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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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2359 Products for "customer" with 2 filters applied:

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  • 1
    Pro-Posal

    Pro-Posal

    Pro-Posal

    Create custom, professional proposals on any device in literally seconds, on OR off the job site. Send the bid right there on the spot, or save to your account for later use. Pro-Posal will set an automatic 7 day reminder to follow up that will appear on your dashboard calendar. Use Pro-Posal to communicate with your customer. Log into the program via our website and enter the dashboard. Don’t want to set up your account yourself? No problem. Shoot us an e mail and Jessica can set up your...
    Starting Price: $30 per month
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  • 2
    NiftyQuoter

    NiftyQuoter

    NiftyQuoter

    Creating and managing proposals by NiftyQuoter online proposal software can easily save you 50% of your time. Three kinds of templates: theme templates, content templates and pricing templates. Combine these, make some custom changes if needed, and you can send it to your client by email right via NiftyQuoter. Or you can always create your own template. Customize the design of templates to match your brand with just a few clicks of a mouse. You can even change the colors of background images...
    Starting Price: $19 per month
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  • 3
    SeaTouch Zero Labour

    SeaTouch Zero Labour

    Ridium Technologies

    ... to maximize speed and reduce your labor costs. Run your processing room and analyze your sales and gross profit on touch screens. Route your trucks on touch screens. Lookup your key performance indicators (KPI) on touch screens. Identify your top selling items, your top customers, your items or customers with the greatest month to month or year to year sales or profit increase (or decrease) , all in seconds, on touch screens.
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  • 4
    PEP Technology

    PEP Technology

    PEP Technology

    The key to unlocking PROFITS with lasers, plasma, gas, waterjet and combination machines can be found in PEP Technology's automation. PEP’s 40 plus years of developing CAD/CAM software has allowed us to work with and learn from all of our customer’s needs. In doing so, we have created the most intelligent nesting algorithms, intuitive menus, and proprietary databases that allow sales, engineering and programming departments to do five times the amount of work with high efficiencies than any...
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  • 5
    Configit

    Configit

    Configit

    Our customers create highly configurable products while reducing the time from product design, to sales, to manufacturing by up to 92%. We build configuration solutions for manufacturing companies to master the challenges of getting configurable products and services to market faster, and to sell, manufacture, and service them more effectively. Trusted by global manufacturing companies for their mission-critical functions, our advanced configuration technology, Virtual Tabulation®, handles...
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  • 6
    Qcue

    Qcue

    Qcue

    Omni-channel distribution with data science-driven strategies aggregates market data into an intuitive UI providing customized pricing strategies, utilizing unparalleled insights and selling tickets across all sales channels. Automation of price changes to efficiently maximize revenue while minimizing time spent. Custom sales channel utilization to maximize sell-through and revenue. Manage complex sets of inventory and price smarter utilizing unparalleled insights. We are data scientists, data...
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  • 7
    evenware

    evenware

    Aranxa Software

    Evenware is a cloud-based enterprise management software that includes; sales order processing, customer relationship management, inventory, purchasing management, project management, production management, equipment rental management, service job management, and financial accounting functionality. The system automates the business processes of organizations to enable employees to work from anywhere using 4G/Wifi-based iPad/Android tablets, laptops, and desktops. The system is a web...
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  • 8
    Virtual Proposal Center
    ..., Intravation has grown to become the premier provider of easy-to-use, collaborative proposal management tools. We are dedicated to helping our customers increase their productivity and improve their quality through more efficient proposal management. We provide a flexible, easy-to-use, web-based, collaborative content development solution. We constantly enhance our product based on feedback and suggestions from our customers.
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  • 9
    QuoteWin

    QuoteWin

    Supplyframe

    .... The modular structure of our products allows each of our customers to implement a customized solution to solve their specific challenges.
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  • 10
    STARS

    STARS

    AdvanTec Information Systems

    Unlimited accounts, contacts, locations, notes. Enhanced unit tab now supports maintenance of customer installed. Cycle accounts enables easy filtering of accounts by age, account code, territory, new -- industry, or zip codes. Table driven product categories, sales stages, cause of loss, etc. Update all opportunities either by account or in mass. Campaigns are defined by corporate and individual sales people. Campaigns can contain multiple activity steps that are date or event driven, all...
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  • 11
    Blueshift ONE

    Blueshift ONE

    Blueshift

    The Blueshift ONE solution incorporates best-in-class TPM, TPO, demand planning, business intelligence, customer planning and budgeting solutions. A company that operates with a true Integrated Business Plan will have a single consensus forecast across all functions - allowing ongoing strategic decision making. The ONE solution enables senior management to make informed decisions tactically and operationally, ultimately driving profitability and improving customer relationships.
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  • 12
    Canvanizer

    Canvanizer

    Proud Sourcing

    On the very bottom of the page you will find a grey bar. Click on “Forgot Links”, enter your Email address and the code, you will get new ones right away. If you want to share your Canvas with the world go to “Share Canvas”. There you can Twitter it, share it via Mail address to anybody you want or, how cool is that, embed the Canvas on your website with optional interaction of your audience. If you have an idea but don’t know in which section of the Canvas to put it yet, use the “Brainstorm...
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  • 13
    Salesedi
    ... strong infrastructure, which allows for all kinds of additional demands and customization, enables point-to-point solutions. Customizable hierarchical relationship management system on the basis of region, customer, store, category. In addition to the powerful and fast reports provided by the system, we can only develop reports specific to your company.
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  • 14
    Samdock

    Samdock

    Samdock

    Samdock is a state-of-the art CRM for small businesses. It focuses on simplicity and a intuitive User Interface. It helps you simplify and streamline your sales and customer management.
    2 Ratings
    Starting Price: €19
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  • 15
    IDL Forecast

    IDL Forecast

    insightsoftware

    Create effective, accurate financial plans and forecasts for group enterprises through swift, accurate planning processes that grow with your business needs. Existing solutions are not flexible enough, pre-built content is difficult to customize, so organizations struggle to standardize and integrate complex corporate planning processes across multiple divisions, product lines or departments from different legal entities. IDL Forecast covers all your requirements for fast, accurate group...
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  • 16
    Pluform

    Pluform

    eCoachPro

    Combine offline with online guidance and support, anywhere and anytime. Facilitate smooth and effective cooperation between you, your colleagues and clients. Create one central place to keep all communication, documentation and assignments together. Offers clients the opportunity to work on their development in a flexible and continuous way. Organize, customize and assign multi-media content to individual clients or groups. Easily keep track of client development and progress with Session logs...
    Starting Price: $9.58 per month
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  • 17
    Hatch

    Hatch

    Hatchify

    Accelerate your revenue with instant two-way conversations. Built for your home improvement team to start and automate all of your text, email, and voice conversations in one collaborative workspace. From the time a homeowner requests a quote all the way to getting their project installed, homeowners want a better home improvement experience. Hatch integrates with your lead sources and gets you in touch with your leads the minute they click "submit" with texts, emails, and voicemails. Never...
    1 Rating
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  • 18
    Datapare

    Datapare

    Datapare

    If you are too late to notice when a new product or service emerges in your industry, you will lose customers and therefore money. With Datapare, you will be informed about all the products and services of your competitors within 24 hours. You follow trends closely and keep your customers safe. The most important way to make better decisions is through better and detailed comparison. The more detailed the comparison, the more time it takes. Datapare allows you to make more detailed comparisons...
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  • 19
    Lizeo Price Intelligence
    Lizeo®.price intelligence provides access to a clear vision about your competitor prices, through dashboards and key indicators gathered in a SAAS platform. Custom reports and advice bring you strategic price information about your ecosystem. As a result you can quickly identify and adapt to changes in your environment, while tracking the results of your decisions. Lizeo®.price intelligence provides access to a clear vision about your competitive market, through dashboards and key indicators...
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  • 20
    Percolata

    Percolata

    Percolata

    We use machine learning to help organizations make smarter marketing and operations decisions. ​ We provide predictive analytics to accurately forecast sales and foot traffic at each store hourly so that organizations can optimize staffing & delivery levels at times when customers need the most help. Our proprietary deep learning technology enables marketers to optimize marketing budget to drive more sales to their virtual stores. ​ Global companies use our solutions to optimize marketing...
    Starting Price: $0.85/month
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  • 21
    Oracle Social Cloud
    Oracle Social Cloud Service is a product that helps you manage and scale your relationship with customers on social media channels. Oracle has integrated the four best-in-class social relationship management components - social listening, social analytics, social engagement and social publishing - into one unified interface to give you the most complete social relationship management solution on the market. Oracle Identity Cloud Service account with authorization rights to manage apps and users...
    1 Rating
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  • 22
    Relatas

    Relatas

    Relatas

    ...-based selling or simply AI-based sales execution - Relatas is for you. Improve your sales team's performance with the no-data-entry Sales AI platform. Contact us today to for your custom quote. Potentially increase pipeline by 30% (that’s your missed deals that don’t show up in your pipeline).
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  • 23
    SocialToaster

    SocialToaster

    SocialToaster

    SocialToaster Enterprise delivers your existing marketing content directly to your ambassadors, breaking through the ad clutter so they’re more likely to see it, engage with it, and share it with their friends. SocialToaster Enterprise is your 24/7 content marketing assistant, actively curating your existing digital marketing content and sending it straight to the email inbox of your supporters, collectively activating them automatically. SocialToaster’s industry-leading platform combines...
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  • 24
    Prospect Path

    Prospect Path

    Prospect Path

    The sales lead and prospect intelligence platform for enterprise software vendors. Get qualified sales leads matched to your customer targeting. You know who your best-fit customers are, you just need to know when they’re ready to buy. Create lead campaigns that match your targeting with our active software buyers, and start talking to the people most likely to buy your software. Create a predictable and measurable source of new opportunities by optimizing your targeting, inbound volume...
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  • 25
    OnSpot Social

    OnSpot Social

    OnSpot Social

    The App for Email Collection and Lead Capture at Events and in Stores. Set up an iPad to engage customers and market your brand ANYWHERE. Unlimited email collection, sign-ups, lead capture, contact information, and social media followers. Create fun experiences anywhere with branded games & contests, a photo booth, and unlimited mobile surveys. Increase ad conversion rates with digital signage, product videos, and texting mobile coupons on the spot. Extend the customer experience with real...
    Starting Price: $35 per month per device
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  • 26
    LexisNexis Lead Integrity Attributes
    ... the high risk identities early in the customer acquisition process, significantly improving their ability to manage fraud and required institutional risk (legal and regulatory compliance issues arising from identity verification, suspicious or contradictory identities, fraudulent activities and governing regulations). These insights provide considerable costs savings in a lender's marketing efforts.
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  • 27
    GOT CRM

    GOT CRM

    Got Softwares

    Impossible will happen when there is a better way for Sales. Collaborate, Teleport and manage your customers from the Worlds best GOT CRM 2020. Stay On Top Of Your Business with Simple And Secure GOT CRM Trusted By 2000 customers From Around The World. GOT CRM provides synergetic integration of 60+ social apps. Trial Us. You will feel the flexibility of continuing our CRM for long term. Start your free trial today for 15 days. No Credit Card Required. No hidden cost charged.
    Starting Price: $10 per user per month
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  • 28
    PGP

    PGP

    PREXUS pricing consulting

    Find the optimal price for your products and services. PGP is the price management software that allows you to define the correct price for each product, to increase sales and the profitability of your business. Fix cheap products. Identify products or services in which you could increase the price without losing sales. Adjust expensive products. Know what are the products or services that make your customers stop buying. Project the results. Projected financial results that you would get...
    Starting Price: $49 per month
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  • 29
    Clariti

    Clariti

    Clariti AI

    See how Clariti's SaaS solution can improve your mortgage or savings margins significantly. How is the market behaving and how is it impacting performance? Clariti's approach. Provide a web-based platform that automatically alerts you to significant changes in customer behavior, while allowing you to visualize your data however you want. What happens to volumes when you change individual product rates? Clariti's approach. Advanced predictive analytics using specially designed machine learning...
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  • 30
    LiftIQ

    LiftIQ

    LiftIQ

    Focus Your Team. Lift Revenue. The smarter way to identify high value customers, synchronize efforts and drive revenue growth. Elegant solutions built directly in Salesforce. Empower individuals to see the greatest revenue and conversion potential. Leverage rules engines and machine learning to prioritize prospects and customers. Intuitive UI built directly in Salesforce that eliminates noise and distractions. Create target lists from LiftIQ's prioritized view of accounts and opportunities...
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