[go: up one dir, main page]

Results for: customer - Page 36

x
View:
Open Source Commercial

Suggested Categories:

Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
View more categories (20) for "customer"

38798 Products for "customer" with 1 filter applied:

Sort By:
Mexico Clear Filters & Widen Search
  • 1
    InfiBot

    InfiBot

    NovelVox

    Drive real results with omnichannel conversational AI. Serve customers in real-time, no matter when and where they choose to contact you. Deliver world-class service at scale by employing both human agents and InfiBot. Design tailored AI Chatbots to meet your customers’ unique needs from first visit, to purchase, to ongoing customer service. Solve issues and accept requests where your customer needs it, with AI Bot – InfiBot's omnichannel engagement solution. Start conversations on any channel...
    View Software
  • 2
    Convert Local

    Convert Local

    Convert Local

    Convert Local is an all-in-one software solution for local businesses to increase reviews and attract more customers. Our platform allows businesses to communicate with customers via text, web chat, and integrated social media in one inbox. We help businesses improve their online presence by getting listed on over 50 authoritative directories and boosting local search. Our goal is to generate revenue and help businesses be found and chosen by potential customers.
    Starting Price: $99 per month
    View Software
  • 3
    Braidio

    Braidio

    Braidio

    Easily deploy new business line mobile edge apps to engage customers, capture new revenues and power your operations. Braidio’s conditional logic service workflows act as Lego blocks to quickly publish your desired customer experience. The physical world is shifting to a digital led one. Innovate and lead by providing digital customer experiences that replicate traditional in-person experiences, to increase engagement and create new operational efficiencies. Turn mundane customer interactions...
    View Software
  • 4
    Caden AI

    Caden AI

    Caden AI

    We specialize in helping customer service representatives create responses to messages quickly and efficiently. Our platform streamlines the process, allowing reps to generate responses with ease, and ultimately saves them valuable time. Caden takes your customer care response game to the next level. By training the program to generate responses in your style through simply replying to a large number of emails, you can save valuable time and ensure consistency in your responses. Whether you...
    View Software
  • 5
    TechTorch

    TechTorch

    TechTorch

    Work with your sales team or channel partners to build powerful proposals and solutions via AI that adapt to your customer needs. Partner with your customers directly on their engagement to co-create the solution that they are looking for. Share pitches, critical documents, and demos with customers in a centralized portal for smooth delivery and information management. Deliver professional services implementations leveraging AI-generated Playbooks and battle-tested methodologies. Utilize...
    View Software
  • 6
    Konnect CRM

    Konnect CRM

    Konnect ERP

    Konnect CRM software enables your marketing, sales, and customer services teams to work together, share information, and manage all their interactions with prospects, leads, and customers. Konnect CRM helps sales teams to win more deals. Many CRMs are not effective because they don’t offer much value to sales teams. But Konnect CRM stands out because it provides excellent features and customer support to help small businesses become more successful. Konnect CRM suits SMEs and small businesses...
    View Software
  • 7
    Chooose

    Chooose

    Chooose

    The leading platform to integrate climate action everywhere you meet your customers. The Chooose platform provides tools for integrating climate action into any customer experience through automated emissions calculations, dynamic sustainability scores, climate program reporting, customized portfolios of carbon removals, sustainable aviation fuel (SAF), and verified offsets. Integrate climate action into point of sale, booking flows, and more with customized, user-friendly interfaces and our...
    View Software
  • 8
    Awardit

    Awardit

    Awardit

    We are the largest operator of customer clubs, loyalty programs, sales motivation programs, digital point currencies, and reward shops in the Nordic region. We have created loyalty solutions for several of the most successful companies in the Nordic region. We have the right tools needed to build and run loyalty programs. We provide everything from standalone programs to complex coalition programs with hundreds of partners. Awardit is the largest operator of customer clubs, loyalty programs...
    View Software
  • 9
    Fullpath

    Fullpath

    Fullpath

    Your data is as good as gold – but only if it is properly activated. Fullpath takes the typical Customer Data Platform (CDP) to the next level by adding the experience factor, and layering AI-powered technology on top of your dealership’s unified data layer. This added activation allows dealers to create exceptional customer experiences through automated, AI-driven, highly effective engagements and marketing campaigns designed to drive sales and loyalty. Consolidate siloed dealership data...
    View Software
  • 10
    Telarus SolutionVue
    SolutionVue is a self-guided sales assessment platform. It intelligently matches customers’ short- and long-term priorities with technologies from a proprietary knowledge base of over 400 certified suppliers in Telarus’ core markets. SolutionVue improves the value of your customer engagements by using domain-based questionnaires that intelligently guide your discovery process. Offering complete customization for each customer discussion, it recommends top supplier alternatives, resources, cost...
    View Software
  • 11
    BotGenuity

    BotGenuity

    Cortenix

    BotGenuity is an AI chatbot building platform that enables the creation of conversational chatbots designed to automate and personalize customer service. Users can integrate their company’s help documents, web pages, or internal content, allowing the chatbot to provide instant answers around the clock. BotGenuity offers the flexibility to deploy these chatbots on websites or integrate them with platforms like Slack and over 2000 other APIs through Custom Tools. This platform democratizes...
    Starting Price: $19/month
    View Software
  • 12
    Maven AGI

    Maven AGI

    Maven AGI

    By integrating with existing go-to-market systems across sales, customer success, and support, Maven AGI enables organizations to deliver faster, more consistent, and more personalized interactions. The platform addresses common challenges such as siloed teams, fragmented data, and disjointed handoffs, helping companies streamline operations and improve the customer experience. Maven AI agents autonomously resolve up to 93% of support inquiries and reduce related costs by as much as 80...
    View Software
  • 13
    Sobel

    Sobel

    Sobel

    Improve customer experience by talking to your users within Messenger embedded into your product. Publish knowledge base, and help answer frequently asked questions. Your users don't have to leave the product to talk to the support team. Your team can chat with users via a dedicated inbox. Conversations can be prioritized or assigned to individuals. You can see the details of the conversation with the user. You can publish a knowledge base to help customers find answers to common questions. You...
    Starting Price: Free
    View Software
  • 14
    Dimply

    Dimply

    Dimply

    Dimply has built a platform that enables financial institutions to build fully branded and compelling fintech solutions, that can harness all the data in their partners’ ecosystem, and then intelligently surface relevant and personalized experiences that adapt to a customer’s changing circumstances. Our mission is to help people think and feel better about money, and in doing so, power a healthier financial future for them, and for the world. A new-generation customer experience platform...
    View Software
  • 15
    Hyouka

    Hyouka

    Hyouka

    Hyouka is an AI-powered customer survey system that combines AI cameras with brief questionnaires to gather insights that drive business success. By capturing customer attention and building better business strategies, Hyouka enables companies to understand their clientele more effectively. The platform offers smart and engaging surveys, integrating AI technology to enhance the customer experience. Hyouka's services are particularly beneficial for brick-and-mortar retail stores, as it provides...
    View Software
  • 16
    Index

    Index

    Pinger

    ​Index by Pinger is a business communication platform designed to help small businesses manage customer interactions more effectively. It provides features such as a dedicated business phone number, auto-reply messages for missed calls, contact management with customer notes and tags, and appointment scheduling via Google, Outlook, or iOS calendars. Index integrates with payment platforms like PayPal, Venmo, and Square, allowing businesses to collect payments directly within text conversations...
    Starting Price: $24.99 per month
    View Software
  • 17
    CustomerIQ

    CustomerIQ

    CustomerIQ

    CustomerIQ is an AI-powered assistant designed to automate and streamline administrative tasks for revenue teams, enabling them to focus more on selling and customer engagement. It provides several integrations and offers functionalities such as AI-generated meeting notes, CRM automation, personalized email drafting, and intelligent inbox organization. CustomerIQ captures and summarizes meetings, updates CRM entries automatically, drafts context-rich email replies, and organizes inboxes...
    Starting Price: $29 per month
    View Software
  • 18
    Unwink AI

    Unwink AI

    Unwink AI

    Unwink AI is an advanced customer intelligence platform designed to process and analyze both structured and unstructured feedback data. It uses AI-powered tools to extract valuable insights, automate complex workflows, and provide real-time reports that help businesses enhance customer experiences, boost product development, and improve operational efficiency. With features like sentiment analysis, multilingual support, and personalized AI assistants, Unwink AI enables teams to quickly detect...
    View Software
  • 19
    Loyaltify

    Loyaltify

    Loyaltify OÜ

    Loyaltify is a cloud based loyalty and customer-engagement platform that lets businesses launch and manage digital rewards programs without a custom app or backend. Ideal for restaurants, cafés, salons, spas, fitness studios, e-commerce merchants and more, Loyaltify helps you retain customers, reward repeat purchases or visits, and gather actionable insights. Key features: - Digital Wallet Passes in Apple Wallet and Google Wallet—no app download needed - Flexible Rewards: points, stamps...
    Starting Price: €19/month
    View Software
  • 20
    tritonX

    tritonX

    tritonX

    tritonX is a Customer Data Platform that unifies all customer data into a single system, enabling retailers to serve shoppers omnichannel, send personalized messages in seconds, and reward loyalty through a dynamic benefits engine. Its five core modules work together to boost customer lifetime value and retention. Backed by 15 million active profiles and adopted by over 125 professional omnichannel retailers, tritonX provides seamless API and web-interface access, monthly data refreshes, real...
    View Software
  • 21
    Frontizo

    Frontizo

    CFCS Cloud Solutions

    Frontizo is a complaint management software that enables businesses to track and manage customer service requests, engineer activities, and machine installations. The system features service request management tools, engineer allocation capabilities, work update tracking, and automated report generation. Frontizo includes mobile applications for both engineers and customers, allowing for communication and updates throughout the service lifecycle. The software offers customizable dashboards...
    Starting Price: $30/month/user
    View Software
  • 22
    AssistX

    AssistX

    AssistX

    AssistX is a next-generation customer support platform that combines AI-powered support agents with a modern helpdesk system. It automates customer service by extracting and organizing information from various document formats like PDFs, Word, and spreadsheets with AI precision. Users can create intelligent AI agents that understand specific business contexts and provide accurate answers without any coding. AssistX supports live chat with natural, context-aware conversations that escalate...
    Starting Price: $15/month
    View Software
  • 23
    ClearPort

    ClearPort

    Sitpro Ltd

    ClearPort is a modern customs management software and API platform that simplifies imports, exports, and transit declarations for businesses of all sizes. It enables seamless interaction with CDS, NCTS, GVMS, and Safety & Security (ENS) systems, helping logistics providers and traders fulfil their customs requirements online with ease. Built with a clean, intuitive interface, ClearPort automates repetitive tasks, validates data before submission, and reduces rejection rates. Users benefit from...
    Starting Price: £250
    View Software
  • 24
    Ticket Xpress
    A digital payment technology and switching solution powering reward and redemption by connecting clients, merchants and end users in a digital payment ecosystem. Ticket Xpress makes it easy for companies to reward channel partners, retain loyal customers and recognize employees in an innovative and efficient way.
    View Software
  • 25
    EAZY CRM

    EAZY CRM

    Eazy ERP Technologies Pvt Ltd

    Eazy CRM is a customer relationship management software designed to streamline and optimize both pre-sales and post-sales activities. It helps businesses with managing customers and lead data, generating sales pipeline reports, and improving decision making with the accurate customer journey data.
    View Software
  • 26
    Reelo

    Reelo

    Reelo

    Reelo is a smart customer engagement and marketing platform for Restaurant and Retail businesses. It helps businesses to be in touch with their customer with Loyalty program, WhatsApp campaigns, referral program and much more.
    Starting Price: ₹1000/month
    View Software
  • 27
    HELPX.AI

    HELPX.AI

    HELPX.AI

    Revolutionize your website's customer engagement with Helpx's intelligent chatbots. Designed to seamlessly integrate, our chatbots are your 24/7 customer support team, sales assistant, and more. Boost customer satisfaction, drive conversions, and uncover valuable insights, all with the power of AI.
    Starting Price: $12/month
    View Software
  • 28
    ReferPro

    ReferPro

    ReferPro

    Turn your customers into your sales team! ReferPro automates your referral program. Run text and email campaigns that provide each of your customers with personalized referral links. Attach incentives and let ReferPro automate the payouts!
    1 Rating
    View Software
  • 29
    Medallia Concierge
    Medallia Concierge (formerly Zingle) is an intelligent text and in-app messaging solution that improves, personalizes, and elevates customer and employee experiences and builds loyalty. Delight customers with personalized engagement and build brand loyalty. Drive sales with AI-powered, personalized promotions. Uncover meaningful insights from every interaction to increase efficiencies. Use personalized two-way messaging to build customer loyalty by seamlessly addressing customer wants...
    Starting Price: $179 per month
    View Software
  • 30
    Helprace

    Helprace

    Helprace

    Create powerful teams and happy customers with Helprace. Helprace is a simple helpdesk software for customer support, offering integrated tools to deliver top-notch customer service. These include ticketing and email management, customer community, feedback, documents and knowledge base.
    Starting Price: $9.00/month/user
    View Software