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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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38806 Products for "customer" with 1 filter applied:

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  • 1
    Kova

    Kova

    Kova

    Kova specializes in making every customer interaction an effective one. Using our software solutions, we can help your contact center reduce average handle times, provide vital speech analytics & customer sentiment reports, and collect valuable customer data to help further enhance future interactions. Manage your call center employees with insightful scheduling, real-world training, and productivity tools.
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  • 2
    Loyax

    Loyax

    Sirma

    ...Encourage existing customers to promote your business and bring in new clients. Make your most profitable customers feel special and reward them accordingly. As a loyalty management enterprise-grade platform, Loyax allows you to nurture your customer relationships by data-driven retention, attraction, and engagement.
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  • 3
    Dataline Analytics
    ...Your customers move across all channels in today’s multi-channel environment. Our methodology captures this movement and connected offline customers to their digital footprint. Through our Audience Predictor custom modeling program and our DataLink taxonomy, you have the ability to align your multi-channel marketing strategies. This 3D view helps you unlock your true customer engagement potential.
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  • 4
    Starloop

    Starloop

    Starloop

    Invite your customers to write online reviews. Use our simple automated software to invite your customers and get reviews for your business on sites like Google and Facebook. Most of your customers want to write you a review but they never get around to it. Now they have a reason to because Starloop plants a free tree for every review you get. This helps reforest Earth & wins you more reviews than ever before.
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  • 5
    ARitize Decorator
    ...Show customers they're not missing out while browsing online by allowing them to create their own virtual showrooms. Increase your online customer engagement as shoppers spend more time designing their personal rooms with your products. The user starts by uploading a picture of their own room or choosing from our selection of stock images.
    Starting Price: $299 per month
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  • 6
    FactoryTalk Remote Access

    FactoryTalk Remote Access

    Rockwell Automation

    Imagine being able to respond to customer needs faster and rapidly resolve production issues. With the FactoryTalk® Remote Access™ solution, you don’t have to travel to manage, configure, and initiate secure connections to customer’s equipment. Discover a faster way to deliver great support, from anywhere. Remotely access and support customer equipment in a moment’s notice!
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  • 7
    Pulter

    Pulter

    Pulter

    ...Pulter is very easy to setup and customize, you can easily customize it to fit in with your brand, change the workflow and many more. Add a snippet of our code to your app to start accepting spreadsheets from your customers.
    Starting Price: $19 per month
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  • 8
    Gaspar AI

    Gaspar AI

    Gaspar AI

    Gaspar AI is your intelligent AI partner for optimal service desk operations and experiences. It uses Generative AI to instantly auto-resolve 40% of recurrent employee requests on Slack, Microsoft Teams & Jira Service Management - so no need to switch platforms and workflows to build and automate repetitive processes, such as employee onboarding. Through an easy-to-use portal, admins get complete authority over their Gaspar AI deployment. Gaspar AI's analytics dashboard offers a...
    Starting Price: $4 per user per month
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  • 9
    uSpeedo

    uSpeedo

    uSpeedo

    Connect with your customers and deliver exceptional communication experience with uSpeedo. Now, spread important information to your customer world-widely with an astonishing speed. Combine your existing systems with customers’ preferred channels like SMS, WhatsApp messaging, email and voice. Enhance your customers’ journey and deliver a superlative customer experience.
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  • 10
    calldesk

    calldesk

    calldesk

    ...Process simple requests without involving your agents. Free up your team's time for high-touch interactions. Increase your customer satisfaction over the phone. Transform your contact center in depth to win the battle for customer retention. Combine human and AI to better serve your customers. Maximize the productivity of your teams and exceed your operational goals with AI. Create memorable experiences that your customers will remember and differentiate your brand over the long run.
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  • 11
    Dialogview

    Dialogview

    Dialogview

    ...For customer support, Dialogview automates over 70% of queries, allowing human agents to focus on more complex issues. Tia, powered by advanced machine learning, offers contextual and personalized responses in over 40+ languages, ensuring customers around the globe feel understood and valued. The platform's omnichannel approach ensures no query goes unanswered, enhancing customer satisfaction and loyalty.
    Starting Price: $29
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  • 12
    Supportzeal

    Supportzeal

    Brandscalez Digitial Enterprise

    ...Use cases include customer support, e-commerce, knowledge management, event registration, feedback collection, appointment scheduling, and tutoring. Supportzeal boosts customer experiences, team productivity, and reduces costs compared to hiring staff. Competitive pricing includes a free plan and a 3-month OFF on annual subscriptions, making AI chatbots accessible to businesses of all sizes.
    Starting Price: $37/month
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  • 13
    Pepper

    Pepper

    Pepper

    ...Use our promotional tools to sell perishable goods quickly, raise brand awareness, reach new and existing customers, and sell more products. Pepper’s robust customer management system gives your sales team the information they need to close deals faster and with greater confidence. Deliver exceptional customer service with Pepper’s personalized assistance and streamlined communication for increased customer satisfaction.
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  • 14
    Ducky

    Ducky

    Ducky

    Ducky learns from tools like Slack, Notion, & Jira to help support agents find the right information, and respond to customers, in seconds. Ducky uses AI to search any internal knowledge source like Slack, Notion, Jira, Google Drive, Confluence, and Airtable, as well as previous support tickets, to deliver the most up-to-date answer automatically. Ducky knows the answer to customer questions and creates a response in your brand’s tone, ensuring personalized, consistent communication for every customer interaction. ...
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  • 15
    Clarity

    Clarity

    Clarity

    ...Share and rewatch the important parts of a call. Share product feedback directly from the voice of the customer. Clarity will enrich your Linear tickets with customer context. Send notes and highlights to Slack after every call to keep your team in sync. Clarity automatically extracts requests, pain points, and more. Track every piece of feedback a customer gives to close the loop. Feedback is aggregated into trends so you can spot opportunities.
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  • 16
    Tilores

    Tilores

    Tilores

    ...Even then, building on top of unified customer data in a single centralized system often requires dedicated development resources. Instead, unified customer data should be synced back to each department’s source system, making each system a distributed source of truth. Only then can businesses effectively manage risk, uncover fraud, and better serve their customers. Turn scattered and siloed customer data into a unified Customer 360 view.
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  • 17
    Equiitext

    Equiitext

    Equiitext

    ...Text messaging is the fastest and simplest way to reach customers anywhere and everywhere. They want to text your business and start the conversation today. Stand out from the competition with EquiiText and provide customers with a brand they can trust. Retain loyal customers by building a connection with them. The EquiiText auto-reply system saves you time and money by automating customer service and responding to customer texts for you.
    Starting Price: $9.79 per month
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  • 18
    Pendula

    Pendula

    Pendula

    Customer attention is scarce, and marketing and CX leaders are facing increasing pressure to continue driving growth with less time and tighter resources. With the limitless potential of generative AI, Pendula empowers teams to deliver adaptive and meaningful two-way customer experiences to inspire, engage, and retain customers at scale.
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  • 19
    Chaskiq

    Chaskiq

    Chaskiq

    ...Users can send mass emails, display banners, pop-ups, or guided tours to engage visitors at optimal moments. The help center allows companies to organize and present help content through articles categorized for easy access. Reporting tools enable the creation of customized reports with visually appealing graphics, even incorporating data from external services.
    Starting Price: Free
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  • 20
    Echo AI

    Echo AI

    Echo AI

    ...Users can begin analyzing conversations immediately without training, or utilize powerful, prompt-level customization to meet specific requirements. The platform's infrastructure generates hundreds of millions of data points from millions of conversations with over 95% accuracy, designed to handle enterprise-scale operations. Echo AI detects subtle intent and retention signals from customer data.
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  • 21
    Valuecase

    Valuecase

    Valuecase

    Valuecase is a platform designed to streamline customer onboarding and sales processes by providing shared workspaces that enhance collaboration, automate tasks, and track engagement. It offers interactive onboarding plans with due date reminders and assignees, reducing the need for manual follow-ups. The platform allows for 100% automated customization, displaying relevant content and adjusting plans automatically through variables.
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  • 22
    AIRe Link

    AIRe Link

    AIRe Link

    ...Once connected, the assistant can view the customer's perspective in real time, providing immediate visual guidance. Customers can access support sessions directly through their browsers, simplifying the connection process. ​Support teams can see what customers see, enabling accurate problem diagnosis and guidance. The platform supports integration with RealWear smart glasses, allowing technicians to work hands-free.
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  • 23
    Nabiq

    Nabiq

    Nabiq

    ...It assists your sales and marketing team by providing personalized content, making every customer feel special and valued, which increases conversions and sales revenue. Nabiq enables bulk communication with personalized content for every customer, allowing you to scale up using AI sales automation. By integrating your website and third-party platforms with Nabiq, you can fuel personalized funnels and strategies for each customer, helping your DevOps team reach KPIs by streamlining customer outreach.
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  • 24
    Salesforce Loyalty Management
    Salesforce Loyalty Management is a comprehensive platform designed to help businesses create and manage intelligent, personalized loyalty programs that enhance customer engagement and lifetime value. Built on the Salesforce Customer 360 Platform, it allows companies to configure loyalty programs with tiers, points, benefits, and rewards tailored to both B2B and B2C customers. It supports cross-industry partnerships, enabling customers to earn and redeem rewards across various brands, and offers tools to seamlessly onboard partners and manage joint promotions. ...
    Starting Price: $20,000 per month
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  • 25
    Brillion

    Brillion

    Brillion

    ...Brillion gives utilities and their customers the resources they need for such programs, from video bill explanations and home energy reports to streamlined efficiency program workflows. Brillion’s SaaS platform is comprised of three applications that leverage AI, behavior, and data insights. Brillion Engage is a communications suite that engages and informs customers at key interaction points.
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  • 26
    1CX

    1CX

    HQSOFT

    1CX empowers manufacturers and suppliers to better engage customers via a comprehensive customer experience and loyalty management system. They can establish VIP clubs, offer premium deals, and enhance personalization through behavioral mechanisms. It supports strong ecommerce capabilities and offers a variety of online shopping options alongside existing distribution and sales channels. It enables rewarding customers for using products, writing reviews, or referring friends, supporting long‑term brand loyalty. ...
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  • 27
    Boulevard

    Boulevard

    Main Street Software

    We've designed Boulevard to include all those little details regarding your customers; it remembers so you don't have to. Time-saving features are built into every aspect of the program, allowing you to spend your time connecting with customers while Boulevard's keeping your business organized. We agree; your customers need to be treated as more than just clients. They are individuals with unique preferences and service requirements.
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  • 28
    River CRM

    River CRM

    River CRM

    Capture and leverage responses to shape customer engagement. Capture customer issues more effectively during or after support calls. Analyze customer feedback to help identify gaps in service. While traditional loyalty programs tend to focus on retention, intelligent customer engagement looks at every behavior a customer can do that provides value to the organization. Integrated marketing management solution that offers insight to marketing activities, control over budgets and resources, and the ability to create automated, multi-channel campaigns. ...
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  • 29
    Pleasepoint

    Pleasepoint

    Pleasepoint

    Pleasepoint is the machine learning platform that segments your CRM customers with customer purchase predictions to personalize your digital marketing at scale. Pleasepoint is the leading predictive marketing solution to enrich CRM. We offer all the client and product intelligence to increase the LTV of each client. Segment customers based on their value and personalized interactions. Increase conversions by improving acquisition and encouraging loyalty.
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  • 30
    ETOOLSET
    ...Then you can help your customers to create new user account, make a purchase, fill out a form or find specific information. Take control over customers’ web browser regardless of its location. It is simply and modern tool.
    Starting Price: $6 per month
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