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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
View more categories (20) for "customer"
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AwareX
AwareX
Engage with your customers over any digital channel. You win by cutting costs, increasing revenues and boosting customer satisfaction. Our company believes that contextual awareness is critical to providing the best consumer digital engagement. Service Providers are able to identify, offer and deploy relevant new services to consumer segments. Our platform can then deliver a multi-pronged engagement: Self-service, new product selection and payment, push notifications within an app, links... -
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Surkus
Surkus
Acquire. Engage. Retain. Surkus is a discovery platform that connects customers with brands. We help maximize your ROI by matching socially active consumers with brand hosted events and offers. We simplify your marketing efforts and reduce time, money and resources needed to acquire and engage with your future customers. Our members use the app to discover experiences and offers tailored to their interests and will complete tasks in exchange for a reward or perks like free access to ticketed... -
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Juphy
Juphy
Social Inbox for Collaborative Teams. Manage all customer notifications and support requests in one place. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Your days of logging in and out, over and over again, are over! Manage all customer engagement in real time in one place, speeding up the customer support process. With a single click, quickly respond to direct messages, mentions, reviews and comments on Juphy's dashboard...Starting Price: $39 per month -
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Returnly
Returnly Technologies
The complete solution for online returns. All the products you need to create a smooth experience from beginning to end. Give customers a smooth return experience that automates the return and refund process altogether, so your team can focus on more valuable work. Allow customers to exchange for the right size or color from your in-stock inventory when making a return. We pay for the exchange on behalf of your customers so they can get the right item before returning the wrong one. Keep your... -
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pulseM
pulseM
The #1 Reputation Management Platform Built For Home Services. Easily connect with industry-leading field management software. Instantly manage customer service interactions from any device. Turn customer reviews into your competitive advantage. Our platform humanizes service interactions to help your business meet the modern home owner’s expectations for “personal service”, and, in turn, collect authentic customer reviews. Notifying homeowners about upcoming appointments, and providing... -
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Acoustic Exchange
Acoustic
Seamlessly connect your entire marketing ecosystem and break down customer data silos. Exchange helps marketers connect customer identities across their marketing platforms in order to better understand individual customers in context based on cross-channel behaviors. Using an intuitive user interface, marketers can share customer events and audiences across their technology solutions. The Exchange ecosystem provides marketers with customer insights, engagement and the ability... -
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Locasyst
PGS
Locasyst is the ideal tool to manage your rentings from the estimate to the final invoicing. Locasyst is an integrated solution, enabling you to manage your customers, products and rentings databases. Locasyst offers lots of standard reports, which allow you to optimize your production time. Locasyst is intended for PC microcomputers and supports local area networks. Its design enables it to treat significant files volumes, while preserving powerful response times. Customers management... -
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Pliik
pliik
Gathering, analyzing, and taking action on feedback is a challenge and doing it manually and ad-hoc is an effort each time. Customer feedback flows in through a wide range a customer support channels and then gets lost to the ages as it never gets consolidated into one place. Grabbing feedback from different tools is time consuming. Feedback is structured differently in each platform. Get rid of that ever growing spreadsheet no-one ever reads. Manual tagging is time consuming. Hard to read so...Starting Price: $50 per month -
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WhyQ
WhyQ
Manage your queue via SMS, give you customer's freedom while they wait! SMS Virtual Queuing Systems provides a unique, modern, personalized way of managing customers wait time. Increase customer satisfaction and boost your productivity whist reducing employee stress through the use of SMS QMS technology. Do not make your customers' wait in a queue! Why not have customers join via a iPad Kiosk. Collect valuable customer data, let them decide what to do in the extra time they have and control... -
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Ve
Ve Global
Ve's knowledge-backed products help businesses of all sizes & sectors attract and convert the right audience, with the right message at the right time. From the first customer touch point to the last, Ve’s programmatic advertising, onsite engagement and email remarketing products, also offer brand-native designs that are fully customizable and seamlessly integrate within websites, ensuring no disruption to a customers’ browsing or buying experience. The personal shopping assistant for your... -
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Voyc
Voyc
Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc enables you to scale your quality assurance efforts without extra costs and resources, helping to monitor 100% of calls, prevent multiple call-backs, reduce the number of formal complaints, and ultimately improve customer satisfaction... -
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XAmplifier
XAmplifier
We amplify your x-factor by dynamically engaging your most loyal and satisfied customer and optimizing your digital presence. XAmplifier is a cloud-based software solution that drives improved customer experience, increases referrals and sales conversions and builds digital audiences. Our mission is to give clients the tools they need to discover their x-factor, improve upon it and easily broadcast it across the digital landscape. XAmplifier is committed to helping drive client cultures through... -
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Fenergo
Fenergo
Customers expect simple and efficient digital journeys. However, financial firms must gather and validate detailed client information to serve their needs and ensure regulatory compliance. Fenergo makes the complex seem simple by re-using client information already collected or digitally sourcing it within our API ecosystem. We create digital journeys that delight clients and minimize cost to serve. Our community-led regulatory policy and rules ensure compliance by design. Fenergo... -
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Innso
Innso
Innso is as agile as building blocks. You can build and configure the platform to drive omnichannel customer service and meet your business needs. An excellent experience is vital to our users, empowering your employees and ensuring a true customer centric relationship. Our technology is co-created with CX experts to meet the needs of your agents and managers. Our solutions empower the customer and the employee experience through a modular omnichannel platform to create a seamless unified agent... -
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GMS ITEC
GMS
The ITEC (International Trade & Electronic Commerce) System is a robust, integrated software system for efficient handling of all phases of a shipment's movement and customs clearance from origin to final delivery. Typically purchased and used by the customs broker, international air or sea freight forwarder, deconsolidator or NVOCC, it can also be used by an importer or exporter who process their own shipments. The application software is written in the PROGRESS 4GL database language... -
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Abaka
ABAKA
Next Best Action is a proven AI-recommendation engine in production with global banks and insurers, constantly learning from our vast ecosystem of clients, customer data and financial products. It addresses the need for delivering personalized customer life journeys with beautiful omnichannel digital experiences. ABAKA supports the digital transformation journey with our cloud-based Enterprise SaaS platform with a library of modular and customizable apps. The solution is designed to integrate... -
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Recordsure
Recordsure
We turn your customer conversations and documentation into valuable insights which drive performance and culture. Our cutting-edge technology combines human-level intelligence with machine-powered capability to support compliance, customer care, risk management and sales at scale. Every day regulated organisations engage with their customers across multiple communication channels. These interactions provide a valuable source of information for improving the customer experience, managing risks... -
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Sonaro
Sonaro
Take advantage of the fast and intuitive customer relationship management system 30 days for free! All new events (phone calls, messages, meetings) connected with a contact or company are easily logged and further interaction can be planned by using integrated tasks. Also it's easy to create and manage new customers. Existing customers can be easily imported from old CRM system or "Microsoft excel". All scheduled actions can be seen in ‘Calendar’ and in the ‘Actions’ list. Just with a click... -
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Bridg
Bridg
Discover the first customer data platform purpose built for brick and mortar retailers and CPG brands. With Bridg, credit and debit cards become loyalty cards. Loyalty tactics can now be used across all customers, enabling retailers and CPG companies to enjoy the same rich insights, targeted marketing capabilities, and closed loop measurement as digital brands. Tap into Bridg’s exclusive offline identity resolution capabilities that deliver industry leading accuracy levels and match rates... -
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Tungsten Mobile Capture
Tungsten Automation
With Tungsten Mobile Capture, patented image processing and on-device optical character recognition (OCR) technologies automatically capture, extract and validate content from paper documents. Eliminate the need to enter information manually and provide your customers with a fast, frictionless experience. Support multiple points of customer engagement and deliver more services via your customers’ preferred channel. Enable right-channeling capabilities with full analytics to optimize... -
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Reeview
Reeview
Reeview uses the power of behavioural psychology to help business owners generate more online reviews from their customers at a scale never seen before. Businesses can easily build a constant stream of positive reviews using the power of sms, email and automation, leading to a stronger reputation, higher ranking and more sales. Online reviews provide your business with visibility and credibility. Reviews help your business appear in front of your potential customers on search engines...Starting Price: $49 per month -
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Sutherland Cognitive Knowledge Engine
Sutherland
Organizations today are simultaneously managing numerous sources of content, all of which contain huge amounts of data. It's making the process of managing knowledge and curating search results extremely difficult for companies. And this inefficiency is now preventing organizations from delivering exceptional customer experiences which are fast, frictionless and relevant. With Sutherland's Cognitive Knowledge Engine in place, receive on-going insights on the usage of your knowledge sources... -
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Ambassador Relations Tool
Konfactory
Easily centralize customer basic information and negotiation/response history. Data items can be freely customized according to customer data types in various industries. An effective approach to keep active customers. Automate various marketing measures such as pop-up questionnaires on the site and guidance to arbitrary campaigns . You can easily send a customer satisfaction survey questionnaire email with a template for each industry. Step mail can be automatically sent for specific customer...Starting Price: $217.26 per month -
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EverHelp
EverHelp
EverHelp is a leading Customer Service Outsourcing company. We help our clients with routine and delivers top-notched customer support service, while them focus on building a world class product. Our multichannel approach covers 24/7 all main channels such as live chat, calls, email, tickets, back office processing, transcription, data entry, and more. We also provide high quality mobile app customer support and all related details including billing support, compliance and subscription policy... -
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GeoCRM
Geobis
Develop a strengthened and effective commercial tracking strategy with the ability to record all the information of your current and potential customers. The key is the ability to grow your business by developing more effective communication channels. Registering in GeoCRM calls, meetings, emails, and any outstanding quality of its customers. GeoCRM adapts to any industry creating unique strategies for each type of customer, by customizing the platform higher productivity is guaranteed because... -
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Maginate
Grazitti Interactive
Maginate helps marketers who want to deliver a holistic customer experience, by integrating Marketo capabilities into their Magento store and offering their customers personalized experiences. The product is designed to help eCommerce stores built on Magento/Adobe Commerce automate business processes and accelerate conversions. Maginate helps eCommerce businesses deliver a holistic and personalized customer experience by leveraging Marketo capabilities. The connector enables you to associate... -
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Acteol
Acteol
Acteol (an Access company) is the enterprise CRM solution for the hospitality, retail, and leisure sectors that helps operators track every guest interaction to create a powerful single customer view. We work closely with our hospitality customers to help them better understand their customers and data and deliver more effective sales and marketing campaigns with a better ROI. With over 70 integrations to leading hospitality platforms and with over 10 modules ranging from feedback and inquiries... -
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InfiBot
NovelVox
Drive real results with omnichannel conversational AI. Serve customers in real-time, no matter when and where they choose to contact you. Deliver world-class service at scale by employing both human agents and InfiBot. Design tailored AI Chatbots to meet your customers’ unique needs from first visit, to purchase, to ongoing customer service. Solve issues and accept requests where your customer needs it, with AI Bot – InfiBot's omnichannel engagement solution. Start conversations on any channel... -
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Convert Local
Convert Local
Convert Local is an all-in-one software solution for local businesses to increase reviews and attract more customers. Our platform allows businesses to communicate with customers via text, web chat, and integrated social media in one inbox. We help businesses improve their online presence by getting listed on over 50 authoritative directories and boosting local search. Our goal is to generate revenue and help businesses be found and chosen by potential customers.Starting Price: $99 per month -
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Braidio
Braidio
Easily deploy new business line mobile edge apps to engage customers, capture new revenues and power your operations. Braidio’s conditional logic service workflows act as Lego blocks to quickly publish your desired customer experience. The physical world is shifting to a digital led one. Innovate and lead by providing digital customer experiences that replicate traditional in-person experiences, to increase engagement and create new operational efficiencies. Turn mundane customer interactions...