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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1475 Products for "customer" with 2 filters applied:

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  • 1
    TransVoyant

    TransVoyant

    TransVoyant

    End to end Intelligent Visibility, across all modes, in all nodes, is the starting point to digitizing your global enterprise. Understand the past, present and future behavior of your global business. Improve your customer, employee and shareholder outcomes. Once a business can see and understand, it has gained the power to quickly use behavior driven insights to improve customer, employee and shareholder outcomes. In other words, the business has achieved Continuous Decision Intelligence (CDI™). TransVoyant enables the digital enterprise across a multitude of domains and verticals. ...
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  • 2
    Shipday

    Shipday

    Shipday

    ...It’s a local delivery management software for small businesses with existing drivers. Track your delivery orders easily and get your product in the hands of customers, fast. We work with restaurants, meal prep services, grocery stores, and other small businesses offering delivery services locally. Thousands of users from 50+ countries use Shipday to manage their local deliveries.
    1 Rating
    Starting Price: $0.10 per order
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  • 3
    GoBOLT

    GoBOLT

    GoBOLT

    ...The fleet is powered with state-of-art technology harnessing full potential of IoT and cutting edge algorithms playing on data; ensuring optimized route planning, scheduling in line with order mapping, real time tracking, ETA along with delay estimates and end to end movement visibility through efficient use of IoT. Covering almost all major centers in India, we have an extensive delivery network outreach which helps us provide customized supply chain solutions tailored to the customers' needs. Our fully integrated logistics solution ensures that we are here to support your growing complex business needs today and tomorrow.
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  • 4
    TR3

    TR3

    TR3

    A market leader for retailer analytics for Consumer Good Suppliers, TR3 provides an easy to use, cloud-based platform that meets the needs of any manufacturer. Whether it’s a team application to improve performance with a key channel, never before seen top line views of performance across all customers, or feeding mission critical data to a new data lake TR3’s platform is ready to deliver. Our goal is to give our customers insights so they can take action to improve the bottom line of performance of their business. Helps all aspects of the business. Sales, supply chain, category, logistics and demand planning all benefit form the insights provided by the TR3 platform. ...
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  • 5
    NAPA Fleet Intelligence
    ...NAPA Fleet Intelligence uses the data sources that you have available to deliver insights and reports You can use noon reports (e.g. in excel format, or plain text email), or automated signal data collected from any data collection systems of your own. On top of that, NAPA offers various options to collect ship data based on customer’s specific needs.
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  • 6
    CereRides

    CereRides

    Cerebrum Infotech

    ...CereRides role-based apps ensure that all stakeholders get the best experience. It is a highly flexible, scalable, and robust app that’s perfect to take your ride and rental business towards success. CereRides can be customized as per unique needs of business. Equipped with the latest features and functionalities, CereRides is your go-to solution for bringing your ride and rental business online. Ours is the best and budget-friendly solution that is not only robust but scalable as well. CereRides is an easy way to provide convenience to your customers and earn their loyalty.
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  • 7
    EasyParcel

    EasyParcel

    EasyParcel

    ...No matter where you’re shipping to, just book online and get it delivered worldwide from renowned domestic and international couriers. Take your brand to the next level by customizing your own promotional message to your receivers! With marketing tools, you can now bring your brand to light and make your promotional message pop in front of your customers. You may get it done automatically with every order in EasyParcel.
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  • 8
    ImportYeti

    ImportYeti

    ImportYeti

    ...Accordingly, we focus our energy on making them ecstatic about ImportYeti and the value we create. ImportYeti was built alongside our users. We constantly seek feedback, try to understand our customer's world, and intensely focus on developing what will have the largest positive impact on them. The supply chain space has a very slow idea diffusion rate. There is a lot of opportunities to help our users make better supply chain decisions around complex issues.
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  • 9
    Nash

    Nash

    Nash

    ...Even as quickly as same-hour. Get ahead of communication by sharing tracking status and manage on-the-go. Control delivery times with ease. You may also schedule jobs or enable customers to select times they prefer—so you can save time from the back and forth. Create efficiencies in your business by designing multi-dropoff routes. In Nash, you’ll get to monitor and manage each delivery in real time. In just a few clicks, seamlessly integrate all delivery logistic, tech, and operations with our Platform or API— making it simple to handle a flux of recurring or one-off deliveries.
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  • 10
    TendrX

    TendrX

    TendrX

    From here on you can manage your customer opportunity and add more details about equipment, transport modes, your financial targets, etc. Manage your tenders, RFQ’s, bids, and other opportunities with our cloud-based platform. There are many CRM platforms out there but we felt most miss specific functionality for logistics. Not only did we build unique features for logistics but we also link directly with our marketplace.
    Starting Price: €9.95 per month
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  • 11
    Order Ship Express

    Order Ship Express

    Insight Works

    ...The app is perfect for warehouses, Shopify merchants, retail outlets, and businesses of all sizes. Order Ship Express simplifies shipping management, reduces costs, and improves customer communication using negotiated carrier rates. Try Order Ship Express for a streamlined shipping experience and revolutionize your shipment management today. *Cost Savings: Utilize negotiated carrier rates and built-in discounts to minimize shipping expenses. *Streamlined Processes: Simplify shipping management for businesses of all sizes, improving efficiency. ...
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  • 12
    LABL

    LABL

    LABL

    ...Give the people the return policy they want, and don’t lose a dime doing it. Reduce eCommerce’s most annoying adversary to just a few clicks with LABL Return. Stop betting on what your customers want. Discover why they buy from you, how they feel, and what they will do next with LABL analytics. RESTful API. Simple setup, start shipping in just a few clicks. Manage all aspects of your eCommerce orders, including: Quote shipping rates, print shipping labels, track shipments
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  • 13
    TruckMate

    TruckMate

    Trimble

    ...Eliminate duplicate entries and inaccuracies with reliable built-in accounting tools that free up time for other tasks. Maximize efficiency with embed tools for critical items like expenses, communication, finance, maintenance, and more. Expand your customer base by scaling warehouse and fulfillment services with ease. Customize how you view, share, and communicate data so your team can focus on what matters most, no matter what their job is. Get company-wide transparency to manage advanced details like chassis tracking through ports and rail.
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  • 14
    ParcelBright

    ParcelBright

    ParcelBright

    ...Input or import your orders from your eBay, Amazon, Shopify, or Magento stores fast. Know where your parcel is at all times. Our tracking system means you can keep your customer updated at all times by SMS or email for free. Gives you a clear overview of your parcel status. If a problem occurs en-route you will know it before your customer and we will solve it in real time. Simple parcel returns mean that you only have to choose a collection address. With one click it is all sorted. Best prices with the best couriers. ...
    Starting Price: $3.42 per delivery
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  • 15
    Shipware

    Shipware

    Shipware

    Whether you ship UPS, FedEx, LTL, or use a 3PL, Shipware has a customized solution for you. Since 2011, Shipware has helped hundreds of businesses to reduce shipping costs and spend efficiently. We know there’s no one-size-fits-all solution to cost-efficient shipping. Our team of former UPS, FedEx, and LTL pricing analysts use a blend of data modeling, Shipware’s proprietary technology, and insider knowledge to build a solution that fits your needs.
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  • 16
    Coreties

    Coreties

    Coreties

    ...Schedule a personalized demo by selecting a convenient timeslot, and we'll connect with you to arrange it. Based on your details, we'll send you valuable data insights about your company, current clients, and potential customers within one working day. Discuss your questions, gain insights, and get free trial access to the full platform. Integrate Coreties seamlessly into your daily workflow to optimize your operations. Coreties offers a variety of products all based on customs data and enriched with other sources of information with the single aim to help you succeed in commercial logistics & shipping. ...
    Starting Price: €0.27 per day
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  • 17
    Encore

    Encore

    Actsoft

    ...Send incomplete forms from one device to another to complete them in a command chain. Process payments via credit or debit cards, directly from customer locations. Encore serves organizations in multiple different verticals, including these. Encore keeps change management to a minimum by integrating with many familiar third-party applications and being easy to implement into your existing processes.
    Starting Price: Free
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  • 18
    ShopView

    ShopView

    ShopView

    ShopView is repair shop management software built specifically for diesel and heavy-duty service shops. It gives shop owners and technicians the tools they need to track jobs, assign work, log billable time, manage inventory, send estimates, and invoice customers—all in one place. The platform supports both in-shop and mobile field operations, so technicians can clock in and update jobs from any device. Customers get access to a modern portal where they can approve estimates and pay invoices online. ShopView also helps managers understand shop performance through detailed reporting on revenue, technician efficiency, and parts usage. ...
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  • 19
    Knockio

    Knockio

    Knockio

    ...Route Optimization: Plan efficient routes for field representatives, reducing travel time and increasing the number of leads visited per day. Real-Time Data Tracking: Monitor sales performance and track customer interactions in real-time, allowing for quick adjustments and data-driven decision-making. Automated Follow-ups: Simplify the follow-up process with automated reminders and notifications, ensuring timely communication with potential clients. Performance Analytics: Access insightful analytics to evaluate sales team performance, identify trends, and refine strategies for better.
    Starting Price: $20/user/month
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  • 20
    Cartwheel

    Cartwheel

    Cartwheel

    ...Increase delivery coverage by 3x by adding third-party drivers to your fleet and unlock a multitude of delivery opportunities in challenging markets. Tackle driver shortages and ensure you never have to turn off online ordering again. Embrace growth and efficiency in your delivery operations. Maximize customer retention, increase order frequency, and grow acquisition. Enhance customer loyalty and engagement by utilizing branded real-time order tracking, promo banners, and Google Reviews integration for both in-house and third-party deliveries. Streamline incoming orders, assign drivers effortlessly, track orders in real time, and gain valuable insights with comprehensive analytics.
    Starting Price: Free
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  • 21
    TradeView
    ...Analyze how much volume is being shipped from specific companies and received from various locations, with a breakdown of products transported by company and industry over time. Uncover a company’s upstream suppliers and downstream customers, assessing risks associated with their value chain.
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  • 22
    Tendata iTrader
    ...The platform offers comprehensive features, including T-info for tracking global transaction details and gaining insights into market changes, T-discovery for efficiently developing customers through a variety of import and export data resources, and T-Insight for intelligent analysis tailored to business needs, providing one-stop functions such as market analysis, product analysis, competitor analysis, and customer analysis. Additionally, My Tendata facilitates main and sub-account permission classification, allowing for the secure allocation of permissions and functions to users at different levels, synchronization, and sharing of data among users to enhance work efficiency and real-time monitoring of subordinates' work progress and results.
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  • 23
    PIERS

    PIERS

    S&P Global

    ...Many customers use PIERS as a complement to our aggregated trade data product, Global Trade Analytics Suite.
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  • 24
    Roboost

    Roboost

    Roboost

    Making delivery operations the easiest part of your business. Automate every stage of your last-mile delivery cycle without pressing a button. Gain back control of your fleet, enhance courier productivity, and boost customer satisfaction. Roboost is an AI-powered last-mile delivery automation platform designed to optimize fleet operations and enhance courier productivity. The software automates every stage of the delivery cycle, from dispatching orders to real-time fleet tracking, helping businesses save time and improve delivery speeds. With features like automated route optimization and rider management, Roboost boosts efficiency and ensures that deliveries are completed twice as fast, while improving customer satisfaction through real-time order tracking.
    Starting Price: 300 USD/Month
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  • 25
    Eshopbox

    Eshopbox

    Eshopbox

    Eshopbox is a full‑stack ecommerce logistics and operations platform that empowers retail businesses to grow revenue, reduce costs, and run multichannel operations more efficiently. It offers distributed warehousing across India, with inventory storage closer to customers, full-stack fulfillment, and quick D2C, marketplace, B2B, and quick‑commerce support. The all‑in‑one software stack handles inventory management, order and warehouse management, return processing, finance and reconciliation, and self‑service customer portals, all integrated via a single tech stack. Intelligent automation streamlines order creation, picking, packing, shipping, label and invoice generation, while smart routing, packing recommendations, SLA management, exception alerts, real‑time tracking, and proactive notifications improve delivery accuracy. ...
    Starting Price: $42.03 per month
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  • 26
    ShipEak

    ShipEak

    ShipEak

    ...Our user-friendly dashboard and advanced APIs help automate end-to-end logistics processes- from order fulfillment to returns. ShipEak empowers sellers with actionable insights, improving operational efficiency and customer satisfaction.
    Starting Price: $30
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  • 27
    Field Force Tracker

    Field Force Tracker

    Rapidsoft Systems

    ...On top of it all, despite having enterprise grade features to support even the largest deployments, it is highly affordable even for the smallest businesses. It is a Web-based, Cloud hosted Field Service Management Software that will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets
    Leader badge">
    15 Ratings
    Starting Price: $19.99/month/user
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  • 28
    Route4Me

    Route4Me

    Route4Me

    ...Perfect for field service, field sales, field marketing, territory management, and every business requiring last-mile optimization. Route4Me provides the world's most used route sequencing and optimization software for small businesses and enterprises to over 35,000 customers. Type, copy-and-paste, or upload your customer list. Then, pick the number of drivers and hit optimize route. That's it! Within about 10 seconds you will have an optimized route for yourself - or for every driver on your team. Routes are optimized and planned just as quickly when doing large fleet route optimizations.
    Starting Price: $9.99 per month
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  • 29
    OnnaWay

    OnnaWay

    OnnaWay.com

    ...With our new state-of-the-art technology, you can track your drivers in real time on a map. No GPS devices are needed! Dispatch new orders straight to your driver's phone in a matter of seconds. Simply choose the nearest driver and send the order. Your customers can track their orders in real-time on a map every step of the way. They're going to love you for it. Do you have more than 25 drivers? Contact us for a custom plan.
    Starting Price: $97.00/month
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  • 30
    BridgeHaul

    BridgeHaul

    BridgeHaul

    BridgeHaul specializes in Transport Management Solutions (TMS) and automated 3PL technology that empower shippers, carriers, and owner-operators. Offering a fresh take on logistics, BridgeHaul features broker spot market-based rates, customer-rated drivers and shippers, algorithmic load searches, and advanced monitoring engagement (for carriers and shippers). Real-time fleet tracking with the ability to selectively filter for driver availability, ETAs, and more. Dispatch load info directly to your drivers and instantly upload all documents electronically. Custom reporting helps with payroll, driver availability, financials, maintenance and more. ...
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