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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
View more categories (20) for "customer"
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Streem
Streem
Elevate your customer's experience and put them first at every step with Streem's AR-powered remote video and support platform. Streem's AR-powered video incorporates into any channel strategy and amplifies your teams' ability to deliver customer-first experiences by seeing a space and capturing the right information the first time. Experts can launch a live remote video session on any channel only when seeing the space is necessary. AR-powered remote video is the most effective channel when... -
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UXPressia
UXPressia
UXPressia is a collaborative customer experience platform that allows you to create, export, and share customer journey maps, personas, and impact maps online. Some of the platform’s features include maps and personas with a predefined, easy-to-customize structure (drag and drop sections, such as text, video, embed code, touchpoints, etc.). Multiple-persona journey maps. Design View (journey atlas) to specify relations between mapping initiatives. 120+ free templates for 10+ industries to use...Starting Price: $13.30 per month -
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Zoho CRM Plus
Zoho
Your customers deserve a better experience. Zoho CRM Plus is a unified customer experience platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates. Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and stay notified in real-time. Manage conversations with multiple teams in one single thread. Better customer experience begins...Starting Price: $60.00 per user per month -
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Collect.chat
Collect.chat
Collect.chat is always ready to answer any of your customers' questions. It doesn't need breaks, coffee breaks, or even lunch breaks! The Collect.chat bot will be with you all the time - day and night, weekday and weekend, all year round! No matter how many customers you have, Collect.chat can take care of them all! Along with never-ending patience and politeness, Collect.chat will provide customers with a tailored experience each time they visit your website! Since our chatbot is constantly...Starting Price: $14.00/month -
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FeedbackRIG
LogicInflux
Your most unhappy customers are your greatest source of learning. We do the heavy lifting to identify the trends and areas that need your attention, so you can stay focused on improving your business. Measure how your product, service, and overall experience either falls short, meets or exceeds customer expectations. By frequently measuring customer satisfaction, you can reduce the number of unsatisfied customers and prevent customer churn. We make it easier for you to make sense...Starting Price: $49 per month -
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Klaus
Klaus
High-growth companies use Klaus to improve their customer support quality. - Improved CSAT & efficiency metrics after the first month of usage. - Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. - Actionable metrics to track quality and identify issues as they arise. - 90% time saved compared to doing reviews manually using spreadsheets. Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all... -
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Roojoom
Roojoom
Personal AI engines driving individual customer journeys towards your business goals, continuously from start to finish. Pursuing journey optimization over time and across engagement channels. Drive user journeys towards their desired value goals from using your product in minimum TTV. Empower product champions of your customer accounts to set individual user goals and further personalize users’ experiences to ensure and sustain success of both high-touch and long-tail accounts. Engage... -
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DigitalGenius
DigitalGenius
With our always-evolving platform, you can leverage knowledge from the best ecommerce businesses in the world. Customer service is the biggest strategic differentiator for ecommerce businesses. Building a frictionless buyer journey is more important than ever, and having a bad one will cost you heavily. We are living in an experience economy where relationships with consumers matter the most. Deliver personalized multi-channel, multi-language customer service to your buyers: wherever they are... -
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Preferrd
Preferrd
Collect, manage and showcase your Google reviews to build trust, increase website traffic and boost sales. The only tool you'll need to build a successful reviews strategy for your business. Collecting reviews used to be tough. We've made it super easy. All of your reviews in one place. With awesome analytics. Customizable tools to showcase your reviews. Everywhere. Most other reviews platforms only collect reviews at the company level. But Preferrd is built for professionals, and we know...Starting Price: $60 per month -
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Zendesk Explore
Zendesk
Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience. Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore...Starting Price: $9 per agent per month -
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Capacity
Capacity
Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time. Key Benefits: Grow revenue with lower costs. Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate... -
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Qonvo
ChatLogix
Are you keeping up your side of customer conversations? Deploy Qonvo for free and start growing your business one conversation at a time. Chat With Your Customers via WebChat, SMS, Messaging Apps, Social Media and Email. Manage all customer conversations in one place. Qonvo is the multi-channel messaging app designed with your customers in mind. Regardless of how each of your customers chooses to communicate, your team can reply from Qonvo. It's as easy as texting friends and family. Qonvo...Starting Price: $67 per month -
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Yelp WiFi
Yelp
Increase customer loyalty with Yelp WiFi. Collect customer information, send promotions, and increase customer loyalty. Show a custom branded sign-in page when guests access your free WiFi network. Target your customers with email promotions that are easy to build and keep customers coming back. Having a strong presence on Yelp helps you establish trust with potential customers. Manage your page for free or upgrade to stand out from the competition. Get in front of more customers when they... -
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Stampede
Stampede
Growth for your hospitality business. Essential tools to get customers returning and grow your hospitality business. Time saving technology that helps you succeed. WiFi that brings customers back. By increasing repeat visits by just 5% you could increase profits by between 25% and 125%. Our system makes it easy to keep customers engaged without spending hours each week on marketing. If you have wireless internet access points or hardware, you’re ready to go. Upload your logo, background and ask...Starting Price: $50 per month -
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Scal-e
Scal-e
Scal-e is an Agile marketing cloud platform for large and medium-sized B2B or B2C companies willing to leverage customer insights to reduce the cost of customer acquisition and retention. Through no-code functionalities, Scal-e meets the needs of agility requested by digital marketers, analysts and ITs to integrate new communications channels or data sources. Together with a native integration of all modules, Scal-e agile digital marketing cloud platform for all-channel results, reduce total...Starting Price: 3000 -
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Clootrack
Clootrack
Clootrack is an AI Superagent for Fastest Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It helps enterprises uncover the exact reasons behind customer sentiment, which is used to enhance overall customer experience, reduce customer churn, accelerate product development, and enter new markets. The insights are based on a comprehensive set of data, both first-party and online. Clootrack insights... -
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Capillary Loyalty+
Capillary Technologies
Capillary Loyalty+ platform helps brands to retain their best customers by rewarding them with highly contextual, personalized rewards. The omnichannel platform supports both transactional & behavioral activities across multiple channels. Boost repeat sales with a personalized Loyalty Program Software. Grow your brand following. Ensure your existing customers keep coming back to you by intelligently rewarding them for their desired behaviour with an omnichannel loyalty program. Capillary...Starting Price: $25,000 per year -
18
Localorm
Nuance Digital
Be Found and Stay Engaged with your customers! Be it a small business or multi-location enterprise or brand, we can help you enhance your online location presence, monitor, and manage your online reviews resulting in improved online reputation of your business. Manage your business listings, respond to reviews and generate periodic reports with Localorm dashboard. Do you know what your customers are saying about your business, your products and services online? It is important you listen... -
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moin.ai
knowhere GmbH
Answer customer inquiries faster and easier with the help of our AI chatbot solution. Automate over 60% of your customer inquiries around the clock. Increase your website's conversion rate by up to 38%. Constant improvement through independent learning of the AI. Ready to use in less than 14 days. Get valuable insights into the needs of your customers through intelligent chat analyzes. Easy integration into existing CRMs, live chats and existing APIs. moin.ai for Marketing & Sales. Increase... -
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PASSiD
PASSiD
Instant identity verification for your business and customers. Benefits of integrating with passid. Instantly verify your customer's identity. Online, over the phone and on premise. Age Verification. Verify your customers age for any age restricted content or premises. Authentication. Let your customers login with a secure way using biometrics. Omni Channel Payment. Accept payment online, over the phone and in store. eKYC & AML Checks. Enable faster on-boarding and run instant KYC and AML... -
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LocalContacts
OneLocal
Build, manage and monetize your customer database. Our automated database allows you to organize your contacts, easily track your most valuable customers and personalize their experiences to stay top of mind. Did you know 20% of your customers drive 80% of your revenue? Improve your reach and frequency by managing and monetizing your current customer database. Identifying your most valuable customers and reaching out with personalized messaging can lead to long-lasting connections. Local... -
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Beupify
Beupify
Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. It is a superior tool to raise your business value and conversion rates by keeping in touch with your customers and creating long-term relationships with the help of the eye-catchy widgets! Leverage customer feedback to enhance your brand identity, increase conversion rates and eventually create...Starting Price: $11.96 per month -
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Dserve
Dserve
Affordable solution to boost sales, improve customer experience and save time! Recover sales loss due to long waiting times! Moreover, upselling function outperforms your cashiers. Finally, customers tend to spend more when ordering digitally. Contactless self-checkout removes cashier operations in ordering and payment process. Self-checkout reduces queues during peak times and helps to serve more customers. That makes happier customers and employees at the same time. Cloud based self... -
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LiveCaller
LiveCaller
Communicate directly with your web visitors via live-chat, web-calls, and co-browsing no matter where you or they are! LiveCaller is the answer! We’re the solution to all the customer service Issues you might not have realized you had. Customers can exchange messages, files, and rate customer service. Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Combines communications from different messenger platforms into a single...Starting Price: $14 per user per month -
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ReviewTrigger
ReviewTrigger
We built this Review Capture tool with two things in mind, conversion and simplicity. Train your staff in minutes how to use the tool and start snagging reviews from your customers. Review requests built from a conversion science perspective. Our easy to use, high-converting review collection tool starts at just $59 per month. With 1-click send, that are generated and sent automatically to your customers. Customers are brought to a sleek, all-in-one review platform that’s customized with your...Starting Price: $59 per month -
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Spreadshirt
Spreadshirt
A global platform for personalized clothing and accessories, we are the go-to-place for anyone looking to realize their creative ideas on quality fabrics. We value freedom of expression, whether it’s with your own designs or those made available by our community. T-shirts, sweaters, bags, aprons and a lot more can easily be personalized with images and custom text. Moreover, Spreadshirt is an ideal custom merchandise partner: Emerging YouTube stars and a large number of large companies... -
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Checkbox
Checkbox
... complex rules and decision-tree logic, including calculations and weighted scores. Capture the information you need from users or systems and conduct triage using smart forms. Prototype, build & maintain applications without IT-skills using our easy to use drag-and-drop interface. The Checkbox platform can be used to build a range of bespoke automation solutions. Discover the most popular use cases and app templates amongst our customers. -
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Sidetrade Augmented Revenue
Sidetrade
Augmented Revenue uses Sidetrade’s AI assistant, Aimie, to predict customer behavior and the best actions needed to retain customers and grow sales to them. Increase customer lifetime value by driving more upsell and cross-sell revenue with targeted offers and campaigns. Augmented Revenue uses predictive analytics to help organizations understand their customer behavior and proactively take action to retain customers and grow sales to them. Sidetrade’s AI, Aimie analyses real-time data... -
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Emplifi
Emplifi
Convert followers into customers. Amplify memorable experiences across your entire social presence (and do it at scale). Make your brand shoppable. Deliver easy shopping experiences your customer crave on their favorite social platforms. Show them you care. Power great customer service and care experiences with AI-powered tools and targeted insights. Empathize with customer needs instantly and amplify the right brand experiences at every touchpoint. Emplifi gives you everything you need... -
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Easyrewardz CRM Suite
Easyrewardz
Powered by a unified customer data platform, Easyrewardz CRM Suite enables brands to create consistent and engaging experiences at every touchpoint of the customer journey. Engage with your customers and convert them into brand advocates with Easyrewardz LPaaS (Loyalty Program As A Service). A unique loyalty platform, LPaaS is designed with an in-built loyalty strategy and is easily integrated with Point of Sale systems. It helps your brand increase memberships and drive repeat sales through...