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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Partful

    Partful

    Partful

    Partful is a 3D Explosion Parts Catalog and Work Instructions Platform. Wow your customers, dealers and end-users with the sleekest part ordering experience. Showcase your products and parts in stunning 3D. Let your customers and dealers instantly find the right parts and click to order in one exploded view. No more incorrect orders, only a superior customer experience. Our customers include Lotus Cars, IDEX, Lear Corporation, Maeving, BRP and more. Our Work Instructions let you...
    17 Ratings
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  • 2
    Newforma

    Newforma

    Newforma

    Newforma empowers over 4M professionals and 1,500 AECO firms worldwide by revolutionizing Project Information Management. We transform vast amounts of project data into a meticulously organized, easily accessible, and fully searchable resource—all from a single, centralized platform. From pre-construction to years after completion, Newforma ensures you have the critical information you need at every stage of your projects. With over 50 integrations with the industry's most widely used...
    153 Ratings
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  • 3
    AvPro Software

    AvPro Software

    Decision Software Systems

    AvPro Software is comprehensive and easy-to-use. It's perfect for Aircraft MRO, Certified Repair Station (CRS), Aircraft Operators, and parts brokers. You can track Aircraft Parts I(nventory, Work Orders, and much more. Modular in nature and specifically designed for aircraft maintenance professionals and all types of repair stations. Key modules include barcoded inventory, component maintenance/inspection/SB/AD tracking, parts sales and flexible customer invoicing, work orders, and full GAAP...
    16 Ratings
    Starting Price: $89/month/user
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  • 4
    Interfacing Enterprise Process Center (EPC)
    .... Interfacing’s digital business platform – Rapid Application Development (RAD) Tools, with its Low-Code Development methodology will optimize usage of your technical resources and maximize transparency for ongoing improvement. Discover how our Low-Code Rapid Application Development module provides all the tools to create and deploy Custom, Scalable, Secure, and Mobile ready Applications in Days vs. Months!
    63 Ratings
    Starting Price: $10/month/user
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  • 5
    Infosys Genome Solution
    The Genome Solution enables enterprises across industries, leverage the power of analytics to provide end-customers with highly personalized experiences. The solution helps enterprises capture a customer’s behavior across channels such as digital, social, offline and data residing within the enterprise, and collate it based on behavioral attributes (genomes). With over 5,000 prefabricated customer genomes, the solution helps enterprises optimize data preparation and analysis time – freeing up...
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  • 6
    SpryCIS

    SpryCIS

    SpryPoint

    Utilities are evolving and the expectations of your customers are changing as well. These changes are being driven by smart grid, increasing mobility, and changing expectations from customers on how they wish to interact with their utility. Most CIS solutions have struggled to address these changing requirements and are limited by legacy technology. In addition, market consolidation among CIS vendors has limited competition, increased prices and left utilities with few alternatives to choose...
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  • 7
    VSight Remote
    The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training. Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses. Some of the key...
    3 Ratings
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  • 8
    Oracle Utilities
    Thrive in a sustainable, affordable energy and water future. Deliver outstanding customer experiences, improve energy efficiency, and manage networks and assets so you can deliver essential services to your communities every day. Connect customer care, billing, metering, and device management to grow revenue and resolve issues faster. Capture, manage, and analyze advanced meter and device data to accelerate billing cycles and drive operational efficiency. Acquire and engage customers...
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  • 9
    MeterData4U

    MeterData4U

    Utegration

    Advanced Metering Infrastructure (AMI) has the potential to transform your business and upgrade your customer service. But traditional AMI solutions, with separate meter data management (MDM) systems, are costly to implement, run and maintain, and limit the possibilities of AMI data. Utegration’s MeterData4U is the next-generation solution for AMI. It unifies AMI and CIS data in one elegant, patented solution, streamlining architecture and business processes to make it easier and more...
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  • 10
    Altium Develop
    Altium Develop is a multidisciplinary product creation platform that breaks down silos and empowers teams to design collaboratively without limits. Built on Altium Designer and Altium 365, it unifies electrical, mechanical, software, sourcing, and manufacturing teams in a shared environment. Every comment, change, and decision is captured in real time, giving collaborators visibility without the need for constant check-ins. The platform enhances project outcomes by aligning requirements,...
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    1,277 Ratings
    Starting Price: 995/year/author
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  • 11
    Pylon

    Pylon

    Pylon

    Create accurate proposals from anywhere in under 2 minutes using hi-res imagery, energy analysis and 3D shading tools in Pylon's intuitive design studio. Pylon is the only solar design software to give you high-resolution imagery in-app with no monthly fees. Identify dates of concern and track shading impact throughout the year using Pylon's award-winning 3D Solar Shading toolkit. Help your team better understand customer consumption patterns and maximize self-consumption using Pylon's load...
    33 Ratings
    Starting Price: $4 per project
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  • 12
    Azore CFD

    Azore CFD

    Azore CFD

    AzoreCFD has been a trusted, cutting-edge software tool since 2007. Azore focuses on analysis, design, engineering, and on obtaining precise, and quick results. Customers use Azore for applications that include: industrial flows, aerodynamics, thermal mixing, conjugate heat transfer, gas species mixing, heating and cooling systems, external flows, and more. Azore can be used to simulate essentially any steady-state or transient fluid flow model, including problems that involve conjugate heat...
    21 Ratings
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  • 13
    Safi

    Safi

    Safi

    Our success is driven by the ability to correctly understand our customers needs to resolve their problems. Communications are straightforward, up to the level of the company CEO when needed, ensuring our customers goals for project success and within schedule. We care for the safety of structural projects carried out using our technologies, for the interest of our customers and the well-being of our employees. Our customers know that we are their reliable partners for the long run and the best...
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  • 14
    SmartGridCIS

    SmartGridCIS

    SmartGridCIS

    We offer CIS and billing solutions for today's demanding utility market. Imagine that you can offer new products that allow your customers to choose how and when they pay. Leveraging smart meter data to enable smart rating, billing, and customer service communications. Our flexible architecture makes implementation easy, including client migration if needed. Attract and retain more customers, stay ahead of the competition, and manage your business in real time. Create money with your smart...
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  • 15
    SoBricks

    SoBricks

    SoBricks Lab

    SoBricks is a highly creative online platform. upload your photo, and it can be transformed into unique custom bricks. Here, users can preview the design in 3D online and freely adjust the custom bricks model. The platform also provides an interactive building tutorial page to help you create easily. Come and experience it now!
    Starting Price: $99
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  • 16
    Agile NDT

    Agile NDT

    Agile NDT

    We help service providers modernize and enhance their NDT reporting with custom web based solutions stored in the cloud. Our integrated dashboard allows you to see a snapshot of recent report activity. See who has been creating which reports and for what project. Always being able to visualize with what is occuring in your NDT business can give you back control. You can choose to invite your customers, they will have access to their own dashboard where they will be able to view and download all...
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  • 17
    Sketchfab

    Sketchfab

    Sketchfab

    The best 3D viewer on the web. Manage your 3D assets. Distribute 3D & AR experiences. Collaborate with others. Showcase your work. Buy & sell 3D models. Market-leading 3D player for the web. Share and embed 3D models anywhere online. Interactive and configurable, VR and AR ready. Works with all operating systems, browsers and devices. Embeddable everywhere, for eCommerce, advertising and social media.
    Starting Price: $79 per month
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  • 18
    BuyerGenomics

    BuyerGenomics

    BuyerGenomics

    Software that learns, acquires, & grows customers to maximize growth with mathematical certainty. The intelligent use of machine learning and marketing automation makes the entire predictive marketing process smarter, easier, & a better experience for your customers online and offline. Much more than an old CDP, legacy ESP or CRMs… BuyerGenomics has become the Predictive Marketing Automation (PMA) tool of choice for modern retail marketers. Capturing and organizing customer data is table stakes...
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  • 19
    InsightSUITE

    InsightSUITE

    First Insight

    First Insight offers a next-gen decision platform that enables designers, merchants, brand managers, buyers, and marketing teams to answer the key questions they face every day by engaging consumers with digital surveys specifically designed for the retail industry. Retail leaders use First Insight’s digital testing platform (InsightSUITE) to enable growth by unlocking value from their target customers. Our solution collects zero-party, voice of customer data and combines it with AI to make...
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  • 20
    CrowdChem

    CrowdChem

    CrowdChem

    The CrowdChem Data Platform is a knowledge-based platform for the chemistry field, built on independently collected data. It enables users to smoothly select raw materials and search for customers through data analysis functions and text mining. Examples include discovering combinations of new raw materials, conducting more accurate usage investigations of chemical products, and creating lists of potential customers who can use each company's products. Information can be searched from highly...
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  • 21
    Veryon

    Veryon

    Veryon

    ... that leverages AI and machine learning to simplify everything from documentation to troubleshooting. After nearly 50 years in the business, we have built a growing reputation for getting our customers more aircraft uptime.
    114 Ratings
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  • 22
    CADshare

    CADshare

    CADshare

    Make your customers happier, boost profits and enjoy a measurable competitive advantage by offering quicker, easier aftermarket sales and support to your customers. Create an easy-to-use web-based customer portal by digitizing your engineering & commercial data with our customizable, scalable and cost-effective platform. Make more money by digitizing your aftermarket sales and eliminating old school inefficiencies. Aftermarket margins are rising - maximize your revenue by making it quick...
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  • 23
    ASP Air Maintenance
    Air Maintenance was specifically designed to meet the needs of both small and large business aviation repair facilities as a complete solution to increase efficiency, reduce operating costs, improve performance, and maximize productivity. We have designed Air Maintenance© over the past ten years to be the complete aviation repair station software solution that can be customized for you. Air Maintenance© is loaded with features, including inventory control, purchasing, employee tracking...
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  • 24
    Portside

    Portside

    Portside

    Portside Platform is an integrated technology platform for business and government aviation. No system is good at everything. We developed the Portside Platform to work seamlessly with products you know and love, stitching data together across multiple systems enabling true situational awareness and increasing productivity. Most customers bring their own sales, OPS, and accounting systems, and we connect the data silos and enable critical workflows and reporting. Sophisticated software doesn...
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  • 25
    Siemens Solido
    The Solido variation-aware design, IP validation, library characterization, and simulation solutions, powered by proprietary AI-enabled technologies, are used by 1000s of designers at the top semiconductor companies worldwide. Integrated suite of AI-accelerated SPICE, Fast SPICE, and mixed-signal simulators designed to help customers dramatically accelerate critical design and verification for next-generation analog, mixed-signal, and custom IC designs. Providing the industry's fastest, most...
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  • 26
    Help Lightning

    Help Lightning

    Help Lightning

    ... is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.
    1 Rating
    Starting Price: $75,000 per year
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  • 27
    Railing Designer

    Railing Designer

    RoleModel Software

    Design your railings with a tool customized to your products. Design in 2D, view in 3D from every angle, instantly generate parts lists, and get quotes with the click of a button. Railing Designer was made to be customized for your products. Through a simple process, we onboard your parts and build rules into your personal design platform. Your sales team and customers now have the ability to create and share their ideal design in an intuitive 2D platform online. This makes communication...
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  • 28
    XMReality

    XMReality

    XMReality

    ... information and bridge language barriers. You can also access pre-defined, custom-made step-by-step procedures that guide you through a process and point out what needs to be done and documented. Get an automated PDF report at the end of each call - the perfect way to ensure compliant documentation. You can also record the call, take screenshots and add notes.
    Starting Price: $50 per user per month
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  • 29
    SprutCAM X

    SprutCAM X

    SprutCAM Tech

    ...-free 3D movements in native 6 or more axes code (5 to 6 axis transformations are not required). The SprutCAM team has been working on CAM software development since 1987. During this long period we have gained extensive experience and expertise in computer-aided manufacturing. Our team consists of experts and practitioners in the technologies required to power the tools to make CNC programming easier, faster, and more effective for our customers.
    1 Rating
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  • 30
    FLOORFY

    FLOORFY

    FLOORFY

    FLOORFY will automatically generate the 3D virtual tour, property scaled floor plan, commercial HD photographs, videos and more! Allowing you to focus your time on what matters most: your customers. With our app you will virtualize your listings and become a super real estate agent visiting properties from anywhere. Imagine sharing a video-call link and being able to interact live with your clients into the property, taking meassures to check if the forniture fits, showing the neighberhood...
    3 Ratings
    Starting Price: €29 per month
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