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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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75 Products for "customer" with 2 filters applied:

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  • 1
    QEval

    QEval

    Etech Global Services

    QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports &...
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    30 Ratings
    Starting Price: $40/month/license
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  • 2
    Sybill

    Sybill

    Sybill

    Sybill is an emotionally aware video call assistant for sales teams. It captures your buyer's expressions and body language during the call in the context of what was being said to generate insights on who could be a champion, and what got them excited. Sybill allows sellers to move the deal forward with deep prospect intelligence. It allows sales leaders to transform their messaging and decks based on what resonates with their prospects, and coach their teams on winning behaviors. Sybill...
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  • 3
    Siro

    Siro

    Siro

    Put an AI sales coach‍ in every rep’s pocket. Unlock missing revenue with AI and record face-to-face sales conversations. Siro's AI is trained on millions of field sales conversations (and growing daily) to show leadership what's working in the field and where reps are missing opportunities. To start recording and transcribing, reps tap one button in the app or directly from their lock or home screen. Enable auto-split to tap record once all day and let Siro isolate and separate your sales...
    Starting Price: Free
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  • 4
    CallFinder

    CallFinder

    CallFinder

    CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves...
    4 Ratings
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  • 5
    800response

    800response

    800response

    ...Together, 800response and CallFinder deliver automated transcripts and sentiment analysis on 100% of your customer interactions, allowing you to quickly search calls for specific words and phrases and gather customer sentiment insights to improve CX and retain your best customers, all within one seamless solution. Learn more about CallFinder Speech Analytics from 800response.
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  • 6
    BigSpring

    BigSpring

    BigSpring

    ...A plug-and-play SaaS platform with a people-centric interface and enterprise-grade data analytics. Loved by learners and employers everywhere. Make training a core business driver, not a support function. Every BigSpring customer has custom content needs specific to their business. That’s why we enable your custom content, by your teams, for your teams. The BigSpring Creator Academy enables your star performers and subject matter experts to share best practices in fun, #bitesized videos.
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  • 7
    TMAC

    TMAC

    The Modular Analytics Company

    The Modular Analytics Company presents our customer journey orchestration software: empower your agents with intelligent conversational guidance. Our most used features: Next Best Action: Recommend the best product or service to every customer, at the right time. Intelligent Conversational Guidance: Guide your agents to the best outcome on every contact. Behavioural Science: Data-driven behavioural nudges inform agents not just what to say, but how to say it, to drive the desired outcome. ...
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  • 8
    SaleSphere

    SaleSphere

    mVISE AG

    With the fully integrated Sales Enablement Platform from SaleSphere, sales reps systematically prepare for their interactions with customers and prospects. All relevant customer and product information is available anytime, anywhere, even offline. Customer meetings can be conducted more effectively and business deals can be concluded more quickly. Products and services can be experienced by your customers through innovative and dynamic presentations. Sales staff provide interactive advice and handle the entire sales process using a single application. ...
    Starting Price: $35 per user per month
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  • 9
    SalesFuel

    SalesFuel

    SalesFuel

    SalesFuel leverages critical insights that significantly improve your ability to acquire, develop and retain your best employees and customers. Generate new business with 25+ pre-qualified local media leads every week. Become their trusted digital resource with AdMall's exclusive Digital Audit. Expand marketing budgets with co-op advertising and trade marketing funds. Gain the intelligence to win your next big account with SalesFuel's research and analysis. Know your customer's customer using proprietary AudienceSCAN customer profiles. ...
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  • 10
    Upland Altify

    Upland Altify

    Upland Software

    Upland Altify is the revenue optimization company. Helping companies to generate value with every customer interaction to grow revenue. Customer Revenue Optimization (CRO) helps sales teams win the opportunities that matter, grow revenue in their key accounts and improve sales execution by aligning the extended revenue team. Built natively on the Salesforce platform, Altify’s CRO applications help thousands of salespeople, sales leaders and executives achieve sustained customer revenue optimization and sales success. ...
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  • 11
    Daisee

    Daisee

    daisee

    Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. ...
    Starting Price: $89/month
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  • 12
    Demodesk

    Demodesk

    Demodesk

    Demodesk is the #1 customer meeting platform for sales and success teams. We empower customer-facing reps to become top performers – by guiding them in real-time, automating non-selling tasks and engaging customers on a whole new level. Demodesk automatically loads the perfect playbook into every customer meeting – guiding reps with the right slides or web apps to present, talk tracks and battle cards on the spot.
    3 Ratings
    Starting Price: $49/month/user
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  • 13
    Zebrafi

    Zebrafi

    Zebrafi

    Give your sales team and prospects the benefit of a guided selling journey. Each Zebra module is part of an overall strategy to guide your team to the prospects and customers where your solution delivers the most value. Zebra Scoring is a unique way to qualify opportunities upfront and throughout the sales cycle. Are requests for resources such as solution and demonstration experts, access to R&D, sales and executive management based on a measurable prioritization process? Do your VoC's organize and quantify all the ways your solution creates value? ...
    1 Rating
    Starting Price: $2500/month
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  • 14
    Book Like A Boss

    Book Like A Boss

    Book Like A Boss, LLC

    Book Like A Boss is the first landing page builder optimized for bookings. Things our "competitors" don't have include: 1) Full customized Booking Pages which include features no one else has including FAQs, Testimonials, About Info, Gallery View and more! 2) Brand Integrity - Your Logo, colors and fonts through all your team members pages. 3) The Ability to allow team members to collect payments to their accounts. Integrates with your existing calendars, connects with Stripe/Square/Paypal. ...
    1 Rating
    Starting Price: $9.00/month/user
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  • 15
    Bridge

    Bridge

    Bridge

    Bridge is a unified Learning & Employee Development platform that combines LMS, career pathing, skills, and performance management in one easy solution. Deliver engaging training with personalized journeys, two authoring tools, advanced media, analytics, and 150+ included, skills-tagged courses. Bridge goes beyond learning with career pathing, skill management, and AI-powered overviews that spot gaps and build personalized development plans. Tools like manager 1:1s and performance...
    Starting Price: $12,500/year
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  • 16
    VoiceOps

    VoiceOps

    VoiceOps

    ...VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.
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  • 17
    Coach Simple

    Coach Simple

    LifeSpace

    Coach Simple helps you deliver customized content and unique coaching programs to your sales and business clients. One powerful sales coaching platform to keep your coaching simple. Our coaching modules are customizable to match your process and coaching style. We are enterprise ready for scalability while simple to use for your team, clients, admins and coaches. Organize your clients into custom coaching dashboards and share sessions, notes, tasks and assessments.
    Starting Price: $199 per year
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  • 18
    MX Sales Coach

    MX Sales Coach

    Matrix Achievement Group

    ...MX® Sales Coach™ features 98 customized microlearning modules, which deliver a specific selling skills curriculum to mobile devices for on-the-go development. Provides individual custom tailored reports with short skill insights and action steps to drive revenue. Diagnostic tool helps you hire the right talent and diagnose current talent deficiencies.
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  • 19
    Zenarate AI Coach
    ...Your Zenarate AI Coach platform develops confident top performing agents delivering industry leading KPIs through conversation simulation. Send us your high-impact role plays in any format, or populate our role-play template. Smart, enthusiastic professionals putting our Customers first every day - and meaning it! Experience delivering light lift, fast stand up, immediate ROI - just ask any of our Customers! Develop confident prepared new hire agents before their first customer or prospect call, close tenured agent call type & skill gaps. Assign targeted stories addressing individual and team needs.
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  • 20
    Chorus by ZoomInfo
    Increase the success of your sales teams with Chorus by ZoomInfo, a conversation intelligence platform. Chorus by ZoomInfo provides sales teams the ability to capture, summarize, and analyze their customer meetings to identify opportunities and customer interests and improve meeting performance. Chorus also enables easy collaboration and integrates with Salesforce Enterprise and leading online meeting and sales engagement platforms. Capture and share your sales team's best talk tracks to create more quota-crushing "A" players. Unlock hidden insights from customer conversations that close deals.
    1 Rating
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  • 21
    PitchMonster

    PitchMonster

    PitchMonster

    PitchMonster is an AI-powered sales role-play training platform that helps teams close 20–40 percent more deals by letting reps practice real, tailored conversations before ever speaking with a customer. It simulates cold calls, discovery meetings, demos, and presentations using AI buyer personas matched to your ideal customer profiles, then delivers hundreds of personalized feedback reports in minutes by comparing each performance against your coaching standards. Built-in speech coaching acts like a “sales Grammarly,” suggesting clearer phrasing, optimal pacing, and identifying clichés or filler words. ...
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  • 22
    Sharpsell.ai

    Sharpsell.ai

    Sharpsell.ai

    ...Our platform capabilities serve a diverse range of roles and business units. Identify customer needs and make an elevator pitch for relevant products. Share collateral, handle objections, and close the sale.
    Starting Price: Free
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  • 23
    Fathom

    Fathom

    Fathom

    Free AI Meeting Assistant that instantly records, transcribes, and summarizes your Zoom, Meet & Teams meetings ✨ Never take notes again 🔥 Fathom is an AI-powered meeting assistant designed to automatically transcribe, summarize, and highlight key moments from your Zoom, Google Meet, and Microsoft Teams meetings. It eliminates the need for manual note-taking, providing instant summaries and action items, enabling users to focus on the conversation. Fathom integrates seamlessly with CRMs...
    6,952 Ratings
    Starting Price: Free
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  • 24
    Convin

    Convin

    Convin

    ...It automates 100% of lead engagement using multilingual virtual agents and provides real-time assistance to agents during calls. By tracking and analyzing every interaction, Convin offers detailed insights into agent performance, customer sentiment, and key trends. The platform uses AI-powered quality assurance to ensure unbiased evaluations of all interactions, from calls to chats to emails. Convin’s deep analytics capabilities—such as conversation behavior analysis and customer intelligence—empower businesses to optimize agent-customer interactions, replicate successful behaviors, and identify opportunities for improvement. ...
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  • 25
    Nudge Coach

    Nudge Coach

    Nudge Coach

    We help coaches, consultants, creators and influencers launch a customized coaching app for their clients in less time without coding or breaking the bank. Nudge is the easiest way to launch your online coaching program in a customizable mobile app. No coding, just coaching. Built to make online coaching easier, more effective and more scalable, Nudge Coach makes it easy to customize a coaching app for your clients.
    2 Ratings
    Starting Price: $60 per month
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  • 26
    Vymo

    Vymo

    Vymo

    ...We’re a diverse mix; strategists, ideators, enablers, hustlers – and we’re here to win together. Vymo is a sales engagement platform for global enterprises. We help drive revenue outcomes for our customers by capturing rich contextual data and generating intelligent, actionable insights for salespersons to close more opportunities and managers.
    Starting Price: $10 per month
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  • 27
    Pluform

    Pluform

    eCoachPro

    ...Create one central place to keep all communication, documentation and assignments together. Offers clients the opportunity to work on their development in a flexible and continuous way. Organize, customize and assign multi-media content to individual clients or groups. Easily keep track of client development and progress with Session logs and Timesheets. Includes powerful Dashboard functions for matching, people analytics and export options. Pluform is a state-of-the-art platform with various security features that ensure that your data and that of your clients is protected and stored safely. ...
    Starting Price: $9.58 per month
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  • 28
    Salesably

    Salesably

    Salesably

    ...Objection Handling Mastery: Strengthen your team's ability to confidently address objections and keep deals moving forward. 2. Discovery Questioning Excellence: Enable your reps to uncover valuable customer insights and position your solution as the ideal fit. 3. Pitch Optimization Workshop: Empower your team to create compelling, tailored pitches that highlight your unique value proposition. With Salesably, your team will master the skills to confidently handle objections, uncover deep customer insights, and deliver personalized pitches that truly resonate.
    Starting Price: $25/month/user
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  • 29
    Seismic Learning
    Seismic Learning (formerly Lessonly) is a team learning software used by modern sales and customer service teams to translate important work knowledge into lessons that boost productivity and maximize team performance. With Seismic Learning, organizations can quickly capture and share team knowledge, engage and improve skills through feedback, and measure and drive greater productivity. The platform offers unlimited lessons, a learning library, gradebook, PDF exporting, custom branding, and so much more.
    1 Rating
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  • 30
    Aspiro

    Aspiro

    Aspiro

    No more need to create training videos or long PPTs! Aspiro is the first-ever tool to help sales leaders quickly create & conduct manual coaching sessions fully automated conversational role-plays that mirror real customer interactions. Who said talking the walk couldn't be a thing? Aspiro analyses & understands every simulated conversation in real-time. In addition to vocal parameters like pacing, energy levels, conveyed sentiment etc., it goes deeper and assesses reps on the recommended micro-behaviours, mode of delivery & persuasive techniques specific to the given customer situation. ...
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