[go: up one dir, main page]

Results for: customer - Page 7

x
View:
Open Source Commercial

Suggested Categories:

Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
View more categories (20) for "customer"

1424 Products for "customer" with 2 filters applied:

Sort By:
Logistics China Clear Filters & Widen Search
  • 1
    Shiptec

    Shiptec

    Shiptec Systems

    Multi-Carrier Shipping System, Rated and Non-Rated Carriers, Custom Carriers, etc. for Domestic and International Shipping. Shiptec has used touchscreen technology for over 30 years. Increase efficiency and reduce mistakes. Collect billing or prepaid, based on your customers’ requirements. Automated rate shopping is the gold standard on the market today, and is the key feature of the Primus Module.
    View Software
  • 2
    RouteStar Solutions

    RouteStar Solutions

    Westrom Software

    Optimize routes with the leading route sales and delivery software, RouteStar Solutions. Easily create tasks, manage contacts, routes and multiple inventory locations. Invoice customers from the field or office. Eliminate double entry and process invoices in the field once a stop is complete. Accept credit cards and other forms of payment in the field. Email signed invoices directly to your customer. Seamless two-way sync with QuickBooks. Payments and invoices in the field sync directly into QuickBooks. Customers added in RouteStar or QuickBooks sync back and fourth with one another saving time and eliminating double entry.
    Starting Price: $200.00/month
    View Software
  • 3
    Malomo

    Malomo

    Malomo

    ...Build trust, foster brand loyalty and delight your customers when they’re most engaged. Reduce support tickets related to shipping. Reduce support tickets related to shipping. Drive repeat purchases.
    Starting Price: $39 per month
    View Software
  • 4
    ZoomItNow

    ZoomItNow

    ZoomItNow

    Join our hundreds of satisfied customers whose goods we deliver on time and on point every single day. Bulk upload your orders through our API at the end of the business day for instant delivery to your customers at your pre scheduled times. From the interaction with your sOur integrated system will optimise your orders for the quickest route delivery, whilst maximising your delivery cost saving.
    View Software
  • 5
    CargoEZ

    CargoEZ

    Avow Solutions

    CargoEZ is a cloud-based freight management software designed to simplify logistics for businesses of all sizes. It offers real-time cargo tracking, multi-modal shipment management, and an integrated logistics CRM. With an intuitive interface, businesses can customize workflows, manage contacts, generate quotations, and maintain compliance effortlessly. CargoEZ also includes robust accounting tools like multi-currency invoicing and detailed financial reporting. Its user-friendly design and powerful analytics help logistics companies improve efficiency, reduce costs, and enhance customer satisfaction, all through a secure, scalable, and accessible SaaS platform.
    View Software
  • 6
    SMART Software
    ...Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.
    Starting Price: $74.99
    View Software
  • 7
    PalletWMS

    PalletWMS

    PalletWMS

    ...Give your wholesale customers the flexibility to place orders right when they need it, with minimal overhead.
    View Software
  • 8
    PALMS

    PALMS

    eTechnoforte

    ...This helps companies meet customer expectations on how they want their orders sourced, packaged and shipped. Such features make PALMS™ the preferred solution for warehouse automation and achieve faster ROI. Faster decisions improving the ROI of overall SCM Operations. Empower the business through increased access to holistic, consistent enterprise information.
    View Software
  • 9
    Roadside

    Roadside

    JG Software

    ...Roadside is build by, and for mechanics. Our main priority is to always keep Roadside simple and easy to use. Our passion is to make Roadside to feel like your own software, therefore we let our customers customize Roadside with their colours and logotype. Our workflow helps the operators to get information they need in real time, with live updates we make sure that the customers get the exact help they need. The case manager is built with productivity in mind. Statistics are always usefull information, therefore we provide the operators with statistics when ever needed such as cases per month, what case type takes most time, total sales etc.
    Starting Price: $99 per month
    View Software
  • 10
    FleetLink

    FleetLink

    FleetMind Solutions

    FleetMind’s FleetLink™ suite of fleet management and fleet automation solutions is field-proven to reduce solid waste collection costs, increase customer density, drive lasting gains in route productivity, improve service performance, enhance fleet safety, and augment revenues. With its FleetLink™ suite of solutions, FleetMind provides the waste industry’s top-ranked onboard fleet management “Smart Truck” systems to improve fleet safety, sustainability, efficiencies, maintenance, and customer service. ...
    View Software
  • 11
    Beetrack

    Beetrack

    Beetrack

    We help companies to give their customers the best delivery experience with our software for optimal route planning, traceability and real-time delivery control. Monitor your deliveries in real-time, make the logistics process transparent and reduce the uncertainty of your end customer about the status of their delivery. Plan, design and optimize your delivery routes more efficiently by assigning managers, schedules and quantities.
    View Software
  • 12
    Gemini Software

    Gemini Software

    Gemini Software Solutions

    With an impressive track record spanning over two decades, we specialize in designing and implementing solutions across diverse sectors such as Maritime, Logistics, Warehousing, Travel, Technology and ERP services. Supported by a seasoned team, we closely collaborate with our customers, understanding their unique requirements, and delivering tailored solutions using cutting-edge technology. Gemini stands at the forefront of harnessing cutting-edge technologies to deliver cost-effective solutions that empower clients to achieve superior performance and elevate customer value.
    View Software
  • 13
    ATEC-WM

    ATEC-WM

    AdvanTec Information Systems

    ...We recognize that the variations in how people do business is often a strategic asset and therefore offer “tailored solutions”. Ideally every business would like to have a completely customized solution, but cannot afford the time and expense to do so. At AdvanTec we solve this dilemma by providing the best of both worlds. We build our solutions with Commercial off-the-Shelf (COTS) products customized where the strategic benefits warrant. Our years of efforts have resulted in a vast library of customized modules that enable us to deliver these “tailored solutions” at near “shrink wrapped” prices.
    View Software
  • 14
    Bynx

    Bynx

    Bynx

    We’ve a solid track record in helping fleet, leasing and mobility customers (just like you) to make the most of their vehicle assets. We’ve been doing so since 1989. In addition, Bynx enables you to become more efficient, improve customer service and the customer experience, and make informed business decisions based on data insights. No matter how many markets your company operates in or what type of leasing, fleet, and mobility products and services you provide, Bynx helps streamline the process. ...
    View Software
  • 15
    Delta Waste System

    Delta Waste System

    Delta Equipment Systems

    ...In addition, Delta performs: Routing & route income analysis, GPS integration, electronic mapping implementation, container tracking and management, dispatching, customer information system, calendar sensitive retrieval of notes, reminders, and key events, smattering of truck maintenance.
    View Software
  • 16
    Rakuten Super Logistics
    A leading logistics solution powered by a nationwide fulfillment center network.Determine the optimal fulfillment strategy to increase shipping speed and reduce shipping cost with a free shipping analysis. A proven track record and the backing of Rakuten Inc. provides our clients with reliability and peace of mind. Meet today’s online customer demands by partnering with an expert in ecommerce fulfillment services (web fulfillment) and logistics. Rakuten Logistics is an ecommerce fulfillment provider that knows what it takes to run a successful ecommerce business and we have the resources that make it possible. Our growing network of fulfillment center locations allows for efficient transport of inbound and outbound shipments through major ports and prompt delivery to customers in major metropolitan areas.
    View Software
  • 17
    shipcloud

    shipcloud

    shipcloud

    ...Thanks to our cloud-based shipping platform we connect you with all relevant carriers and ensure your independence from individual carriers. With shipcloud tracking, you can see exactly where each shipment is at any given time. Our multi-carrier tracking provides you and your customers with all the relevant shipment information. Tracking is automatically included for each shipment created via shipcloud. With shipcloud, you can quickly set up your own return portal. This gives your customers the option of sending shipments back to you, if required.
    Starting Price: €29 per month
    View Software
  • 18
    parcelLab

    parcelLab

    parcelLab

    parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. ...
    View Software
  • 19
    LionWheel

    LionWheel

    LionWheel

    LionWheel is delivery management software tailored for businesses needing efficient, local delivery solutions. Designed for retailers, grocers, couriers, and more, it offers essential features like route planning, real-time tracking, proof of delivery, and customer updates through SMS. The platform integrates smoothly with systems like Shopify, Wix, and WooCommerce, helping businesses streamline deliveries, reduce costs, and enhance customer experience. LionWheel simplifies local logistics management with practical tools built to support everyday operations.
    Starting Price: $99 per month
    View Software
  • 20
    Cogent Logistics Enterprise
    A customizable, extensive TMS, driver app, and customer portal for all types of transporters. Available features of Cogent Enterprise: Your Company’s Branding on TMS and Portals Driveaway and Trucking Order Management Inventory Management Dashboard for ‘At a Glance’ Information Dispatch Center with Trip Planner Rate Management Customer Management Driver Management Driver Settlements Document Management Radar Location User Management Load Board Management JustDrive Drivers App Radar Invoice Management Notification Center Insights and Reports Customer Portal Driver Portal Integrations ChatGPT Great Plains GeoTab Microsoft Teams Mapbox Google Maps PC Miler Quickbooks EFS Tenstreet Genius Scanner Open AI and others...
    View Software
  • 21
    jLAN Mobile Sales

    jLAN Mobile Sales

    jLAN Technologies

    ...Pre-sales reps are always busy! They potentially make dozens of customer stops on a daily basis. jLAN Mobile lets your reps quickly meet customer demand and make more sales calls with real-time inventory visibility plus access to customer data and historical order info.
    Starting Price: $69 per month
    View Software
  • 22
    Flxpoint

    Flxpoint

    Flxpoint

    ...Maintain up-to-date, accurate inventory availability across your multiple suppliers, warehouses, and sources of inventory. Sell everywhere your customers are shopping with in-sync inventory and “data push” functionality for custom pricing, categories, and attributes across multiple sales channels. Automate and optimize your order routing to your multiple dropship suppliers and warehouses by real time costs, location, item specifics and more.
    Starting Price: $999 per month
    View Software
  • 23
    Verte

    Verte

    Verte

    ...Whether you need inventory, order, or warehouse management technology, Verte will partner with your business so you may deliver a seamless customer experience using innovative technology and a superior supply chain network.
    View Software
  • 24
    Fynd

    Fynd

    Fynd

    At Fynd, we build modular tech infrastructure customized to support your omnichannel goals and transform the way you do retail. Fynd is a multiplatform technology company specializing in retail-tech solutions aimed at delivering exceptional customer experiences. The company offers a unified and composable commerce platform that includes products such as Fynd Store OS for smart retail store and staff management, Fynd Storefront for building ecommerce websites, and Fynd Commerce APIs for seamless integrations. ...
    View Software
  • 25
    Wing

    Wing

    Wing

    ...Our implementation team sets you up for success with everything from configuring your shipping options, to syncing your online store. Request a collection, manage your stock, ship your orders, track your parcels, manage your returns, contact customer service, and consult your invoices... The first logistics platform designed and thought for growing e-merchants to optimize your time and develop your business. Whether it's from their stores or from one of our fulfillment center, our mission is to provide our customers with the best logistics services, so they can focus more on what matter to them, growing their sales and delivering a remarkable customer experience. ...
    View Software
  • 26
    Enrich

    Enrich

    Enrich Software

    ...With extensive billing methods, billing cycle options, flexible maintenance inclusions/exclusions, contract. enrich provides the flexibility you need to meet your customers’ demands, while delivering the functionality required to proactively manage every unit, shop, facility, region, and company, resulting in decreased. Reporting tool with over 50 reports. Instant customer access to business-critical data. Customizable customer permissions. Invoice details. Vehicle breakdown status. A/R balances. ...
    View Software
  • 27
    Dynamic Biz Solutions

    Dynamic Biz Solutions

    Dynamic Biz Solutions

    Applying custom solutions to your business problems quickly, efficiently and cost-effectively yet by following PMI, ITIL and CMMI standards. We pride on traditions of excellence in engineering and service delivery tied with high customer satisfaction levels. To be the company of choice to help our clients increase their competitive edge by delivering business solutions through information technology.
    View Software
  • 28
    Forward Office

    Forward Office

    Forward Solutions

    We understand technology is a big investment and it has to work hard. So, over the past 30 years we have created a range of options designed specifically to meet customer needs. Forward Office is a feature-rich and hugely flexible freight management software solution (FMS). We have invested over 200,000 man hours in its continuous evolution and we confidently believe that it can manage the vast majority of customer scenarios. If you require software to support air freight, sea freight, road freight and rail freight we have the freight management software that will deliver. ...
    View Software
  • 29
    Last Mile Solutions

    Last Mile Solutions

    Last Mile Solutions

    Our 85 last mile hubs in North America are multi-customer facilities that serve as highly efficient staging points. The hubs range in size from 20,000 to over 200,000 square feet, providing extensive surge capacity. These sites also serve as a key component of our XPO Direct distribution network. The scale of our network ensures that we provide consistency across market areas. You may lack the volume to justify dedicated service in a given market, but still require a customized approach. ...
    View Software
  • 30
    sureDispatch

    sureDispatch

    Sure Ecosystem

    ...Dispatch allows companies to manage their entire dispatch work flow with web and mobile based applications. The web application allows you to receive and enter calls, assign technicians and vehicles to the appropriate jobs, maintain customer profiles and manage invoicing and payments. The free mobile application, available for Android and iOS, enables users to receive assignments, update statuses, take photos, call customers and much more. From vehicle and technician productivity to customer sales, the Dispatch system offers a wide variety of tools including options to include industry specific reports.
    View Software

Related Categories