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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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38801 Products for "customer" with 1 filter applied:

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  • 1
    EnSite Safari Suite
    ...Safari CIS provides an intuitive, efficient dashboard for customer management, which translates into a competitive advantage through accurate and timely customer service.
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  • 2
    Customerly

    Customerly

    Customerly

    ...Blending intelligent automation with a human-first approach, Customerly is the customer service software your users have been hoping you’d find. Create automation to communicate with your customers along their journey from awareness to advocacy.
    1 Rating
    Starting Price: $24 per month
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  • 3
    WhyQ

    WhyQ

    WhyQ

    Manage your queue via SMS, give you customer's freedom while they wait! SMS Virtual Queuing Systems provides a unique, modern, personalized way of managing customers wait time. Increase customer satisfaction and boost your productivity whist reducing employee stress through the use of SMS QMS technology. Do not make your customers' wait in a queue! Why not have customers join via a iPad Kiosk.
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  • 4
    Abaka

    Abaka

    ABAKA

    ...It delivers advanced customer insights and intelligent nudges, that empowers financial institutions to predict which message and content will resonate and activate a positive customer response for increased engagement, retention, product conversion, and up-sell.
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  • 5
    Reeview

    Reeview

    Reeview

    Reeview uses the power of behavioural psychology to help business owners generate more online reviews from their customers at a scale never seen before. Businesses can easily build a constant stream of positive reviews using the power of sms, email and automation, leading to a stronger reputation, higher ranking and more sales. Online reviews provide your business with visibility and credibility. Reviews help your business appear in front of your potential customers on search engines and help them choose you over your competitors.
    Starting Price: $49 per month
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  • 6
    Ambassador Relations Tool
    Easily centralize customer basic information and negotiation/response history. Data items can be freely customized according to customer data types in various industries. An effective approach to keep active customers. Automate various marketing measures such as pop-up questionnaires on the site and guidance to arbitrary campaigns . You can easily send a customer satisfaction survey questionnaire email with a template for each industry.
    Starting Price: $217.26 per month
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  • 7
    GeoCRM

    GeoCRM

    Geobis

    Develop a strengthened and effective commercial tracking strategy with the ability to record all the information of your current and potential customers. The key is the ability to grow your business by developing more effective communication channels. Registering in GeoCRM calls, meetings, emails, and any outstanding quality of its customers. GeoCRM adapts to any industry creating unique strategies for each type of customer, by customizing the platform higher productivity is guaranteed because it suits your business specialty. ...
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  • 8
    TechTorch

    TechTorch

    TechTorch

    ...Utilize configuration surveys to understand unique customer needs and requirements. Choose a base configuration, customize it for your customer’s needs, and add relevant data and credentials. Send the access to your customers to let them try your demos, and give you feedback.
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  • 9
    Maven AGI

    Maven AGI

    Maven AGI

    By integrating with existing go-to-market systems across sales, customer success, and support, Maven AGI enables organizations to deliver faster, more consistent, and more personalized interactions. The platform addresses common challenges such as siloed teams, fragmented data, and disjointed handoffs, helping companies streamline operations and improve the customer experience. Maven AI agents autonomously resolve up to 93% of support inquiries and reduce related costs by as much as 80%. ...
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  • 10
    Hyouka

    Hyouka

    Hyouka

    Hyouka is an AI-powered customer survey system that combines AI cameras with brief questionnaires to gather insights that drive business success. By capturing customer attention and building better business strategies, Hyouka enables companies to understand their clientele more effectively. The platform offers smart and engaging surveys, integrating AI technology to enhance the customer experience.
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  • 11
    livepro

    livepro

    livepro

    livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents.
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    10 Ratings
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  • 12
    KronoDesk

    KronoDesk

    Inflectra

    KronoDesk is a cloud-based customer support platform that is suitable for businesses of all sizes. With KronoDesk, users can gain access to desk ticketing, a online knowledge database, and customer support forums. KronoDesk allows businesses to receive customer queries and send them to relevant knowledge base articles. KronoDesk is accessible via mobile devices or a desktop computer and installable on the users' servers or the cloud.
    Starting Price: $19.99/month/user
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  • 13
    SnapEngage

    SnapEngage

    SnapEngage

    SnapEngage is a fully featured live chat software suitable for support and sales teams. SnapEngage features a host of seamless and simple interface customization options. SnapeEngage easily integrates with a range of customer relationship management (CRM) platforms. With SnapEngage, users are able to transfer files to and from customers with the live chat window. SnapEngage also enables the users' customers to initiate a chat session directly from their mobile devices by sending SMS messages.
    Starting Price: $17.00/month
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  • 14
    CandyBar

    CandyBar

    Anafore

    ...Offer up to three levels of loyalty rewards for your customers to redeem
    Starting Price: $45 per month
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  • 15
    re:spondelligent

    re:spondelligent

    respondelligent

    Review management solution that allows monitoring online reviews from 50+ reviews sites, analyzing feedback with the most advanced semantic analysis, and gaining valuable customer insights. Keep track easily of your online popularity with the re:Score algorithm. Respond directly to reviews from the app or use the unique Response Assistant. We provide professional, individual, customized responses written on your behalf in the language of the review ready to publish with one click only.
    Starting Price: $39.00/month
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  • 16
    Qwik-Order

    Qwik-Order

    DMS Systems

    DX+ Qwik-Order is a Web-based B-2-B “Parts Portal” customized for DMS customers as a hosted, fully "back-end" integrated e-Commerce service that provides your customers with a 24 x 7 real-time ordering, cataloging & customer service solution. DX+ Qwik-Order provides the lowest cost of order processing available today & accounts for a significant portion of a DMS customer’s sales volume when deployed.
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  • 17
    Tuava

    Tuava

    Tuava

    Sign up and create a subscription based membership club quickly and easily. Tuava lets you send push notifications directly to your subscribed customers. List them on the Tuava calendar, so your fans always know the right times to visit. Tuava is more than a loyalty program. It’s a platform that connects people with their favorite places and gives business a way to connect with their customers. Tuava gives businesses a way to reward repeat customers and develop a network of customers with whom they can share discounts, event invitations, and other information about their business.
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  • 18
    Zisson

    Zisson

    Zisson

    ...Contact us today to learn more about our customer center and emergency response solutions. We are here to optimize your customer journey. Fast implementation with no complicated training needed. Scalable. Cost effective. Omnichannel.
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  • 19
    Xdroid Voice Analytics
    At Xdroid we enable digital transformation in contact centres through voice and text solutions based on artificial intelligence and machine learning. By processing 100% of customer interactions, we automatically provide objective, consistent, and valuable insights and information about each conversation. Our emotion analysis, keyword detection and semantic capabilities can reveal opportunities to improve customer experience, agent retention, productivity and compliance. Our innovative and competitive solutions help contact centres understand the customer journey and bring them closer to a 360-degree customer view.
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  • 20
    PSP Enterprise

    PSP Enterprise

    PSP Enterprise

    ...Churn Interviews find out why customers do not renew contracts. The focus is on customer needs, satisfaction, competitors and substitutes.
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  • 21
    Reviewa

    Reviewa

    Reviewa

    Reviewa is an automated system that helps businesses capture and showcase positive customer reviews. By gathering both first-party and third-party reviews in one place, Reviewa's screening process allows you to handle negative feedback directly and encourages satisfied customers to share their positive experience on key review sites, building trust and outshining the competition. By generating consistent new and repeat business, Reviewa can help increase your revenue in a matter of weeks, not months.
    Starting Price: $21.99 per month
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  • 22
    Siena

    Siena

    Siena

    Empathic AI customer service that's almost human. The autonomous chat platform designed for commerce that combines the best of human empathy and intelligent automation to transform the way you operate and engage with customers. Delight customers with amazing conversational customer service. Breathe life into your brand by crafting AI Personas.
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  • 23
    Helploom

    Helploom

    Helploom

    ...Everything is designed to stay simple, useful, and budget-friendly so you can build direct relationships with customers without the bloat or high cost of enterprise tools.
    Starting Price: $39/month
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  • 24
    Bealder

    Bealder

    Bealder

    Integrate all proximity technology in a single and unique solution. Deliver the right message to the right person at the right time. Design and push rich media content directly to customers devices. Analytics for physical world, understand customer, track and measure campaign. Easily integrate Bealder in your mobile app, connect your solution with our API & SDK. Connect with your customers, collect local data with one platform for physical world.
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  • 25
    TrueKonnects

    TrueKonnects

    TrueKonnects

    Keep your customers engaged and grow your business with TrueKonnects' cloud-based software. Create and monitor campaigns with powerful analytics and targeted marketing based on your customer's data. Communicate with your customers based on their recent activity and bring them back for loyalty rewards and events. Automatically aggregate your revenue from both online and in-store purchases directly onto one powerful platform.
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  • 26
    Rivit

    Rivit

    Rivit

    Rivit is an AI-powered platform that simplifies and automates customer support for small businesses. It combines human support with AI assistance, automating repetitive tasks while allowing human agents to handle complex issues. Rivit integrates with tools like Slack, Notion, Hubspot, and more, making it easy to switch over. This helps small businesses provide world-class support while reducing costs.
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  • 27
    Stratifyd

    Stratifyd

    Stratifyd

    You don't know what you don't know. Stratifyd is designed to find the trends and anomalies that point to changes you need to make in your customer, product, and employee experiences. Capture and connect voice of the customer data from any source— first- and third-party data, social, chat, speech, reviews, and more, into a single secured and trusted Experience Analytics Platform with our expansive library of experience, operational, behavioral, public data, and open API sources. ...
    Starting Price: $1000 per year
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  • 28
    Conversity

    Conversity

    Aumenta Global Services

    Integrate Conversity with your Facebook Messenger and create the most complete customer engagement tool ever. With Conversity at the backend, you can route & distribute incoming chats to your internal teams, manage offline chats, transfer chats amongst your teams, create multi-party conferences etc. With a ton of enterprise-class features Conversity is one of the most advanced & complete customer engagement solutions for Facebook Messenger.
    Starting Price: $99.00/month/user
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  • 29
    devContact

    devContact

    devContact

    ...A happy customer of your mobile app/game is one positive review on stores you don’t want to miss.
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  • 30
    Cyara

    Cyara

    Cyara

    ...We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience.
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