Headline: Verizon offers new $35 a month prepaid plan (but there's a catch)
The new prepaid plan from Verizon is aimed at users uninterested in the current crop of high-end smart phones.
Beginning this week, Verizon Wireless will offer a monthly "Basic Plan," which will allow consumers to purchase 500 minutes of talk time and unlimited text messaging and data for $35. For an extra $15 – $50 a month, total – you can add unlimited voice minutes. But there is a catch: The Basic Plan isn't compatible with the iPhone 5 or the Samsung Galaxy S3 or any of the high-end smart phones that currently dominate the market. Instead, it's only available on four extremely basic phones. April 12, 2013 (Christian Science Monitor)

When Verizon came out with the prepaid plan back in April, we were still locked into a two year contract until this month, which was costing us $80 for the plan and $38 for two phones. With that we had 800 shared minutes, which we never reached. With all the taxes and fees that came to about $125 each month for two phones that we only used for calls and texting. It would be nice to have one of the sophisticated smart phones, but hard to cost justify for us. So, when Verizon came out with a plan at $35/month for basic cell phone service it was a no brainer. A savings of around $45/month. That was until we ran into what the article above called “the catch” and I call a scam.
Wednesday - Day One
This was the day our two year contract expired. The prepaid promotion on Verizon’s website said, “Already have a device? You can activate it quick and easy.” Great, we thought. We liked the phones we had and switching them to the prepaid plan would be a win - win, so we went to the “local” Verizon store, located 20 miles from the farm, to do that. Easy enough. Wrong!
As it turns out very few existing phones are compatible with the prepaid system. That left a choice of only four basic phones, which must be purchased. No problem we thought and selected the Samsung Intensity III shown on the Verizon prepaid website. But, the Verizon store said they didn’t have any in stock and kindly offered to order two and have them shipped to us. We paid for the phones and left thinking that was all settled. Wrong again!
Thursday - Day Two
I got an email from Verizon telling us that the phone we selected was out of stock and to call them to change our order. After talking with Verizon, the only alternative was the LG Cosmos 3 phone, because the other two were basic flip phones with no keyboards for texting.
Instead of costing $28.99 for each phone, it would now be $34.99 for each phone. I asked the Verizon person why the Samsung was still on their website and she said she didn’t know because it wasn’t in stock. (I checked the website 10 minutes after talking with her and the Samsung had been removed. Hmmmmm.)
The reviews I read said the Samsung was the better phone, but we had no choice, so I said go ahead and change the order to the LG phones. The Verizon person said “no problem” and that she would take care of it. Wrong again!
That afternoon I got an email saying that the order could not be fulfilled and I would have to resubmit an order for each phone separately online. Tired of the hassle, I decided to call Verizon stores within a 60 mile radius of the farm to see if I could find a couple Samsung phones, to no avail. After a frustrating day of dealing with Verizon, I decided to sleep on it and deal with it the next day.
Friday - Day Three
The LG phone had mediocre reviews, but we had little choice, so I started my calls to Verizon stores again to see if we could find a couple LG phones and just go to a store to make the changeover. After several calls I did find a Verizon store 50 miles from the farm that had the LG Cosmos. Great, I thought. Problem solved.
We made the drive to the Verizon store and they were very helpful. This seemed like the better alternative to dealing with Verizon on the phone, putting up with the long waiting on hold. After about 45 minutes of setting up the accounts and switching our current phones over to the new phones it was a relief to be finished with what should have been a simple process. Wrong again!
Once all of this was done and our contacts were transferred over from the old phones to the new phones it was time to pay. When they ran the statement it showed we owed $59.99 for each phone. Huh?! That’s not the price that is on the Verizon website. So, I brought out a copy of the website, which I had printed a couple of days ago, and showed them that the price is listed as $34.99 for that phone, pointing out that the phone we actually wanted was only $28.99 - but, out of stock. They responded that the store price is not the same as the website price. Huh?! again. After all this hassle and being tired of paying $125/month for basic phones, we decided to keep the new phones and call Verizon to find out why we had to pay more at a Verizon store. Simple enough, right? Wrong again!
In the parking lot of the Verizon store I phoned Verizon customer service. After 45 minutes on the phone (most of it being on hold, listening over and over again to their crap recording about how they value the customer) I was transferred to 5 different “customer reps” and told by all 5 that I was SOL. Two of them told me that I should take the new phones back into the Verizon store and return them for a refund and reorder them online. Seriously?! After all the screwing around when I tried to order online? I told one “customer rep” that this would make a great topic for my blog - titled the Verizon scam - and he said to be sure and say that the phone is cheaper online.
Saturday - Day Four
And so ends the lesson of the Verizon scam. Or does it?
In order to set up automatic payment with a credit card for the prepay, the Verizon store said they couldn’t do it and that I would have to do it online. Sheesh! What that required was phoning Verizon again to get a code number to do that - for each phone. Welcome back to waiting on hold, again listening to the canned recording about how much they value the Verizon customer. Finally finished. But wait... there is one more final insult to injury in this story.
Once an account is set up online it shows details, including minutes used. When I was on the new phone with Verizon I asked them if talking to them counted against my monthly minutes and each time they said no. Wrong again! When I checked my minutes of use on the new phone, on which I called no one other than Verizon, it showed 55 minutes used.
What a scam. Just one day more...