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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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38797 Products for "customer" with 1 filter applied:

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  • 1
    Verint Text Analytics
    Extract actionable business intelligence from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX). Use multichannel analytics to better understand your multichannel customers. Your customers are now multichannel and as a result your customer and employee analytics must also be multichannel. While voice remains a critical channel, customers are increasingly choosing digital customer service channels such as chat...
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  • 2
    Aceyus

    Aceyus

    Aceyus

    Leverage the power of real-time call center metrics and create a more efficient and effective contact center experience for your customers. Overcome negative customer experiences by uniting your internal and external data sources to gain a full visual of critical KPIs such as customer experience scores. Reduce wasted workforce labor and optimize call routing with real-time call and queue metrics that give a complete view of your call center operations. Use contextual data to predict the next...
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  • 3
    CRMdesk

    CRMdesk

    ForeSoft

    CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. CRMdesk allows supporting an unlimited number...
    Starting Price: $49.00/month
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  • 4
    Appointmind

    Appointmind

    Appointmind

    Appointmind is an online appointment scheduler that allows your customers to book appointments with you. Customers can select and reserve appointments from everywhere and around the clock. Appointments and customer data can be managed by yourself and your employees. You and your employees spend less time on the telephone or answering emails. After closing time, on weekends or when you are busy. Access your appointment, and customer data online, any time, any place. At universities and schools...
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  • 5
    iGainSpark

    iGainSpark

    MiracleCartes

    The iGainSpark Solution, is a secure Omni-Channel Loyalty Platform which enables Business to identify and engage with its customers. It enables Loyalty implementation for an Individual merchant/ business, Group of merchants or merchants in a Coalition network. The Loyalty Program is implemented under a simple “Earn and Burn” mechanism ensuring that the Customers come back to purchase the product and services and are rewarded. A win-win for the Business and Customer - a must for creating...
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  • 6
    inSided

    inSided

    inSided

    inSided is the leading Community Platform for scaling Customer Success and Support. Reduce your churn rate, deflect calls and tickets and build better products with our Community, Knowledge Base, and In-Product Support products.
    1 Rating
    Starting Price: $900 per month
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  • 7
    vLoyalty

    vLoyalty

    vLoyalty

    No app. No physical card. Just a simple rewards program linked to your consumer’s credit card. vLoyalty’s patented technology is programmed into your terminal or point-of-sale. When a customer pays for a product or service with their credit card, they are prompted to join. By simply clicking yes, the customer’s credit card is linked to your loyalty program. No need for a physical card, smartphone app, or complicated signup process. Add a new loyalty member in seconds when they are paying...
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  • 8
    ETOOLSET
    Business chat application allows your clients to communicate freely with a customer service via chat or attractive form on the website. In other words it is a small window on your website that actually allows you to communicate in real time with each potential customer visiting your website or online store. But that's not all. Business chat can be combined with our another application Coobrowsing. In this way, your customers can share their desktop with you. Then you can help your customers...
    Starting Price: $6 per month
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  • 9
    Belly

    Belly

    Mobivity

    Belly Businesses increase customer visits by up to 54%. Drive loyalty while simultaneously bringing in more dough. Loyal consumers buy 90% more often, spend 60% more per transaction, and are five times more likely to return to your business. Belly allows you to keep every customer, run marketing automatically, and increase revenue growth through a proven digital loyalty application. Belly helps you identify the habits of your most loyal customers and start rewarding them for their loyal...
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  • 10
    Caxita

    Caxita

    Caxita Tech Solutions

    A simple and easy booking flow will give better user experience and will create a positive impact among users. And features like social media login, search history, option to save passenger information, saving of payment card details etc., will greatly enhance customer retention. It is always better to give multiple options to customer to make the payment. An integration of local payment gateway and display of such payment options based on location will help to cater such category of customers...
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  • 11
    PBM Express

    PBM Express

    Laker Software

    The core of PBM Express is the adjudication program. Claims undergo hundreds of edits to achieve accurate processing results, regardless of the difficulty of the plan design. The parameter drive program provides for an extremely flexible architecture that allows for client customization as needed. Laker's advanced software solution provides clients with superior performance and industry-leading uptime. As a technology leader, Laker continually updates and enhances our systems to meet...
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  • 12
    EnSite Safari Suite
    EnSite Safari Suite® is a powerful multi-commodity software solution for retail energy billing and customer care. It is designed to enable growth for energy companies and service providers through a scalable platform and increased back room efficiency. EnSite Safari Suite provides access to information in one system to improve financial and operational decisions. Energy marketers use Safari to grow their business by leveraging in-house knowledge and expertise, achieving a competitive advantage...
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  • 13
    LobbyCentral

    LobbyCentral

    Fuhr Software

    Nothing to install or maintain. All you need is a web browser and access to the internet. Customize settings like visit reasons, queues, locations, custom fields, kiosk languages, and more. Self-service kiosks that run on either a PC, mobile tablet, or iPad for lobbies without a receptionist. ExpressLobby™ is a LobbyCentral feature that allows your customers to check-in without touching anything except their phone. Customers fill out an online form to request a call on their issue or question...
    Starting Price: $70 per month
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  • 14
    Sage CRM

    Sage CRM

    Sage Software

    Increase customer loyalty and drive up revenue with cloud-based CRM systems and tools from Sage. CRM stands for Customer Relationship Management. It's a way of tracking and managing interaction with prospects, leads and customers as they move through every stage of a company's sales cycle. If ERP lets you focus on running your business, CRM tools help you focus on customers. CRM software helps businesses improve customer relationships by organising and automating communications and activities...
    5 Ratings
    Starting Price: $45 per user per month
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  • 15
    AnswerDash

    AnswerDash

    CloudEngage

    Improve your customer experience and cut support costs by 30% - 50%. Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat. Predict user queries based on webpage content or user profile.
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  • 16
    SCRMpro

    SCRMpro

    Sphinx Worldbiz

    Sphinx’s indigenous CRM software, the SCRMpro, is tailored to the needs of SMEs and multinational corporations. The SCRMpro system enables business enterprises to manage their critical customer-related processes such as acquisition & retention and gaining customer insights and improving customer loyalty. Our SCRMpro uses different types of customer-focused strategies to meet client-specific requirements of managing processes such as sales, leads management and channel management. Our customer...
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  • 17
    Customerly

    Customerly

    Customerly

    Customerly makes it easy to continue offering your customers world-class support while you grow and scale your business. Build meaningful relationships with your customers through text and video while keeping track of all incoming communications with a single, intuitive dashboard. Grow your business on autopilot with Customerly's intelligent marketing automation. Hearing exactly what your users think of your service has never been this easy. Blending intelligent automation with a human...
    1 Rating
    Starting Price: $24 per month
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  • 18
    Driver's Advocate

    Driver's Advocate

    EFG Companies

    Foster greater consumer loyalty through service drive retention. The Driver’s Advocate System was designed to make customer retention easy by providing a personalized and rewarding experience for your customers, motivating greater interaction with your dealership. A service scheduler with direct, mileage-based messaging for service and maintenance reminders. A loyalty point tracker to use loyalty points on discounts for dealership services, and/or as a down payment towards their next vehicle...
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  • 19
    Surbo

    Surbo

    Surbo

    ... leading to more personalized and meaningful interactions. Customer expectations in the banking industry are evolving like never before. Deliver great value to your audience by leveraging the intelligence of chatbot with a human touch to improve customer service and make everyday tasks convenient and seamless.
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  • 20
    HOTH Stars

    HOTH Stars

    The HOTH

    Customer reviews can make or break your online reputation. Unfortunately, the majority of customers that are motivated to leave reviews often end in a negative review. With the HOTH STARS Reputation Management Software, you can get more positive customer reviews on ANY site of your choice, and privately handle any unfavorable reviews! With one code snippet you can collect reviews anywhere: On your email footer, your thank you page, or send it to your email list. If they rate you positively...
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  • 21
    KSL Suite
    Centrally manage your customer communication through automated creation of personalized documents and messages, interactive document and email creation, and multichannel delivery. Software solution for the optimization of your customer communication, KSL Suite improves the quality of the documents sent, increases the efficiency of the publishing operations, manages the multichannel sending of personalized documents and reduces the associated IT and postal costs. KSL Suite improves customer...
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  • 22
    mParticle

    mParticle

    mParticle

    mParticle is the leading Customer Data Platform (CDP) for multi-channel consumer brands . Companies such as Airbnb, Overstock, Venmo, Spotify and Postmates use mParticle to create a unified, real-time customer data pipeline that enables them to win in key moments of the customer journey. Founded in 2013, mParticle is headquartered in New York City with offices in Delray Beach, London, San Francisco and Seattle.
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  • 23
    SalesFundaa CRM

    SalesFundaa CRM

    Dial N Search

    CRM stands for “Customer Relationship Management” and it is a software that stores customer contact information like names, addresses, and phone numbers. It is the best customer management software for small business who keep track of customer activity like website visits, phone calls, email, and more. SalesFundaa (CRM) enables the process of tracking and analyzing all of the interactions you have with your customers and prospects. SalesFundaa CRM can store detailed information about your...
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  • 24
    Werkstatt Office PRO
    Our workshop software "Workshop Office Professional" enables you to optimize workshop utilization, increase customer satisfaction and map complex business processes quickly and clearly. This results in a strategic competitive advantage, especially for small and medium-sized vehicle businesses with the help of modern software solutions as vehicle workshop software. For small and medium-sized car companies, too, dealing professionally with customers is the focus. Good workshop...
    Starting Price: €19 per month
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  • 25
    BryterCX

    BryterCX

    IgniteTech

    The BryterCX Journey Intelligence Platform provides visibility into the true end-to-end customer journey management solutions across channels and identifies points of friction that cause negative customer experiences. BryterCX’s Journey Intelligence™ platform uses breakthrough AI and machine learning to provide users with robust journey insights that uncover clear business opportunities. Proprietary, patented journey insight technology. User-friendly visualizations of metrics and actionable...
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  • 26
    EBER

    EBER

    EBER

    Bring your loyalty strategy to life and grow long-term customer relationships, increase revenue, and strengthen your brand. Our comprehensive platform empowers you to run a loyalty program like many major brands. We can get you started in days, not months. Bring your customer with more than just a loyalty experience. Our listen, feedback, referral, gamification solutions enable you to do more. Never miss an opportunity to connect with people when it matters, engage with them with targeted...
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  • 27
    Yekaliva

    Yekaliva

    Positivenaick Analytics

    Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows. Using advanced Artificial intelligence and machine learning, Yekaliva learns with every interaction it has. Over time, the chatbot learns to talk as naturally like a human.
    Starting Price: $20.00/month
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  • 28
    Netzhah

    Netzhah

    Netzhah

    Nethzah is the provider of on-demand or on-site customer relational management (CRM) Software for growing, midsize or enterprise businesses. Customer Relational Management (CRM) Software helps streamline sales, marketing and customer support functions in a simple and secure manner. You can productively automate and integrate key business processes and also manage your entire customer interaction more effectively. CRM Portal is an integrated, adaptable portal solution, which helps you and your...
    Starting Price: $29 per month
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  • 29
    Ubiquity

    Ubiquity

    Gomeeki

    On average a consumer will reach for their mobile device over 80 times a day. Connect with your customers when it matters to boost lifetime customer value and profits. Ubiquity engagement platform is an advanced digital solution that places your customers at the heart of your business. Choose only the services you want, or explore with our digital strategists the best solution to be employed for success. Build apps on top of the platform, or leverage our configurable rich mobile apps...
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  • 30
    Microsoft Bookings
    Simplify how customers schedule and manage appointments. Your customers will love the flexibility, convenience, and control they get with Bookings. They can visit your booking page whenever they want, book the time and service they need, get a confirmation email and calendar invitation, and reschedule or cancel if they must. For customers who prefer to book by calling you, simply enter their appointment details and Bookings sends all confirmations and reminders. Bookings gives you a fast, easy...
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    7 Ratings
    Starting Price: $12.50 per user per month
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