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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1474 Products for "customer" with 2 filters applied:

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  • 1
    Logistia

    Logistia

    Fespore IT

    ... your own rules and plan the routes in seconds to save hours of manual work. You can optimize routes using real-life factors such as vehicle load, the number of drivers, lunch breaks, driver sick days, and tight time windows, all while you enjoy a sip of your morning coffee. If the driver is on the move, you and the customer will know for predictability and transparency. Available in English, Spanish, French, Italian, German and Romanian languages.
    Starting Price: $19 / driver / month
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  • 2
    VTrack

    VTrack

    VTrack Solutions

    ... Efficiency Reports for various functions such as time sheets, mileage reports, idle time report, Vehicle status reports Vehicle management to notify deadlines such as Insurace, MOT expiration and service due Why Choose us: 24/7 Customer Service Easy and flexible terms Easy and quick installation Additional users at no extra cost Customizable and scalable Increase business productivity at an affordable price State of the art live tracking Reduction in insurance cost
    1 Rating
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  • 3
    AllRide

    AllRide

    AllRide Apps

    .... AllRide has 5 products: 1. AllRide Cab - for Cab Rental businesses like ridesharing, limo, and cab services 2. AllRide Bus - for public transport, employee transport, shuttle services 3. AllRide Ebike - for scooter/bike rental businesses. 4. AllRide Logistics - for logistic businesses like truck booking solutions. 5. AllRide Delivery - for Food, Grocery, Courier, Retail/Ecommerce, Cannabis Delivery Pricing: 1. License-based customized solutions 2. Subscription-based
    1 Rating
    Starting Price: $13/vehicle/month
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  • 4
    A to Z Dispatch

    A to Z Dispatch

    Core Dreams Innovations Pvt Ltd

    ... features: Android and iOS Driver Apps: Customized applications for both Android and iOS platforms, providing drivers with a user-friendly interface for managing their trips and interacting with the dispatch system. Android and iOS Passenger Apps: Passenger apps for both Android and iOS platforms, enable users to easily book, track, and manage their taxi rides. Dispatch Console with Advanced Booking:
    6 Ratings
    Starting Price: $99/month
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  • 5
    worxTMS

    worxTMS

    worxTMS

    worxTMS is a complete Transport Management System designed specifically for small to medium-sized transport companies. It combines robust accounting features with fleet and logistics management to help businesses streamline operations, reduce costs, and boost efficiency. worxTMS lets you manage invoices, track expenses, schedule deliveries, monitor vehicles, and stay compliant—all in one easy-to-use platform. It integrates seamlessly with Xero, QuickBooks, Sage, FrontAccounting, and...
    1 Rating
    Starting Price: $9.99/Month/Unlimited Users
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  • 6
    Extensiv 3PL Warehouse Manager
    Experience the most comprehensive cloud-based 3PL order management and warehouse management software available. Extensiv is the leader in cloud-based warehouse management system (WMS) solutions built to meet the unique needs of the 3PL warehousing community. Serving as the backbone of our customers' operations, our platform quickly transforms paper-based, error-prone businesses into service leaders who can focus on customer satisfaction, operate more efficiently, and grow faster. Offering...
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  • 7
    Jobi

    Jobi

    Jobi

    ... to stay connected with customers. Customers can track service plans, warranties and service history right from their phone. Maintain relationships and ensure customer satisfaction. Easily track purchasing trends on the real-time results dashboard. As a contractor, the jobi homeowners app is branded for your contracting business complete with your company logo. It keeps you in touch with your customers and provides them with a valuable tool for tracking services, maintenance plans and more.
    Starting Price: $149 per month
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  • 8
    Scope

    Scope

    Riege Software International

    Designed as integrated forwarding software for air freight, ocean freight and customs, Scope has evolved into the Digital Standard for freight forwarding and Customs, which accelerates all processes and procedures. Through integration of external ERP/WMS, Scope enables cross-system collaboration and network building, with focus on improved visibility for all stakeholders, quality enhancement, increased productivity, cost reduction and revenue improvement, customer loyalty and employee...
    1 Rating
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  • 9
    EMERGE App

    EMERGE App

    Higher Identity Group

    Order, purchase, and inventory management solution with simple accounting. Better manage sales reps. Check customer, product information & generate quotation & sales on the go. Win the cross border game with multi-currency, custom export packing list & workflow documents. Manage products with the production, serial number, batch, variants & multi-location firepower. Customize language or text for your documents to better serve your native customers. Manage your back to back orders swiftly...
    Starting Price: $24 per month
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  • 10
    FoodPurby

    FoodPurby

    Technoduce

    Launch your own online food ordering system & delivery management software with web and mobile apps for your restaurant business with FoodPurby. Technoduce offers you the best ready-made online food delivery script which is similar to Siwggy, Food Panda, Just Eat, Talabat clone which is well optimized for both the web and mobile platform. We provide you with the customized app in your own brand name. Every customer can order their food, at the same time they can able to proceed with payment...
    Starting Price: $5000.00/one-time/
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  • 11
    Invata Automate
    Automate employs dynamic algorithmic adjustment of resources to meet both planned and unplanned production requirements, so you get predictable OpEx results across huge variations in fulfillment demand. Automate ensures the most profitable approach to handling and shipping for all orders in the system while meeting promised delivery schedules for each order in the system, so you can keep customers happy and make a profit at the same time. Automate enables you to expand your market share through...
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  • 12
    TowTrack

    TowTrack

    TowTrack Software

    TowTrack has been helping our customers with towing software since 1997. We offer a wide variety of features including dispatching, paging, lot management, lien sale management with custom letters and forms, billing and much more! Our best version of TowTrack ever has just released! You can now email invoices, billing statements, or anything other form or report directly from your towing software. With the new version 6 you can also create automation to fill in website-based forms...
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  • 13
    BrokerWare by 3PL Systems
    Provide your customers with a branded portal to quote, book, and track shipments. Customers will be able to quote shipments in the LCR based off of whichever tariffs you have enabled on their customer profile. If the customer likes the price that they are given, they can think book a load directly from the portal, without having to contact the brokerage directly. Give your sales agents access to the system, but only the information that they need to see. When an agent logs in, he/she will only...
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  • 14
    ShipperHQ

    ShipperHQ

    ShipperHQ

    ShipperHQ is a shipping rate management solution that helps ecommerce merchants align the checkout experience on their website to their own unique products and customers. Whatever the goal is, from increasing conversions, breaking even on shipping or generating a profit from it, ShipperHQ makes it easy to configure a long-term shipping strategy, or make changes instantaneously. With our tools, you can tailor the shipping rates and options that appear to the exact buying scenario that...
    Starting Price: $50 per user per month
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  • 15
    Proton.ai
    Distributors leave money on the table by responding to customers rather than proactively selling. Distributors misunderstand the needs of customers when data is lost between channels. Distributors lose money due to high travel costs, clunky systems and uncoordinated workflows. See historic and real-time sales transactions, customer information, and product data through a single pane of glass. Bring tailored product recommendations to the front lines for your reps and digital channels. Maximize...
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  • 16
    Descartes CustomsInfo

    Descartes CustomsInfo

    Descartes Systems Group

    Your single source for best-in-class trade research covering 160+ countries with advanced Harmonized System (HS) Code Search, regulations and rulings lookup, as well as export classification, and built-in online collaboration tools. Descartes CustomsInfo is a leading provider of import and export classification, duty, and tax content for international commerce, helping businesses across industries to classify more efficiently (see what our customers have to say). Our solutions provide...
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  • 17
    Locate2u

    Locate2u

    Locate2u

    Locate2u allows you to track your workers, share your live location with your customers, and optimize your route. You need a system to organize your customer's bookings, throw away the spreadsheets, paper and whiteboards. Stop calling your team while on the road, asking them for their location and status updates. Use Locate2u to save time, money and grow your business. Use our range of GPS devices to track your vehicles, equipment and even your freight. We have a plug and play device, hardwired...
    Starting Price: $10 per month
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  • 18
    ImportGenius

    ImportGenius

    ImportGenius

    Search global import/export records from US Customs at the bill of lading level for 8 million businesses. Explore the supply chain of all companies from big names like Walmart and Starbucks all the way to your business competitors. ImportGenius has complete trade data for 14 countries including the US, India, Russia, and most of Latin America. ImportGenius tracks shipping activity around the world to show you exactly what’s happening in the import-export business. There’s no better way...
    Starting Price: $149 per month
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  • 19
    SmartLink

    SmartLink

    CyberLogitec

    Timely customer service, expediting customs clearances, and overall supply chain visibility relies on constant data flow. SmartLink is a B2B service platform that links logistics service providers, customers, and partners via a smart tracking and reporting interface for real-time visibility across the entire logistics value chain. It plays an integral role in streamlining supply chain management from freight forwarders, NVOCCs to partners. It manages electronic data and document exchange...
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  • 20
    Keyura Cloud

    Keyura Cloud

    Keyura Cloud

    This is best suited for shipment or container transport companies who transport via land, sea, and air. You may want to provide a beautiful shipment tracking experience but are worried about the cost and time it normally would take to upgrade. We offer quick integration with most TMS. Create an easy way of allowing customers to track their shipments through your website, and app without any hassle at all. No external links are needed. No more complex hub of software logins or tracking URLs. All...
    Starting Price: $350 per month
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  • 21
    Threecolts Multichannel Pro
    ​Multichannel Pro unifies all your sales channels into one powerful platform, helping you cut costs by 30% while delivering 4x faster customer service. This comprehensive solution integrates order processing, content management, and a support helpdesk, enabling seamless management of orders, listings, and customer queries across all sales channels. By consolidating these functions, businesses can reduce software expenses and improve operational efficiency. The centralized order management...
    Starting Price: $69 per month
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  • 22
    Descartes Forwarder Enterprise Suite
    Descartes Broker & Forwarder Enterprise Systems is a comprehensive software suite that delivers complete operational control for freight forwarders, customs brokers, and logistics service providers. It streamlines every aspect of global freight management—from shipment processing and customs compliance to accounting and customer relationship management. The platform’s integrated tools enable users to digitize workflows, eliminate manual bottlenecks, and ensure faster, more accurate freight...
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  • 23
    TerraTrash

    TerraTrash

    TerraVista Solutions

    TerraTrash is the industry's most powerful customer and billing management software and container tracking and maintenance platform developed by TerraVista Solutions. Feature-rich and easy to use, TerraTrash provides customer master record, daily invoicing, open item invoicing, commercial/residential route sheets, post card billing and collections, tax reporting, and integrates seamlessly with QuickBooks.
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  • 24
    PalletWMS

    PalletWMS

    PalletWMS

    Experience a flexible, highly robust suite of features that conforms to your way of doing business. Integrate with various fulfilment providers or use your existing warehouse more efficiently with order tracking and picking, pallet locating, and real-time inventory tracking. Consolidate multiple sales channels with customer, order, inventory, and marketing information all within the Order Management Software Platform. Make tracking deliveries easy for both dispatchers and drivers. Track loading...
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  • 25
    Shiprocket

    Shiprocket

    Big Foot Retail Solutions

    An eCommerce logistics and shipping software solution. India’s #1 eCommerce shipping solution, trusted by over 1 Lac brands and entrepreneurs for lowest shipping rates, widest reach and best customer service. Mobile app, no monthly fee, discounted shipping rates, COD facility, user-friendly platform, pickup from origin and tracking for customers. Integrations with multiple carts and marketplaces, notifications for buyers via SMS & Emails, CORE, multiple pickup locations and widest reach. NDR...
    Starting Price: $15.00/month
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  • 26
    portatour

    portatour

    portatour

    All you need is a web browser to get started. Create your account, upload addresses, and start driving on your optimized sales-route today. You don't have to install anything, no need for extra software. Are you spending more time in the car and planning than with the customer? Is it hard to put together a meaningful route plan with all of your customers, ranked by priority, honoring call frequencies as well as scheduled appointments, using a road map? Our route planner creates your trips...
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  • 27
    PALMS

    PALMS

    eTechnoforte

    PALMS™ Warehouse Management System provides configurable Supply Chain processes required by companies to provide better customer service and control operational costs. Highly advanced logic based stock put away, collection and intelligent direct stock movement features in PALMS™ helps dramatically control labor costs and space utilization. The solution based on its Service Oriented Architecture offers full integration to sales, purchasing, logistics and other 3rd party systems. This helps...
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  • 28
    Roadside

    Roadside

    JG Software

    Roadside is the No. 1 Case Management software in the world and the focus has always been to optimize your organization. Roadside is build by, and for mechanics. Our main priority is to always keep Roadside simple and easy to use. Our passion is to make Roadside to feel like your own software, therefore we let our customers customize Roadside with their colours and logotype. Our workflow helps the operators to get information they need in real time, with live updates we make sure...
    Starting Price: $99 per month
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  • 29
    Enrich

    Enrich

    Enrich Software

    Invest in the software that will provide your organization with a competitive advantage in a competitive market. With extensive billing methods, billing cycle options, flexible maintenance inclusions/exclusions, contract. enrich provides the flexibility you need to meet your customers’ demands, while delivering the functionality required to proactively manage every unit, shop, facility, region, and company, resulting in decreased. Reporting tool with over 50 reports. Instant customer access...
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  • 30
    Dynamic Biz Solutions

    Dynamic Biz Solutions

    Dynamic Biz Solutions

    Applying custom solutions to your business problems quickly, efficiently and cost-effectively yet by following PMI, ITIL and CMMI standards. We pride on traditions of excellence in engineering and service delivery tied with high customer satisfaction levels. To be the company of choice to help our clients increase their competitive edge by delivering business solutions through information technology. We emphasize clients on attaining their strategic business goals by delivering cost...
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