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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1424 Products for "customer" with 2 filters applied:

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  • 1
    nuVizz

    nuVizz

    nuVizz

    nuVizz is a cloud enabled AI based TMS for delivery management and customer experience helps enterprises of all sizes manage movement of goods and services through their business network. nuVizz provides best in class AI algorithms to minimize transportation spend and maximize customer satisfaction. The platform provides best in class mobile app for drivers to execute deliveries and capture ePOD. The platform provides updates to customers through event alerts and live tracking.
    4 Ratings
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  • 2
    ADaM

    ADaM

    Advanced Business Software

    Customers can be looked up by Company name, Contact name, Zip Code, and more.
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  • 3
    Rigbooks.com
    ...For example dispatching automatically moves an order to “Dispatched” and invoicing automatically moves to “Completed”. This makes sure your orders move through your process smoothly and consistently. You have the flexibility to enter the customer that ordered the load and the customer to bill the load.
    Starting Price: $32.00/month
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  • 4
    trailertrak

    trailertrak

    Thermo King

    ...Helps you improve and maintain high cargo safety standards. Helps you plan deliveries and notify customers of arrival times. Maximizes your chances of recovering lost or stolen trailers undamaged with their cargo intact. Reports exactly how long trailers are held at customer warehouses, so you can use that information to get higher priority during loading/unloading or negotiate higher prices for deliveries. TrailerTrak offers a flexible, high-performance solution at a competitive price.
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  • 5
    ORDER POWER!

    ORDER POWER!

    Computer Solutions

    ...is a business solution ideal for companies in the multi-channel, fulfillment, catalog, and mail order industries. The software integrates order management, catalog management, customer list management, and order entry, including credit card processing, order fulfillment, warehouse management, purchasing, forecasting, sales and source analysis, and accounting functions into one robust product. ORDER POWER! can be installed in-house or hosted by Computer Solutions, Inc. (CSI). CSI offers services such as project management, custom programming, training, technical support, and facility management. ...
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  • 6
    WholesaleNet
    ...Movement report group by item, customer, brand, supplier and recipient. Accommodate different size, color, weight, volume, lots and specification per item. Sales revenue and gross profit report group by month and by customer. Analysis on sales, purchase and inventory to enhance company's operating profit margin.
    Starting Price: $119 one-time payment
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  • 7
    e-Courier

    e-Courier

    e-Courier Software

    End-to-end logistics software to run your business. e-Courier is a cloud-based software giving you final-mile visibility, partner integrations, and insights to grow your logistics business. Seamlessly integrate with your customers, dispatch efficiently, optimize your routes, and grow your business. Expand your network and gain new visibility to track your performance and better serve your customers. Gain insights into your supply chain, track orders more accurately, get status alerts to stay in the loop and improve your operations. Our comprehensive and customizable platform allows you to manage your delivery network, connect with your customers, streamline operations from order to payment processing, and much more. ...
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  • 8
    StarShip

    StarShip

    V-Technologies

    ...It makes the entire shipping process more fluid, plus, it helps your company become a more competitive business and even has the potential to reduce shipping and shipping-related expenses. To achieve and maintain strong customer loyalty, it’s essential to get your inventory in the hands of your paying customers as quickly and economically as possible. StarShip is a domestic and international multi-carrier shipping system that features turnkey interfaces to gain efficiencies in shipping, accounts receivable and customer service for consolidator, parcel and LTL shipments. ...
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  • 9
    ForwardPOD

    ForwardPOD

    FwdMbl Solutions

    ...ForwardPOD handles all types of delivery scenarios, including drop and sign, item, pallet, and bulk delivery. Advanced Routing and Optimization gives you the best route plan for your trucks. Real-time vehicle and driver tracking. Real-time updates to customer ETA and delivery tracker. Drivers can add items to pickups and deliveries. Streamline the customer return process and handle shipping errors with ease. Realtime reports on driver status, truck temperatures and vehicle status. Dashboards and reports by item, customer, location, and much more. Pallet Delivery is used when pallets of product are moved and picked up. ...
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  • 10
    iDepo

    iDepo

    iInterchange Systems

    ...Automatic container check digit calculation for faster data entry. Well-defined SLAs to ensure you get the best support from iInterchange. Configure email settings per customer. Easy container tracking, automated daily activity summary. Raise billing against customer or any third party/ agent. Suited to be scalable as your organization set-up grows.
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  • 11
    Ordermentum

    Ordermentum

    Ordermentum

    ...Venues can re-order with one click and pay you automatically. Best of all, our Growth Engine feature means you'll easily be able to find new customers and keep growing your business.
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  • 12
    Revers.io

    Revers.io

    Revers.io

    We are committed to simplifying the after-sales experience for distributors and consumers. Optimize the upgrading of your returns and reduce your logistics costs thanks to intelligent management. Your customers make their purchase with confidence thanks to the simplification of the return process and the transparency of the follow-up of their file. The Revers.io platform is aimed at distributors and brands who want to use a state-of-the-art solution to manage their returns. Offer an online return portal for your buyers to return their products with just a few clicks. ...
    Starting Price: $99 per month
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  • 13
    MotionTag

    MotionTag

    MotionTag

    Get real-time insights into the whole transport system and people's actual travel behaviors. Foster relationships with your customers and enhance their digital experience. Achieve operational excellence and reach new customers. Building smart cities and transport services needs smart data. Become a data-driven operator: stop guessing, start measuring! Get the full picture of intermodal transport and orchestrate your smart city. Sustainable improvement requires continuous improvement. ...
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  • 14
    Keros

    Keros

    Keros Digital

    ...Real-time inventory control across multiple locations reduces stock issues and supports multi-marketplace integration with platforms like Amazon and eBay. K-OMS automates workflows to minimize errors and cut costs while enabling a unified omnichannel customer experience including Click & Collect and Ship from Store. The SaaS platform scales with growing businesses and provides expert technical and consulting support. Keros Digital is trusted by leading brands to enhance efficiency and customer satisfaction.
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  • 15
    Blastramp

    Blastramp

    Evo North Technologies

    ...Inventory Forecasting: With integrated inventory forecasting and analysis tools, Blastramp allows you to make better buying decisions and manage your supply chain with ease. Accessible Customer Tracking: Instantly manage credit holds, export information, and categorize customers based on distribution channels. Our detailed customer profiles provide you with complete order histories, account summaries, and much more.
    Starting Price: $500 per user per month
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  • 16
    Parcelify

    Parcelify

    Clever Few

    Entice shoppers to make the purchase by offering free-shipping for certain products or when the order is over a certain value. Build custom rates to collect just enough to cover shipping and handling fees. Offer local shoppers faster, cheaper options for getting their order. Build relationships that drive repeat business. Define shipping zones based on countries, states/provinces, cities or zip/postal codes or use the default "Everywhere" zone. Use our versatile rate builder to define how you want the price of shipping to be calculated based on the combination of products, boxes, weight, price of the order. ...
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  • 17
    EasyPost

    EasyPost

    EasyPost

    The simple Shipping API. EasyPost offers a modern Shipping API with tracking, address verification, and customs for USPS, FedEx, UPS, DHL, and many others. The shipping infrastructure of the internet. Compare rates and purchase labels across dozens of carriers through a single integration. Receive real-time shipment updates through custom branded tracking pages and webhook notifications. Confirm the accuracy of domestic and international addresses to improve deliverability. ...
    1 Rating
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  • 18
    RouteMagic

    RouteMagic

    Mobile Enterprise solutions

    ...RouteMagic provides all the information you and your office and mobile workers need in real-time. This way, communication and coordination throughout your processes are enhanced, sound business decisions are easily made, and higher customer satisfaction is guaranteed. The ERP solution enables you to produce detailed records of your customers where you can track all their current and previous purchases, orders, deliveries, and other important information about them.
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  • 19
    Solvo.TOS
    ...Solvo.TOS can be integrated with third-party solutions such as ERP, GOS, PMIS and many others via a set of predefined intersystem interfaces (gateways). Thanks to the modular structure of TOS, a high flexibility at selecting the optimum configuration that fully meets the Customer’s needs is achieved. Solvo.TOS has a service-oriented architecture (SOA). The individual modules interact with the kernel and each other via standardized protocols. SOA enables introducing new modules to the system regardless of other system services and allows effective system development and quick customization.
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  • 20
    Delhivery

    Delhivery

    Delhivery

    Delhivery’s aim is to build the operating system for commerce in India. We provide parcel transportation, warehousing, freight, reverse logistics, cross-border and technology services to over 15000 customers including all of India’s largest e-commerce companies and leading enterprises. Our supply chain platform and logistics operations bring flexibility, breadth, efficiency and innovation to our customers’ supply chain and logistics operations. Our operations, infrastructure and technology enable our customers to transact with us and our partners at the lowest costs. ...
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  • 21
    Limosys

    Limosys

    Limosys

    ...Efficiently organize and coordinate all of your transportation business activities. Tools for your drivers to operate on the go. Obtain real time status updates and location information. Enable your customers to conveniently reserve and manage their trips with your branded app. As no two companies are the same, we offer customization in many areas to suit your company's unique needs. Become a partner and grow your revenue with our affiliate network. Work with other Limosys LLC customers easily.
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  • 22
    Fixlastmile

    Fixlastmile

    Fixlastmile

    ...Few of them are mentioned below. Fixlastmile’s last mile delivery system automates real-time tracking, time resource allocation, and analytics which helps you to concentrate on your customers. Our last mile delivery solution has several benefits that makes it an inevitable part of logistics and supply chain business. Have a look at some of our additional benefits. Track all your last mile delivery status in real-time and on a map interface. You can also share this through push notification APIs or secured links. On non-availability of customer, the delivery agent can inform the customer in real-time and fix another time for the delivery. ...
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  • 23
    USIT

    USIT

    USIT

    ...The total experience of MES Competency spans over 8 to 35 Years. mesAPP is USIT's own product and know-how is brought in thru consultants' experience and partners. Mismatch in schedules for production, yard and customer delivery in line with market demand. Longer time to recall/trace quality records for customer complaint handling or repairs.
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  • 24
    CereDeliver

    CereDeliver

    Cerebrum Infotech

    ...CereDeliver can be used for Courier Delivery, Electronics Delivery, Mobile Phone Delivery, Book Delivery, Document Delivery, Wallet Delivery, Apparel Delivery, Machinery Delivery, etc. That’s not all! CereDeliver can be customized as per unique business deals. It has three role-based apps, namely the customer app, the admin app, and the rider app to ensure all three roles have a pleasant experience using CereDeliver. The app is equipped with the latest features and functionalities that help businesses provide an exceptional experiences to users.
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  • 25
    Magaya CRM
    Put your customer data in the spotlight with Magaya CRM. Integrated with Magaya Supply Chain, this time-saving logistics CRM solution eliminates redundancies and fosters collaboration across sales and operations teams with greater visibility, streamlined processes, and built-in business intelligence. Designed for the unique customer and sales process management needs of freight forwarders, Magaya CRM empowers sales teams to be more efficient and sell more, provides sales management with visibility across the sales team’s efforts, and gives operational management a view of pipeline health. ...
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  • 26
    Import Globals

    Import Globals

    Import Globals

    ...It provides valuable and informative insights into the international trade market and helps companies to make an informed decision about their import and export strategies and put the right effort wisely. This data is highly authenticated because it is collected from various countries' custom shipping bill documents, such as shipping bills, bills of lading, bills of entries, custom invoices, government trade data, etc. With custom import export data at your fingertips, you have access to plenty of information that can help you expand your global reach to potential clients. Global trade data allows for tracking the shipments of competitors which helps in strategic planning and staying ahead of the competition. ...
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  • 27
    Agility
    ...That means quotes, sales orders, purchasing, deliveries, and everything in between. Track every item in your inventory in real-time while reducing paperwork. Find the right inventory levels to meet customer needs without tying up capital in surplus products. DMSi Software started in 1976. We’ve spent decades perfecting our products so they help businesses like yours succeed in this industry. When you become a DMSi customer, you get more than software.
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  • 28
    Service Hub CRM

    Service Hub CRM

    Service Technologies

    Service Hub CRM provides stellar service with ease. On average it can take more than 3 phone calls to reach a customer to schedule an appointment. Put the power to Provide Stellar Customer Service in your employees’ hands. Communication is the key to any relationship. We know that every little detail must be accounted for. We’re able to customize our software to specifically fit your business needs. Why use separate systems when you can consolidate.
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  • 29
    Picafuel

    Picafuel

    Picafuel

    ...Our offering goes beyond fleet card management, serving as a platform driving innovation across the board. With Picafuel, fuel retailers can unlock unparalleled scalability and customization, empowering them to grow their business while embracing innovation and staying ahead in a rapidly evolving market.
    6 Ratings
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  • 30
    JOpt.TourOptimizer

    JOpt.TourOptimizer

    DNA Evolutions GmbH

    ...JOpt.TourOptimizer gives full access to modern optimization strategies and already includes many useful functions and algorithms to model various tour optimization problems. The JOpt.TourOptimizer library is easily integrated into any product. It can be customized to meet special requirements or adapt to the industries’ specific needs in which your software products are used. JOpt.TourOptimizer – enables you to enhance your product or project by seamlessly integrating DNA’s tour and resource optimization engine. It comes as a Java library or in Docker Container utilizing the Spring Framework and Swagger.
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    8 Ratings
    Starting Price: €995
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