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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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2360 Products for "customer" with 2 filters applied:

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  • 1
    Aritic PinPoint
    Everything on the front of automation features you need to design and implement the best marketing automation campaign that makes the customer journey smooth, lead generation convenient, lead management easy, and transform leads into happy customers. Master marketing automation for all your marketing efforts, processes, and repetitive tasks with Aritic PinPoint. Thrive with our round-the-clock support team of marketing and sales experts. Elevate your marketing strategy by creating unique automated user experience workflows across different online channels to attract, connect, and transform leads into customers using Aritic's marketing automation software. ...
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  • 2
    Infinity Call Tracking

    Infinity Call Tracking

    Infinity Tracking

    It's vital for analyzing your customer phone calls to generate revenue and reduce costs. Infinity empowers businesses to sell more, streamline operational processes, and optimize marketing budgets. Infinity is a cloud-based call intelligence platform, and an integral part of the technology stack for marketing, sales, and contact centers. Advanced call tracking technology also plays a pivotal role in measuring the true sentiment of your customer conversations.
    Starting Price: $100.00/month
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  • 3
    VoiceOps

    VoiceOps

    VoiceOps

    ...VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.
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  • 4
    Solid Route Accounting

    Solid Route Accounting

    Solid Innovation Systems Inc.

    Solid Route Accounting provides mobile invoicing, customer order entry and inventory control. In use by field sales, direct store distribution and van sales, it streamlines the mobile portion of your business into one seamless system with your ERP system. By operating on today’s Android and iOS devices, your business gains in these areas: Mobile sales staff move through customer sites up to twice as fast because of accurately priced and professionally printed customer orders. ...
    Starting Price: $39.95/month/user
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  • 5
    FluentCRM

    FluentCRM

    WPManageNinja

    ...Our simplified CRM will help you master email marketing like a pro! A robust customer data platform is vital to creating a successful marketing campaign. Whether it’s a glance over a customer’s profile or tracking their purchase history data, FluentCRM presents them in easy biteable sizes, allowing you to have eyes everywhere.
    1 Rating
    Starting Price: $129 per year
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  • 6
    Glassbox

    Glassbox

    Glassbox

    ...Engineers need performance analytics to measure reliability. Product managers want to know how to improve engagement and conversion rates. Customer service reps want to pinpoint the source of an issue so they can resolve user struggles.
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  • 7
    Mosspaper

    Mosspaper

    Mosspaper

    ...We offer a way for you to request payments from your customers though our app. Know your outstanding balances, send out requests and collect payments all in one centralized area.
    Starting Price: $29 per month
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  • 8
    CallBlitzer

    CallBlitzer

    CallBlitzer

    ...CallBlitzer’s end-to-end platform provides your operation with all the tools to build powerfully targeted campaigns that can be easily scaled to accommodate a high call volume. The platform also quickly and efficiently maximizes your customer reach. With CallBlitzer's simple “Press 1” feature, your business can easily transfer recipients to your team of live agents who can then further assist them all while still using CallBlitzer's system. Our Voice Broadcasting system comes pre-loaded with features that can be tailored to your unique business needs. Our platform's powerful end-to-end tools provides the flexibility personalize and customize your unique campaign, from dialing to the transfer method – the kind of flexibility guaranteed to maximize your audience and customer outreach.
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  • 9
    Duuers

    Duuers

    Duuers

    ...With Duuers proposal editor you can create proposals 10 times faster than with your current tools. You can choose from ready-made templates and you can create your own ones. You save both time and effort. Your customer will feel right from the first touch that their time is also valued. Ready-made well-designed quote templates will help you create a good customer experience. The offer is easy to open and read. The customer can immediately ask for more information and clarifications, which you can answer - you will win more deals. You will be notified when the customer has opened, commented on, or accepted the offer. ...
    Starting Price: $59 per month
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  • 10
    C2Perform

    C2Perform

    C2Perform

    A full suite of performance management and employee engagement tools - all under one roof. Improve your customer experience with a connected set of quality, coaching, learning and knowledge tools. Automatically recognize milestones and reward achievements, make it easier to communicate, create contests, get insights into your team’s pulse and more to engage your employees. Everything you need is in one platform, at a price that’s less than you’d pay for a lot of single-solution tools. ...
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  • 11
    Closing Commander

    Closing Commander

    ClosingCommander

    ...As a result, there are stacks of dead estimates worth thousands (even millions) in most companies. Closing Commander™ makes following up easy, and automatic! Now, every customer opportunity will receive friendly follow-up communications from you like clockwork. Close up to 20% more opportunities by adding this follow-up automation to your existing sales process and letting it go to work for you. With Closing Commander™ you’ll be able to customize follow-up messages, track customer activity.
    Starting Price: $147 per month
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  • 12
    verbTEAMS

    verbTEAMS

    Verb Technology Company

    ...Marketers gain clear insights into what and how content is being used, so they can create assets that are more effective. verbTEAMS promises to triple conversion rates, reduce customer churn, accelerate sales, and close more deals. With verbTEAMS, sales and marketing professionals can: -Deliver up-to-date marketing content in unique and compelling ways -Effortlessly organize and distribute content, and track how customers consume and share it -Create micro-personalized content journeys for customers -Align sales and marketing -Train employees to become sales conversion experts
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  • 13
    Resolv

    Resolv

    VistaVu Solutions

    ...Scale confidently with our unique customer success programs that have led to numerous awards and a successful track record of 250+ customers.
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  • 14
    Equifax BusinessConnect
    ...Close sales faster, quickly onboard new customers and monitor your customer base for financial risks. Download our product sheet for a look at the many benefits BusinessConnect provides. BusinessConnect™ helps simplify, streamline and accelerate credit management processes by automating routine manual tasks and decisions, and centralizing operations under one interactive, cloud-based platform in Salesforce.
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  • 15
    oClient

    oClient

    GETREVE

    ...Feel free to use the customer support system if your clients' have issues.
    Starting Price: $1
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  • 16
    Express Finance Mobile App
    ...Utilize our 'dial for dollars' feature to calculate the total sale amount that corresponds to your customers desired monthly payment using DLL’s patent pending Express Finance app.
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  • 17
    Symplify

    Symplify

    Symplify

    ...With customers all over the globe, Symplify is the leader in cross-channel marketing automation for marketers and CRM teams. We have over twenty years of experience in the world of digital marketing. We’ve been around since before marketing automation became a buzzword and the reason we know that, is that we were the first company to automate flows for our customers.
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  • 18
    DataCaptive

    DataCaptive

    DataCaptive

    With DataCaptive™ be assured of the best-in-class services that provide a highly accurate database for all your marketing needs. Enhance your business and keep thriving through the marketplace with actionable insights, easy access to targets, increased revenue, and ROI. We are a Custom B2B Data Intelligence provider built to empower establishments to accomplish sustainable growth through an intent-based data-driven solution. Our actionable insights have proven to enhance lead generation, facilitate multi-channel campaigns, personalize customer engagements, boost customer acquisition and retention, and spike ROI through profitable marketing and sales. ...
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  • 19
    IdeaCloud

    IdeaCloud

    IdeaCloud

    IdeaCloud offers a new mix of services and technology to help brands find and retain new customers through a powerful interactive platform. IdeaCloud is an interactive storytelling platform that elevates discussions about technology by creating a context that customers easily understand. Through a patent-pending, cloud-based trigger system, IdeaCloud creates vivid visualizations that showcase technology—putting it in motion across multiple screens and devices with a click, touch or swipe. ...
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  • 20
    CIS-Companion Route
    ...There are various predefined billing, ordering and return screens allowing the mobile user to quickly and efficiently enter the quantities to be invoiced, by product and by customer. The mobile user can be prompted to answer a series of questions and take photos. Responses and photos taken will then be accessible from office reports to analyze the results. Sales and return statistics for the previous week can be viewed by a customer or by product. The user can quickly view statistics such as sales, returns and percentage of return in dollars and units by customers and by product for that customer, allowing more informed decision-making. ...
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  • 21
    The Channel Success Platform
    ...Stop the guessing and use data to maximize incentive ROI. 360insights’ consumer rebate programs build lifetime value for brands by transforming the consumer rebate experience. Deliver a superior consumer experience with the industry’s best online redemption process. Understanding customer behavior is key, and the 360insights consumer rebate programs give brands intimate knowledge about their customers’ purchase decisions and buying experience to help craft and offer solutions that fit customer preferences. Get the channel to focus on a specific product or mix of products. Get the customer to choose your brand over competitors.
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  • 22
    Mailsoftly

    Mailsoftly

    Mailsoftly

    ...You can just create these kinds of customized emails for your customers and then you can send them those emails at scale. Mailsoftly has an automated email function that lets users schedule emails early to send them at the right time and minimize workload. You can arrange your recurring emails, therefore, save time with automatic repetitive emails. After sending emails, Mailsoftly shows the status of the email as opened and clicked rate.
    Starting Price: $39/month
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  • 23
    Seva

    Seva

    Seva

    Knowledge automation for customer-facing teams. Teams waste too much time trying to find the information they need to just do their jobs. Seva gives customer-facing teams frictionless access to the wisdom they need, enabling them to achieve better business outcomes faster than they ever have before. Our AI puts your team’s collective knowledge behind every sale, marketing, and customer support member, in real-time.
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  • 24
    KalendarAI

    KalendarAI

    KalendarAI

    KalendarAI's generates meetings and revenue from your potential customers across 340+ million companies in under 30 seconds. Book new revenue on autopilot with AI. Set up your KalendarAI with custom filters. KalendarAI generative distribution to reach an audience. Invites your prospects to a live chat. KalendarAI's chat sessions are trained to book meetings. Our technology finds your next customers & set-up up a one-one meeting with your team.
    1 Rating
    Starting Price: $999 per 8-14 meetings
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  • 25
    Vespio

    Vespio

    Vespio

    ...It enables you to catch and analyze over 500+ signals in different languages, helping you predict the outcome and overall sentiment of a sales meeting by processing customers' voice and facial expressions with over 90% accuracy.
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  • 26
    FusionGrove

    FusionGrove

    FusionGrove

    The fusion of Account-Based Marketing (ABM) and Account-Based Sales (ABS) drives incremental revenue growth and pipeline velocity. Segment and prioritize high-value accounts using augmented insights. Build structured plays with custom content and guided selling to engage customers. Demonstrate value and measure impact with detailed metrics and reporting dashboards. Orchestrate account-based plays at scale. Engage customers through guided sales motions. FusionGrove enables B2B sales teams, marketing teams, and channel partners to collaboratively transform revenue success. ...
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  • 27
    Pocus

    Pocus

    Pocus

    ...The old approach of more volume, more point solutions, more spray and pray outbound no longer works. Precise signals to power every GTM playbook across the entire customer journey. Targeted outreach that reaches the right customer at the right time, all the time. You need better, smarter playbooks and unified workflows, all powered by AI. Manage product-led sales, warm prospecting, and cold outbound with one platform.
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  • 28
    SalesAPE.ai

    SalesAPE.ai

    SalesAPE.ai

    Train your own AI sales rep who sounds and acts just like your best team members, developing, qualifying and even closing their sales leads 24/7. Watch your AI agents instantly engage with customers, before your competitors do. You get your own platform to create goal-oriented AI Agents and monitor their performance. See how customers are behaving in our easy-to-digest analytics interface. Empower your team with deep insights so they learn how to improve their own sales skills. No need for developer resources, it's simply built to help sales reps smash their sales with ease. ...
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  • 29
    Aircover

    Aircover

    Aircover

    Every seller can accelerate opportunities with in-call coaching and post-call account guidance. Equip reps to give customers answers immediately. Reinforce deeper discovery, value messaging, and sales process in every call. After the call, Aircover automatically uncovers customer priorities, drafts email follow-ups, transcribes meeting notes, and generates a rep scorecard. Consistency across all sellers and shorter sales cycles. Aircover AI equips reps to give customers answers immediately. ...
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  • 30
    LeadSend

    LeadSend

    LeadSend

    LeadSend helps you reach out to over 22,000 new decision-makers a month. Achieving consistent lead flow is our purpose. Organizing your leads is essential to success. When you join LeadSend, you get a custom CRM that organizes all the leads we bring you. Our account managers will send daily reminders to ensure you follow up with the leads we bring. We’re able to switch to different customer personas in less than 2 days. We have customers that target 30 different customer profiles every month. We provide weekly analytics reports on metrics like open rates, response rates & etc. ...
    Starting Price: $499 per month
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