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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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2360 Products for "customer" with 2 filters applied:

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  • 1
    ProfitCube
    ProfitCube is a tool to understand customer, product, and geography-level profitability. It harnesses and visualizes data from disparate sources, making the driving forces behind profitability transparent, unlocking strategic and tactical opportunities, and prompting action. ProfitCube guides decisions about customers and products, logistics and cost management, salesforce and distribution effectiveness, and pricing optimization.
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  • 2
    ITA Group

    ITA Group

    ITA Group

    ...You’ll get ultimate scalability to add global audiences (sales and non-sales), modules, custom extensions, workflows, integrations—anything.
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  • 3
    Bitrix24

    Bitrix24

    Bitrix24

    ...Time tracking, reminders, reporting, templates, task dependencies and more. The world’s most popular free CRM by number of users (12 million companies and growing). Outstanding real time assistance tools that keep customers happy and coming back for your goods or services. Stunningly beautiful websites, landing pages and online stores that can be created by anyone without writing a single line of code. Free domain name and hosting is included. You can use the self-hosted version of Bitrix24 to run on your server.
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    15 Ratings
    Starting Price: $ 49 per month
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  • 4
    contactSPACE

    contactSPACE

    contactSPACE

    Discover contactSPACE: contact centre software designed to revolutionise your customer relationships. Our patented CallGuides and smart diallers make your agents' jobs a piece of cake, supercharging productivity and enabling better conversations. Smashing KPI goals is also effortless with our real-time analytics and intuitive graphical dashboard designer. Call us to discover a custom solution tailored to your organisation's needs.
    Starting Price: $105.00/month/user
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  • 5
    eyecall

    eyecall

    eyecall.de

    ...The right face to your voice on the phone increases your recognition value with your customers enormously. The more intensive personal level compared to the classic telephone conversation gives your customers a greater sense of security to make the right purchase decision.
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  • 6
    Sendlane

    Sendlane

    Sendlane

    Sendlane empowers B2C & B2B businesses to track, personalize, and automate their customer journey. Focused on Content Creators, eCommerce Brands, SaaS Applications, & Digital Agencies - we offer a complete suite of tools driven to help increase ROI and maximize your customer LTV.
    Starting Price: $25.00/month
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  • 7
    Coho

    Coho

    Coho AI

    The Coho AI platform and operating system, powered by artificial intelligence, integrates seamlessly with existing B2B SaaS tools to provide a holistic analysis of all touch points the user has with the product. By creating understandable and actionable insights, Coho AI helps foster a future of product-led growth by putting data at the forefront of decision-making.
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  • 8
    Mydatafactory

    Mydatafactory

    Mydatafactory

    Quickly determine if a tender or request for quotation has enough overlap with the products you offer. Immediate insights to see if it is valuable to invest your time in this customer. On average matching or cross-referencing consumes 80% of the time spent on tendering. Mydatamatcher makes this process 10 till 20 times as fast. This enables you to give a high-speed response while also supplying your customer with the most compelling proposal. Through our solution, you respond faster and deliver a better proposal. ...
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  • 9
    Pronto

    Pronto

    Pronto

    ...Offload cumbersome partner management and empower your partners to update their listings without leaning on your overworked partner teams. Capture leads using easy-to-use custom lead capture forms and route to your CRM and your partners. Customize your marketplace as needed. From custom calls to actions to listing approval workflows, the options are unlimited.
    Starting Price: $750 per month
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  • 10
    Stingo CRM
    ...Built-in IVR (Interactive Voice Response) Cloud Telephony within CRM refers to a system that integrates an IVR service directly into the CRM application, enabling businesses to automate and manage phone calls they make to customers. Its a SIM based cloud telephony solutions that moves your business phone system to the cloud. Designed in way to accustom the customers/clients, STINGO comes with automated complaint ticket system that rows your complaints which are fathomed along the way according to desired requirements. Furthermore, tracking and authentication of complaints are directed by SMS/ Email and formal upfronts creating buzzing customer retention service.
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  • 11
    XaitWebProposal
    XaitWebProposal guides you through the creation of custom mini-websites without a web developer. Ideal for sales and proposal teams looking to save time, engage buyers and keep the conversation flowing. Engagement provides opportunity insight. XaitWebProposal delivers a unique and fast way to stand out from the competitive crowd. Content and layout have important roles to play, XaitWebProposal governs both automatically for professional, on-brand documents.
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  • 12
    Salesbricks

    Salesbricks

    Salesbricks

    ...Let buyers close, sign, and pay in one seamless motion and track all your vital metrics in one place. Ditch your spreadsheets and outdated sales processes so you can spend more time selling and driving revenue growth. Provide a B2C-like customer checkout experience and become the easiest software for your customers to buy. Track all your most important revenue data in one place and make smarter business decisions that'll move the needle.
    Starting Price: $500 per month
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  • 13
    Marketrix

    Marketrix

    Marketrix.ai

    Redefining Customer Experiences with Multimodal AI and Intelligent Interactions. Marketrix’s Twin Avatars use advanced emotional intelligence to understand and respond to customer emotions in real-time, ensuring efficient and empathetic interactions. Our AI deeply comprehends your website or product’s layout, guiding users intuitively through its spatial structure to enhance their experience.
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  • 14
    Ortto

    Ortto

    Ortto

    ...Data should make decisions simpler, not more complicated. Empower your whole team to make data-driven decisions with insightful visual analytics and reports, while custom dashboards keep your team on target.
    3 Ratings
    Starting Price: $199 per month
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  • 15
    WebEngage

    WebEngage

    WebEngage

    WebEngage is the best-in-class marketing automation software suite that helps business-to-consumer (B2C) companies improve user retention and drive more revenues. Cloud-based and easy to use, WebEngage aids businesses in managing cross-channel communication with their customers while allowing them to send messages via Emails, SMS, mobile push notification, web push notification, on-site alerts, in-app messaging, IVR, Facebook & Whatsapp. The solution includes cross-device tracking, live segmentation, deep data personalization, and more. Plus, using WebEngage's Journey Designer helps businesses to effectively create complex lifecycle campaigns.
    5 Ratings
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  • 16
    GoHighLevel

    GoHighLevel

    HighLevel

    ...HighLevel is a Full Suite Platform for Agencies. Included in the Platform is a full featured Page Builder to capture leads. Our intuitive platform allows you to create full featured websites with custom menus. Create high-performing and captivating landing pages all in one place. Built right in is the ability to capture leads through Surveys and capture forms. You can integrate directly with our page builder or embed them on your own sites. The major step for many business is to capture appointments and request appointments. We've built our own calendar application within HighLevel.
    1 Rating
    Starting Price: $97 per month
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  • 17
    SMART Software
    ...Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.
    Starting Price: $74.99
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  • 18
    Qualified

    Qualified

    Qualified.com

    ...Qualified helps leading B2B companies tap into their greatest asset - their website - to identify their most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Powered by the Xforce platform, Qualified is uniquely designed for Sales Cloud customers and offers two core products: Qualified Conversations and Qualified Signals. Piper is an AI SDR that automates your inbound pipeline generation motion to help you scale. The AI SDR you’ve been waiting for, Piper is ready to join your team today.
    1 Rating
    Starting Price: $3,000
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  • 19
    SemanticForce

    SemanticForce

    SemanticForce

    SemanticForce is the unified media / e-commerce intelligence and engagement platform. We create a positive impact through the power of deep listening. Traditional media listening platforms provide limited data types. SemanticForce end-to-end media intelligence platform gives you visibility and intelligence on your data, everywhere. From online news to forums, from influencers to domains, from ads to pricing our listening ecosystem provides a new level of intelligence and protection....
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  • 20
    Naranga

    Naranga

    Naranga

    Naranga is the leading franchise management software that is making operations easier and saving thousands of dollars for hundreds of franchisors across the globe. Brands like Edible Arrangements, Inspire Brands, Honey Baked Ham, Painting with a Twist, Outdoor Living Brands, Dwyer and Floyds Barbershop trust Naranga to help manage their business. Built by a franchisor for franchisors, Naranga is a one stop solution for all your franchising needs. Our franchise solutions assist with...
    Starting Price: $5/location
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  • 21
    vcita

    vcita

    vcita

    vcita is an all-in-one business management app built for small to mid-sized businesses. vcita boasts a wide range of features that helps SMBs streamline daily tasks and operations and improve how they interact with clients, fueling growth and success. Top features include client and calendar management, billing and invoicing, online scheduling, lead capturing, and email campaigns. vcita also integrates with dozens of platforms, including Facebook, PayPal, Quickbooks, and more.
    1 Rating
    Starting Price: $12.00/month/user
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  • 22
    jLAN Mobile Sales

    jLAN Mobile Sales

    jLAN Technologies

    ...Pre-sales reps are always busy! They potentially make dozens of customer stops on a daily basis. jLAN Mobile lets your reps quickly meet customer demand and make more sales calls with real-time inventory visibility plus access to customer data and historical order info.
    Starting Price: $69 per month
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  • 23
    Capsule

    Capsule

    Zestia

    The smart simple online CRM. Build stronger customer relationships, make more sales and save time. Be more organized with your customer information in one place. Easily track conversations, know the history and deliver more personal experiences. Feel in control of your sales as you tailor your pipeline to match your sales process and easily spot the deals in need of attention and those about to land.
    1 Rating
    Starting Price: $18 per user per month
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  • 24
    Vonage Contact Center
    ...Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations.
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  • 25
    Funnel CRM

    Funnel CRM

    Funnel CRM

    ...Paste the code you get into your website, done. Contact form submissions create deals that are placed in a sales funnel, instead of a messy inbox. Know when your messages have been viewed by your customers. Awe your customers with professional, well-formatted proposals. Multiple currencies supported. Funnel builds and maintains your contacts database, based on the information they provide through the contact forms. No effort required. You can use your favorite email client or mobile phone to reply to your customers.
    Starting Price: $10.00 per month
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  • 26
    Kartra

    Kartra

    Genesis Digital

    ...Amazing drag-and-drop page builder with hundreds of professionally designed templates. Ultimate flexibility and 100% mobile optimized. Build your leads, prospects and customers database. Organize them in theme groups via lists and custom tags. Engineer a multi-page funnel flow to convert visitors into leads, leads into customers, and customers into recurrent clients! Create live or automated email/SMS marketing campaigns to communicate and engage with your user base. Deliver your content, course or training material with our professionally designed, drag-and-drop membership portal builder.
    1 Rating
    Starting Price: $99 per month
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  • 27
    CIENCE GO Data
    ...This produces: - Up-to-date records (reduces decayed data) - Broad Company / Account data points - Accurate Email Lists (real-world tested) - Actual Phone #’s (confirmed dials) The GO Data platform is built to help you configure audiences easily, creating what is known as an Ideal Customer Profile (ICP) to target. From there, GO Data offers a wide supply of contacts that match your ICP. The key to all B2B marketing lists is starting conversations with your ideal customers. CIENCE GO expertly helps identify the contacts and companies for sales to create customized business lists around.
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    31 Ratings
    Starting Price: $600
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  • 28
    OneHash CRM

    OneHash CRM

    OneHash Inc.

    ...Time saved to focus on your customer needs and opportunity building.
    3 Ratings
    Starting Price: $99 for 10 users per month
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  • 29
    iONE360

    iONE360

    iONE360

    ...iONE360 is the all-in-one solution to configure products in 3D using a guided selling process, generate photorealistic renders of all variants, display those products in real life settings using Augmented Reality and combine all those products in our room planner. With its CTO and CPQ features it enables both backoffice and customers to customize complex products and order them without any mistakes. Visualizing each step in the buying process takes away customers' doubts in minutes and encourages them to buy your products with confidence. Conversion rates will increase with 27% - 70%. And due to the up- and cross-sell opportunities of the roomplanner, customers tend to spend 3x more
    Starting Price: €250
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  • 30
    Salesforce Einstein
    If you dream it, the world’s first generative AI for CRM can create it. Get ready. Einstein GPT has entered the chat. Tailor every customer interaction with AI-generated emails, conversations, and offers built on your real-time data. Boost productivity with insights across sales, service, marketing, and commerce embedded in your flow of work. Create new experiences easily with low-code tools to build custom predictions and recommendations, no data scientist required. ...
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