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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    KePSLA

    KePSLA

    KePSLA

    KePSLA works with hotels and the hospitality industry to provide guest feedback solutions, social listening tools, deep guest analytics & competition watch. Our solutions helps our customers to better understand their guests and thus hyper personalize the product and services. We guarantee ROI on our solution within 60 days of installation and a noticeable positive impact on your bottom line. Our solutions cover the entire spectrum of the traveler journey from creating inspiration, helping...
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  • 2
    Desk Quote Professional

    Desk Quote Professional

    Desk Quote Professional

    Every growing business needs a powerful custom database application providing networking, flexibility and functionality. Desk Quote Professional is exactly what your staff needs to make your organization more profitable. Choose to house your back end data tables with a cloud based SQL Server back end or locally on your computer. Our Custom Database Application will help handle your data and print all your documents. We developed a generic custom access database that includes all the functions...
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  • 3
    TeamDynamix ITSM

    TeamDynamix ITSM

    TeamDynamix

    ... click. IT service management (ITSM) systems are quickly evolving, download this report to understand key drivers for top of quadrant vendors. Use this guide to help you during your selection process. Download the Info-Tech 2022 ITSM Software Quadrant and Customer Viewpoint report to gain a better understanding of ITSM vendor strengths and emerging requirements.
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  • 4
    Applied CSR24

    Applied CSR24

    Applied Systems

    Big tech companies like Amazon have set the bar for convenience and anytime, anywhere service – and insurance is not immune. Your customers want to be able to interact with your business, access their policies, and request information whenever or wherever they want. When you give customers the convenience to self-serve, your team is freed up to focus on other revenue-generating activities. Our online and mobile customer self-service application Applied CSR24® is the first of its kind in our...
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  • 5
    Scrummy Club

    Scrummy Club

    Scrummy Club

    Scrummy's expert consultants work closely with local businesses to build their very own, bespoke mobile loyalty schemes. We help independent retailers to grow and retain customers by creating loyalty offers. Recognising and rewarding loyal custom is hugely important for businesses of all sizes, but it takes time and money to set up and is more often than not pretty ineffective for retailers and their customers. The likes of Sainsbury's, Boots and Tesco all have successful loyalty programs...
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  • 6
    Chirpify

    Chirpify

    Chirpify

    We invented social media payments and commerce. Now brands use us to listen, respond, and reward their best customers across all engagement channels. Below are all the ways global brands leverage our expertise and platform. At Chirpify we engage with a wide variety of organizations across retail, hospitality, restaurants, entertainment, consumer package goods, and more. And, one of the most frequent questions we field when discussing the power of engagement loyalty is around quantifying its...
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  • 7
    BistroUX

    BistroUX

    BistroUX

    BistroUX will allow you to bring more customers, while reducing your operational cost. BistroUX can be used by restaurants as well as retail stores that want to offer their customers online shopping experience. BistroUX is a web-based online software platform that integrates well with your website and offers customers a seamless ordering experience. When customers call your restaurant for Carry Out orders, they tie up the phone line for quite a few minutes. Secondly, phone conversations often...
    Starting Price: $100 per month
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  • 8
    Voci

    Voci

    Medallia

    Companies engage with customers by phone more than any other channel, and these interactions represent a gold mine of untapped information. Listening to every customer call is costly and time-consuming and not physically practical. As a result, only a fraction of randomly selected calls is typically reviewed. These voice interactions reveal the true voice of your customers and enable you to get to the heart of their concerns. With our highly accurate, automated speech-to-text transcription...
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  • 9
    HESK

    HESK

    Klemen Stirn

    Thousands use HESK help desk software daily to track, organize and resolve customer issues. 86% of users say the integrated knowledge base decreased the number of their support requests. Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running in minutes with the hassle-free HESK cloud service. Help them resolve common issues quickly by addressing them in the knowledge base. When needed, they readily submit a question...
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  • 10
    Freespee

    Freespee

    Freespee

    Missed calls can have a quantifiable impact across your company's day-to-day business, reducing sales revenue, customer satisfaction and brand appreciation. Freespee Callback Manager gives you full visibility and control over inbound lead management. 20% of customer calls are missed every month. Give your customers a second chance to buy from you. Automatically follow up all missed opportunities with personalized messaging that makes an impact. Help sales prioritize high-value leads...
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  • 11
    LoyaltyPlus

    LoyaltyPlus

    LoyaltyPlus

    The LoyaltyPlus solutions are a combination of advanced functionality embedded in the strength of technology and cloud services, along with experience to deliver state-of-the-art solutions to our clients. In the competitive world of acquiring and retaining customers and a customer’s affection, LoyaltyPlus provides the software platform to do just that. We provide highly customizable Loyalty Program solutions across multiple industries from Air Transport to Retail. Our product models...
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  • 12
    Merit Loyalty Suite

    Merit Loyalty Suite

    Axiom Consulting

    Merit Loyalty Suite is a collection of sophisticated tools and methodologies cooperating in an integrated and, at the same time, modular architecture, for developing effective and profitable customer loyalty programs. Provides the loyalty program operational base, ensuring reliable, scalable and low cost operations, coupled by flexibility, versatility and exceptional speed-to-market. Introduces intelligence into the organization’s loyalty management practices through sophisticated customer...
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  • 13
    OpenText CCE
    Customer Communications Enterprise provides the agility and ease of use that allows business users throughout your entire enterprise to bridge departments and data sources, to speak to your customers with one voice, throughout their entire lifecycle. All businesses, whether Business-to-Consumer or Business-to-Business, generate hundreds or hundreds of thousands of critical business documents every day. But you’ve outgrown your homegrown output system. Your needs, and your customer’s demands...
    2 Ratings
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  • 14
    LiveHelp

    LiveHelp

    Sostanza

    Thanks to our collaborations with many companies we have acquired experience in Digital Customer Care in many different markets. Listen to your clients and implement Customer Centricity: remain up to date with Facebook, Instagram , Twitter and Google My Business with a single interface and improve your online reputation. LiveChat allows real time communication with your clients, choosing from a fast approach with the Chat, a human approach with the VideoChat or an emotional one with the Voice...
    Starting Price: $5.90 per user per month
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  • 15
    eGain Chat
    eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. Rated #1 by analysts, it has been enabling businesses to transform chat customer support experiences for its customers for more than a decade. The live chat software is an integral part of eGain’s customer engagement software suite. It integrates seamlessly...
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  • 16
    EasyStore

    EasyStore

    Exabytes Ecommerce

    Grow your customers base from different sales channels and have full access to their information for customer relationship management. From first customers to repeat customers, our marketing tools help increase your customers' desire to place order and generate repeat purchases that lead to a higher conversion rate. We provide a centralized platform for you to simplify daily operation such as managing orders, inventories and customer information across all sales channels. All of the important...
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  • 17
    Reputation Aegis

    Reputation Aegis

    MAXXCOM Internet

    Reputation Aegis is an intelligent platform designed for both brands and companies. Its use allows you to measure and improve your customers' experience, as well as manage your brand image, collecting comments from customers throughout the internet universe. It collects and organizes crucial Customer intelligence data, with numerous parameters that each Brand can customize. It measures the customer experience at the Brand level, at each point of sale and even at the level of its employees...
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  • 18
    Helpy

    Helpy

    Helpy.io, Inc.

    Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Safeguard your data without compromising on giving customers heroic support! Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep data private and secure. Helpy has been installed over 500,000 times, with both the open source and pro version in use around...
    1 Rating
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  • 19
    Gnatta

    Gnatta

    Gnatta

    But it could definitely be better. Ours is an industry that never stops changing; the goalposts keep moving. But, as a customer communication platform, we see it as our job to do the keeping up. That way, you get to focus on doing your job. New channels for customer service emerge every year and keeping up means constantly acquiring new software, training new teams, and adapting to new processes. You need a platform that will integrate with those channels and systems. Imagine a solution where...
    Starting Price: $150 per user per month
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  • 20
    Highline

    Highline

    Highline Technologies

    Highline is a new payments platform that automates bill payments directly from payroll. Lenders can decrease missed payments by up to 2/3rds, reduce credit losses, expand customers’ credit options, and better support financial wellness. Highline supports all forms of recurring bill payment, from personal loans and credit cards, to rent and utilities. Simply drop the Highline API into your customer experience and give qualifying customers instant access to a better way to pay. Highline mitigates...
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  • 21
    Enprecis Foresight
    The world’s leading automotive customer experience management platform. Fast, powerful and intuitive, Foresight™ is the automotive industry’s top choice for customer experience management. Years of innovation and technology expertise have culminated in the fully-customizable, data-driven, real-time platform that has taken over the industry, unlocking business intelligence at every touch point for all users of your business. Our dedicated client teams and consultants work with you from day 1...
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  • 22
    Welcome Station Kiosk

    Welcome Station Kiosk

    Bolt On Technology

    Delivering fast service is critical to keeping customers happy. Welcome Station Kiosk helps streamline the drop off process by enabling customers to check themselves in on an easy-to-navigate, touchscreen, auto repair welcome kiosk. Customers simply enter their phone number, and Welcome Station can pull up their information for a quick check-in process. This works for both new and current customers. Welcome Station Kiosk gives customers the option to add additional services based on location...
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  • 23
    Eccentex AppBase
    Low-Code Platform for Customer Service & Back Office. Simple Journeys. Complex Journeys. And everything in between. Low-Code Platform for Customer Service & Back Office Simple Journeys. Complex Journeys. And everything in between. AppBase for Customer Service is a dynamic case management and Customer 360 platform to handle more than just simple ticketing. Leave the challenge of managing a slew of customer emails to AppBase Email Help Desk. AppBase treats all of your emails like cases; enabling...
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  • 24
    Zipporah Advance
    At Zipporah, we see integration as an integral part of what we do. It benefits our system by making it more functional and offers real ROI to our customers. Integrations are a large part of what sets us apart from our competitors. We pride ourselves on delivering integration where others have failed. Implementing a Zipporah solution means never being closed. Your citizens, customers or staff can book, re-schedule or cancel appointments whatever the time - giving your customers greater access...
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  • 25
    Sales Infinite

    Sales Infinite

    Innovations Infinite

    Sales Infinite is a holistic platform that combines CRM with complete Customer Lifecycle Management and E-Commerce. A traditional CRM system isn't enough to manage today's customer relationships effectively. Instead, the boundaries between conventional systems must be conquered to create a complete and compelling relationship management solution. Without full visibility and control over the entire customer lifecycle (such as sales orders, invoices, payments and support information) how can any...
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  • 26
    Boltzmann CLP

    Boltzmann CLP

    Seretos Consulting

    But astonishingly most organizations don’t seem to have the answers. Despite the availability of a plethora of technologies and tools at their disposal. Our software solutions help organizations build and manage customer data, configure and automate their own Customer Loyalty / Rewards Programs and effectively analyze customer data. For a manufacturing or services organization, motivating and incentivising the workforce across a vast network of Dealers / Distributors / Channel Partners (CP...
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  • 27
    LoyaltyMatch

    LoyaltyMatch

    LoyaltyMatch

    LoyaltyMatch offers the fastest and most cost-effective path to the development and delivery of a loyalty program. With LoyaltyMatch you can easily manage and view details about all of your loyal fans and customers in one place, then use that data to make informed decisions that will improve your business. LoyaltyMatch makes it easy for companies and brands to increase customer and employee loyalty and engagement across social, web, mobile, instore, and payroll through its intuitive cloud...
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  • 28
    SimplyDesk

    SimplyDesk

    SimplyDesk

    Manage your IT assets with our automatic network inventory tool and provide great support to your users with our Helpdesk software. Manage your customers as well as their service contracts and improve their satisfaction with our Helpdesk software. Provide to your team the IT helpdesk solution that leads them to easily meet your customers’ support expectations. The ideal solution to effectively identify, physically inventory with Barcode & RFID labels and manage your movable assets. For your...
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  • 29
    CRMUnleashed

    CRMUnleashed

    Force Software

    ... of your support department from anywhere. Customer portal and support access Deliver complete customer satisfaction, with CRMUnleashed help desk software you can offer your customers secure web portal access from where your customers can create cases, view existing cases, and communicate with the support staff assigned to their cases. Getting and keeping customers is crucial and increasing their satisfaction is paramount.
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  • 30
    EzyOnlineBookings

    EzyOnlineBookings

    EzyOnlineBookings

    Our reservation system gives you the power to design a customized online booking experience for your business website. Choose your own colors, fonts, layouts, and images to stand out amongst your competitors and offer your customers something different. Get creative and try EzyOnlineBookings today to see how online bookings can help grow your business. Online bookings is a great way to increase sales by attracting new customers and providing existing customers with a quick and easy way to book...
    Starting Price: $16.60 per month
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