all your field workers, external service partners, and customers. LogiMove provides you with an innovative, centrally operated web platform (portal) for mapping mobile processes. The results are a lean, cost-saving mobility solution that can be customized for your current business.
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  • 20
    Sorted

    Sorted

    Sorted

    Sorted is a refreshingly agile and data-driven delivery experience platform powering checkouts, carrier management and post-purchase tracking around the world. Through partnerships with some of the biggest global carriers and customer-obsessed retailers and brands, Sorted transforms the delivery experience into a delight, for everyone who touches it. All your carrier services through one integration. Optimized parcel allocation for you. Better delivery choice for your customers. All your...
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  • 21
    Velocity WMS

    Velocity WMS

    International Data Systems

    Intuitive user interface design makes Velocity WMS the easiest WMS in the industry to learn and use. The centralized web based architecture means that no software needs to be installed on your computers. Simply use your web browser to access the system. Easily create your own custom fields. Configure settings on a per client basis. Schedule automatic emailing of reports. Reports and email notifications can be customized. No big initial capital expenses or investment, just one low monthly...
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  • 22
    STARS GPS Vehicle Tracking
    STARS GPS is proud to offer a remedy and protection like no other. This Warranty is offered to cover Theft and Skip. Below is a summary of how your asset is protected like never before. Covers your vehicle in the event your customer defaults on their contract payments. A payment default occurs and creates delinquency when a payment is not made upon the due date. This Warranty is designed to allow for and consider that, a working relationship may exist between you and your customer with respect...
    1 Rating
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  • 23
    BaseTruck

    BaseTruck

    BTSoft Consulting

    First thing you need to create is the locations, drivers, and customers. After there simply have to create the containers that you want to bill the customer and you're ready. Unlike other, our software gives ease to the customer to suggest further changes to improve the functioning of the company. In the module, drivers can register each of these credits separately and shows how much of each chorer. This can also be done by both individual credits, such as payments Bills. Access any time, from...
    Starting Price: $24.99 per month
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  • 24
    Scurri

    Scurri

    Scurri

    ... efficiencies and act quickly with our advanced reporting suite. Get to the heart of what your customers need by harnessing the power of your data. Use our API integrations to power your existing tools, or integrate directly with your industry’s most popular carriers and platforms. Good customer experiences happen by design, not by accident. There’s a good reason why many retailers are focusing on improving the overall eCommerce customer experience right.
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  • 25
    VersaFleet

    VersaFleet

    VersaFleet

    Level up your last mile game with intuitive Transport Management Software (TMS). Optimize route-plans and satisfy your customers by fully digitalizing your supply chains, all the way to the last mile. Increase your last mile transporters’ routing efficiency with Artificial Intelligence. Maximize resources and save transport costs with AI-enabled optimization. Configure multiple constraints to best fit your business needs. Automatically allocate orders to your transporters and have full...
    Starting Price: $55.00/month/user
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  • 26
    Agility
    Agility ERP is the #1 business management platform for the lumber & building materials industry. Want to learn more about the right solution for your business? Become your customers’ most trusted partner by consistently meeting your promised dates. Keep the right products and the right quantities in stock at the right time. Improve your cash flow and reporting accuracy with real-time financial data. Provide fast, high-quality service customers expect with easy access to information. Orders...
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  • 27
    Maxoptra

    Maxoptra

    MaxOptra

    Offering simplified route optimisation and a smarter customer experience, MaxOptra is essential to every fleet operator. Our innovative technology and industry experts will dramatically transform your business and deliver ROI, fast. MaxOptra removes the challenges and complexities of route optimisation. We streamline the delivery experience; enabling our users to offer exceptional customer service through improved visibility, better planning, and first-class route execution. While...
    Starting Price: £35 per month
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  • 28
    ConductorB2B

    ConductorB2B

    ConductorCommerce

    ConductorB2BTM is a cloud-based branded portal that facilitates rapid order entry for your dealers and sales reps. The orders automatically flow directly into your accounting/order management system, so all you do is ship! Customer credit check completed automatically during order creation, showing balance and credit check pass/fail. Orders entered online can be imported on a scheduled basis directly into your ERP system using provided connector or web service interface. Customer credit...
    Starting Price: $1,495 per month
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  • 29
    National Fleet Tracking

    National Fleet Tracking

    National Fleet Tracking

    Your fleet is much more than just vehicles. Your drivers well-being and your company’s reputation are equally, or more important. I’m sure you’ll feel as strongly as we do about the ever-increasing insurance costs associated with our industry. So anyway to decrease this ‘tax’ is surely welcomed. Set yourself apart from the competition with National Fleet Tracking. We help you to improve and maintain a healthy customer relationship that becomes a key factor in winning the confidence of all...
    Starting Price: $199.99 per month
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  • 30
    Routezilla

    Routezilla

    Routezilla

    We help home service pros stop losing leads due to poor scheduling. Turn leads into booked appointments by automatically considering where your team will be, and where your customers live, before offering available time slots. Let them self schedule sales or service appointments without you needing to call, email, or text to confirm their location and availability. Stack appointments back to back with confidence, knowing Routezilla will minimize your driving distance from one location...
    Starting Price: $19 per month
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