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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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38801 Products for "customer" with 1 filter applied:

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  • 1
    Support Guy

    Support Guy

    Support Guy

    Support Guy is an AI-powered conversational chatbot that ensures your business never misses a customer inquiry. By handling multiple conversations simultaneously, it increases efficiency and saves your business valuable time and resources. With Support Guy, you can provide your customers with excellent service around the clock and maximize your revenue potential by never leaving any inquiry unanswered. Easily manage your knowledge base and add new information to your chatbot's database...
    Starting Price: $15 per month
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  • 2
    Pandabot

    Pandabot

    Sidepanda

    Empower your online business with Pandabot, the AI-powered Sales Assistant that enhances customer engagement and effortlessly resolves support queries. Drive conversions, deliver exceptional experiences, and build customer loyalty like never before. Looking to revolutionize your online store's customer experience? Our AI-powered digital Sales Assistant, Pandabot is here to transform how you connect with your customers and drive conversions like never before. * Available 24/7 support bot...
    Starting Price: $19
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  • 3
    Caffeinated CX

    Caffeinated CX

    Caffeinated CX

    We train our AI using your knowledge center, website, and more. Caffeinated knows how to respond to a customer's inquiry based on how your team has responded in the past. Our AI is always learning and adjusting based on your knowledge center, support rules, tickets, and more. Caffeinated can tag tickets based on customer issues and sentiment, eliminating manual cx data manipulation. Understand full resolution times, average first response times, and so much more. Our AI suggests the most...
    Starting Price: $299 per month
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  • 4
    Answerly

    Answerly

    Answerly

    A complete platform with Widgets, Knowledge Base, CMS, contact forms & hundreds of features designed to help your business succeed. Write and deliver on-the-spot answers for your business. Our knowledge base platform will allow your customers to search and explore how your online business works. A widget that acts as a portable knowledge base that you can install anywhere on your website. Allows your customers to search from your knowledge base, contact you, and much more.
    Starting Price: $29 per month
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  • 5
    Siena

    Siena

    Siena

    Empathic AI customer service that's almost human. The autonomous chat platform designed for commerce that combines the best of human empathy and intelligent automation to transform the way you operate and engage with customers. Delight customers with amazing conversational customer service. Breathe life into your brand by crafting AI Personas.
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  • 6
    Factori

    Factori

    Factori

    Factori is a customer intelligence platform that empowers businesses to seamlessly collect, unify, enrich, and segment their customer data to yield actionable insights and optimize omnichannel marketing initiatives & ad spends. Our offering 'Audiences' is a customer segmentation platform that empowers businesses to precisely target their ideal customer segments for delivering tailored messages across multiple channels, thereby driving better sales and increased ROI. 'Measurements' is our data...
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  • 7
    Odore

    Odore

    Odore

    Efficiently manage lead generation across numerous platforms in one central hub, collect valuable first-party data, track clear ROI with Odore attribution, and influence purchase decisions using targeted content at the point of sale. Harness campaign and customer data to enhance basket size, stimulate cross-category growth, and boost customer LTV, while personalizing content for each customer to encourage repeat purchases. Engage in organic marketing strategies, fostering brand advocacy through...
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  • 8
    Datarista

    Datarista

    Rhetorik

    Datarista makes it easy for you to integrate your data on platforms like Salesforce, Marketo, and Eloqua without the costly overhead. Datarista matches your data to your customer’s data and appends the licensed fields. Datarista also automatically updates any changes to your data in your customer’s business process. Give your customers the ability to search and add new net records to their business process. Datarista’s Data-as-a-Service Platform is custom-built for Data Providers giving them...
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  • 9
    Zoho Thrive
    Zoho Thrive is the ultimate platform for managing and growing loyalty and affiliate programs. By offering an integrated approach, businesses can easily set up customer reward systems while also incentivizing affiliates to promote their brand. With real-time performance tracking, Zoho Thrive helps businesses identify high-performing strategies and optimize their marketing efforts. Whether you’re focused on retaining loyal customers or expanding your customer base through affiliates, Zoho Thrive...
    Starting Price: $29/month
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  • 10
    ConvertML

    ConvertML

    ConvertML.ai

    Predictive customer insights platform seamlessly combines qualitative and quantitative data, offering Qual+Quant analysis, Zero Party Data insights, and code-free simplicity. Discover a smarter way to understand customer behavior. Pre-built connectors and open to 100+ integrations. Try ConvertML today.
    Starting Price: $150 per month
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  • 11
    Pingbix

    Pingbix

    Pingbix

    Pingbix is an API-based platform that provides businesses with the tools they need to engage their clients and customers in meaningful ways. With Pingbix, businesses can leverage conversational AI to create personalized experiences across multiple channels, including messaging apps, voice services, and more. The platform is designed to be highly scalable, allowing businesses to engage with customers at any scale. Additionally, Pingbix offers a range of tools and services to help businesses...
    Starting Price: $12
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  • 12
    PayPlan

    PayPlan

    Business Warrior

    To succeed, you need beautifully crafted user experiences that are 100% conversion-focused. PayPlan loan origination includes everything you need to convert applicants into customers. Easily configure PayPlan to match your company's unique workflow requirements. Beautiful, intuitive loan applications that are built to delight and convert users into customers. Track every interaction your customers take through their entire customer journey, From form fields to data groupings, we design...
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  • 13
    Genloyal

    Genloyal

    Genloyal

    Unlock the full potential of your customer data with our all-in-one platform. Our solution seamlessly collects data from all of your customers' touchpoints, including POS, ecommerce, and social platforms, to give you a comprehensive view of your audience and actionable insights to send targeted promotions and drive optimized results. Our platform offers easy-to-use tools for creating and customizing your own loyalty rules based on a variety of factors such as visits, purchases, spend and social...
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  • 14
    StringeeX

    StringeeX

    StringeeX

    .... This supports the management process effectively. Save customer data with StringeeX contact using custom fields to identify customers, even as soon as they call. Save customer issues using tickets, allowing agents to track the entire process while handling customer issues.
    Starting Price: $12 per user per month
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  • 15
    Intellecta AI

    Intellecta AI

    Intellecta

    Intellecta is trained on your company's data and uses GPT models to respond to customer inquiries across various platforms, such as chat, social media, and email. Intellecta enhances your social media presence by automatically liking, replying to comments and DMs, and moderating by flagging and removing negative comments to protect your brand's reputation and ad spend. Extract real-time insights from your social networks, email, and chat to understand customer interactions with your brand...
    Starting Price: $99 per month
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  • 16
    Chaindesk

    Chaindesk

    Chaindesk

    Chaindesk is an AI-powered support ecosystem designed to supercharge your customer experience! It's not just a chatbot; it's a full-fledged solution that integrates seamlessly across various communication channels. Here’s what makes Chaindesk awesome: Multi-Platform Capability: Deploy your AI chatbot on your website and popular messaging platforms like WhatsApp. Conversational Forms: Gather information in a more engaging and less robotic way. Email Automation: Streamline...
    Starting Price: $25/month
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  • 17
    Hubflo

    Hubflo

    Hubflo

    Hubflo is the fastest-growing AI-Powered Client Portal for professional & creative services. Build a stunning and branded client portal in 60s with AI to streamline client onboarding and deliver your services like a pro. Customize it with 10+ built-in tools (File sharing, contracts, approvals, client messaging, tasks, billing..) and integrate 500+ external tools More than 20k businesses, clients and contractors already use Hubflo for their daily work Don’t let processes overwhelm you and get...
    Starting Price: $55/month
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  • 18
    TalkForce AI

    TalkForce AI

    TalkForce AI

    TalkForce AI offers an innovative AI-powered customer care solution designed to enhance customer satisfaction with 24/7 support, streamline operations, and significantly reduce operational costs. By automating routine inquiries, scheduling appointments, and providing friendly and professional support, our AI virtual assistants empower your team to focus on delivering exceptional, personalized service. To address the challenges of high call volumes, the need for 24/7 support, and the desire...
    1 Rating
    Starting Price: $0.30/min (up to 500 Mins/mon)
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  • 19
    Liveforce

    Liveforce

    Liveforce

    Your customers want instant service and a real human connection — something they can’t get from bots. At Liveforce, we identify, interact with, and convert your customers. We discover, capture, and qualify your 3X more leads, even while you sleep. We interact, capture and qualify leads from every channel, 24x7. At Liveforce, the world’s best industry expert sales agents are standing by around the clock to build better relationships and boost conversions. Use our FREE all-purpose CRM...
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  • 20
    Zceppa

    Zceppa

    Zceppa

    Zceppa is a SaaS marketing platform that helps businesses automate & manage their digital profiles at scale and sky-rocket growth from search and social. Zceppa automates management of location listings across platforms like Google, Facebook, Insta; integrated generation of authentic customer reviews/feedback. Automated review responses through AI and intelligence; Engage with customers through social sharing & inbox features for key social media platforms like Facebook, Instagram Marketing...
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  • 21
    Radar360

    Radar360

    Radar360

    Get a complete 360-degree customer insight, work more efficiently, and increase the profitability of your office. Everything in the cloud is user-friendly and focused on your success. Radar360 is the partner for accounting firms from small to large. Our system improves the efficiency of customer communication and file management with SharePoint integration, workflow automation, and more. Focus on your services, while we take over the manual tasks. For many of our customers, Radar360...
    Starting Price: €175 per month
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  • 22
    Blustream

    Blustream

    Blustream

    Blustream is a product ownership AI company dedicated to helping direct-to-consumer brands deliver exceptional product experiences to their consumers. Blustream's intelligent, adaptive messaging platform automates personalized interactions by digitizing key moments from unboxing to usage and ongoing care, sending messages at precisely the right time. This approach has been shown to boost customer retention by over 50%, increase revenue by 30%, and double customer lifetime value. Blustream...
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  • 23
    Talk:if

    Talk:if

    Talk:if

    Imagine an agent who can deal with hundreds of customers at the same time. We are an agent powered by artificial intelligence. Increase the efficiency of your business with instant information, personalized recommendations, and automated solutions. These AI agents offer instant information, personalized recommendations, and automated solutions, thereby increasing business efficiency. The platform integrates customer data to provide a comprehensive 360-degree view, ensuring agents have...
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  • 24
    Collectmaxx

    Collectmaxx

    Collectmaxx

    Enhance your collections with faster payments, reduced costs, and improved customer relations by leveraging tailored communication strategies. Built for both enterprises with extensive customer bases and specialized debt collection agencies, Collectmaxx provides a versatile array of dunning solutions to enhance efficiency and maximize recoveries. With Collectmaxx, offer a wide range of payment options to your customers, facilitating quicker payments through convenience and choice. Reduce...
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  • 25
    Claimly

    Claimly

    ITSM Software S.A.

    Claimly is a cutting-edge software platform designed to simplify and optimize the process of managing complaints and claims. Whether you’re a business handling customer feedback or managing service disputes, Claimly empowers you with tools to ensure efficiency, transparency, and customer satisfaction. Key features include: Centralized Management: Track and organize complaints and claims in one intuitive dashboard. Customizable case types: Adapt processes to fit your business needs...
    Starting Price: $8/month/agent
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  • 26
    Zoom Scheduler

    Zoom Scheduler

    Zoom Communications

    The Zoom Scheduler is a powerful tool designed to streamline the process of scheduling, managing, and joining Zoom meetings. It integrates seamlessly with popular calendar platforms such as Google Calendar and Microsoft Outlook, allowing users to effortlessly create Zoom meetings directly from their calendar interface. With features like automated meeting links, custom meeting settings, and time zone synchronization, the Zoom Scheduler eliminates the hassle of manual meeting setup. Its user...
    Starting Price: $4.99/month/license
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  • 27
    Aftersale

    Aftersale

    Aftersale

    AfterSale is a comprehensive field service CRM application designed to streamline the management of Annual Maintenance Contracts (AMCs), technicians, and spare parts. It offers features such as real-time tracking of service requests, efficient scheduling, and dispatching of technicians, and inventory management for spare parts. The platform aims to enhance operational efficiency and customer satisfaction by providing tools that facilitate seamless coordination between field service teams...
    Starting Price: $58.94 per month
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  • 28
    Rehash

    Rehash

    QBurst

    Rehash is a purpose-built low-code insurance platform designed to accelerate digital transformation in the insurance industry. It offers out-of-the-box functionalities, including interactive customer journeys, modern rules and journey engines, and plug-and-play web components, enabling insurers to quickly introduce direct-to-customer models and enhance customer experiences from issuance to payout. The platform supports multi-format questions, such as number, text, dropdown, checkbox, radio...
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  • 29
    Retenzy

    Retenzy

    Retenzy

    Retenzy is an all-in-one platform designed to help businesses enhance customer loyalty through automated reviews, rewards, and custom deals. It integrates seamlessly with Shopify, enabling merchants to manage customer engagement and boost sales with features like review imports, personalized rewards, and automated email campaigns. The platform offers easy setup and no coding, allowing businesses to create deals, track customer behavior, and increase repeat purchases. With customizable loyalty...
    Starting Price: $19/month
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  • 30
    PlanProphet

    PlanProphet

    PlanProphet

    PlanProphet is a customer relationship management and marketing automation engine tailored for the printing and graphics industry. Powered by Salesforce, it integrates seamlessly with your print estimating platform to provide lead management, data analytics, and comprehensive customer relationship management. PlanProphet automates customer-facing communications, such as quote follow-ups and post-sale check-ins, to boost productivity and enhance the customer experience. Its system optimizes...
    Starting Price: $50 per month
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