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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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2359 Products for "customer" with 2 filters applied:

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  • 1
    eyecall

    eyecall

    eyecall.de

    eyeCall® is your cloud-based digital solution , which combines telephone acquisition with the advantages of video communication and online presentation. You create your customer with eyeCall® and an individual URL is generated. A one -way camera connection, parallel to the classic phone call , turns you into a digital travel guide on your website. eyeCall® is designed in such a way that the video stream is like a mask over any website that is used to present the range of services. Your only...
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  • 2
    SuccessKit

    SuccessKit

    SuccessKit

    We have a proven system for building B2B Case Studies about your customer success. No hand holding required. High quality Case Studies – real examples of you customers’ success – will improve your website, lead generation, and close rates. Our end-to-end process for creating the most impactful Case Studies possible has been refined through hundreds of repetitions across a variety of B2B industries. We handle scheduling, interviews, writing, and proofreading. We design a custom graphic template...
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  • 3
    Influence

    Influence

    Influence

    Influence is a real time social proof application that helps you in converting more sales and leads. Influence features have been crafted after extensive research with customers & studying its impact on conversion rates. Only when they bring real conversion lifts to customers, that's when we release it out to rest of the users. How it works? 1. Install pixel 2. Make a campaign 3. Sit back & monitor
    Starting Price: $15 per month
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  • 4
    Sendlane

    Sendlane

    Sendlane

    Sendlane empowers B2C & B2B businesses to track, personalize, and automate their customer journey. Focused on Content Creators, eCommerce Brands, SaaS Applications, & Digital Agencies - we offer a complete suite of tools driven to help increase ROI and maximize your customer LTV.
    Starting Price: $25.00/month
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  • 5
    calcIT

    calcIT

    abilis

    Operating in a rapidly changing environment, companies are faced with increasingly difficult market conditions. More frequently, complex custom requests in the B2B area have to be calculated using batch size one, while configured products are enhanced with custom components. With calcIT you can meet diverse customer demands and completely automate your calculation and offer process. Even after the signing of a contract, you stay in control with calcIT’s project management tools. calcIT can...
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  • 6
    Entytle Insyghts
    Drive visibility, connectivity and revenue from your installed base. Introducing Entytle Insyghts: the first AI-powered Customer Install Base Recurring Revenue platform for B2B manufacturers. Entytle Insyghts is specifically designed not just to manage, but to help you recapture lost wallet-share, reduce churn and drive upsell within your installed base.
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  • 7
    CLMT (Client Lead Management Tool)
    CLMT is client management tool useful for tracking customer’s contact detail, opportunities and follow ups. CLMT is build on SharePoint as backend and PowerApps as Frontend. Contacts is the master of all the company contact person. There can be more than one contact person in single company. The user can search the list of Contacts , by name, city, state, country etc. The user can add new contact, update the contact information or delete the contact. Companies is the master of all the company...
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  • 8
    Hotsol

    Hotsol

    Hotsol

    Send cold email. Start emailing your purchased B2B lists. Welcome new customers with transactional email, build credibility with newsletters, strengthen relationships with informational emails and keep customers engaged with announcements, invitations and updates. Hotsol is a bulk email service for purchased email lists. We work with small, medium and large companies to send cold email in volume on a daily basis. Whether its transactional or promotional email, our network architecture...
    Starting Price: $199 per month
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  • 9
    Dashbot

    Dashbot

    Dashbot

    Actionable Chatbot & Voice Analytics. Optimize Response Effectiveness. Understand User Behaviors. Increase User Satisfaction, Engagement, and Monetization. Optimize Customer Service Chatbot Response Effectiveness. Increase Conversions in Commerce Chatbots. Our AI-driven data cloud digests and translates all your transcripts across all conversational sources and channels. You then have a centralized view of all these conversational paths to optimize your chatbot’s performance and increase ROI...
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  • 10
    Ortoo

    Ortoo

    Ortoo

    ..., are helping teams to increase productivity and performance by creating, updating and distributing work-items – such as leads and cases – more efficiently and more effectively than ever before. Automatically create and update leads or opportunities from inbound emails. Store, view, format and send emails from Salesforce. Email to Case on steroids! Create and update Cases automatically. Or create custom cases or support requests using a custom object.
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  • 11
    Vertical IQ

    Vertical IQ

    Vertical IQ

    Build stronger relationships and sales through actionable, convenient, and focused Industry Intelligence covering more than 97% of the US Economy and Canada. Whether they’re pitching a local brewery or a national biotech, successful sales, marketing, and customer success teams use Vertical IQ to better understand a prospect’s or customer’s business challenges before, during, and after meetings. See for yourself why nearly 60,000 users trust Vertical IQ for their industry research and call...
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  • 12
    ForecastEra

    ForecastEra

    ForecastEra

    Account planning tools analyze customer & market data to generate plans to build client revenue. Download your free account planning template. Looking for a fast, reliable way to develop plans for your strategic account clients? We recommend ForecastEra’s suite of account planning tools accessed from our Account Plan Navigator. Looking for a fast, reliable way to develop plans for your strategic account clients? We recommend ForecastEra’s suite of account planning tools accessed from our...
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  • 13
    Strategy Mapper

    Strategy Mapper

    Point N Time

    ... the competitive advantage. Plan, Schedule and Execute every business critical meeting in Salesforce. Gather ‘Actionable Intelligence” to maintain the competitive advantage. Build informative, robust and dynamic org charts, know where you stand with every stakeholder in every account and opportunity. Dynamically and graphically document your customer’s organization (role and stance for key players). Documents and easily communicates competitive and their strengths and weaknesses (SWOT).
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  • 14
    MX Sales Coach

    MX Sales Coach

    Matrix Achievement Group

    Salespeople aren't identical, so their training shouldn't be either. MX® Sales Coach™ is your customized microlearning solution. Our proprietary Sales Obstacle Assessment will identify development opportunities and drive the automatic creation of a personalized development plan for each team member. Sales Managers utilize MX® Sales Coach™ to quickly gain insight into individual and team member competency development needs and have the tools necessary to coach efficiently and effectively. MX...
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  • 15
    Magnify

    Magnify

    Magnify

    Introducing Magnify, the post-sales orchestration platform. Transform your post-sales experience with automation. Scale product adoption and growth by automating post-sales work while easily integrating your existing technologies. Use AI and machine learning to optimize the customer experience and your results. Quickly identify risk and expansion, and automatically address through software. Our mission is to power the customer experience for software, helping companies delight their users. We...
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  • 16
    LeadEnrich

    LeadEnrich

    LeadEnrich

    LeadEnrich helps companies build and enrich prospect data. Don't get locked in annual contracts with data providers. LeadEnrich is the easiest way to build validated prospect lists and clean up customer data. Our real-time list building and enrichment solution is a pay-as-you-go model. LeadEnrich saves teams hundreds of hours in manually building and cleaning prospecting lists.
    Starting Price: $299 per month
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  • 17
    WON

    WON

    WON

    ... products to different customer profiles. - Product learns what features customers care about. - And Client Success teams learn what’s most important to their customers, and how to prevent churn.
    Starting Price: $440 per interview
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  • 18
    Mperativ

    Mperativ

    Mperativ

    Mperativ provides the first strategic platform to align marketing with sales, customer success, and finance on the cause and effect relationships between marketing activities and revenue outcomes. Despite pouring significant effort into custom analytics, marketers are struggling to convey the value of their initiatives. By recentering marketing metrics around revenue, Mperativ makes it possible to uncover data narratives and extract trends across the entire customer journey, with beautifully...
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  • 19
    Coho

    Coho

    Coho AI

    The Coho AI platform and operating system, powered by artificial intelligence, integrates seamlessly with existing B2B SaaS tools to provide a holistic analysis of all touch points the user has with the product. By creating understandable and actionable insights, Coho AI helps foster a future of product-led growth by putting data at the forefront of decision-making.
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  • 20
    Inbox Gold

    Inbox Gold

    Inbox Gold

    Get access to millions of company websites and profiles to identify the businesses that have the problem you solve. Our powerful search engine allows you to narrow it down and find your ideal customers easily and effectively. Business Contacts from millions of Companies including direct dials/emails and social links. We will make it easy for you to close deals by sending you qualified prospects directly to your email inbox. Web Insights allow you to connect your website in seconds and turn...
    Starting Price: $99 per year
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  • 21
    Authenticx

    Authenticx

    Authenticx

    Humanizing conversational intelligence in healthcare. Authenticx analyzes millions of conversations to surface recurring trends that healthcare organizations use to make informed, proactive decisions. Your transformational opportunities are being stored and ignored. Using customer interaction data, we’ll help you reveal hidden barriers, motivators, and transformational strategies. One source of truth. Insights across healthcare. Your customers are desperate to be heard. Are you listening? We...
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  • 22
    Mydatafactory

    Mydatafactory

    Mydatafactory

    Quickly determine if a tender or request for quotation has enough overlap with the products you offer. Immediate insights to see if it is valuable to invest your time in this customer. On average matching or cross-referencing consumes 80% of the time spent on tendering. Mydatamatcher makes this process 10 till 20 times as fast. This enables you to give a high-speed response while also supplying your customer with the most compelling proposal. Through our solution, you respond faster and deliver...
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  • 23
    GoZen Growth
    Boost Sales, Increase Customer Value, and Grow Your Business with the most Personalized Email Marketing Software customized for every industry. An affordable, personalized Email Marketing Software that democratizes email marketing for everyone by simplifying and improving your email marketing campaigns. Our Automated Email Marketing Solution is industry-specific and tailored to meet all marketing goals to increase customer value and revenue. A comprehensive library with 400+ personalized email...
    Starting Price: $8 per month
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  • 24
    Minoa

    Minoa

    Minoa

    Minoa is the platform that helps B2B SaaS companies sell value, create better deals, and maximize their revenue potential. It empowers teams to work more closely with customers and maximize their revenue potential. Collaborate with your prospect to build effective value cases. Accelerate your deals and increase conversion rates by streamlining value conversations. Maximize your revenue potential and help customers realize the full value of your product. Easily create flexible deals and get them...
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  • 25
    Pronto

    Pronto

    Pronto

    ... easy-to-use custom lead capture forms and route to your CRM and your partners. Customize your marketplace as needed. From custom calls to actions to listing approval workflows, the options are unlimited.
    Starting Price: $750 per month
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  • 26
    Leadmonk

    Leadmonk

    Leadmonk

    Convert leads into meetings by qualifying, routing, and scheduling in real-time from anywhere — be it your web form, cold calls, campaigns, and more. Build a qualification track and let prospects self-qualify to capture all the insights you need without hurting conversion. Instantly route leads based on complex conditions and display a calendar on your website for prospects to book meetings. Make it easy for your customers to schedule meetings on demand without the back and forth. Our forms...
    Starting Price: $12 per user per month
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  • 27
    FonaDial

    FonaDial

    Fonada

    FonaDial is a Smart Dialer solution for a new age Contact Centre, Call Center, BPO to address inbound and outbound customers communication seamlessly with advance features such as CRM form builder, Predictive Dialer, Sticky Agent, Call Back Intelligence, Advance Multi-level IVR.
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  • 28
    Clevenio

    Clevenio

    Clevenio

    Clevenio helps you build relationships and get more sales with the help of multi-channel outreach, automated follow-ups and real time analytics. Reach prospects in the channels they are most active in and get statistics on what channels work for different market segments. Make sure your sales reps follow-up potential customers by automating the follow-ups. Build automated sales machine, that makes sure you don’t miss the buying window from your target customers. Eliminate guesswork...
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  • 29
    Stingo CRM
    ... phone calls they make to customers. Its a SIM based cloud telephony solutions that moves your business phone system to the cloud. Designed in way to accustom the customers/clients, STINGO comes with automated complaint ticket system that rows your complaints which are fathomed along the way according to desired requirements. Furthermore, tracking and authentication of complaints are directed by SMS/ Email and formal upfronts creating buzzing customer retention service.
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  • 30
    Propel IQ

    Propel IQ

    Wishpond

    Take advantage of the most comprehensive and affordable marketing solution for business owners. We’ve designed Propel IQ specifically to give entrepreneurs a proven foundation for success that captures, engages and converts customers. Increase your winning average with a high-converting website. Our award-winning website builder is loaded with powerful functionality to help convert visitors into buyers. Capture future interest with forms, pop-ups, and banners to generate potential buyers...
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