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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
View more categories (20) for "customer"
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tawk.to
tawk.to
Message your customers, they'll love you for it. Monitor and chat with the visitors on your website, respond to support tickets and create a help center to empower customers to help themselves – all 100% Free. Because you need a free and easy way to communicate with your customers. Your customers have questions before they buy, by being where they are, when they need you, it gives them the confidence they need to choose you over the competition, every time. With customer data siloed across so... -
2
Encompass CX
Encompass CX
At Encompass-CX, we’re offering a scalable B2B customer experience management application that collects, measures and analyzes all the touchpoints in a clients lifecycle to determine customer health. By measuring these touchpoints we provide clarity into your accounts, products, and services making it easier for you to go beyond satisfaction and power a differentiated client experience. Gain clarity into customer data with our cloud-based dashboard and allow visibility to those who need it... -
3
Froogal
Froogal
Start knowing your customers in more details like their Interests, study their shopping patterns and recognise your VIPs to spread good word of mouth across neighbourhood while improving your revenue. You’re busy, which is why we’ve built a complete suite of easy-to-use marketing tools. Froogal helps you in Automated email marketing, social media, reviews and customer acquisition at your fingertips to turn every customer into a loyal one. Every Froogal Merchant receives one-on-one support from... -
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Score My Reviews
Score My Reviews
Getting reviews doesn’t have to be complicated or require you to hire more staff—you can quickly get them using our online reputation management system. To start the process, login to your dashboard from any device and simply enter your customer’s name, email and/or mobile number and we’ll handle the rest. Your customer receives an email, text message or both, asking them whether they would recommend your business to others or not. Positive responders are instantly probed to leave a review...Starting Price: $39.00 per month -
5
Recotrust
Recotrust
Increase your conversion rate using reviews from your customers. Unlimited amount of reviews, only from buying customers. Full access to widgets and analytics tools. Free 2 months trial to give you insight in effects. Full support and assigned customer success manager. Three simple, winning steps towards a higher conversion rate. We help you gather reviews automatically, and only from your buying customers! The setup is super simple and give you a constant feed of customer reviews. With our... -
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Customer.io
Customer.io
Customers are bombarded with messages every day, and most go ignored. Customer.io is a customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Fueled by first-party data, teams can manage and tailor their customer messages across all channels, including email, in-app, push, SMS, and webhooks – all within one intuitive platform. Today, 7,400+ brands trust their messaging needs with Customer.io, and G2...Starting Price: $150 per month -
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Percept.AI
Percept.AI
Your automated support solution that enables brilliant experience and excellent service at scale. Deflect up to 60% of your incoming customer requests even before tickets are created with instant responses at a fraction of the cost. Your Percept.AI agent will seamlessly hand over complicated tickets to your human team with rich conversation context summarization to empower your agents to resolve tier two and three cases 5-10x faster. Gain an advantage by having a holistic report of your... -
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Symplii
Elevatie
Get more from your digital ad spend with happy customer experiences. Maximize your advertising spend by investing in customer reviews, and the post-purchase customer experience. With Symplii you have everything you need to turn reviews into high-value customers. Getting more positive online reviews has never been easier with Symplii. We have helped thousands of businesses increase their online reviews to bring them more traffic and more sales. The results are in. Our customers report more...Starting Price: $29 per month -
9
Amazon Connect
Amazon
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve... -
10
LocalReviews
OneLocal
Earn reviews on key platforms faster than ever before. Our reputation management system automates your review generation process, allowing you to collect, review and respond to customer feedback — all in one place. People trust reviews over any other form of advertising. Potential customers need to be assured they're making the right purchasing decision. We help you give your customers the assurance they need by encouraging them to leave positive reviews on your public platforms. 92... -
11
Client-Cloud
OIIO
The very best portal for insurance brokers. Simple, clear and safe; a professional customer portal for € 19 per month. The best customer portal We have developed the Client-Cloud technology to allow SMEs to use a customer portal, without long implementation time or development costs. The result is unparalleled; a professional portal for a fixed low monthly fee. What is Client Cloud? Client-Cloud is designed with the vision of personal attention for your customers and consists of 2 parts...Starting Price: $69 per user, per month -
12
Joyn
Joyn
The digital customer card that combines all the effort you put in. Together with thousands of other merchants, you are the beating heart of your municipality, city or neighborhood. From that hot cup of coffee while your customer waits, to that little extra for that loyal customer having a tough day. Every single day, you go that extra mile for your customers. We combined all of your extra effort into one single app. With Joyn, your customers enjoy unique advantages, save for cool rewards...Starting Price: $51 per month -
13
MeQue
N7
Enable your customers to plan their store visits and enhance their customer journey with MeQue queue management system. MeQue allows social distancing while still maintaining customer experience and operational efficiency with virtual queuing, scheduled appointments and contactless online order pickups. No matter what the situation is around, we understand how important is the customer experience and that you want your customers to be safe, happy and stress-free. Give your customers an easy... -
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Replicant
Replicant
With the world’s first autonomous contact center that brings always-on, elastic capacity to every customer experience with voice AI. Solve customer issues over the phone with flexible, natural-sounding AI-powered conversations that accurately recognize customer intent for fast resolutions. Answer every call immediately and eliminate hold times with 24/7 service available anytime, anywhere. Scale customer service up or down without ballooning costs, training new agents, offshoring, or planning... -
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DeskXpand
DeskXpand
DeskXpand is a full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. DeskXpand is everything you need to have effective communication between you and your customers. At DeskXpand, we strive to provide cost-effective, functional software solutions and, above all, useful with great user experience. Our goal is to continue to enhance our design and overall product performance. We aspire to provide an innovative...Starting Price: $14 per user per month -
16
FreeKwent
mKonnekt
Turn new customers into regulars and keep bringing back the regulars with loyalty perks. Build a loyal customer base that visits often and keeps the sales going by using customer data and insights to create personalized experiences. FreeKwent is a completely digitized system. Customers do not need to carry or swipe any cards. You can customize our loyalty program to align with your brand image. It allows you to set up offers, rewards, and discounts according to your preferences. Integrate our... -
17
AppCard
AppCard
The next generation of customer analytics has finally arrived. AppCard is more than just a loyalty program. It's a robust and easy-to-manage customer retention platform that delivers actionable marketing campaigns tailored to your company and customers. Built atop an advanced AI called "Pinky" that has been developed specifically for brick & mortar retailers and grocery stores, AppCard uses artificial intelligence to gain useful insights into your customers every time they shop. Smart data... -
18
Raptor Services
Raptor Services
Unify your customer´s touchpoints across all platforms and channels and make a personal impression no matter where you meet your customer. Unify your customer´s touchpoints across all platforms and channels and make a personal impression no matter where you meet your customer. In Raptor’s Merchandising Center you are able to use your recommendation modules as advertising space on the channels you choose. Create extra exposure around specific products and place them right in the customer’s line... -
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BudTender
BudTender
Interacting with your customers post-sale is the best way to understand their entire experience. By collecting customer feedback you’ll be able to easily identify service and product gaps. Sending SMS surveys to your customers allows you to dramatically increase retention. A satisfied customer is 14x more valuable to a business compared to an unhappy customer. Decision making has never been so easy using real-verified customer feedback and reviews. It’s proven that giving a customer a superior... -
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Watermelon
Watermelon
Create chatbots, manage conversations and collaborate with your team to deliver an unforgettable customer service experience. Centralize and automate customer contact and ensure 24/7 availability. Create your own chatbot in five easy steps and increase availability to 24/7. Publish your chatbot to your most popular channels including your website, Facebook Messenger, WhatsApp, Twitter and Telegram! Just add content, the powerful AI does the rest. Centralize conversations across channels...Starting Price: €19 per month -
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Zowie
Zowie
Step into a new era of support with Zowie, the generative AI customer service suite built for ecommerce. At Zowie, we understand your customers want to talk to you. Now, you can leverage the power of conversation to save money, make money, and wow your visitors with every interaction. And with Zowie, you don't have to reinvent the wheel. Simply drop our solution into your existing tech stack and offer personalized support from day one. Don't settle - discover why leading brands love... -
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Omilia
Omilia
The Omilia Conversational Self-Service Solution is the only AI solution in the market today that can boast not 1 but at least 70 production-grade contact centers globally, brings unique advantages to enterprises looking to employ Voice/speech or Text virtual agent, taking them into tomorrow’s AI powered services. Omilia Virtual Assistant applications are truly omnichannel as they are developed once and leveraged horizontally, providing a seamless, end-to-end conversational AI experience... -
23
Ozonetel
Ozonetel
... management system in 24 hours or less. Comprehensive inbound, outbound, and blended call center solutions. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centers. We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart.Starting Price: $25 per month -
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eGain Virtual Assistant
eGain
A airtual assistant is a lifelike, conversational chatbot providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A customer simply chats with the virtual assistant (also called VA, virtual agent, or chatbot), like they would with any human agent. The chat bot not only understands the words but also the intent, thanks to a portfolio of AI technologies that include machine learning and reasoning. eGain’s chatbot... -
25
ChatLingual
ChatLingual
Our cloud-hosted, software-as-a-service Agent Success Platform is specifically designed for enterprise-scale Customer Support teams—enabling agents to help customers across languages and channels. We built ChatLingual to be intuitive and user-centered, which means agents spend less time navigating software and more time providing an exceptional customer experience. ChatLingual lets your support agents communicate with customers in any language, instantly. For example, English-speaking agents... -
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Perx Lifestyle Marketing Platform
Perx Technologies
Singapore-based Perx Technologies is a category-creating Lifestyle Marketing SaaS Platform helping large enterprises and digital native businesses transform from being transient and transactional to delivering continuous and meaningful customer engagements in the digital economy. The platform that enables you to influence and drive customer actions. Rewarding customer actions with personalized rewards has never been easier! Enterprises are racing to build mobile-first net new revenue streams... -
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Smart Business Circle
Smart Business Circle
Regardless of whether you work in your home office, drive to a customer or have a changing workplace, Smart Business Circle offers you secure and encrypted access to your customer data anytime and anywhere. Individual modules such as sales, marketing, e-commerce, and service fit perfectly into your IT environment and give you unprecedented opportunities. Customer data is collected and structured. The company can also make its own comments about each customer. The employees have quick access... -
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PRDCT
PRDCT
Bring your client, prospect and lead data together into one solution. Gather data spread across individual systems and campaign tools into a single unified view of the customer. Use this throughout the organization when you need an integrated, 360-degree view of your customer, GDPR-proof. With the PRDCT Audience Builder use your unified customer view to make omnichannel campaigns and improve your marketing effectiveness. The PRDCT apps make it easy to reach your customer data goals, whether it... -
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Superchat
Superchat
Reach your customers on all channels, gain more ratings, communicate quickly and easily. Everything via one platform. The classic contact form is outdated. Create a direct line to your customers with the Superchat webchat. Make it easy for potential customers to get in touch with you - directly via your website. Reviews are the best way to build trust for your business. With Superchat, remind your happy customers to rate you via text - all from one inbox. The Superchat software is developed...Starting Price: €79 per month -
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CASA
CASA Retail AI
Let our AI engine guide you to adopt a data-driven approach to automate Personalized engagements at all touchpoints of your customer journey. Acquire new customers from POS registration, walk-in capture in the lead management system, customer reference and online signup. Capture walk-in leads to boost sales using AI-driven LMS. Sign up on the commerce portal, mobile or other channels. Customer data sync from POS transactions. AI-powered customer data platform and analytics. Connect on social...
