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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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38806 Products for "customer" with 1 filter applied:

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  • 1
    Bamboo Cricket

    Bamboo Cricket

    Bamboo Cricket

    Your customers want to communicate... but are you listening? Bamboo Cricket offers a suite of affordable, easy-to-use customer service tools that will help you make the connection and keep the conversation going. Available individually or as a bundle, only Bamboo Cricket offers a complete solution. Email marketing continues to be one of the most effective methods of communicating with your customers.
    Starting Price: $29.95 per month
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  • 2
    Sentiment

    Sentiment

    Sentiment

    Sentiment Customer Service Messaging Platform. Your customers have questions, you are stretched. We can help you get back in front. Thousands of users from the worlds most innovative companies. You can handle all of your customer interactions through one unified inbox. Chat, Email, Social Media, reviews and Messaging conversations are all routed real-time and handled in one unique interface.
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  • 3
    Builders CRM

    Builders CRM

    CetharSoft

    We understand the business needs and provide system consultancy services to resonate with the customer’s thoughts for achieving better business solutions and retaining customers. Customer Relationship and Work-flow Management system for small and medium-sized businesses. BinCRM helps you measure the effectiveness of your marketing campaigns, enhance customer satisfaction, enable prompt after-sales service and give you more time to focus on strategies for business growth. ...
    Starting Price: $1,000 one-time payment
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  • 4
    NICE Enlighten AI
    There’s no better way to meet customers’ expectations than to empower your front-line agents to be their best and to drive service excellence from any location. Now, deliver extraordinary experiences using NICE Enlighten AI for Customer Satisfaction with Real-Time Interaction Guidance. NICE Enlighten AI leverages sophisticated, purpose-built behavior models that enable contact center agents to proactively self-correct in the moment – when it matters most.
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  • 5
    Ratesight

    Ratesight

    Ratesight

    Getting more reviews starts with customer engagement and satisfaction. You work hard to provide the very best product or service to your customers. Let the Ratesight platform help everyone know how great you are. The platform sends a customizable SMS or email message to start the feedback process simply by adding in the customer’s mobile phone number or email address. If you don’t have many customer's contact information, we provide web page integration for lead generation and app support for in-person kiosk needs. ...
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  • 6
    GetFeedback

    GetFeedback

    SurveyMonkey

    Know your customers. Customer experience management designed specifically for Salesforce. Put customers at the center of your business. Seamlessly connect feedback data with Salesforce data to get a 360° view of the customer experience. When feedback data lives in Salesforce, it’s always current and actionable. Quickly respond to time-sensitive feedback and proactively make organizational changes that matter.
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  • 7
    Ryse

    Ryse

    Illuminate Software Solutions

    Finally a super user-friendly, industry- specific CRM. Ryse empowers businesses to record every customer touch-point from social media channels to call centers measuring customer buying behaviors and predicts selling opportunities while providing insights on customer needs. Know your customers purchasing patterns, interactions with support, fulfillment or orders delivery statuses - no matter the activity get a complete view into your customers. ...
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  • 8
    SessionM

    SessionM

    Mastercard

    ...Win critical moments by responding to customer signals at any time, across any channel. Fusing machine-learning, real-time decisioning with an ability to engage with customers across any channel to deliver smarter customer interactions and engagements. SessionM’s technology gathers real-time and batched first party data across multiple channels to build a database of individual 360-degree customer profiles that become actionable to all systems.
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  • 9
    Nextiva CRM
    ...Get tools and analytics that give your entire organization (from the frontline to the C-suite) a complete view of every customer. Everything on one platform means you can streamline processes around your customer relationships. Customer service interactions become faster, more consistent, more strategic, and (bonus!) cheaper.
    Starting Price: $10.00/month/user
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  • 10
    GrowthScore

    GrowthScore

    GrowthScore

    Simple, yet powerful NPS solution designed to measure and boost customer happiness. Send customized NPS surveys that mirror your brand identity. Collect invaluable feedback on a daily basis. Survey your customers via in-app, web or email channels. Analyze real-time reports, monitor trends, identify happy customers and at-risk accounts. Utilize live insights and track NPS responses by channels, country, etc.
    Starting Price: $19 per month
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  • 11
    InterMail

    InterMail

    InterMail

    We help manage the members of your customer club. We provide a solid integration to your IT system, so you can get a comprehensive receipt history, bonus calculation and division of interest categories. When all transactions can be looked up in the system, an improved customer service is achieved. And with the option of sending segmented customer communication, your ROI is increased.
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  • 12
    Perx Rewards

    Perx Rewards

    Workhouse Software

    Differentiate from your competition by offering an unparalleled customer benefits package through your own white label rewards platform. Perx Rewards gives your customers access to exclusive discounts on relevant business and personal products and services, all within your own customized, white-label fully managed platform. Perx Rewards is exclusively designed for medium to large organizations that serve a large customer or member base.
    1 Rating
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  • 13
    Kiodesk

    Kiodesk

    Roboeyelabs

    Kiodesk helps businesses deliver outstanding customer support to their clients through tools that allow customers to find timely and relevant support without having to go through elaborate and mazy hurdles. Kiodesk helps businesses deliver outstanding customer support to their clients through tools that allow customers to find timely and relevant support without having to go through elaborate and mazy hurdles.
    Starting Price: $0.01 per year
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  • 14
    Claimlane

    Claimlane

    Claimlane

    Claimlane is an All-in-One Complaint management solution for retailers. Create a seamless complaint process towards both customers and suppliers. Increase customer loyalty by turning bad experiences into smiling customers. At Claimlane we believe that companies want to deliver the best customer experience, also when things don't go as planned. Excellent customer experience spark long-term customer relationship and great brand loyalty. Our goal is to enable companies to resolve complaints at the speed of light while utilizing insights to build better products for customers and our environment. ...
    Starting Price: $149 one-time payment
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  • 15
    Apizee

    Apizee

    Apizee

    ...With its secure and user-friendly tools, Apizee also integrates seamlessly into telehealth and customer support workflows, making it easier for businesses to stay connected with their customers.
    Starting Price: $11 per user per month
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  • 16
    Huggy

    Huggy

    Huggy

    The complete platform for boosting sales. Automate conversations. Centralize channels. Offer support. Provide a unique, customizable and scalable experience for your customers with the best digital service tool on the market! Attract and qualify more leads quickly and efficiently. Use our tools to attract more leads and gain agility in the qualification process through chatbots. A simple way to win more customers. Always be available where your customers need/Centralize all your service channels on a single platform and simplify engagement with your customers, keeping them close by. ...
    Starting Price: $54 per month
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  • 17
    Directly

    Directly

    Directly

    Use our expert network and artificial intelligence to deliver exceptional customer service at scale. Reduce contact center volume up to 80%, boost customer satisfaction up to 20%, and save millions per year. Our platform is home to thousands of experts, who help train our algorithms, write answers, and deliver live customer support. It is critical to teach AI systems to understand and diagnose what customers need.
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  • 18
    Xeno

    Xeno

    Xeno

    Xeno is a messaging app designed to help you attract, convert, and keep customers through the power of live response. Reconnect your team members and your customers through Xeno. Whatever the language. Whatever the channel. It all comes down to attracting new leads, turning your leads into customers, keeping your customers satisfied, and holding your feedback loop tight—and to be able to achieve all this without any fuss or troubleshooting.
    Starting Price: $77 per month
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  • 19
    Cisco Finesse
    Improve your customer experience with Cisco Finesse. This next-generation agent and supervisor desktop provides a collaborative experience for the communities that interact with your customer service organization. Finesse's user-centric design also enhances satisfaction for your customer-care representatives. Finesse offers transparent integration with the Cisco Collaboration portfolio and is standards-compliant.
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  • 20
    POKET

    POKET

    Poket

    Poket is an all-in-one Digital Customer Rewards Solution that helps businesses increase repeat sales and attract more new loyal customers. With Poket, merchants can set up any combination of loyalty program types tailored to suit your business no matter what industry they’re in and set up promotional rules for automated campaigns tailored precisely to your customers’ spending habits, loyalty balances or campaign performance.
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  • 21
    Proxime

    Proxime

    Feedis

    Let your customers inspire your products or services. Customer is king [they say] but customer is unheard. At Feedis we strive to carry the voice of the consumer to businesses and to other consumers, so that a customer's experience will never again be ignored. Dear companies, don't start with sales but start with feedback. too much feedback? Use our empathic & state of the art AI algorithms.
    Starting Price: $30 per month
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  • 22
    OptimalQ

    OptimalQ

    OptimalQ

    ...This enables you to predict the best time to engage with a customer, how long the customer will be available, and which channel the customer is most likely to convert. Eliminate phone tag. OptimalQ perfects the timing of customer engagement. No more failed attempts, missed calls, and frustrated customers waiting for a call back. Reduce inefficiencies. Enterprises fail to reach 35-50% of customers, leading to lost revenues.
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  • 23
    DecisionLink ValueCloud
    The ValueCloud® provides the repository and architecture to store and process important customer value data, translating it into valuable insights and ultimately assets that can be shared and leveraged across the enterprise by product managers, marketers, sales people, value engineers, professional services teams and customer success/renewal teams. Customer value is the missing link and next logical evolution in Customer Relationship Management because true customer relationships are entirely dependent on Value. ...
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  • 24
    Sahaj CRM

    Sahaj CRM

    Sahaj Software

    Sahaj is well known in Delhi for maintaining quality customer relationships. CRM works diagonally in all departments to match customer-centric thinking. The benefits of such an interactive and/or connected system is that it is cost effective, increases efficiency and improves customer satisfaction. At Sahaj CRM, our foremost approach to CRM solutions is very unique. Sahaj CRM applications are completely based on a comprehensive understanding of the exclusive needs of our customers. ...
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  • 25
    Junip

    Junip

    Junip

    Share your customers story front & centre. Build trust with genuine, in-depth reviews that leverage photos, videos & custom questions. Junip boasts an industry leading 10%+ submission rate on requests. Trailblazing emails & forms that get the most out of your customers. Three steps, that's all it takes to get started with Junip. We're here to support you along the way.
    Starting Price: $19 per month
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  • 26
    ORLIG CRM
    ...This will generate great numbers for your business! With ORLIG CRM, you can segment and profile your existing customers, thereby maximizing the potential from each customer interaction. Good customer service, especially customer enquiries and post-sales services, means great customer relationships. ORLIG CRM allows you to manage all your customer interactions in a single platform, providing your employees access to quick-action information, thereby improving efficiency in resolving customer issues before they even happen!
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  • 27
    Coniq

    Coniq

    Coniq

    Coniq’s digital platform enables your entire organization to connect with and engage customers in-store and online, across multiple touchpoints. Transform your business quickly and cost effectively by embracing a digital platform that empowers your entire organization to understand, anticipate and engage with your customers. Build a clear view of your customers, brands and marketing activities. Experience the new and exciting customer loyalty solution that identifies, engages and rewards shoppers before, during and after their visit. ...
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  • 28
    Vecko

    Vecko

    Enghouse Interactive

    ...Vecko simplifies the understanding of customer feedback by leveraging its proprietary analytics, custom developed algorithms, along with the deep understanding of industry-specific linguistics, terminologies, phraseologies and other proprietary approaches to deliver over 95% accuracy of customer statements made. No additional parsing, processing or validation required.
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  • 29
    Revoke

    Revoke

    Revoke

    ...White-label data protection app for your customers. Data breach notifications for staff and customers Easy setup – no requirement for IT integration. Boost your reputation as a secure and ethical custodian of your customer data. Foster a positive reputation for ethical data management and transparency with your customers. Stop holding priceless customer data in insecure plain text.
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  • 30
    Viewn

    Viewn

    Viewn

    Our audiences are customers of marketers. Our profiles record customer touchpoints and let you adjust tactics based on the activities of the individual user. Customer insights from behavior and preferences stored within profiles supply marketers with the essentials to craft content that inspires specific groups. Apply key segments to your customer base to go beyond demographics and build persona-based engagement which makes targeting more precise and effective. ...
    Starting Price: $999 per month
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